Dr. Liu has been our only pediatrician. He and the staff are friendly and helpful. Have never had a bad experience in the 10 months we've been patients. I appreciate that Dr. Liu is patient and lets me ask all my questions and explains in a manner that ensures I understand and feel comfortable. I never feel rushed which is greatly appreciated. Appointments are easy to get, although sometimes there's a bit of a wait. I would recommend this practice. read more

Dr liu is amazing! Our family just moved to chino area and we're so thankful we found him through yelp. Dr Liu is very kind, knowledgeable, and communicates well. As first time parents, we panicked on some things with our baby but he always explained things very well. We're very thankful to find a great pediatrician! read more

Dr. Liu is an excellent doctor! He is kind, compassionate, patient, thorough, professional, and he genuinely cares for his patients. I never feel rushed when I take any of my children in. My baby boy has been dealing with some chronic health issues for several months now and Dr Liu has been on top of his care, always going above and beyond. He answers any and all questions I have and his after-hours number is so helpful when I have concerns after-hours! I've recommended him to several friends. read more

Very happy with Dr. Liu! It was our first visit for my 3 week old today in regards to concerns we had from last night. I called first thing in the morning and I was able to get a same day appointment. When I called the office, it was a staff member who automatically picked up and I didn't have to go through any extensions to speak to a staff person. Dr. Liu himself was attentive and very kind. He also provided us with an after hours number to get a hold of him in case of an emergency and said that the number reaches him or the other pediatrician directly and not to hesitate to use it when needed. That level of care was a HUGE plus for me as the previous Dr I first took her too doesn't provide that type of accessibility. Being able to reach a Dr after hours makes a big difference for me as a first time mom. I'm very grateful that he provides families with that level of support/option. read more

Dr Liu is one of the best pediatricians I've dealt with. He is so thorough in his examination and very informative. Of course having a young baby every little thing can worry you, but he answered all my questions and was so reassuring it calmed my nerves. He even made sure to check up on my daughter after our trip to the ER to make sure everything was okay. If that's not 5++++ service I don't know what is. Not only was he so helpful his nurse was amazing. Unfortunately, im not sure of the spelling and don't want to mess It up. She was so sweet and reassuring. Regarding the front desk staff, I'm sure depending on the seasons you would call as some seasons can be busier, I've never had an issue with them. I was put on a brief hold but was able to schedule an appt the next day. They were always nice and respectful. read more

This review is long overdue! My boys have been seeing Dr. Liu since they were newborns, and they are now 4 and 5. Dr. Liu is great with kids and very patient. He is great at explaining things and has a very pleasant voice, it is very soothing and calming. The one thing I love most about this office is that I can usually get a same day or next day appt for my boys when they are sick. I have also called their after hours phone number and either Dr. Liu or Dr. Tsai always picked up right away. Also, someone from the office always picks up the phone when I call. Some doctor offices are impossible to get a hold of. But the front desk could improve on their etiquette. The front office in any medical practice is the first thing that a patient sees when walking through the door. As the first thing that a patient sees, it's crucially important that the interaction and perspective that a patient sees sets the tone for what they can expect from the practice. Not only that, but those patients must feel a warmth and a positive presence at each interaction. That positive presence will set the tone for what that patient comes to expect and why that patient wants to be in your practice. With that being said, I've never had a bad experience with the front desk staff and they weren't ever rude, but they can definitely work on greeting patients with a smile and friendly attitude, acknowledging them when they sign in on the clipboard, and make them feel welcome. A little kindness and smile goes a long way! read more

My kids have seen Dr Liu for six years since we moved here. He is the most patient and caring pediatrician I've ever met. Unlike other front office, the ladies in his office are always nice and supportive. read more

My three kids have been seeing Dr. Liu for about 8 years. He's very accessible by phone and thorough at appointments. Sometimes the wait is long but it's because he doesn't rush appointments. Great pediatrician! read more

