We had a raccoon coming and going from our attic on the exterior of the house. We called, setup an evaluation, guy came out, quoted us, said he didn't have traps and would return that afternoon. He ended up returning the next day, they looked through the attic, assured us the raccoon was gone. Sealed the attic. Set a trap just in case. Yesterday we see this little poking out trying to get out. Broke my heart. Called him, he responded 2 hours later saying nothing he could do but said he would be out first thing today. Called at 8am. Called at 10am. Called corporate at 11am, they said give him an hour. Nothing. So now this poor creature has been trapped since Tuesday, today is Thursday. As much as we want it gone, I absolutely have a heart and the lack of urgency to do something is incredibly disappointing. Escalated for a refund and called 30A wildlife instead. He's coming in an hour! read more

Been with them for 20 years - Termite bond moved from $190/year to $290/year. Cost of chemicals? Never a claim. They refuse to adjust their annual rate. Can't imagine what they expect customers to pay for 2024 and beyond! I am not sure that they inspect the property every year. Never have been contacted with results - only receive a bill each year. Shopping for another termite bond and service provider. Other customers apparently have issues with this firm as well based on the reviews shown. read more

Precious owner used their services, based on all the bills they sent to her at my address. I asked numerous times for more info on their services, no-one contacted me and the bills to the presious owner never stopped. Finally they came out after 7 months to remove the termite traps, never made any attempt to sign me up for service. read more

I paid over $2000 upfront for a contract for my elderly mother's house. The technician was friendly and attentive at the original and 1st subsequent visit; however, he has no control over the incompetence of the scheduling. The bug problem was not resolved and all seemingly local phone numbers lead to a call center and, regardless of when you make an appointment, the appointment time results in a no-show and the call center telling you that there was no appointment. My last call to the call center to ask where the technician was on our scheduled day on 1/2/2025, resulted in the customer service representative telling me that the home had already been sprayed on 12/23/24 from 10-12 am. This reported service was incorrect since my mother was out of town at my house for the Christmas holiday on that date. This has become not only frustratingly inconvenient since arrangements must be made to remove my 92 year old mother from her house for 2-3 hours only to have no one arrive for service, but it is also negligent and fraudulent since the pest problem still exists. Our family is beyond dissatisfied with Terminix. It appears that they are not honoring our contract. read more

Had to call back multiple times throughout the three month period. The product does not last, we were constantly seeing something. There was always an excuse "it's the rain, it's the cold" ( No, we did not have an infestation, but we live by woods.) They specifically advertise that they provide rodent extermination/control. I had a mouse in my room and they gave me a glue trap. When I informed them that I had already tried this, he responded, "Mice are dumb." Obviously, it did not work and I had to catch the mouse by hand in a bucket. I wanted to make sure there were no rats in the garage because my dog kills them and they said there is nothing that they can do about that. (so what exactly am I paying for here?) I had several miscommunications about appointments. They changed them without notice. I asked them to come out and spray one last time before the 3 month term ended and they sprayed the inside and told me they couldn't treat the outside until the rain dried up. They came back to perform the OUTSIDE TREATMENT ONLY, and charged me for a new term of three months saying that it was a whole service performed. I have received countless bills and I called repeatedly and asked for management. It only took them 4 months to respond, only to tell me that I owe them an entire 3 months payment for the one OUTSIDE ONLY treatment they performed. Manager refused to take off the charge. -Heather C (so ya know.) Panama City, FL Location read more

Absolutely terrible service. Do not use for termite service. I signed contract 19 months ago to handle pest service and termite service. Spent nearly $2k in the termite program. They were to monitor the termite stations, do an annual inspection and service the termite stations. It never happened. It's been 19 months and no one to this date has come to service the termite stations or do my annual termite inspection. Now, No one will answer or respond from the local office. They are there and will not answer phones or in person. I have made calls daily to the Terminix call center, they will not respond to those agents either. Now having to seek legal representation. Also contacting attorney generals office. Should be shut down for stealing. read more

Tech reached out to me in March through text and I told him not to come. He still showed up at the door.. and I sent him away. I then got a bill saying that he sprayed 3 gallons in our yard.. WHICH IS LOCKED AT ALL ENTRY WAYS. MR WEEKS YOU ARE A LIAR. read more

