My agent was -so so- helpful. I had this entire trip planned, this ambitious 2 week long vacation for 7 they were accommodating. Then - oops - nevermind I'll have to take this part out. And darn, I'll have to take off a few days. Uh oh, now it has to be a few months later than I thought. Ok I'm so so sorry Manisha (my agent) I can't do it at this time... Anyway, despite being a terrible customer, I was still given so much patience, information, an entire itinerary. When I had to opt out they gave me a full refund for my initial payment. They could've kept it for all the time I took, I would've understood, but they weren't about to. I can't say I have used them yet, so maybe I shouldn't be writing this, but I also just couldn't go on with out at least saying thank you. Before too long I will be sending another letter to my previous agent for a legitimate trip and I wouldn't go anywhere else. read more

Had a great 14 day trip to Ireland and Scottland. Stephanie did a phenomenal job and had good communication with the entire planning process. One of The B&Bs they booked us in was definitely the best placed we have ever stayed. We had 2 issues during the trip and the by your side 24/7 services worked as intended. Looking back I would have changed a few things but they were so minor I wouldn't count them as a negative Definitely will use them for another trip to Europe. read more

Just got home from an amazing Ireland trip! The trip went off without a hitch, which was no small thing for a group of 19 people! Tenon Tours made sure everything was in place and ready to go. And we had the BEST driver ever, Mark "Funky" Lyons with Kennedy Coaches. He took care of everything and was very knowledgeable about the sites and the history, he made this great trip awesome!! Thanks for a great tour Taryn and Courtney! read more

A small group of us booked a St Patrick's Tour with Tenon. The communication prior to the tour was excellent, with multiple communications being sent out beforehand. Once on the tour, we were pleased with the quality of the hotels and the transportation between towns. It was helpful to have each of our hotels in the inner circle of each city where we could walk only a short distance to activities, sight-seeing, pubs, and restaurants. We always felt safe, even at night. We did have a "hiccup", which is common for group tours. Sometimes a voucher can be left out, etc, so check all your documents prior to leaving. In our case, when we notified Tenon, they immediately emailed us back. They proposed a resolution during the tour and we received an email from their management. In the end, we were satisfied with their customer service and our memories are of a beautiful Ireland and our desire to return. It's important to note that after our return, Tenon called us and emailed us regarding the trip. Most tour companies simply forget you and care only to book additional people for their trips. In this case, Tenon never once offered any type of a lame excuse for the hiccup. Instead, they took full responsibility and made it right. We look forward to taking another trip with Tenon and we recommend using them for the tours that they offer. read more

Janet Dudley did a remarkable job planning what turned out to be the perfect trip. Very easy to work and she came up with things we never would have on our own. The mobile app was invaluable. Perfect experience. read more

Maggie and Natasha consistently dropped the ball on planning our Scotland tour. With COVID, we worked with them on and off for 4 years planning this trip. I don't know if they forgot about us but it seemed they scheduled things last minute and they did not take our overall experience into consideration. For example, with only 4 full days in Scotland, we spent 3 of them in the car. Our driver was not an expert guide as promised but rather a driver that took us from point A to point B with no guidance or commentary at all. I will never use Tenon Tours again as I can easily plan a much better trip without the cost. read more

We booked our Ireland tour, interacting through Barbara and then Katie. Our tour included two add-ons, a pre-trip and a post-trip, all Ireland and N. Ireland. Each tour is built on what you want included. Transportation was included on our tour from the airport to the hotel, from doorstep of one hotel to the next, and then at the end back to the airport. Each of the hotels were in the city centers, were clean, and had really good breakfasts. The transportation from one city to the next was on newer dependable vehicles that were in good shape. Communication between Tenon and us was really good, both personally and in email. read more

We purchased a land tour package through Tenon Tours for Ireland and their travel insurance through their Trip Mate company which stated we could cancel "for any reason". Our flights were cancelled and Ireland required US travelers to self quarantine in the hotel for 14 days. Tenon Tours stated that "no one saw this coming" (Covid 19) and, therefore, it was not covered so no refund would be issued. After many requests for different document (resulting in months of delay), email "conversations" and very long phone calls we were issued travel vouchers for future travel. Our requested refund for the money under the insurance policy has been repeatedly denied. Think very hard before using this company and their Trip Mate travelinsurance! read more

