Here we go again!! Every year for the last 25 years, Terminix on their own pucks THEIR DATE, THEIR TIME with no consult with me, the customer. I AM DUE IN AUGUST, but here we go again, 4 MONTHS EARLY. I COMPLAIN EVERY YEAR BUT TERMINIX, with no care of their customers just blows you off. Then they say we will just do the outside! NO DARN WAY!! I have had several infestations. They care nothing about your house and critters, they just care about getting $$ FOUR MONTHS EARLY!! Just a few years ago an inspector came to my house and did the inspection. I don't know what prompted me, but I checked my watch. I was blown away when this EXPERT finished in 8 MINUTES. Again 8 MINUTES!! It is a two story house with previous infestations. 8 MINUTES. He left, I called Terminix to get this guys supervisor. THIS 8 MINUTE WONDER WAS THE MANAGER!!!!! I should have cancelled that day.. I truly thought Terminix actually looked at my file and my resistance on inspections 4 months early. Obviously they do not. A manager is going to call. Can't wait. Probably my last contact with this greedy do nothing company. UPDATE: 8/10/20 They insist on sending bills months BEFORE scheduled service. I just tried calling Terminix to reconfirm my appointment on 8/13/20. Took 2 hours to talk to someone. Yes, she did reconfirm it. She spent the majority of the call time to give her my credit card for next year. I said after my successful inspection in 3 days AND I DECIDE TO CONTINUE, would be happy to put a check in the mail. The agent said it takes 3-4 WEEKS FOR A LETTER. Really? Just another annoying attempt trying to get $$ early, even before it is due. I brought up the 25 year battle with them sending me bills 6 months early. "It is the computer". So tired of that excuse. If you cannot control you're computer, how in the world will you protect me against termites? The agent I work with has not returned my call or text. She sounds like a very nice employee, and understands the relentless Billings we consumers get. Their CEO left a nice recorded message when I called in how they go all out for us customers. After 20 minutes waiting, was told a telephone answering problem and hung up. This is Terminix!! read more

If it were possible to award negative stars, I would do it in a heartbeat. Also, -5 stars would not be enough to adequately document their poor customer service. Under no circumstances should you use this service. I have been lied to and jerked around by this company for a considerable amount of time. Every time I call, I get a different answer. I am in the middle of selling my home. My realtor called Terminix and found out the termite bond I had with them is not transferable. This was a shock to me. I called them and they told me that they do transfer the termite bonds. While in the process of getting this straightened out, they will not call me back. Over and over they fail to perform any sort of customer service. On another note, I also had the Sentricon system for the house. They jacked up the price considerably year after year stating some unknown study that the termite activity was increasing. I now see it for what it is. It is a money grabbing operation. They inflate their prices to get more money out of you. They also will not transfer the termite bond which causes the new house owners to spend more money to get the same bond. On top of all that, when you call their customer service, they transfer you directly to a voicemail system asking you to leave a message and they will call you back in 24 hours. Guess what, they do not. Save yourself the heartache. Utilize a reputable local company or a better national brand. If that is not possible, go to Home Depot or Lowes and get pest control solutions there and do it yourself. It would be much better in the long run. read more

Getting terminix for Rat exclusion and quarterly sprays was such a waste of money. They have the worse customer service I have ever encountered. With the rat exclusion we were supposed to be able to call them and they would come out ASAP to get rid of a rat if one is caught. Well we called them and they set up a time they would come the next day so my husband took off work to wait for them and they never showed. We called and called and could not get them out there for weeks. I complained and asked to speak to the branch manager (Dallas, TX), and they ensured me that he would call me within 1-2 business days and I never received a call. We finished out year contract for quarterly sprays so we tried to call and cancel but did not get ahold of anyone and then they showed up and sprayed and charged us without our authorization. We had our back gate zip-tied shut to make sure our dogs do not open it and the guy cut the ziptie. When we got ahold of him to tell him we did not want him to spray and that we tried to call and cancel and have already had another company spray last week, he said I could call corporate to see if I can get refunded for the service. I called and they stated that they could not refund me for the service and I asked to speak to the branch manager and they stated they would have him call me in 1-2 business days. I asked if I would actually receive a call this time because I have been told this before and never received a call. They insured me that I would be contacted. I have still yet to receive a call and it have been 2 weeks. This is horrible horrible service and I do not recommend them to anyone. (Update as of today): we got a call from Terminix because of a review I left on Terminix website and the lady asked if we wanted to cancel our pest control exclusion services. We were told when we signed up that we had a two year warranty- the lady who just called told us we were about to get charged this month of a yearly renewal fee if we don't cancel and that it was only a one year warranty associated. We were not aware of this or we would not have paid $1200 for this service. We have called and called to get people out to our house to see about more pests in the attic and also about rats we caught and cannot get anyone out to us for weeks. We still hear things in the walls and attic but Terminix has never "found" anything. read more

