Terra Residential Services is awful. They completely abandoned us with a terrible tenant. The tenant listed our property on AirBnB, made fraudulent repair requests after hosting multiple people over at our house. Police was called to our address a few times and when we presented all this to Terra Residential, Aleena August and Michael Mengden (the owner) and Rebecca Roeber completely ignored us and threatened us even for being some up in their business. Do not do hire them or rent from them. They are awful! read more

I am not even surprised to find this company already at less than 2 stars overall. Im incredibly unhappy with terra residential non-existent services, this company is comprised of thieves and liars, be very careful if any property has preexisting damage, they will charge you for it, regardless of the amount of pictures you take. charged for their driveway i never was able to use in the year i was there, charged for shingles missing after a tornado and hurricane... charged us for their broken AC unit which they refused to fix, tripling our electricity for no reason. they will use pre-existing damage and scheme their way to make certain you receive little to no deposit, regardless of how well you clean read more

There are many reasons why we AND our previous tenants would never recommend Terra Residency for property management. 1) Lack of Communication - lack of email response and returning our phone calls. It was difficult to get answers if it involved multiple points and if there was a response, it seemed they were only capable of answering one question. As a result, the rest of the questions were typically unresolved until we followed-up. In addition, our tenants complained multiple times about Jamie's lack of attention and professionalism. To be honest, we could have resolved our issues quicker without involving Terra Residency. 2) Miscellaneous Deductions - Our last rent check was substantially less with no warning or an acceptable explanation for why. When requesting clarity, the response for the reason took over 1 month and multiple people to give us a response. And to this day, it doesn't make sense to us but we are so fed up with Jamie and the company that we simply gave up. 3) Poor Repairs - They will get the cheapest possible replacement and add on their coordination fee. We experienced a replacement AC control unit, unsurprisingly we received the cheapest version they could find that was a lot smaller than the original one which left a visual disaster in the form of a dirty great mark on the wall. When we asked why this hadn't been fully fixed, the response was that 'their guy' doesn't do painting. 4) Poor Walkthrough - After our experience so far we didn't hold out much hope, and we weren't disappointed. We luckily had excellent tenants who treated our house wonderfully. We had Jamie do his final walkthrough and inventory and he gave us the "all-clear". Of course, we noticed there were some things missing. Our superb tenants were luckily very responsive and had simply forgotten a couple of pieces of furniture in the move. An email was sent Jamie which was ignored. One thing you can give them credit for was they took a stance of sheer incompetence early on and stuck to it. read more

I've been with Terra Residential for 19 years and the past 2 years have been a nightmare on getting a hold of Rebecca Roeber. They previously tried to assign Rebecca to me but she was horrible then and I made them change me back to my previous manager. Now that he the company I was reassign to her and it's been bad. So bad that my tenant was left without a/c for longer than expected. My tenant didn't have hot water and they made her wait until Monday for anything to be done. To me that's horrible customer service. Rebecca is horrible at responding timely. I had set up a meeting with her and she didn't show up to our phone appointment. Doesn't respond to emails timely. Terra Residential has gone down hill. Do your research folks. read more

If you are considering leasing through this Property Management Group you should consider other options. They have no use for the tenants needs or issues. They will not answer the phone they could care less about what issues you may have in regards to maintenance or the property itself. They are non responsive will not answer the phone will not reply to emails. They are as un professional organization as I have ever dealt with. They should change their name to Anxiety Residential Non Service. Worst of the worst! Rip off Rip off. They do not believe anything the tenant has to say. If you want a comedy show for free call their offices and talk to the guy that answers the phone, that's a laugh. He is actually an answering service. Not only does he not know anything he doesn't even suspect anything. Nice guy but he was set up to fail by the Pros that actually do not try to manage this mess. The broker Mike is a coward I have asked numerous times for a call from him or a reply to an email. Typical broker if it means he has to talk to someone that's not going to give him more money that person is persona non grata This rating should be a minus zero x 4 read more