From the first call to consult about my honeymoon to Iceland to the additional help we needed rearranging some of our adventures while we were already on vacation, the staff at Tenon made me feel like they really cared about my husband and I as people! We can't wait to schedule or next trip with them. One thing I will improve is sitting down to review my trip schedule before we started traveling. I was quite distracted with wedding planning and a new job, so I missed rescheduling a couple things in advance and was forced to do it on the fly while in Iceland. That being said, Stephanie handled my requests swiftly and kindly! read more

I gave Tenon another try after not getting call backs for a trip last year. What a difference! Stephanie and Molly did a fantastic job with our trip around Ireland. We were a family of 4 adults. Stephanie and Molly had suggestions and itineraries for me. When I wanted to try alternate destinations within Ireland, all of my requests were answered. The hotels and B&B's were all very good. We even got to stay in a castle and keep to our budget. I would not hesitate to contact Tenon the next time I plan a trip abroad. read more

Tenon Tours is a wonderful travel company. I cannot say enough about our very personalized experience with Tenon. From our very first contact with our agent we knew our wonderful vacation would be smooth sailing. We chatted for an hour on the phone with Stephanie. She really dug deep to find out what our dream vacation in Scotland and Ireland would be like. Then we gave her our budget and she and Natasha created a journey of a lifetime. We emailed them often with questions, concerns and suggestions. They were always prompt to respond. Honestly they made us feel as if we were their only clients. read more

This company is incredible!! I am so happy I happened upon them while trying to plan a driving trip in Ireland! They took my budget seriously, made the most of it and created the perfect trip for my husband and I! They are beyond knowledge and fantastic communicators! Their offline app was so useful as we didn't want to deal with international cell plans! We were there to elope and having them do all of the hard work helped us to the altar in great moods, with very little stress! I cannot recommend this invaluable company enough! Barbara and Mike were lifesavers and always available when we needed them! Thank you for making our wedding trip so memorable! read more

They did a great job with our trip to Ireland, the itinerary was clearly laid out and accessible on the APP. Helpful to have all our documents on the APP and we paid for several tours in advance through them. I would use them again! read more

We recently used Tenon Tours for a self-drive trip to Ireland. They arranged our car rental and hotels as well as suggesting an itinerary. We were very satisfied with our selection of hotels and B&B's and the itinerary was great. Communication was also very good as we worked together to tweak the trip until we got it just right. Only comment is that they could provide more information on what to visit as you drive the various 'rings' in southwest Ireland. (e.g. Dingle, Kerry, Beara). Would also highly recommend travelling to Ireland. It was just beautiful! read more

I chose Tenon for my first ever international trip. I worked with Barbara who guided me through the entire process. She answered my questions thoroughly and always followed up with me to make sure I understood. The itinerary was easy to follow and had vouchers for all our planned tours attached. All our hotels were within walking distance from where the bus dropped us off. Barbara even caught a mistake I made in choosing a B&B and advised me to pick one closer to the town we were visiting. There were no unpleasant surprises with our lodging (like sleeping above a bar and below a bowling alley). All the hotels were top-notch and had great service. Barbara even contacted me after the trip to make sure everything went smoothly. My only complaints, which were minor, were Ireland-related and had nothing to do with Tenon. There was so much to see in Ireland, we're going to have to go back again to see it all...and we'll be using Tenon Tours. read more

They were fantastic, responsive and well respected throughout Ireland. The trip went off without a hitch. Taryn arranged our trip and was such a big help to individualize our trip with my daughter and myself. Hopefully they take one of the hotels off their list, but overall, it was an amazing trip! read more