Do not use Terminix. Not only do they NEVER show up when scheduled (I'm not just talking about hours, I'm talking days), their customer service is joke. They also make canceling your contract ridiculously difficult, so it's best just not to start one with them. Honestly, find another company. read more

Without a doubt, this is the worst company I have ever dealt with. They charge full price even when they skp parts of their service. They damaged our crawl space entry and never offered to fix it at their expense. We had to hire the two guys Terminix recommended to fix it and we paid them directly. If you ask for a change in service personnel, they will try to get you to use the one you are unhappy with until they finally give in. If the service person is good, they leave the company. Terminix canceled my service without telling me because I would not let them in the house during the Covid breakout. The kept my prepaid balance after they canceled me. I am thrilled Terminix is no longer a part of my life! read more

Still waiting to hear from a manager. It's been 7 business days. I've spoken to customer service three separate occasions but no one will call me back to address my issue. I canceled my service in writing 4 days prior to a technician coming out to my residence. No warning, no text notification. Tech just showed up.I was shocked to see a bill in my inbox. I always request an indoor treatment for spiders. But tech never called me. Additionally, I am not sure what the technician did as one of the services is to sweep up cobwebs around the front and rear doors. Charged $150, no one will call me back and I am super frustrated. I emailed the company PRIOR to them coming out and now I can't get in touch with anyone. Ironically, 1 hour after I waste 20 mins on hold at the call center, an automated call comes through asking about their customer service. What a joke. Beware, what used to be a great company, SUCKS now. read more

Worst customer service experience. We had an inspection set up from 10 AM to Noon. Multiple calls were made and after the 4th phone call they realized the person expected to come to the house was not on the schedule today. They had a supervisor by the name of Berry, probably more useless than the representatives and after two calls to him, he didn't apologize and stated that they were doing us a favor by showing up to the appointment. By far most unprofessional group of people I've ever dealt with. Time is money, these people aren't work either. read more

I will never use this company again. I paid for services and waited for weeks for them to come out. They finally came out weeks later only to spray outside instead of inside where they were supposed to. You can never reach a supervisor, only call center reps that don't do anything. I highly recommend that you use any other service than this unorganized company. read more

If there was a zero I could give them, I would. They obviously don't want to make money and that is a true fact. I had set up a appointment two times with them only to find that they wouldn't show up. Don't waste your time with this company. I had to drop 2 other appointments just to be home for them to come by. Yep don't waste your time with these people otherwise they will waste your time. I am sure there are better companies that want to work out there than this one. I give this company a thumbs way way down. read more

This is the Walmart of bug infestation companies. They cancel your appointments without telling you ... they rely on an impersonal, unhelpful customer service hotline. I'd just stay away from them! Find someone local to hire. read more

Do not do business with this company. They did not fulfill the service we hired them for which was to get rid of sugar ants in the kitchen. When we asked for them to come back they did not show up and the agreed time and the issue was still not fixed. After 4 plus messages that were not returned by some manager we asked for a refund. They doubled down and demanded a second party opinion in writing that ( at our expense ) the service was not completed. Never in my life have I seen such bad treatment read more

The technicians I have dealt with are awesome, but the people on the phone are not. I'm on a fixed income and the prices keep skyrocketing. I called the main office and they said they would cut me a deal and only apply half of the increase for 2022. I got my bill this month and the increase didn't change, even though they said it would be in half. I wonder if the person was really taking to there "supervisor," or just put me on hold and was told to give me a bs story. Seems this is how things are ran nowadays! I also have gone through three techs in two years. That seems to be a sign that you treat your technician like garbage, but the CEO probably needs that new yacht! read more

These guys are awful. Had an appointment scheduled hit a week ago. They don't show up and don't communicate anything. I call and they promise to get me scheduled. Nothing. I call again and they promise again, still nothing. I've had an ant problem for two weeks and they still aren't coming. I'm a paid subscriber and this is how they treat me. PASS on these guys!!!! read more