I wish there was an option to leave zero stars on here 1. Management is terrible. Property manager, Rebecca roeber is not very good at her job. She doesn't know how to handle tenant situations and doesn't know how to communicate wit tenants either. She is a good example of how a bad worker can hurt your business, because I will not renew my lease because of her. I have had 2 maintenance issues with Terra residential in the past, both relating to the way a job was done or the fact that i got charged for it. On both of these occasions, I relayed my concerns to the property manager, Rebecca R. and of course she bungled both issues. At first, I sent her several emails, none of which she ever replied to. After a few weeks of no response to my emails, I called the office a few times to talk to her i realized she was never going to respond to my emails. I finally reached her after a few attempts and the last phone call did not go well as she can't comprehend simple situations and its unwilling to look into anything. First Issue: I requested that maintenance come over a fix a broken tissue holder. The guy came over and basically nailed a piece of wood to the wall and hung the holder on it. I called the office to tell Rebecca that the job was not done right. I even emailed her pictures to show her how bad the job was handled. She said that's how they do things and so she did nothing. Of course the holder broke again a few days later and when i scheduled to have it fixed again, they charged me $100. They don't tell you before the job that they will be charging, you only find out when you get a bill later. I called about this bill and i was told to go read the fine print on my lease !!. Very classy Rebecca The second issue was with my fireplace where the contractor had to make 3 trips before he could fix the issue. The first time he came he didn't have the right tools to do the job. He called to reschedule a few days later but I was going to be at work at the time he wanted to come over and do the job. I wanted to be present when he did the job so he could also show me how to operate the fireplace. He said the training only takes 5 minutes and he could come back and show me another day. The guy basically pleaded with me to work with him on his schedule and I gave in. As agreed, he went and did the job while i was at work; my neighbors son was at the house. He came back a few days day to show me how to start the fireplace. By then, I had already figured it out from youtube so he was in and out in under 5 minutes. I got a bill for $100 from Terra residential a week later for the 3rd trip. These things happen, but as a tenant and a customer, you shouldn't have to call your property manager 10 times before you can get a hold of her. They should be able to return your calls and emails. And when you finally get them on the phone, and explain the issue, they should be trained enough so they can comprehend and look into it. Not argue and be unwilling to talk to the contractors to get to the bottom of the issue. read more

They do not return calls or communicate!! And that's just to talk about renting one of their properties. I'd hate to see how you are treated if your AC goes out! They do not communicate when you call and leave messages. The Broker doesn't care either!! DO NOT RENT FROM THEM!! read more

Just moved out of one of their rentals. When we moved in there were bullet holes in the windows, pieces of grout completely missing from the floor tile, ceiling fans almost falling out of the ceiling, bathroom fans screaming like banshee, laminate floor coming up off the floor, microwave was tripping the breaker, Kitchen sink was spraying water all over and the bathroom tub was actively leaking. Although they did finally take care of some of these issues over time, it was obvious they were not maintaining this house. The laminate flooring it took them over 3 months to finally get approval to pay to replace and at that point we were fully moved in and using the space where it couldn't be repaired. Every time we worked with one of their vendors they stated the same thing "Terra "USED" to be good, but ever since the new management they have gone down hill". I even submitted issues with the electrical because the microwave didn't work from day one even after they attempted to repair it once. Those issues were deleted form the system when they switched over receptionist and who knows when you'll get a call back when they decide to actually work. Neighbors informed us the trees were damaging their property and Terra has done nothing about it. One of the trees dropped a branch on a friend of ours car and when reported they took care of the branch but made no offer to use home owners to help with vehicle repairs. When we moved out my wife got on her hands and knees and scrubbed this house top to bottom and they didn't come back to inspect it until two weeks later and claimed it was dirty (reason to withhold money from our deposit). We had the lawn taken care of that same week we moved out and they claimed the lawn and flower beds were not properly taken cared of (another reason to withhold money from our deposit). This house condition was much better when we moved out compared to when we moved in. Overall NEVER EVER EVER rent from this company. You will regret it. read more