Excellent during covid-19. They called me a day before our appointment for our baby's physical. If they didn't call me , we would've missed the appointment. Sounds like Dr.Liu listened , our wait time hasn't been as long and we have been happy with Dr. Liu's services. read more

We like Dr Liu, but one of the front desk staff is so rude , hung up on me three times . And my son was so sick, otherwise A mom wouldn't have to patiently deal with this kinda terrible person. Left us no choice to choose other Dr. We'll never come back . Poor Dr liu lost bunch of business just due to hiring uneducated staff. read more

We were referred by a friend. She told me how nice and patient Dr. Liu is. Apparently he needs a new (and smarter) receptionist. This lady is very rude. We are not willing to talk to her anymore and will not come back. read more

Dr. Liu is just amazing with kids. very patient and always answers all kind of questions. He's just one of the very few good doctors out there. The staffs are very friendly. They don't make you wait too long. our visits are always pleasant except my kid is very scared of shots. read more

Best doctor I ever had, will not change insurance ever. Dr Liu is super detailed oriented and willing to help any ways he can

Dr. Liu is my son's pediatrician. We've seen him 2 times already and he's pretty nice and good with kids. We are first time parents to a 2 month old and he takes time to answer our questions and doesn't rush through appointments. That being said however, he has tons of patients and the wait time is always really long lol. Oh well, it comes with the territory of being a good pediatrician I guess :) They just moved to a new office and everything is clean and nice and the staff is very friendly. If you live in the Chino Hills area I recommend him as a pediatrician, just get ready for the long wait! read more

Dr Liu is the best. He's so patient with the kids and the questions that we have for our son. Been seeing Dr Liu for almost 3 years. So glad and feel blessed to have the doctor like him. read more

Dr. Liu is amazing as well as the receptionist and nurses. Dr.Liu is the first doctor for kids that I trust and think is really great. When my few days old daughter was jaundiced, he was so helpful and explained everything so well. When my son was a newborn and was jaundiced at Kaiser, it was a horrible experience, but Dr.Liu is just so great. She's now five months and she and my 5 year old son go to him. He's so great with my son. I think what I love most is how kind and how well he explains everything. read more

Dr. Liu is an awesome , caring and cool pediatrician. He is very good with kids of all ages. He takes time to hear a parents concern and answer all questions, I would recommend him to all my family and friends. read more

Sad to have to write this review but seems it's the only way to reach out to the dr's there so they know how their front desk is operating. My kids are currently sick with heavy cough. I wanted to get them seen today but I have been calling and calling. 1st call, receptionist says there's 2 calls ahead of me and places me on hold. The call forwards to an automated message after 8 mins of waiting. It says to leave a message but the mailbox is full. 2nd call, I explain to the girl that I was already holding and my call got forwarded, she continued to tell me that 3 calls are ahead of me and placed me on hold anyway. Same deal. I call a 3rd time, told her the same thing, she placed me on hold anyway. No worries, my kids will just die. Thanks for nothing. Will look for another med group. Dr. Liu is great but not worth the lousy system and staff. Please do your research before selecting a dr for your children. read more

Dr Liu is a very good doctor but the staff or the clinic is just unbearable. It is almost impossible to get an appointment if you child is sick and the staff on the phone will tell you unless the fever has been going on for four days, you don't get to see doctor. Another time my wife called and they said no appointment and referred us to urgent care in Rancho Cucamonga. If this doctor is only good for routine visits with appointments a month ahead, then you better pray that your child don't get sick if you want to use this pediatrician. I hate to lose Dr Liu but it's just ridiculous. It's like trying to schedule surgery with months of waiting list. Thanks to their referral of Little Stars Pediatric, I may switch my kids from here. read more

I absolutely love Dr Liu's office. Everyone is very friendly and easy going. Dr Liu is really nice and I appreciate that they have a 24 hr line where you can contact the doctor if you have any concerns. My experience has been really great and I would recommend it. read more

