It's getting out of hand in these apartments. They give you a deal to move in the bump up the rent an arm and a leg. People don't last a year because how high the rent goes up. Go homeless walking around stealing stuff out of people garage. read more

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DO NOT MOVE HERE - SAVE YOURSELF THE HEADACHE. Living at Terra House has been one of the worst experiences I've ever had with an apartment community. The overall management and customer service are extremely poor and unprofessional. The office team is rude, unresponsive, and completely lacking in basic customer service skills. It honestly feels like no one cares about the residents at all. * Roach Infestation: Yes, you read that right. Roaches in the apartment. Completely unacceptable and disgusting. * Homeless Activity: Constant homeless individuals digging through the garage trash bins at night. I even witnessed a homeless woman peeing under the stairwell of the apartment. It was absolutely disturbing and nothing is being done about it. * No Guest Parking: Don't even think about having guests. There is ZERO additional parking available inside the community. Your second car? Expect to park across the street or risk getting towed. * Fitness Center Access: Only open when the office is open, which is almost never. There's usually a sign on the door saying they'll be back and then nothing for hours. The blinds are always closed, and I've never once seen the manager, walking the property or checking in on things. No community engagement. No events. Just silence. * Maintenance? Inconsistent: You might get a response, you might not. Totally unreliable. * Water & Utilities = OUTRAGEOUS: Utilities are not fairly billed. You'll be shocked to see your water bill--over $200+ a month--because they don't regulate how many people live in each unit. So guess what? You're footing the bill for your neighbors too. Absolutely unfair and unregulated. * Predatory Towing: They are contracted with Rubelos Towing, who will tow your car within minutes even if you're just stepping outside quickly. No warning, no courtesy call. Just gone. This place desperately needs a full evaluation from the building's ownership. I truly don't understand how Terra House is still operating like this with so many red flags and ongoing complaints. I WOULD NEVER recommend this place to anyone. Save your time, money, and sanity. You deserve better than this mess!!! read more

Moved in not too long ago and the issues have been nonstop already. -Homeless come through every night and all day digging through the dumpsters and trash flys everywhere. Why are there grounds crews here everyday and the trash isn't picked up? Because of this there are roaches that are all over the place. Have yet to find some inside my apartment but outside they're everywhere. Other tenants will also dig through dumpsters looking for items and you can see them walk back to their apartment with them. Not even mentioning the MOUNTAIN of trash that is by the 40 building. Looks like somebody was evicted and all their things were thrown behind the dumpster to sit for weeks. -Other tenants have parties in the parking lot and are loud until past midnight on RANDOM DAYS OF THE WEEK. Friday and Saturday is fine, but Sunday night and Tuesday night? Drinking in your little garage and yelling? There's a phone number for security but they never come and it's pointless to call. -Your garage that is included with your unit will have issues. Multiple people have their garage doors open all the time and It became clear to me why. When you close your garage door it will trigger like there's something in the way and it will open back up. It's frustrating because you can adjust the photo eye sensor and it'll still do it. I spoke with another tenant and she said they just unattached their door because of the same issue, at least if it's closed it looks like it's locked. -Washer and drier in unit are insanely small. I have a quilt I washed and it took 3 times drying it. This is a full size quilt that's not very thick. -Looks like the tenant before smoked cigarettes in the apartment so there's nicotine seeping through the paint in the bathroom. -Dog friendly place and tenants will keep their dogs out on the patio all night barking. Not even mentioning the other night when I was walking home from Safeway there was a guy letting his dog out and the dog started chasing me and barking. Put your dog on a leash if it's aggressive!! -blinds in windows are cheap and fall off or when you have your window open, they will smack over and over. -windows in unit are incredibly hard to open and one of them has a crack/leak so it has water in it -if your unit is by the Safeway, good luck. There's a security camera that yells at people LOUD all night nonstop with a blinking blue light that never turns off -another tenant who's lived here for awhile said that water damage is an on going issue in units with mold being a common occurrence. If you can afford to wait and keep searching for a place, do yourself the favor and do so. These apartments are not so cheap for all the things you have to deal with. You can find cheaper and better out there if you really look. read more

