The hospice RN laughed, scrolled on his phone, and called my dad the wrong name during our meeting…read moreto discuss transitioning into hospice care for my dad. I am a 28 year old girl who just lost my father - this inevitable stage of care was hard enough for my family to face and one of the final hours we had with our dad was wasted in the presence of someone who lacked such basic, fundamental interpersonal skills let alone respect and human decency. Truly a horrible experience, and one that will unfortunately always be associated with our memories of my dad's final days. My dad's name is Steve. Not "the patient" and certainly not "Richard".

Absolute worst! they sent us a nurse who was not qualified to manage my dad's wound. We did have a…read morecouple decent providers, but the owner kept sending different people, some were knowledgable, some were not. Sometimes they showed up without calling and sometimes they didn't show up at all. They were disorganized about ordering supplies, leaving my dad with no treatment for days. Without the consistency, the wound got worse and he was in horrible pain. Communicating with the owner was nearly impossible. When we finally reached her, she was extremely unprofessional and unhelpful. The whole experience was unprofessional from the start. When we moved to a different company (Trinity), my dad got a thorough assessment with a holistic treatment plan that included the therapies he needed and treated him as a whole person. KeystoneCare never did that. They were disorganized and haphazard. The whole experience added a huge amount of stress and anxiety to an already difficult situation. I wouldn't wish this on anyone.

They have been taking care of my 92 year old father for almost two years, and they are wonderful!!!…read moreThe staff is well trained and helpful. They are always here, on time, my mother was disappointed! They are the best!!!!

Our family has been a customer for over a year. From the care in the office and attention to…read moredetail to our varying needs by Deb, to the very nice and responsive ladies who come out to your house. We are primarily 24/7 live in care but have also used the hourly folks as well. Kudos to Angela,Liz,Annie, and Fatima for their kind, caring, responsible performances during their time in my mother's home. I can't say enough about the entire experience Comfort Keepers has provided to our family.

Great hospice in the area with an amazing group of caring professionals. You will ne treated very…read morewell with a lot of attention and care.

These amazing folks came into my home when we needed them the most. Their staff was available 24…read morehours seven days a week and I never ever felt alone. End of life care is very frightening for our family but I cannot express to you how this team surrounded us with their arms and education and made our loss a gentle passing. I highly recommend.

I was getting ready to place my mom in hospice care when her physician recommended I reach out to…read moreNJ Health and Hospice. Although we were dealing with all of the emotions of end of life, the team at NJ Health and Hospice was professional, empathetic, and provided everything my mom and my family needed to get through this difficult time. Amazing people!!

My 96 year old, close relative was taken to Caring Heart for rehabilitation after a terrible fall…read more She had broken her femur. She also has lung cancer. By this being a bad combination of age, illness and severe pain, she was treated like she could do better with her rehabilitation. They expected her to get out of bed by herself or with little help. The therapist claiming they "know their job"." Her son had to set them straight about how to treat his mother. She complained that the hot food was always cold. Why can't you get your food at least warm....sometimes! She wanted to get her hair done. We visited the shop in the building, made a appt. with them and her nurse, they never came. If you are not there to advocate for your loved ones, they are not treated with a "Caring Heart".

We just transferred my 88 year old family member from this facility two days ago. Overall, the…read morestaff was nice and pretty friendly. The place has the potential to be great. However, the quality of care needs improvement, beginning with the nursing home administrator, Simcha Werner. The administrator takes days to respond to a message about concerns. Then when he responds, it is a bit curt, almost as if he is not really interested in your concern. Other concerns: The cardiac monitor for my relative was disconnected for an entire day. Although I spoke with multiple staff members, no one provided an explanation for it. Also, on the day we transferred my relative from the facility, the monitor was not properly secured, so again, for hours there was no reading on the monitor! The unit manager Leon seems knowledgeable but also seems to disappear and not follow up, unless you can catch him. The culture seems to be that staff may not be in their offices, or not answering the telephone when they are in the office, and sometimes you cannot leave a voice message for the person if you do get to their phone line. Maybe they should have walkie talkies, so people can be reached during their shifts. The facility is disrespectful to families, in that they will send only the Social Worker to conduct a Care Consultation, when THEY KNOW it is supposed to be the whole team of care professionals who work with the patient in that meeting. Overall we had a very positive experience with the CNA and nursing staff. However, occasionally, when you ask a question about the patient, the nurse may kindly say, "I didn't have that patient yesterday," as if you don't know she should have done rounding at the start of the shift or that she could say, " Let me go read the patient's chart and I'll get back to you during your visit today with a response." Sometimes after you visit the facility, you get a survey to complete. At least twice, I mentioned that on the weekends, on the 4th floor the staffing census is not posted. Sometimes, on a Saturday or Sunday the census that is posted may have Thursday or Friday's date on it. The unit manager Malcolm told me he doesn't know how to do it and that the person who does it during the week is not there on the weekends. An accurate posted daily census is a state regulation. So, comments like that from a unit manager are insulting and unacceptable. So, since no change was made with posting the census for the weeks that my relative was there, I'm inferring that not much credence goes into concerns stated in the surveys sent to families or other guests. Finally, my relative has a foot injury, YET Caring Heart transported my relative from their facility to the new facility in a wheelchair that DID NOT have a footplate. Someone from Caring Heart literally lifted her feet into the transport vehicle. When she got to the new location, THE ADMISSIONS officer at the new facility assisted the driver by actually lifting my relative's feet from the ground beginning at the front door to the new room where she resides!!!

Silver Linings saved our family. They are amazing. We have used Silver Linings for more than five…read moreyears and I have nothing but good things to say. We have never had one day where we had a cancellation. And all of the aides are like angels. I would recommend Silver Linings for any level of care. They really care about our family and I really appreciate that.

I feel so lucky to have found Silver Lining, first for my husband as his illness progressed and now…read morefor me after surgery. The coordinator has been terrific - always making sure I had good coverage with experienced aides. The aides have been very dependable and caring - anticipating my needs.

I walked into my husband's room for short term care and burst into tears. Filthy, broken furniture,…read moresaw a mouse run into the room. Felt like throwing up from the smell and lack of care. Outer rooms dark and depressing. Should be shut down. Trying to get him out ASAP.

This place is absolutely horrible. I would rate it under a 1 if I could. The staff is so…read moreunprofessional and when calling to speak to a loved one, the stupid staff gives all kinds of excuses of not wanting to give the patient the phone so you can talk to him or her. The patient's room doesn't look clean especially the floor. There isn't any clock on the wall and the staff pretends they don't know how to work the remote. The bathroom is a shared bathroom so someone can actually come in while you are in there. There isn't any lock to lock the bathroom while you are in there. The staff does not give the patients real care like a hospital does. Do not put your loved ones in here not even for rehab.