Update- the owner of the company was nice enough to call me directly to resolve this, which he did very satisfactorily. In the end the communication was poor between us and in hindsight I wish I had asked more questions and they wished they had vetted my needs better. The owner of the company was very honest in terms of what they need to do better for other customers. We all make mistakes but from my perspective its how we handle them. I think Tenon and I both wish it did not take this review to get their attention. my preference would have been to simply delete the review but don't see that as an option therefore I simply changed it to a 3 star. Beware. You can do much better on your own. We had to make our own arrangments for hotels because of the poor choices they recommended. I paid 270 for better hotels and didnt stay at any for 7 nights. The transportation was messed up. Want to give me 1000 to cover all i did not use. Paid 3700 in total without airfare. Other services i actually used retail was approx 750. so they are giving me back 1000 for something i was 3000 seems unfair. Dont have an issue them making money but they are a ripoff. Comminucation on refund even to get 1000 offer took 2 weeks and they cant tell me how they came up with that number. In london took along time to get help at all and they could not accommodate us even for more money. I used them because i didnt want hastle of figuring out what to do but your better off researching a little more, paying a lot less and having a better experience. Youll xspend time latter anyway dealing with them. Beware of 5 star reviews from people that have not reviewed before. read more

I had a terrific experience with Tenon Tours. We knew the sorts of places we wanted to visit in England and Scotland, and had a timeframe and budget, but no time for research, and they helped us to plan an amazing holiday, worry-free, where we were able to see everything we wanted to see. Janet and Dominique were so helpful and extremely responsive to questions, even during the trip. We will definitely use them again, and I highly recommend their service. read more

I had a good experience in Ireland thanks to Tenon. Sure it is a little on the pricier side but my wife and I did not have any time to plan or make travel arrangements. We wanted someone to do this for us and to help make recommendations based on what our preferences were. If you want to pay extra and not have to worry about transportation and accommodations, I would recommend Tenon. Tenon arranged private drivers for us who provided excellent tours of the areas around Dublin and Galway. Sure, you could do it on your own, but I didn't want to and didn't have time to. Barbara Brown and Nicole Adams were the reps that helped me. read more

Tenon Tours made our one-week self-drive tour of Ireland relatively simple and convenient. I'm glad we used them but I wouldn't use them again. The main benefit of their package was the B&B vouchers. This meant, for 5 nights, we didn't have to worry about picking up or carrying large amounts of cash (most B&Bs only accept cash). We could just call the morning of, tell them our approximate arrival time, and give them the voucher as payment. It meant we barely spent any money that week because it was all paid for in advance so we didn't have to think/worry about it. The main problem with the voucher system was that they gave us a link to the Ireland B&B website which is kind of crap. The website is fine, but the search function sucks. When we used the website to search for our next night's stay, it would pretty much list zero results available or only 1-2 and not in the right areas. At first we were worried there were simply no B&Bs available, but that wasn't the case. Because a kind host at the first B&B we stayed at gave us her old copy of the Ireland B&B book (yep, a book made of paper) and there were hundreds of B&Bs listed in that. And everytime, the first place we called was available. So not sure why the website doesn't provide the same listings. Definitely recommend asking them to mail you an actual copy of the book for this purpose. Service and communications with Stephanie and Karen were very helpful throughout. But we had one hiccup on the first day of our trip that is the sole reason I wouldn't use them again, unfortunately. When we picked up our rental car at Hertz in Dublin on day one, the employee at Hertz asked us, "Do you know what kind of car you booked?" And we were, like, "Actually, no," since Tenon had booked everything for us. And he told us we had been booked basically a smart car that was meant for city driving so it wasn't meant to be driven on the motorway because the engine would rev at 100kph. We asked his advice on the matter and he recommended an upgrade, which we accepted. I contacted Tenon Tours a couple days later to tell them. I was disappointed that they had booked us a car that would not be sufficient for our itinerary, which they had far in advance so they had to have known we'd be driving on the motorway at times. They started a discussion with Hertz and basically neither Tenon nor Hertz are not taking responsibility for booking us an insufficient vehicle. Tenon is stating that we agreed to the smallest class of cars (which is true), but it sounds like no one actually booked the specific make and model of the car. I'm not sure how the company works with the rental car companies, but obviously if I had been renting the car on my own I could have selected the specific make and model and therefore, would have known in advance what the pros and cons of my vehicle would be. I understand where Tenon is coming from, but as the tour company, I shouldn't HAVE to research what types of cars are available in Ireland and what kind of mileage they get and how fast it can go, etc. I expected the tour company to just look at my itinerary and be like, "You should go with this class/make/model of car based on your itinerary because it will be most convenient for the routes you'll be driving, or you'll get better mileage, or whatever." The whole purpose of tour company is so I don't have to research all that kind of stuff on my own - a knowledgeable company would already know these details and could just tell me. I pay a tour company that extra money to save myself 20 hours of researching this stuff online. Like, if someone was traveling to Los Angeles, I could easily tell him, "Don't drive during these times, never get on this freeway, don't stay in these neighborhoods, these attractions aren't worth it, if you're going to rent a car rent a prius because traffic here is always start and stop, etc." Anyway, that's where I think Tenon was lacking. Tenon did look into the situation for me after the trip and did try to help get it resolved, but they wouldn't take the blame, for lack of a better term. Tenon kept blaming Hertz and Hertz kept blaming Tenon or us. And it's not a huge deal in retrospect (the upcharge was pretty minimal and we saved more on gas), but sometimes you just want an apology and a promise to do better for their future customers. Like in normal, non-business relationships. read more

