Orkin has been great!! Our tech Harry Bazarian does a great…read moretime every time!! He is always so knowledgeable and friendly and helpful!! We are thankful for him

I hired Orkin's Lenexa/Overland Park branch to address an active German cockroach infestation. The…read moretechnician who came to my home was courteous and did perform an initial treatment, placing bait, monitor boards, and other products. My concern is not that no work was performed--it's that the follow-up process that was described to me never happened despite my repeated attempts to obtain it. The service report identified the visit as a "PC 1st Service" and stated, "We will see you again for your next pest control service." During the appointment, the technician explained that cockroach control requires monitoring over time. He told me they would return in about two weeks for another walk-through because they needed to observe the infestation before determining whether additional treatment was necessary. He explained that monitoring would help determine the level of infestation and whether retreatment was needed. During the initial treatment, I specifically requested that the technician pull out my dishwasher and stove so those areas could be treated because I believed they were likely harborage areas. The technician did so and applied treatment behind both appliances. I also told the sales representatives that I believed I had cockroaches in my attic because I had observed activity there. They told me they would pass that information along to the person responsible for my account so it could be addressed as part of my service. That matched what I read on Orkin's website, which advertised free touch-up visits, off-schedule return visits, and that if pests returned between treatments, an Orkin technician would come back at no additional charge. Unfortunately, after the initial treatment I continued seeing significant cockroach activity. Over the following weeks, I made approximately fifteen phone calls trying to discuss the infestation, the effectiveness of the treatment, the reported attic activity, and arrange the follow-up that had been described. The department responsible for my account frequently disconnected my calls, and although the Lenexa sales department repeatedly assured me someone from the local branch would contact me, I never received a return call. Because I couldn't get anyone to discuss the treatment, evaluate the results, or explain what the next step should be, I eventually disputed the initial charge through my credit card issuer. After I disputed that first charge, Orkin submitted a second charge for a different amount without contacting me beforehand. I disputed that charge as well, and both disputed charges were ultimately refunded by my credit card issuer. Despite my repeated attempts to obtain communication and follow-up service, no one from the branch contacted me to address the unresolved infestation concerns, discuss the requested follow-up evaluation, explain the additional billing, or clarify the status of my account. About a month after the first treatment, a technician unexpectedly arrived at my home without an appointment that I had scheduled. By that point, none of my calls had been returned, no follow-up evaluation had occurred, and the billing issues remained unresolved, so I declined the visit. I believe effective German cockroach treatment requires communication, monitoring, and follow-up--not just the initial application of products. Had someone simply returned my calls and provided the follow-up process that had been described to me, I believe this entire dispute could have been avoided. My experience with the local branch was disappointing because the biggest problem wasn't the technician--it was the complete lack of communication after the initial visit. I never received the monitoring, follow-up evaluation, or ongoing support that I understood I was purchasing based on both the technician's explanation and Orkin's published guarantees.

Can't come out when they say they will. Won't schedule for the correct time. I've called multiple…read moretimes and they still can't get things right.

avoid this company! I have called them so many times and was told different things. Their plan and…read morebilling is so confusing. They couldn't even explain it to me. their explanation kept changing. I would not recommend or ever use again!

I asked American Pest Management to come out because of a very bad mice problem we are having…read more Someone came out and sealed some entrances around the home, as well as put up some bait traps in the garage and the exterior of our home. It cost $300, and they did not do anything inside. They said that they would recommend monthly follow-up visits for more $$, and they are scheduled to come back next week to check the exterior of the house. They also recommended putting up our dog food bowl and trimming the hedges in the back yard to be further from the house. We completely these things. We still have mice. And I am unsure how worthwhile this service is? I will wait and see if there is any improvement after this next visit, and will update my post afterwards.

This is a business built on integrity! I called because of tiny bugs near outside our window wells…read more Luis explained that they could exterminate, but that the bugs would come back when it's rainy season. He explained the bugs are harmless and will go away when it's drier. He was thorough in assessing our situation over the phone and recommended we just watch and wait. If we need any pest control in the future or know of anyone who does, I'll definitely recommend American Pest Management!

No Respect for boundaries This company is relentless…read morealright - they have been at my door too many times this summer - when i point out the "No Solicitation" sign they just say but we are diffrent and keep going. When you ask them to leave they ask what other companies have been out, who are you using, how much do you pay. I asked a person to leave 4 times yesterday and it was still a struggle. They see someone pull in the drive and they are sprinting to yap at them. They are disrespectful and I would NEVER do business with them.

If you like to be haggled by a kid on a segway, get scammed into a contract that they completely…read morelie about as well as a $350 cancellation fee if you decide not use their services, then this is the place for you. Oh they can help you, but do they help........NO I would give the negative stars but you cant do that on a review. I've tried to not give this place 1 star, but that's the only way you can submit a review.........trash company. BTW they probably paid the one person that gave them 5 stars

Chris was exactly what we needed! He was very understanding of our concerns about not affecting our…read morepollinator gardens and did everything he could to help our pest issues without harming beneficial creatures. He was also very aware of our fish tank and was careful not to harm their tank area. He was helpful, informative, and highly efficient! He was in and out after about 45 min - and he even knocked down spider webs on our patio for us!. 10/10 recommend!

We have used Bulwark Pest Control for several years and they have always been helpful to keep our…read morehome pest free. Today was no different as they treated all of our concerns and found telltale signs of possible rodent activity. Braden was helpful, considerate and very professional. Thanks Bulwark for your service! Sincerely Linn&Andrew Mihaylo KCMO

After 40 years of doing business with this service company, they fired my 2 accounts because I had…read morethe gall to let the technician that I was seeing ants in the house (my quarterly appointment only called for outside spraying but I had always been able to let him know if I spotted anything inside). This same technician (Lee) had complained about the fact that we feed the birds and even though we had reported very large mice or rats getting into the house, did not place large enough bait stations (a local exterminator recommended much larger stations and correctly identified the critters as Pack Rats). Also the Manager couldn't care less that he was losing my business and a big shoutout to the women who work in the office. They have always been nice and supportive and I will miss talking to them. I would give a minus 1 or 2 rating if I could

Sam was very professional and genuinely concerned with our needs. Informative and well educated…read more His warm demeanor made the experience feel like a family friendly experience rather than a stranger in the home. Will definitely recommend the service to others. Service provided was quick, effective and within a reasonable budget. Wonderful job!

well folks, this is the 1st installment of two. These folks were courteous, prompt, polite and…read moreprofessional. They answered texts and phone call quickly. answered all concerns. provided a good quote for services and had availability in their scheduling on short notice. what more can you ask for in a pest service. I spoke with Lisa and their manager and was reassured with our concerns. I hope to follow up,with the results of the treatment and services after completion. mind you, I reached out to 2 or 3 other local competitor. the experience, cost(s) and overall interactions were "NOT" as described as above.

Planet Pest did a great job getting rid of spiders and pests. I've had them come out twice and I've…read morebeen happy both times. Thanks