I don't know why they have so many bad reviews, my experience has been very pleasant so far. We contacted Terminex after finding mice droppings in our garage. They were very responsive when we contacted them and came right away to our home. Ash our technician was detailed and thorough. He texted and called us the day before to confirm our appointment and texted and called us morning of for confirmation. When we had to make a last minute change, he was accommodating and came in the afternoon. After signing up for their services, he came back within a day or two to set up the traps and helped us get another quote for cleanup and re-insulating the attic and crawl space. They were able to find the root of the problem which was the crawl space had a opening to the outside so mice were able to come in. I'm in the process of getting a few quotes but so far, their price seems reasonable. Will update in future if they helped get rid of the mice. read more

They sprayed the wrong house and didn't show up to two appointments. The continue to send me bills for the service I never received and every time I call they say they will remove the charge yet another bill comes! read more

DO NOT TRUST!!! I paid them for a termite service as that is what they told me my problem was. The tech that came out told me he 'didn't even think I had termites', but did the traps anyway. I continued to have wood damage from ANTS. They charged me in advance for the renewal (which I didn't agree to). I had to cancel my credit card so that they would stop trying to charge me. I have been trying to cancel and get my money back for 18months! They came and got their traps in June, which the tech told me were 'untouched'. They tell me every time I call that they will have someone from the 'local office' get back to me. I have not had one return call.. EVER! read more

We had used Terminix for rodent control for several years and were good clients on hiatus as our rodent problem was under control. I called Thursday morning at 9am as my kitchen had an ant invasion and I needed immediate service as we were preparing for guests from Europe that evening. I explained how urgent it was to get this new pest issue under control. They assured me a local person would call that dat or early Friday. I was provided the local business' direct number and called and was reconnected to the national answering service. I reiterated the urgency. Friday, 4pm, I call Terminix and they have cancelled my service call. Apparently, our pest control previously was from longer than 12 months ago and I was in the queue for clients so they deleted me without calling or sending service. I then asked for some sort of service, NOW! They said they need to send an inspector THEN schedule service. The earliest inspection available was next week, Tuesday afternoon! I cancelled the service call and phone Orkin at 5pm Friday afternoon. Orkin scheduled me for full SERVICE tomorrow (Saturday) morning at 8am, understanding the need to get these ants out of my kitchen and home. The full service is only $150, inside and outside and includes an inspection and guarantee!! Bye, bye Terminix`~~~ Hello, Orkin Man! read more

It's ridiculous that appointments are made for service, I take off from work and no one shows. This has happened several times. Today my appointment was for 10 to 12p.m. I received a call at 10:30 telling me that service was cancelled because the tech was sick. When I asked why I wasn't called earlier since I had taken off work, the representative told me she had too much work and had called me as soon as she could. I cancelled my service agreement. When I called back to speak to a customer service manager, there was no record of a call cancelling the service appointment and the person couldn't get ahold of anyone at the Bothell location. Supposedly I will be receiving a return call from the manager. I won't hold my breath read more

I called and made an appointment for a service as soon as possible. I had a mouse chewing through electrical wires in my cabinetry. I got set up for the soonest appointment to days later, the technician was a no-show. I called into the one 800 number and got rescheduled for the following morning for a 8 AM - 12 PM window. Again, the technician was a no-show. I called in to customer service AGAIN to see if I could have someone out that afternoon and they said they couldn't reach anyone at my local branch. I asked to have someone contact me about another appointment time, I have been waiting for 5 hours.... this is legit the worst customer service. read more

The worst customer service imaginable. Local office never returns calls. They now do only ONE inspection a year for termites, the rest of the year you are on your own. They told me to call them if I see termites swarming. After several years of dealing with them had to cancel contract. I never got my money back, regardless of what they say about 100% satisfaction guarantee. read more

Terminix is by far the worst company I have ever dealt with. The salesmen came in , sold us the world when in reality the techs came in and did almost nothing. Charged over $1900 for maybe 30 mins. After going back and forth with them, finally spoke to a regional manager who approved a 50% refund, that was on December 19th. After multiple calls and escalations, I have yet receive a return call and no refund. read more