If you have other choices, I would avoid working with Terra Residential. They managed our properties for a few years, but we finally parted ways for a number of reasons. The departure was handled unprofessionally - threats, fear, insecurity, etc. I was very disappointed. To make things worse, Terra took a sizable amount of money from my account for "fees" and the like. I'm trying to get that money back - I'm going to submit a complaint to the Better Business Bureau. If for some reason, you decide to work with them (despite this strong warning), do an extensive review of your contracts with a third party. They will try to lock you into a contract that does not serve your interests - making it very difficult for you move to another management company. In other words, they will try to rob you blind. In short, I would not trust this company... read more

I've been working with Terra residential for several years now. There are a group of great folks that really seem to care about their tenants and properties. Maintenance on the properties is a top priority for them. read more

If you want to you with unprofessional and thieves by all means rent from them. Terra is very shady in their business practices. Only does minor repairs and will only put a "band aid" on a problem and not fix it properly. Just enough to make a property rentable. Moving out they will take security deposit for things you as the renter didn't do because they didn't fix it from the previous tenants. Very bad company. read more

This property management company goes above and beyond. I have had issues with the ac unit struggling a bit and next thing I knew, a contractor left a voicemail saying he needed to schedule for the entire ac unit they had been approved to replace. Two work orders in less than a week without me having to do more than let the contractor inside and the issue was taken care of. Would definitely recommend, every encounter even aside from maintenance has actually left me with a smile! read more

Wish i could give 0 stars, this place is a JOKE. don't waste your time or money. Never ever had an issue leaving a place. We hired a professional painter, hired someone to shampoo the carpets, and hired someone to pressure was the outside as well. Left this house in immaculate shape with pictures to prove. Received an itemized letter that we owed 1400$ in damages. 100 to replace the toilet paper holder on the wall? they also had to trim the hedges? THERE WERE NO HEDGES ON THE PROPERTY. seriously, don't waste your time with these clowns. 0 stars if you ask me. read more

Since I have moved in 2 months ago, I have had a few work order requests due to my dishwasher and ceiling fan stop working and a few other things... with every phone call the receptionist has always been kind. And with everyone I speak to my Property Manager, Jennifer, she has always been friendly, professional and efficient... And really everyone that I've spoken to there at Terra Residential has been consistently friendly and professional. The contractor, handy-man is awesome! And overall I've been very happy thus far! Thank you Terra Residential! read more

If I could give 0 stars I would. I have been renting one of their properties since August 2018 and it has been a horrible experience. I have been through multiple property managers. Most issues get fixed timely but if there is a way to make your responsible for one of the tech coming out they will. I recently had the garbage disposal to back up. When the maintenance man came to work on it he said the line was clogged up. He then reported that there was multiple chunks of raw chicken in the line so I was charged $215 trip charge. Today I made my 3rd call to discuss the charge only to find out yet another person that was supposed to be working on the review was no longer there so I was transferred to Rebecca-ugh!!!!!! She had the audacity to tell me that garbage disposals are not for everyday use and that I need to be more selective when using it. Even said she would have it removed. I don't care if the rent is $10 a month I will NEVER rent another property managed by this company!!!! The only perk is speaking with Ms. Judy who is quite pleasant.! read more

WARNING: RENT AT YOUR OWN RISK. We rented a home from terra residential a year ago. When we signed the lease, there were leaves covering the yard front and back and the electricity wasn't on. Once we signed the dotted line and the electricity was turned on, we found out the following 1) no hot water upstairs 2) dishwasher didn't work 3) stove didn't work 4) there wasn't a blade of grass is the backyard (which is now a mosquito breeding mudpit) The fence is literally falling down. We reported it a month ago. No one has been out. The HOA had sent a letter stating that the trees need to be cut back in order for the grass to grow, again... Nothing has been done. This is the second section of fence that is so bad that it's literally falling over. Slum lords. I'd never rent from them again nor would I trust my home in their hands... They will just run it into the ground!! Both AC units had stopped working and have had to be replaced. Terrible. We learned a valuable lesson. Never ever again read more