I am not impressed with Tenon Tours, called them twice last week to only get VM, finally got someone to answer on the 3rd try, she said she would have a Senior advisor call me back to help plan our trip. The Senior advisor, Janet Dudley, did not call - rather sent an email - i responded asked her to please call and she responded yet again with a 2nd email, that she was too busy but could touch base next week... I would not want this agent or company planning my trip... i have traveled extensively and expect better customer service when planning a big trip to Europe... read more

The question, if you are reading this, is probably "Do i use a travel Agency or not". We did 2 weeks booked with Tenon Tours to Ireland and Scotland and would tell you it was worth it! They spend some time discussing with you what you are looking for, what you would like to see and do. They then come up with a itinerary and review it with you. They were EXCELLENT in answering all our questions, making adjustments, making various tweeks, really listening to us to figure out what we wanted / needed to give us a great Ittny. Even better -When you are on the road they have the app (GREAT app) where you can access everything for your tour along with recommendations, and then 24x7 hotline is great for EVERYTHING. We didn't really have any major issues, but we had little things pop up (as often happens). Things that if we were on our own, we simply shrug and say "We will deal" but by using tenon, we simply called them and they went above and beyond to resolve everything! Would 100% recommend and use again in a heartbeat. read more

We went to Ireland for our honeymoon and it was incredible. The staff at Tenon Tours is amazing, especially my travel agent Stephanie Molettiere. She planned a great trip for us and made sure to cater it to our needs and spent a lot of time tweaking the itinerary until it was what we wanted. Then, when I screwed up royally and we missed our flight (in my head I thought it was the next day)Stephanie and her supervisor acted fast and made sure we were on the next plane to Ireland and they notified the hotel for us. I also had help once in Ireland to change our pickup time at the end of the trip since the flight had changed. The staff at Tenon Tours is very friendly and accommodating and we hope to travel with them again soon! read more

Worked with Janet and Nicole for our customized driving tour of Wales. Not only was the assistance and guidance of the pros at TT the best, but the trip was spot on. We had wonderful accommodations and fantastic excursions as well as our own itinerary including a great stop at the LLekwedd Slate Mines for the new tour. We had everything in place and all our vouchers were readily accepted without a fuss. Great Job Ladies and Tenon Tours read more

Outstanding service, accommodation suggestions, and time/distance references for all the locations we wanted to visit. Will absolutely not travel to Ireland/Scotland/Wales without the help of Janet Dudley at Tenon Tours! read more

Christine and Courtney did a great job customizing our trip. Very courteous and professional, they listened and were never pushy. The app was helpful -- so great to have itinerary on the phone for everyone in group to look at. read more

I just arrived home after my first trip to Ireland and am ready to plan my next trip. Using Tenon Tours was the perfect combination of guidance and help while allowing us flexibility to change our plans as we went. The advice given in the information sheets and phone conversations was invaluable and saved us so much trouble and time ( when we remembered it). HIghly recommend using Tenon for first timers to Ireland. read more

Tenon Tours helped us plan a father and son two week fly-drive tour to Scotland and Ireland. We had a wonderful time while on vacation experiencing sights only seen in picture books. Pre-trip, the Tenon staff listened to our interests and customized a tour that exceeded expectations. They provided us an easy to follow itinerary and made all the travel arrangements. We just had to follow the plan and take in the scenery. We will definitely use them again in the future. read more