On 10/18/25 had a tour and observed the area and apartment.The tour lady was very knowledgeable and courteous. We have Terra House 1st in our list. Thanks for the tour, hoping to get approved. read more

They will keep your $500 deposit, without disclosing that you have 24 hours since applying NOT since receiving a decision from their part as to whether is a yes or a no. Should be illegal. I applied, no one mentioned anything but was on the small print, and they make you wait for a decision for over 11 days, and then before you can decide to accept or decline, they will already keep your money. DO NOT apply here, you are giving them $500 for simply filling an application that can be denied. It should be illegal but is not, since they write it on a small print and is buried in pages and no agent (assuming it is a person and no AI) highlights that and when you complain they play dumb. DONT DO IT!!!!! read more

Georgina at Terra House is a blessing. She is always willing to help. She truly goes above and beyond. On multiple occasions she has come to my aid and she is always kind. I greatly appreciate her. read more

If you enjoy piles of hot garbage sitting in the sun by the pool, late night pool parties far past reasonable capacity, dog breed violations, and homeless people smoking cigarettes in the dumpster area, then you should move to Terra House! Honorable mentions as well to the shattered glass door adjacent to the pool which has been there the entire duration of my lease, the non existent security (they say someone comes and drives through and does patrol...but I still see homeless vagrants, massive loud pool parties at night way past pool clousure, etc), the non working AC units in the gym, the constant violations of dog breed restrictions outlined in the legal lease paperwork, the checked-out staff members in the office and management, etc etc The maintenence staff is actually great though. They come fast and do a great job, and they're really nice and friendly. I also have not experienced any serious crime or seen the place flooded with cops or anything like that. But it's a terrible complex because the management clearly and obviously does not care about anything going on here. I have tons of pictures of garbage and broken stuff all over this place, here's one of the common garbage piles by the pool. Really makes you wanna take your kids for a swim, right? Lovely. read more

me gusta como la señora Georgina esta pendiente de la limpieza de la propiedad y de los vecinos, siempre es muy amable y dispuesta a ayudar

DO NOT apply to this place. Sharing as a cautionary tale. They tried to charge me a $700 "holding deposit" for a unit. The person I was looking into living with at the time had a lower income than myself (it was a roommate I had found online) and we barely missed the household approval income necessary for the unit we applied for--which should've resulted in a denial. But instead of outright denying us, which would've resulted in the immediate return of our holding deposit per the website, they went ahead and found a loophole and approved us with "conditions" as they say. This being that we would have to pay an ADDITIONAL $2,900 (1-month's rent) to them as an added security deposit ON TOP OF the $700 security deposit upon move in if we wanted the place. So, $3,600 in a deposit for a 2-bedroom apartment?! Others mentioned the approval process was very lengthy and questionable, and it took almost two weeks for us to even hear any news back. It was very strange and every other apartment complex I've ever applied to has an approval process of 48-72 hours in the Bay Area. Sometimes you can even apply in the morning and get approved same day by the afternoon. As far as the added "conditions" and trying to find a loop hole to withhold our holding despot, I'm curious, what would've stopped them from asking for $10,000 to move in? What about $20,000? You can't just change the terms of an agreement after the fact and hold the $700 for ransom. Just absolutely ridiculous. BEWARE of this place and stay far away. read more