I called Terminex for some mice issue. Appt line schedules me for Monday 8-10am. At 10am I call appt line stating no one called me or came out to do an inspection. Agent says will call technician. Technician doesn't answer and they let me know he isn't answering. Branch manager then calls me and says technician equipment has failed and he is not able to access any client information (i get it things happen) and that he would personally come the next day instead-to which i agree. Next day comes and branch manager does come-looks through the house and gives us a quote of 1500. We agree and is told someone will be contacting us to schedule within 1-2 days. Friday rolls around-no calls to make an appointment. I attempt to call branch manager who assured me that if there were any issues he would assist us. I leave a voice-mail for him and no response. Calls branch manager again next day and left another voicemail which I again got no response. I then call the company directly and tell them that no one has contacted me for next step and yet I have a pending charge. Company states that an appt was for Sunday-i stated no one called me and that I was not pleased with the fact that I had to call 3 times to follow up on all the issues that were happening by myself (wait times were long too) and that I no longer want to do business with them anymore. Terminex is not professional and I will not be recommending anyone to this business. 9/7/21: Giving it 2 stars instead of 1 now as company has removed pending fee since customer service was able to get this taken care of so fast. read more

Wish there was a 0 star option. I was a 12+ year customer, and am a highly patient person for a service that I am paying for and used to be acceptable - I like to think the company will correct the mistakes. The last 4 months have been unbelievable, and we finally cancelled our service. Terminix's call center experience, and policies actually make Comcast seem like a 5 star experience. Terminix has no way to escalate an issue to a manager (other than a branch escalation, where it seems to go to a black hole). I've been asking for the Regional Manager over the Bothell branch for months to call me, and everyone has told me that is not possible -- - that the Regional Manager does not work directly with customers. That left my jaw on the floor and explained it all -- No focus on the customer. read more

Of I could give 0 stars or even a negative I would! Horrible scheduling, show up unannounced multiple times even after calling the office multiple times. Always schedule appointments without the homeowners knowledge. Horrible customer service. In my opinion find a mom and pop service company to help with your pest needs. This company is not worth your time and frustration read more

I was a Terminix customer from about 2006 to 2015, when I terminated my service due to their outrageous failure to provide service. I was originally a customer of a smaller local pest control business, and was very happy with their service - but at some stage, Terminix bought them out. I continued my services, right up until I bought security cameras for my house. After that, I was able to watch what these Terminix staff did on my property - a guy got out of the truck, sprayed a line of pest repellent along the street side of my house, then got in his truck and drove away. Total elapsed visit - less than a minute. Naturally I called to complain, and was eventually given the contact details of this person's supervisor, who would call me. Of course they never did. If the company you rely on hires staff who cheat you - well, everyone makes mistakes. If the supervisor, whose job it is to ensure service and manage staff doesn't even have the courage or professionalism to return a complaint call - stay away from the company. read more

Intial consultation was great, two very respectful and knowledgeable gentleman. After that it went downhill. Still have insect problems. Called and scheduled a followup appointment to take care of what should have been taken care of the first time. Terminex rescheduled the appointment without notifying me of the change. I waited around for my scheduled window and called when no one showed up. Whoops the customer agent said, wish I could say "whoops" at my job. I asked for another appointment a d she told me she would send a rewuest to the local branch and they would contact me, which tbey never did. Since I cannot get anyone to respond or an appointment and they have my money. Jokes on me! Worst company ever! Save your money and go local, small business pest control. read more

I wish I read these reviews before calling Terminix. I went with a big company for my house since I thought I would be safe, have accountability, and not be charged inappropriately. I was wrong! I was charged $400 without my authorization when the plan I signed up for was $99. I've spent so much time calling the local and national agents - and they are avoiding me. A smaller Mom & Pop would've been better - and would've saved me time. The technician who came out here was kind but clearly he authorized the $400 charge so that's not useful. read more

I request an online quote. They called within 5 minutes which I really liked. We set up an appointment for a free termite inspection. They told me they will come between 10:00am and 12:00pm on Tuesday. I took a day off just to wait for them. I called around 11:00am and got a confirmation that someone will be coming for the inspection. At 12:15 I called again, they told me that they cannot reach the person who is supposed to come for the inspection. They wanted to reschedule it for another day which I did not accept. This is not what I expected from a big well known company as Terminix. I will definitely go with another company. read more

I called to make an appointment and was contactedthe following day by the exterminator saying he doesn't do condos. They really need to get their stuff together. Don't book an appointment with a exterminator if you don't do the work read more

Terminix had two back to back no-shows for appointments to deal with a rodent issue. Additionally every call to their 1-855 number was super frustrating - long phone system navigation/waits, insincere customer service agent experiences, poor follow through. Went with Tri-Guard instead, which from the first interaction through the whole service experience... felt more like what I'd expect. read more

