Usually I am not the one to leave bad reviews but our experience here was unacceptable to the point where I had to. Initially, we had a great experience! We came here last month to paint 2 bowls which cost us only ~$76 total for the studio time and bowls themselves. And, before anyone says anything and blames us, YES we did a double coat of paint! Then, we came a week later to pick them up and in the moment, they looked good! Then once we got home, we realized that there was a little paint chip on one of the bowls, making it no longer food safe. Granted, we probably should have noticed this ourselves when we picked up the bowls but we believe it is also the employees' responsibility to perform a quality check before giving a product to a paying customer?! Instead, they didn't say a word when we picked it up the first time so we had to notice the defect ourselves and drive all the way back from the east bay to get it fixed. After coming back to get it fixed, we came back yet another time to pick up the fixed bowl, believing that the bowl's paint chip would be fixed this time. However, to our surprise, the bowl was not fixed. Rather, the paint chips were even worse this time...going from a single small paint chip to SEVERAL large paint chips along the outer edge of the bowl. Again, the employee didn't say anything to us when they gave us the bowl until we pointed out how the paint chips were even WORSE this time. In response, they blamed the worsened condition of the bowl on their "finicky burner" and offered us either a $36 refund or store credit. They didn't even apologize for their mistake or wasting our time yet again. Of course, we took the refund because why would we take another chance here...
Personally, I am grateful that they gave us a refund but I feel this experience was a huge waste of time and money. We had to make 4 separate trips from the east bay to SF and what did we get out of it? A bowl with a shitty paint job that somehow got worse with each "fix". A $36 refund doesn't even cover the cost of tolls to cross the bay bridge and come back this many times, not mention the cost of the time and GAS we spent coming back so many times.
Overall, I hope Terra Mia Ceramic Studios takes this as a learning lesson to perform more rigorous quality inspections before giving the finished product to paying customers as prevent their customers from wasting time and money coming back to get it fixed. After all, after we finish painting, everything else is in the hands of the employees (glazing, firing, quality check, etc), all we do is come back to pick up the finished product. I feel as though this all could have been avoided, especially since it's just a simple bowl...there are so many more intricate complicated objects that people paint at the studio...
Painting the bowls was a great fun experience but we are not happy about coming back 3 additional times to get it fixed only for it to get worse each successive time. read more