If I could give a Zero star rating I would. I would never recommend this place to anyone to live here. The price is what you get when you move in here. The office and management team are horrible and very unprofessional. We use to live here years ago when it was management by a different management now it's management Cushman Wakefield and they should have new people work in their office and hire more professional members especially management they don't respond back to emails and phone calls in a timely manner horrible horrible the office is always closed with a sign on it and they never return any missed calls at all . Most the these amenities are closed at 5pm including their gym. Who can we work out after work ? When I get home the gym is closed by the office and the other gym is outdated equipment and far walk over the other side of the building. Maintence Miguel is horrible at taking any request orders no help at all and the property manager there Patricia is unprofessional and Kalani . They have no manners on the phone and this place has never any parking for your second vehicle u have to park across the street !! No guess parking so beware of this! AC units are outdated and no double pained windows either so electricity is wasted during the summer and winter time too. They charge over $200 plus for renewals. So not worth staying here and charge additional valet trash fees. Resident retention is so low they never have resident events etc. so many Pitbulls in the property loose dogs no leashes on them and not a gated community so many homeless people done in the property looking at cars and dumpster diving into the garbage late at night. Shooting up drugs hiding on the sides of the apartments . Found needles lying around the back planted areas . Again this is not a gated community so open game for thieves . Many have ring cameras because of the theive activities here . Garages are being used for car workshops and they are not even being monitored or investigated so much activity at night security is not even around doing rounds to check at night. Overall we would never recommend this place if u want to pay this much here there are far wayyyy better and beautiful gated places than this place . So much piles of poop in grass and loose PITBULLS in property!! Overall Zero stars if u don't want ur car broken into or homeless people sleeping by your front door stay far away. read more

Was given a parking spot that was too narrow for my vehicle and have to get out and fold mirrors in and I had to leave the property to park three blocks away. The manager said I can buy a second spot for parking for $50. Trash is over flowing from the dumpsters. There is no recycling bins for cardboard/ paper / cans/ bottles....Etc, Dumpsters are for all trash. Garbage disposal was broken on move in day. Wet paint was running down the kitchen drawers sides. Went to the office to turn in paperwork and they were gone home already during business hour read more

I call security about the same neighbors and nothing seems to be happening. They always party after 10pm and they are very loud. Do not waste your money on here. They have cars broken into and there no parking spot for your visitors. If I can give this place 0 stars I would. The AC is a joke as well. read more

I am beyond frustrated with the yearly rent increases. My husband and I have lived here since 2015 but feel as if we are being punished for being good, long-term tenants. Every year the rent has gone up, which I understand will happen over 8 years. However, this year is just ridiculous. Our 12 month lease renewal that was offered to us is over $600 a month more than what is being offered to a new tenant in the unit below ours, which is IDENTICAL to our unit. When I inquired about this, they offered to lower our offer by a whopping $53. Our unit is the same as the day we moved in back in 2015. Nothing has been changed, upgraded, or improved in our unit so I am absolutely baffled why we are being asked to pay significantly more for old and outdated appliances, paint, carpet, etc. Seems like shady business practices to me.... read more

Here's an update: I have been emailing the office for weeks now, and there was a bit of correspondence before they began to ignore me. The manager, Patricia, was also CC'd on these emails, but she never responded once. When Patricia commented on this review and said to reach out with questions regarding billing, I had already sent her multiple emails. I also sent her one after she posted that comment, and she has yet to respond. Any care the office staff shows is 100% fake and for show only. They were fully aware of every single thing that I posted about before, and they did nothing to help or to change the situation in the 21 months that we lived there. I have emailed them many times about all the issues that were happening throughout this time, especially at the pool. They are fully aware. We lived with so many issues and begged for help just to be ignored and told they were "documenting" everything. Again, don't live here. read more

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My family and I had a great time here! The staff are always very friendly and communicative with us.