This company has the worst customer service ever... Customer for 6 years and to get hold of anyone is nearly grr impossible... Yearly inspections are worthless.. In 6 years only 1 tech went into the attic or went on the roof... Repairs made for termite damage were not complete..still waiting for someone to call me 5 months later... Recently they made a billing error and suspended my service... Not one manager would ever call me to help with a mistake on their side.. Took 46 calls in two weeks to get the issue resolved but I still have to wait for service until it goes through their billing system... Run don't walk from this company... Oh and get this... Their phone system gives an option 1 & 2... Don't press existing customer if you are one.. They won't have time for you and put you on a call back from someone who won't be able to help you.. Press option 2... they will pick up every-time...Learned that from the almost 50 calls made to them They still can't help you but at least your talking to someone... read more

So much for that satisfaction guarantee. You do not get what you pay for with Terminix. Once they take your money the first time good luck getting them to come back. We've been trying for months after an initial visit for a mouse problem. They say they've scheduled someone and no one ever shows up. Awful customer service and a waste of your time and money. read more

They're a huge company who's only interested in getting you into a contract with with auto renew. Meanwhile those carpenter ants, and ticks and mosquitos you brought them in to vaporize have never been less scared. Try a local exterminator. read more

No show. I wasted two days staying at home waiting for an inspector who didn't show up two days in a row. I had to follow-up with their national phone line. No phone call or no message to tell me that no one was going to show up or even reschedule. If this is how you treat potential new customers, I'd hate to see how you treat current customers. read more

Horrible customer service. I tried to cancel my appointment 5 times. They never cancelled my appointment. I managed to catch the tech on his way out and call him to tell him not to come out. They never cancelled my payment. I had to dispute the claims on my credit card. This was the worst experience I've ever had. DO NOT use their service. read more

They offer a variety of services depending on your need. The services the provided were good. There were a couple concerns...no fault to myself or Terminix. However, the branch manger mike handled all my concerns. At the end of the day, They get my recommendation. read more

After complaining to both HQ, the branch, and my credit card company, I was contacted by Terminex and they reversed the incorrect charges. While I think they did an ok job, the overall experience was not worth it. read more

Please if you actually want service to arrive, do NOT count on terminix... Absolutely horrible with making you wait and when you call, never having the appt day or time that you arranged on file. Hmmmm and when calling never an apology, all excuses.. I've had them for 4 years and have dealt with this too much.. Please please PLEASE don't waste your time, my complete frustration is your warning... I don't care if another company is now double the cost, it'll be worth the hassle free situation. Please take warning they are NOT worth your frustration. read more

I found a bed bug on Sunday night, called Terminix Monday morning. They scheduled me for a free inspection on Tuesday morning. That inspector never arrived. When I called Terminix, they said they didn't have it in the system and rescheduled me for that evening and said the inspector would give me a call 30-min before arrival. Halfway into the Tuesday evening appt. window I called to verify they really did have me in the system. At first they did not, but after putting me on hold they found the appointment and said the technician should be there within an hour. I called again after an hour had gone by and I had still not heard anything. They tried calling the technician but got no response. When I called 45 minutes later, they also tried calling the technician and got no response. I rescheduled for Wednesday morning between 10-12 (today). This morning I woke up and called a different local pest company - Eden Pest - who had a technician call me within 45 minutes of my call to them. I texted that technician a picture of the bug I found, he confirmed it did look like a bed bug nymph, and was here an hour later (this is now 9:45 AM). He did a thorough inspection and was gone within an hour. It's now noon and I still haven't heard from Terminix. I wanted to go with Terminix because of the free inspection, knowing if I required treatment it would be costly. Luckily Eden also provides a free inspection and much more communication and timeliness. Each of the national operators I spoke with at Terminix were friendly, but being a national call center could not provide me with any direct information to who was supposed to be at my house, could not provide a confirmation number for the appointments, or really any additional information at all. Save your time and worry and schedule with someone else! read more

I called several companies for queries. Terminex was the only company that wouldn't give me an quote over the phone or via the internet, the reason: "how can we give you a quote, if we don't know what the problem is". From the very first interaction with the technician I knew I was in good hands. Dean was the absolute best. His professionalism, and subject matter expertise was beyond reproach. If you have a rodent, insect, or pest problem I highly recommend you give terminex a call. read more