We booked a pre-paid tour for Wales last April. We were on a TransAtlantic cruise when the morning we were to stop at Wales the Captain cancelled the port due to bad weather, We emailed Tenon Tours ASAP. They would not refund the cost of the tour, they wouldn't even give us a credit for future service. Their were 4 in our party....This was an expensive tour, cost us $800. Other tour operators have worked with us in the past when situations exist we have NO control of. I will NOT do business with Tenon Tours again.... read more

Tenon Tours was so professional from the start to the finish - Janet Dudley and Michael Dewire were so attentive to our needs and desires - We played all the golf we wanted in Ireland and saw beautiful places. Every time we needed an answer - we received an email or phone call right away. They took care of us o'l geezers very well. We will definitely use them if we return in the future. Highly recommend this company. read more

I was one of six family members who wanted to take a personalized trip to Assisi and Rome, Italy. Several of my family members have limited walking ability, so we needed a private driver and private tour guides who could help them get through all of the historic sites with as little walking as possible. Our local travel agency literally told us that this could not be done, so we looked on the internet and found Tenon Tours. Barbara Brown and Nicole Adams helped us put together the most fantastic trip - beyond our expectations. All aspects of the drivers, the tour guides, and the hotels were outstanding. If we travel to Europe again, we will definitely want to plan our trip with Tenon Tours. read more

tenon was absolutely horrible. Leading up to our trip to Ireland we worked with Stephanie who was great at helping us unfortunately as soon as we arrived in Ireland they were basically no help at all. we were there for the Notre dame vs navy game with a huge group of people. when we arrived there was no one at the hotel to be found. We went on a day tour to the wicklow mountains which we were told we would be back around 1pm which seem fine cause we had another tour at 6pm. the wicklow mountains tour did not get back till 630 and we missed our tour. the day of the game we had to find our own way to the tailgate party at a hotel to get our tickets they did not leave directions on the board at the hotel and no one was around to ask. we finally found the hotel after asking locals which way to go. we then went on to galway which was fine but still no sight of anyone from tenon tours which our package said they would be with us. Anthony travel had reps at every hotel we went to and we heard how helpful they were from other people on there tours. we then went off to killarney and had another day excursion at 830 am a bus never arrived to pick us up so we called and the rep from tenon had no idea what was going on he then made phone calls and said we can go later in the day. we asked what time and he didn't know so he would call again after not receiving a call back we called him and he said he had to get in the shower so someone else would handle it. We waited in the lobby for 15 minutes then got a call from someone else saying we could go at 1130 which we did. when we got to our day trip there was another family of 3 who said the same thing happened to them and that tenon was horrible for them on this trip as well. The last day of our trip we went to bunratty upon arriving our name was left off the bus transfer list so we called and were told to just get on the earliest bus and we should be fine. when the bus arrived the next morning he said we were not suppose to take this one our names were not on the list. He ended up taking us but this seemed to be par for the course for tenon. the reps on this trip seemed more concerned with there trip than ours. read more

My wife and I were scheduled on a hiking tour of Ireland, but 10 days before the trip, we had to cancel due to an injury that precluded long hikes. However, we still wanted to visit Ireland, so a friend whose son had used Tenon suggested them. I called and basically the entire 12 day trip was set up in a day. We specified certain accomodations we wanted, and we also booked drivers from city to city. It cost somewhat more than public transportation, but boy was it worth it. We stopped at various sights along the way, and the different drivers (especially Bob McAuliffe) were a veritable encyclopedia of interesting information (and every one was prompt and courteous as well). Tenon did a great job of setting up exactly what we wanted with nary a glitch along the way. We did have one minor problem which wasn't Tenon's fault (one of the hotels was overbooked and we got "bumped" from a 4 star hotel to a 5 star hotel, but with a single bed (we had requested 2), but they squeezed an extra bed in the room, so all was well. The 2 times I called the Tenon hotline, I got a real person on the line that took care of our concerns. And the trip was $2000 less than our hiking trip would have been, which was a real bonus. The only criticism I might make is that there wasn't quite enough description of some of the tours that were scheduled, so we didn't know what to expect on some of the tours. But that's a minor thing, and overall I'd still rate them as 5 stars. read more

Highly recommend Tenon Tours. We booked an Ireland self drive vacation with them and could not be happier. Nicole and Manisha asked lots of questions and made sure they knew exactly what type of accommodations and experience we were looking for. Will definitely use them again if/when we return to Ireland. read more