** update read managements reply and see photo less than 2hrs** I have been living here for 3yrs, I am a single mom and struggle at times but always manage to pay my rent on time, never had complaints from the office. I have to say I am pretty disappointed with what happened today and what has been happening the last few months. 1. I have seen so much police activity in the last few months in the complex 2. I have had my garage broken into by the random thugs driving through the complex scoping garages since its a free for all entrance here. 3. No guest parking or enough parking for residents they have wait lists 4. Limited Handicap parking - this here really upset me my parents came to have lunch with they did not give me a heads-up so I can try to find a spot and leave them mine. I rarely have visitors none of the guest or handicap parking were available so they parked in 1 of 6 available "Future Resident Parking" they thought if they parked not within the arrows they were okay a little over 1.5 hours they had already had their handicap plated car towed. $320 dollars later from the 1.5 hour lunch to getting their car from the tow yard. We are in Covid shutdown again I doubt many "future residents" will be coming to see this place - really its the holidays do these people have a heart? I know their are rules but have some sympathy its hard times and they are in my bubble along with my siblings. 4. No Central air only in wall unit in livingroom. If you turn it on cant go out to the patio, turns into a sauna with the air running. 5. Light switches all over my place but none of them work and no ceiling lights other than kitchen area, bathrooms, and hallways 6. Let me breakdown my $3,100 dollar a month bill for a 2/2 900sq foot apartment which was not remodeled like the newer ones when I moved...because these are the things you are not really aware of or read when signing the lease agreement. - Base Rent - $2,853 (This is reasonable) - Pet Fee - $50 Per pet (this is fine - very pet friendly) - Additional Parking - $50 per parking (you get one free, if lucky by your apartment I see one guy who rides a skateboard that is how far he is from his) Additional unexpected fees - Water Heating $15.08 (Different every month and you still have to pay your PG&E) - Water $62.41 (Different every month - but in the summer its more split between units - not fair when you have 2 people and others 3+) - Trash $31 (Used to have valet but have not seen them come by for a while and my garbage sometimes is still by my door) - Sewer $38.43 (Different every month) - Service Fee $4.50 (Not sure what this is) - Pest Control $1.75 (Never really use this) Most places include this with your base rent so be ready to pay all of the above every month on top of the monthly rent. Pros - The maintenance team is quick to fix things when they have what they need available but I rarely submit any requests or go into the office. read more

Terra House - photo is confirmation that what was stated below in the reply from management is false, they were here a little over an hour. - Apartments Near Me - San Jose, California

I applied for a apartment unit at Terra House through a online application, to complete and submit my application a $500 deposit was required, and immediately withdrawn from my bank account. Two days later I was informed that I was not approved for residency and my $500 deposit would have to be mailed ro my home address in the form of a check. After checking my mailbox daily for 2 weeks, because I need my money back to prepare to move into the apartment complex I was accepted at, I called the Terra House office a couple of times, and texted, to be informed they had up to 21 days to return my money. Its approximately day 22 as I'm writing this; I will be moving soon an as a single income home I really need my $500 deposit returned, from an apartment which I never stepped foot in. read more

Lived at Terra House for 2 years moved in when it was Avana Skyway. We liked the team with Avana Skyway much better. The new team members seemed annoyed with not so great customer service. Cons: roaches, roaches and more roaches. We killed a roach in our unit literally every couple weeks. Sighted the first one during our first week it was huge in our master bath ceiling. At one point a giant one fell from the bathroom ceiling while I was sitting on the toilet. Horrible experience constantly having to catch one running across our bathroom or in the bathtub right before we are about to enter to shower. Especially with a toddler running and her toys laying around we had to throw them away often. Although, we did have pest control come at least 3 times during our stay it just never got fixed. So HOT there is no central AC but even with fans and all the windows open it's just unbearable. The living room wall AC only cools down that area so we had to put an air bed there a few times at night because sleeping in our rooms was just not possible. Mold was pretty bad every window seal had it and our bathroom ceiling started growing it as well. So the ventilation is not good. The upstairs unit had their dog stay outside in the balcony, the dog constantly peed onto our balcony furniture. Just horrible to have our little girls toys outside and have them peed on. They also swept all their dirt onto our balcony all the time, so inconsiderate. The parking lot was very creepy at night. Some nights three guys in a truck would just park in our parking lot but they didn't live in any unit. Super suspicious. And homeless people always walking through our parking lot. I just never felt comfortable stepping out to my car at night by myself. There's always dog poo on the cement or grass nobody picks up after their own dogs. The trash pick up service complained about any little thing and would leave it there. Just seemed like they were looking for any excuse to avoid doing their job. We would literally try our best to follow all their "rules" and still they'd complain about something so we just stop using the "service". Maintenance team with Avana skyway knew what they were doing but the team with Terra house not so much and the lagged with every maintenance request. Pros: Safeway, Basking Robbins and high-five pizza is right next door we really enjoyed going for walks with our toddler. Everyone pretty much keeps to themselves. read more