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Moved into a property they manage in January, have submitted/verbally told them multiple times about sink leaks and broken shower pull in bathroom, broken stove knob(all like that at time of move in)nothing has been done about it. 8 months later still no call or appointment. Every time I call the office to speak with someone it's very unprofessional and they ask you why you need to talk to someone about 3 times before actually letting you talk to the property manager.Very large pet deposit/house deposit/paperwork and fees as well for such large amounts of money you would think the service would be better,not so. read more

I had a terrible experience with Terra Residential Services. The property manager assigned to me was unresponsive and failed to communicate with me numerous times. Further, when my tenants moved out, they left behind 2 broken windows. Terra didn't bother to take any action to secure my property for several weeks. I only found out that my property was not secured when another realtor told me. Even after I called and requested that they get somebody over there that same day to board up the broken windows they didn't do it. It took another email the following day before they finally got around to it. Terra was very proactive about turning on the utilities (without tell me) at my property so that I would have to pay for them (remember the broken windows!) but could not have cared less about making sure my property was secure. They never once apologized or even admitted they had messed up. When I was upset about having to pay for utilities which I did not authorize, their comment was "I don't understand why are you acting this way?". Seriously?!? If you value the security of your property, I'd suggest looking elsewhere for help in managing it. read more

This company is shady and dishonest. They took over a property we were already renting and made several promises. They knew they couldn't fulfill these promises and yet did it anyway. Then when I talked to them they continued to lie to me while behind my back filing papers against me. If negative stars were an option they would get a negative 5 stars read more

At this time my experience with Terra has been positive. I do not give 5 stars because I believe there is always room for improvement. For the most part they have been responsive with issues I have had, but I do believe there is room for improvement as I have stated before. read more

My family and I moved into the home rented out by Terra for over a year now. We have had almost constant plumbing problems. I do not know where they find there repair people. They come in to repair the toilet and two days later it won't flush. Then it began backing up into both bathrooms. The plumber return to tell me the main drain that runs to the street is damaged due to tree limbs and is almost completely collapsed. He also told me he had told Terra about the damaged drain before we moved in and they did NOTHING! Terra told us to not flush toilet paper down so... we had to through our used toilet paper in a bag for over 10 days!! until they finally got some other plumbers to fix the front yard drain.We only have one working toilet again now after their plumber just left our home last week now it does not flush at all. Repeatedly comes in to fix microwave it broke the very next day. It does not matter if you put it into writing your lucky if you get a call in two weeks (not exaggerating) My husband wrote to the president of Terra, "Michael Mengden", not one response. We completed our lease and we wanted to go month to month so they charge us another $100.00 a month. We have moved 4 times in 5 years and we have never been treated with such unprofessionalism. Do Not rent from them. read more

I wish there was not a star. I was transferring for a job out of town. Jamie Dominy was the agent that handled my property. I had an issue with a small spot of mold behind the washer and dryer caused by a water leak in my condo. I asked Jamie specifically if this would be an issue he told me no problem. He told me that they would repair it for free. After no showings for months and my place not being rented out and suffering a large financial loss. I called to find out what the issue was. He told me the mold makes people turn away. He had done nothing to inform me of the issue and caused me months of lost rent. That is absolutely unacceptable management. I got Katy Property Mgmt involved immediately. Victor Short handled business fixed the issue with the water leak with the HOA and had a tenant in the property in a month. I would stay away from this company. It makes me think that Terra was going to sit on my property and put me in a financial bind where I would be forced to sell for a reduced price to their advantage. The free repair has now turned into threats of legal action. What a lie. read more