1. I;m a "customer" My FIRST visit was about the 20 of May. to date NO ONE !!!!!! Has called or checked on us to see IF we needed a revisit. Yep we do !!!! 2. Last night I heard a mouse in the house I want it GONE.!!!! CALL RIGHT NOW!!!!!!!!!!!!!!!!!!!!! Oh yea you want my money BUT you can't do the service as you've stated!!!! WHY NOT?? read more

Worst customer service I've ever seen: Less than 24 hour notice for appointments they set for you without your knowledge/ changing appointment times without prior coordination with customer, failure to listen to customer request change technician, calls customers after 8pm. read more

Anyone but Terminix. All numbers, even if they look local, go to one of four call centers. I sold my house and new owners wanted to assume. I contacted one week before the sale to cancel, so new owners could assume. One week later a quarterly payment ($318) was charged to my credit card. Three weeks and FIVE phone calls later to the "call center" no resolution. I made them read back my phone call dates, and they never logged the first call to cancel. How convenient for them (thanks for cell phone records) It is still in my name, I'm still out $318 and the new owners still can't assume. read more

Everyone has been so helpful and treated the problem at hand. Alerts letting you know when the technician would arrive are so helpful. Brian was very nice and helped answer questions we had regarding the treatment we received. #topnotch read more

First time customer will never call again!!! You call to set an appointment they call center sets your appointment for a Monday between 1 and 5. We waited from noon to 7 thinking maybe they were running behind. Nope no one called no one showed up, guess what I'm a contractor as well and my time is worth just as much ($218.00) as you wanted to charge me to come out and spray. Called the company on Tuesday (mind you all calls go to a call center in Arizona) the lady was nice but that's about it. She saw I had an appointment for Monday and that no one came out, she tried calling the manager in our area who was to busy to talk because he was in a meeting, she emailed him and said he would get back to us. Nope that never happened either! So on Wednesday afternoon we get a call from some guy claiming he was heading to our house to do the Terminix treatment. Hummm, sorry no you are not first we are not home second you were to be here 3 days ago and third I never heard from your manager who was to be calling me on Tuesday. Now I know he is just a technician, so he did not come out after I said no but said he would have his boss call me. Well here it is Monday a week later no manager calling, no Terminix, and no answers as to why. Future customers don't waist your time with large companies that don't really care, there are plenty of small or family owned companies out there that want to work and that do care about their customers. Look them up instead, and save yourself the hassle and headaches with Terminix!!!! read more

Well, I have found out why they get poor reviews. They have charged my mother in law for service that occurred on June 13, 2018. Her house burned and was declared a total loss on January 23, 2018. I have called and waited, called and waited (we're talking 20 or so minutes here) and the last time I called was 8/1/18 and finally s/w "Jake". He assured me this would be taken care of. Yesterday, we received yet another bill with a "Your Account is Past Due" notice. I have even written to Terminix's corporate office. My mother in law lives here in Alabama now and is in a dementia care facility as I have explained in my letter and the one time I actually got to speak with someone over and over. Did they service a burned down house in June?? I cannot get this settled and will be contacting the Florida State Attorney to see if they can assist. Sounds a lot like fraud to me! I will never, ever consider Terminix for anything. If there was a negative number ranking available, I'd put them at about -5. read more

The automated system that schedules appointments is CRAP. It schedules and reschedules appointments without my knowledge until it calls to remind me of the appointment IT SETS UP not me and on days other than SATURSDAY - which my account specifically says for availability. GET RID OF THE AUTOMATED SCHEDULE SYSTEMS NOW. IT WILL BE THE DEMISE OF TERMINIX. The only thing saving the company in Panama City Florida is the dedicate consultant (EDDIE BATT) and technicians (ERIC JOHNSON for my pest control and CRAIG HANSFORD for my termite control) that work tirelessly to keep long standing customers like me (25 yrs plus) happy and satisfied. PLEASE GO BACK TO PERSONAL LOCAL CUSTOMER SERVICE that really want to help and maintain my appointments as I schedule them not the computer. BRING BACK PERSONAL SERVICE - STOP THE COMPUTER CRAP. read more