This place is very FRAUDULENT!!! BEWARE!!! Worst experience hands down! So this is the first apartment i've ever moved to and I feel so swindled, hustled really! The virtual tour of the 2 bedroom/2 bathroom shows this lovely unit with the 2 rooms on either side of the apartment with the living room and kitchen in the middle. The bathroom in the master bedroom is just as big as the detached bathroom and has a tub. When I inquired about this apartment I was told by Pauline that they had a unit with the SAME FLOOR PLAN as the virtual tour but it would be an upstairs unit. So we turn in our applications along with their application fees like $50 per adult, smh then it also asks for $500 deposit, which we sent. The day of our move in I received so much attitude from the staff when I was asking questions, and mind you this is my first apartment so of course i'm asking a lot of questions. They were so rude and made this experience a bad one before I even moved in. Heres where the fraud stuff happens. I was told the deposit for the apartment would be $99 but when I got there it changed to $1,400. Days before moving in I was getting harassed to sign the lease and pay the remaining balance of the move in fees. I asked to see the unit first, I came in early and the person I was speaking to a man named Tiri? Said I could not see it until I signed the lease. I asked why cant I just see it now and again I was told everyone had to sign the lease first. So I did and he gave me the keys, he never told me WHERE the unit was, I basically had to drive around and find it. Then when I get there the apartment is NOTHING, I MEAN NOTHING like the apartment I was shown on the virtual tour! It was smaller, the rooms were next to each other, the bathroom in the master bedroom was VERY SMALL and had a shower as opposed to a tub. I'M LIVID! Also its very old, the dishwasher does not work, theres holes that are badly patched, there's mold/mildew in the shower, so gross! Both screen doors are broken, outlets broken, it's so horrible! Completely different from what they are advertising, BY FAR! I call to confront them about this false advertisement from their website and the woman I spoked to (Melissa) asks her boss (Pauline) and then tells me that's what I'm getting and if I wanted the unit thats shown on the virtual tour that I would have to pay more, which I didn't mind but it was such a hassle. So I say can we switch tomorrow because I'm busy trying to move out of my last place, Melissa calls me back and says if I want the unit I seen on the virtual tour I would have to get the renters insurance for that unit and PG&E done TODAY... i'm so pissed off!!! I feel like I was hustled, I got such a bad deal out of it! This place is not worth all the fees I have to pay on top of the rent. It comes out to about 3K, and I am disgusted with the way they treated me!!! I got taken advantage of and I hope to spare any new or old renters the heart ache I am currently enduring!!! STAY AS FAR AWAY FROM THIS PLACE AS YOU CAN!!! HORRIBLE SERVICE & VERY MISLEADING!!! read more