Really disappointed in this travel agency. I used them for a custom trip to Ireland and was disappointed for many reasons and throughout my entire experience with them. In short, had we simply booked the trip ourselves, we would have stayed in better hotels, had more flexibility to alter plans on the fly, and would have paid significantly less for our trip. When initially discussing the trip with our agent, she sent a general outline of the trip and said that the details and specific advice would be filled in once I paid the full amount due. After I paid, they said they detailed itinerary wouldn't be ready until 7 days before departure. After not hearing from them even a few days before we left,I asked for the more detailed itinerary and what they sent was simply sent the same general outline I previously had been given - no detail on hotel accommodations for several of the nights and no helpful "insider" advice of the sort I would have expected from a travel agency focusing on this country. The trip was poorly planned (as far as travel from city to city, causing us to spend more time in the car than necessary) and many of the hotel accommodations selected were not good -- poorly located and mediocre quality (one was a 3 star hotel 15 minutes away from town center, another was 10 minute drive from a very walkable town that had many hotel options inside its walls). My efforts to make inquiries during the trip through the app were frustrating -- sometimes it took a couple days to hear back. In addition to the poor structuring of the trip and uninspiring lodging selection, booking travel through this agency left us with with very little flexibility. When we wanted to cancel the hotel accommodation for the final night, they said it would be a $100 change fee. I see very little "value add" in using this agency - they gave us no good tips on places to eat or things to see (again, the itinerary was very general and the promised detail never added) and weren't helpful when issues arose during the trip. I would not recommend Tenon Tours. read more

Just returned from a 12 day visit to Ireland coordinated by Tenon Tours and Stephanie M. Suffice to say that things went smooth as silk with no problems whatsoever. We look forward to working with them on our next trip overseas. Thank you Tenon and Stephanie! Ken & Lorraine S, Rockville, MD read more

The two ladies, Janet and Nicole, I dealt with were knowledgeable, friendly, and extremely helpful with our trip to Northern Ireland. I have already recommended them and will do in the future. It was my husband's 1st trip to Europe and our 10th anniversary so I wanted things to go as easy as possible, and it did thanks to Tenon Tours. Janet Dudley always returned any messages I either left as a voicemail or an email. The same with Nicole Adams, she was always on the ball. read more

Worst ever. Terrible service was verbally abused by the owner and manager. Was promised a refund for the Bed and Breakfast vouchers and two years later still have not seen the refund. Arrival dates were wrong, overpaid for rooms, the voucher system is so difficult to redeem. read more

Tenon Tours saved us hours of researching and booking hotels in Ireland. I have traveled extensively in Europe but never to Ireland and this is the first time I relinquished control of this... not easy, but a relief, in away.. We described the areas we wanted to visit in 8 days and Barbara helped us decide how far to travel each day, how many nights in each place (2 at most), and she booked good hotels and B&Bs except for one, on Inishmore, Aran Island. Our B&B host was not home... also the place was very remote... Thankfully a neighbor helped us find a place for the night. I don't hold Tenon responsible for this.. it all worked out. The other hotels and B&Bs were very nice. The hotels actually exceeded my expectations for the price of the package, which was very reasonable. They also set up rental car, sent a GPS, had a driver pick us up for return to airport etc.. No money exchanged hands. That was nice. We planned our own itinerary.. basically they just booked lodging and gave advice and included these little extras. A very good experience. read more

We had a wonderful experience with Tenon Tours helping us plan our trip to Ireland. We learned about Tenon's "self drive" tours and asked them to help us plan a 12 day trip, but we only had 1 month to plan. Without skipping a beat, Manisha Nainani and Dominique DeLisi helped us plan an itinerary and booked 7 hotels around Ireland for us (we required 2 rooms for us and our 3 kids) as well as a rental car and various not to be missed attractions. They had answers for all of our questions, were always patient and kind with us. When we hit some minor snags during the trip, the 24 hr hotline was invaluable as we knew we had someone to help solve them. when traveling abroad it was very comforting to know we had a number to call. Dominique was available by email and responded very quickly. It was worth the extra cost to have the help with planning and securing hotels and the expert advice for traveling around Ireland. Highly recommend! read more