My membership at Restore, is seriously one of my favorite things I do for myself!…read more The staff is all super nice, and depending on what I need, I can always find something to improve my day. My favorite is the infrared sauna, but I've also tried cryotherapy, compression, and vitamin shots. You deserved this for yourself!

Cryo sessions always help me with the number of things. It will eliminate inflammation throughout…read moreyour body, and help eliminate any other aches and pains. You'll sleep great afterwards, as well. The staff is terrific. Check out the sauna, as well their many other services. There's nothing quite like cryo....

If you are considering Phoenix Restoration for water mitigation or restoration, read this…read morecarefully. Phoenix Restoration performed water mitigation at our home in January 2025 following a sewer backup. What followed was a months-long ordeal involving undisclosed mold, mishandled asbestos issues, contradictory documentation, and unprofessional conduct. The most concerning fact: neither we nor our insurer discovered these issues ourselves. Our insurance adjuster uncovered Phoenix's own internal photos more than nine months later in a portal neither of us had access to. Those photos fundamentally changed the claim. This review is based on documented evidence and a recorded call involving Phoenix, the insurer, and myself. Key Issues: - Undisclosed Mold: Phoenix photographed mold behind drywall in January 2025 but never disclosed it to us or the insurer. The adjuster confirmed there was no mold documentation anywhere in the claim file. When questioned, Phoenix claimed a verbal disclosure but admitted they had no notes, emails, or records to support that claim. - Asbestos Tile Disturbance: Phoenix's own photos show intact asbestos-containing floor tiles before demolition and cracked, chipped, and missing tiles afterward. Despite this visual evidence--even when shown their own photos--Phoenix denied disturbing the tiles. The adjuster stated the photos clearly supported the homeowner's account. Contradictory and Unreliable Documentation: The insurer identified serious inconsistencies, including: - Drying logs with identical timestamps across rooms - Logs inconsistent with Phoenix's claimed site visits - Records appearing to be entered later in bulk - Conflicting timelines and unexplained equipment billing - The adjuster repeatedly noted that the records did not align with Phoenix's explanations. - Unprofessional Conduct: During a routine fact-finding call, Phoenix's representative became defensive, evasive, and hostile, refusing to answer basic questions. The adjuster had to de-escalate the call and later confirmed the behavior was unprofessional and unnecessary. - Adjuster's Assessment: Our adjuster, who handles claims nationwide, stated she had never encountered a contractor who failed to perform post-remediation clearance testing. She described Phoenix's approach as "very unusual," their communication as lacking, and their conduct as below industry standards. - Impact: Because Phoenix failed to disclose hazards, denied documented damage, retained photos internally for months, and produced inconsistent records, the insurer was forced to investigate long after the fact--delaying hazard testing and forcing us to reconstruct events ourselves. - Bottom Line -- Phoenix Restoration: 1. Failed to disclose documented mold 2. Denied asbestos damage shown in their own photos 3. Produced contradictory and unreliable records 4. Behaved defensively during basic information-gathering 5. Fell below industry standards, per the insurance adjuster I do not recommend Phoenix Restoration for mitigation or remediation work--especially where mold or asbestos may be present. Homeowners deserve transparency, professionalism, and safety. Feel free to review the transcript and audio file of the communication between Phoenix, myself, and my insurance adjuster: https://turboscribe.ai/transcript/share/6854478632927015031/ji7ufVhCh65uOTjfBF0q5Qe5aAkTT12nkiM-34gOdYA/2025-11-06-call-with-phoenix-250045657

Refer to Google review for more details... They didn't caulk the walling under the shower, creating…read morea massive mold problem. They straight-up lied about the length of the warranty (contradicting what they themselves had already told me) when they found out I was getting independent mold inspections, they refused to answer my questions about it, and they threatened me that they weren't even going to consider coming out to look at the damage they created unless I rescinded my honest review.

Update 8/25: This location is under new management and all the friendly welcoming staff that were…read morethere are gone. It feels very impersonal now.

I came in on Saturday for a leg compression and got treated with the best care by April on leg…read morecompression and hip compression. then on Sunday ran my fastest half marathon. thanks RHW_Overland Park and keep up the great work April.

Lots of new stuff...tile, light fixtures, paint, smaller batches of tile, mastic, hardware…read more plumbing, electrical, wood trim & molding. Used furniture, antiques. Depending, it may be worth your while.

Great to pick up cheap building materials. They may not have what you need but what they do have is…read morereally cheap. Really nice employees

This business and its sister company Value Clean Industries Inc. are two of the worst companies we…read morehave ever had the misfortune to deal with. When we suffered flood damage in our basement, Value Clean sent in a crew to clean up. Unfortunately the water was not all that disappeared. But since we couldn't prove that the crew removed thousands of dollars worth of tools from our garage, we could not take action. The repair work done by Quality Restorations was of such poor quality, we had to hire another crew to fix the mess Quality Restorations made. Although Quality Restorations said they would reimburse us for those documented expenses, they now refuse to take our calls or reply to our concerns. This dispute has been going on for a year. Our recourse at this point is to file suit. Deal with these people at your own risk.

Tim, the owner, was so professional, thorough and responsive. His team, including his son, onsite…read moresupervisor and entire team were respectful, conscientious and considerate of us, our property and pool. The young man (crew leader) who specifically reset the broken coping tile did an amazing job! It all looks great! Their bid was one of three we obtained was in the middle. They came highly recommended and Tim was very diligent and thorough in his review of what needed to be done and provided a complete and detailed bid. The choice was easy and his team nailed it when it counted in completing the project with little disruption and an excellent finished product. Highly recommend

Very professional, prompt, informative, timely and communicative. The work quality was above…read moreaverage and they really took time to ensure we were happy along the way. Highly recommend!