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I've lived here close to 4 + years. I have seen management change so many times. It feels like it gets less and less pleasant. I know we hear neighbors say the same. Just when we thought "Avana" management was bad, we realized Terra isn't better. I've met Amanda and Paulina in the leasing office recently and they are genuinely nice and trying to be as helpful... others in the office have a way of making you feel they are doing the minimal customer service and really don't value you. You get the sense of "it is what it is & oh well". The roof is being worked on and 2 times we've had to patch & need to replace them. The office says they roofing company will give us a gift card to cover the expense once we submit an email. However, the property manager Patricia said I need to do this soon before they finish up. My concern is... if I don't submit in time before they finish... do we not get the tires expense covered? I am moving from a 1 bedroom to a 2 bedroom in the next couple days. It's amazing how much more of a responsive team the office is now that we are putting more money into them. Other than that, getting a hold of them or getting maintenance done was the biggest struggle. Many times our maintenance request go unanswered so we end up having to call and email a few times before getting the request to be acknowledged. I remember Avana Skyway for their timely responses and professional maintenance crew that came in (knocked first or called/left a note in advance before showing up) and they always wore protective covers on their shoes along with a professional invoice with the work done. Not to mention they always cleaned up after themselves. My wood floors have been scratched a few times in the last 2-3 maintenance services. The billing always seems to be off to us. The rent is always different or we find hidden fees or get aggressive notes on the door for past balances that we are not aware about. It just seems unorganized. Parking is a mess. I have had friends towed including myself and then a few times where someone is parked in my spot and they won't tow. By the way, my car was towed in my own parking spot... apparently the pass fell and was not visible. The parking pass they gave us was flimsy and broke 2 times and I was told I need to pay to replace them. There is always debris all over the areas near the trash (glass for the last few days- has not been cleaned up). Homeless people roam in and break into property to stealing. I had my garage & car broken into and a few items stolen. There use to be security roaming, but not sure what happened to that. Landscaping is not maintained. Bugs and leaves along with trash floats the entire complex. We started to clean up in our areas since we can't stand the mess. We contemplated moving out & renting elsewhere BUT due to the location and amenities (application process & deposit fees), we decided to stay temporarily & transfer to another bigger unit till our permanent home is ready to be moved into. I'm sincerely trying to give the Property Management Terra House the respect any apartment complex would want... but it's very difficult when you feel like your are just another # and not valued. They are not able to work with us on many occasions to help us transition into our new unit. We asked if we can move boxes into our new garage that is closer - request denied. We asked if we can get the keys a day early - request denied unless we want to pay extra. I was told they need to be fair and if we want to pay extra they will allow us to move sooner. Sounds like it's all for money and not the interest of happy renters. We decided today to pay the extra to pick up the keys earlier and then received a call we need to move the insurance over to the new unit effective today. They also declined to consider pro-rating the two days they are asking us to pay extra since we did not actually receive the keys till 1pm. Ridiculous. It is just one after another with them. I can't help but feel like they are making things so difficult.Whatever, we are doing what we need to do to be compliant and work with them but can't help but feel so distasteful. I just thought they would show more care or concern to be accommodating & value our loyalty living here for so many years. BUT as Patricia told me, "regardless if you been here for a few days or years, we are going to treat you all the same..." Not the ideal customer service I expected. Still we will remain calm and polite to them since it is not our interest to be a tough/rude tenants. The community "renters" here at Terra are great, the renters will tell you all the same about their ill feelings towards the property management. I just read through all the reviews and it's really sad. I even read a 4 star review from someone I know here and I know if he gets a moment he will be updating the review and it won't be no 4 star anymore...Don't believe me, read the reviews yourself. read more

Terra House - Apartments Near Me - San Jose, California

I have been living here for 3 months and since I move in never found a visitors parking space available, every time same cars in same spot I have two handicap parking right in front of my apt and they same cars parking there There all Dusty like abandoned cars If you have someone coming over better park them outside the property read more

We've been living here for about six months, I would like to recognize Georgina's grate work. She's very friendly, helpful and keeps everything clean. She considers our needs as residents read more

All the maintenance staff are super nice , Georgina literally saved my life today in this heat. She is super sweet and caring. Gorge is also very nice, my toddler loves to say hi to him . Office staff are always available and will always listen to what you have to say. I've been here for less than 3 months and I'm loving it ! Thank you guys read more

Terra House - Apartments Near Me - San Jose, California

I have a termite infestation coming they my bathroom window on Friday it's now Monday and still this issue hasn't been solved they said they will have someone come out on weds. I wouldn't recommend this place to anyone poor maintenance team. He verbally said this isn't a emergency I got it all on tape and videos here's me trying to kill them off with raid. This is not even a one star rating it's a zero star. Is this considered tenant neglect ? read more

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Allyson the associate property manager is so unfriendly and dishonest. You won't be able to get your security deposit back. They have so many excuses to charge you unnecessary fees. I received $190 back from my $1000 deposit. They told me to clean my unit when I move out so I hired a professional cleaning service to do it, but Terra House still charged me a $500 cleaning fee because they told me that the cleaning service I hired didn't match their standards. So I ended up paying two cleaning fees. You don't even know what a lot of the other fees they charged are and when I asked them 3 times, Allyson and her team just ignored me. Even when you have a year long term contract, they require you to follow policies like you are on a month-to-month lease. I had to tell them 30 days in advance of my move out day, which I did by emailing them, but they said they didn't get my email and charged me 15 extra days of rent. Terra House is a very bad company and a very bad experience. By the way, when you go to find the unit, Allyson only gave some units which are in a bad location of the complex. She won't tell you about the good ones even if they are available. read more

Five starts for the leasing office!!!!! Two young girls were being super nice to me and my husband, and I definitely appreciate that especially because we are old and they were patiently helping us during the visit. If you go there ask for them!! Amazing experience!! Congrats young ladies!!! read more

I loved living here when it was Avana Skyway. The people in the office, amazing, helpful, super nice. Never really needed to go to them as there were no issues. Same goes with maintenance. The guys were super! They new me, my name, always said hello. Now, we have new owners and it's your typical large complex where they give zero ----- about the residents. A few months ago they made an error with our rent and subtracted about $120 out, now for the past two months they have been passive aggressively putting a note on my door saying I need to pay this. You all made an error and to think I'm going to pay....nope! I work late from time to time and then need sleep, you know sleep like most humans need. 3-4 times a week they have a guy outside blowing leaves or trimming bushes at 8am. 3-4 times a week! Sometimes twice per day! When o went to the office to chat about this with the manager she was not helpful, she was the opposite and the attitude she gave me back was alarming. Customer service is not part of this properties forte. So I get a response to come in and talk to management?! Why? Nothing is changing, still with the damn leaf blowers, blowing dirt around. Super useful. Now tonight I have a friend over that is super upset and needed a friend. Parks in front of leasing office, has before all the time, when this new management company took over I asked about needing a parking pass and they said not needed. My friends car gets towed after a warning is placed on her car at 4:07pm. We just find out it was towed then at 4:58pm by Terra House and costed us $432. Attorneys have been contacted. There is nothing from this new "management " company about parking. There are now six more vehicles parked in the resident parking and I salesman they will get towed and Rebellos said not without the apartment asking for them to be towed. Completely absurd. My attorney is looking into this as retaliation against me for complaining and my friends attorney is contacting Terra House as the warning was not enough time and nothing stated about the car being towed of parked there. read more

Terra House - The receipt - Apartments Near Me - San Jose, California

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Just wanted to thank the staff from Terra House for the exceptional service we had when we applied to this property. Huge thank you to Paulina, she really helped through the application process, any questions or concerns we had were answered right away, despite of the moment in time we are dealing with she was able to help a lot, from the time we went to see the property to our move in day, so this made everything very easy and fast. Thank you again Paulina. I would like to take the time to thank Amanda as well, any time I called the office she was there to help out with any questions, showing the apartment, or directing us to our new parking spaces, and mailbox. Thank you Amanda Last but not least thank you to Patty, this property has met all of our expectations. I cannot wait to be able to use the amenities that are currently close due to COVID, but everything so far has been great. You have an awesome team at Terra House, keep up the great work. read more

My Review is for Georgina the porter lady i. always see this lady cleaning the property and. always very frenly with all the resident if we need any information she always had a answer thank you Georgina you are one of the reasons residents stay at this comunity read more

This complex has multiple pests and insects from mice, cockroaches, flying cockroaches, large flying bugs, ants, and various other insects unidentifiable. They would constantly invade the apartment and property management did nothing to mediate the situation even though we put in multiple ticket requests. Yet, they have the audacity to charge us every month for pest control. There are burglars and car break-ins weekly. My roommate and I pay for a parking garage and a parking spot, and our cars constantly got broken into. Property management is too cheap to hire security and make the renters feel safe. The property management posts the utility statements 3 months behind, and when you move out, they will charge you a late fee for not paying the full statement even though it is incorrect and 3 months behind.. So they wanted me to pay a full month's rent even though it was suppose to be updated to be prorated. I would have been in debt to them and I doubt they would have paid me back. They also charged me a service fee for an additional month past my move out date which doesn't make any sense whatsoever. The vibe I got from this place is a money grab. DO NOT rent here. read more

This review and the five stars is for Georgina. Georgina does a great job and always goes above and beyond in cleaning and doing her best to keep Terra House clean and welcoming. She is out every day very early cleaning the pool area. She greets everyone super friendly in English and/or Spanish. She is never rude and is always very very informative and answers all our questions or concerns we may have. The people working inside the office should take some notes and get some better customer service training from her. Thank you so much Georgina for all you do and all your hard work. :) read more

Hello I lived there for more than five years now and now all of a sudden they decide to close the pool at 4 o'clock in the afternoon I don't get off work till six can never use the hot tub. No noticed none of the residence. I didn't get nothing but the chain-link fence on the pool I called to ask them what was going on And they told me they change the pool hours so we work full-time forget using the pool or the hot tub ever when you lived there!!! read more

Don't ever come here worst place ever they made my wife and I pay $500+ for deposit and they took forever to get back to us we had to keep calling to check up to see if they had any news and they kept pushing it back looking for different excuses to avoid us when we finally got tired of waiting we asked for our deposit back and they said they would not give it back blaming management for the lag. Worst place ever it's a scam! They're very unprofessional straight clowns! They obviously need the money. read more

This review is for Georgina. She very good at keeping the property clean at all times. She's also very nice she makes us feel so welcome every time we see her, we always have a good time talking to her, There's never a day where i see her not doing anything every time i see her she always doing something and i bet everything she does is hard work so with that being said thank you Georgina. read more

In about 2 months I'll be a resident here for 2 years. The community here is always clean & I love the maintenance this apartment complex offers. A perfect example is Georgina, she's constantly up keeping the property & is the outmost welcoming, she asks how my day is going everyday, I don't know how the property would be with out her! I would give that lovely woman a promotion! Thank you so much Georgina for everything you do! read more

We lived here for almost two years. When I first looked at the apartment I was pregnant with my second child and was rushing to get a place. The outside looks nice with garages but when you live there it was a different story. They had so many weird bugs that I never seen before in the bathtub and up in the lights hiding in the cover (they would die from the heat of the bulbs) . Also killed a bunch of cock roaches and spiders. We got annoyed by them so requested maintenance for pest control. It was supposedly done but there was no difference. Those weird yellow bugs sometimes red would still come out from the kitchen light and bathroom drains. My roommate asked about them and the roaches to a maintenance guy and he replied oh they might have came from your previous place from your funirure. Little does he know we bought brand new furniture when we moved here. This was our first time moving out we had no furniture from previous place! Also good luck finding parking here for your guests there is none. The residents here hog and move their car in about 2-3 days and hog again. Management emailed the entire complex that they will be tracking who hogs in March. During my last stay there from March - April nothing was done. It's always the same cars too! so glad we found a better place so far no bugs and many parking for us and our guests. read more

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Since the new Terra house took over, it has been a challenge. Garbage left out, trash on the ground. I would take pictures and send it over and then maintenance would contradict of pictures I had sent. Trash bins are out all night, trash pick up service does not get done, and then maintenance would say they picked it up which is another contradiction. Mattresses are out by the entrance for a week. It does not look nice to have trash left all over the place. Loved Avana Skyway. I never hardly ever called for anything in the last few years, now it seems new like I'm complaining all the time. Not happy about new management. read more

Terra House - Trash bin left out from the day before. - Apartments Near Me - San Jose, California

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The maintenance team especific Georgina and Miguel are so helpful always with a smile at all times

I wish I could give this place less than a star. How are you towing cars right now during COVID and we live here!? The management that took over last year is terrible and has been so disorganized. We submit maintenance requests and they go unanswered. What are we paying for exactly? Is it the trash gym with just a couple machines barely working? What a joke of an apartment. read more

I'm a current resident and the maintenance lady Jorgina always says hello and helps with any issues or concerns me and my family have. Makes you feel safe having her around!! One of my favorite things everyday is saying hello to her. read more