We have Dr. Liu as my little ones PCP. Dr. Liu and the staff have been very organized and helpful in seeing my child as my little one has been going through seizure treatment through UCLA. Dr. Liu has kept in constant communication with my child's Neuro docs and is always up to date on everything my child needs. We are very thankful to have this physician and staff for our children. Be punctual with your appointments and the service you get is fantastic. read more

Our son has been going to Dr. Liu since he has been a baby . Dr. Liu is patient and thorough with our son . Dr . Liu' demeanor and approach to rendering medical care puts my son at ease . read more

There are two doctors at this office. My review is for Dr Liu. He is AMAZING. He LISTENS to you, he lets you speak and doesn't interrupt or rush you. Perhaps that's why some people don't give this doctor a 5 star because sometimes the wait time could be long but that's because he's with another patient taking his time explaining everything to the child's parent. The best time to make an appt is in the morning. If you make an appt in the afternoon, you could possibly wait more than 40 mins past your appt to be seen. Also, no other doctor I've heard of give you his work cell phone number to call in case you have an EMERGENCY question. Yep, him and the other doctor will answer any EMERGENCY questions after working hours. He has saved me a couple of trips to the emergency room but most of all he has saved me so much money because those hospital bills are INSANE. I love Dr. Liu. He's amazing read more

My 6month old daughter had a fever last night. Her temperature reached to 102.7 around 1am. As a new mom I was very nervous!feeling helpless and idk wt to do to make her feel better ... I remembered dr.liu has given me a # to call when emergency. So I did~I thought it's gonna be an answering service person who's gonna take a msg first,but the person who answered was dr.liu ! He patiently answered all my questions & gave me directions of how to take the medication. I field very bad I had to call him so late @ night...but he was very nice to come me down and told me it's okay~that I don't have to feel bad about it. I am vey thankful my daughter has a great dr ! read more

Dr Liu is outstanding with my son. He has been my son's doctor for 3 years now. He and his wonderful staff are friendly and efficient. The downfall is trying to get an appointment. It can be a bit is a wait if you need one last minuet. Other that that I love their office it is clean and kid friendly with movies running for the littles read more

Terrence E Liu, MD - Pediatricians Near Me - Chino Hills, California

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Just took our newborn son here. Dr. Liu was very sweet, patient and explained everything so well to my husband and I. So happy we found such a great and kind doctor. His staff was also very helpful and sweet. And the waiting room and rooms were very CLEAN!!!! We had a very nice experience here! read more

My daughter has been with Dr. Liu since birth. She's now 12 years old. Love him. Super accommodating office, always able to get my kids in if they're sick. I have family that drives from Bakersfield to bring their kids here because we trust him that much. Highly recommended!!! FYI the office has moved to a new location 15944 Los Serranos Country Club Drive, Chino Hills, CA. Love the new location read more

So happy I found this doctor. He is so thorough and so caring. He really goes above and beyond for his patients.

I took both my children to Dr. Liu while living in Chino and we were always very happy with him as a doctor as well as the staff at the office. We never had a problem getting in for sick visits, and although the wait can at times be long, the care received was always top notch. Anyone looking for a pediatrician I always recommend Dr. Liu. read more

I love Dr Liu! He is very detailed and thorough and I never feel like I'm being rushed through the appt. Office staff is very friendly and the clinic itself is clean. When you call the exchange for an emergency, it goes straight to the doctor not an answering service. If you need a follow up within the next week, they waive the second visit! The best pediatric office I have been to and I am VERY picky when it comes to my kids. I have been through a few and am happy to finally find one that I'm going to stick with. read more

Dr. Liu is WONDERFUL! He gives a thorough answer to every question we have. He respects our decision to have a different vaccine schedule. He and his colleague are on call during non-business hours which has been very helpful for us. He is very kind, caring, and humble pediatrician. I highly recommend him. The reason why I give 4 stars and not 5 is because of the wait. I've always had an appointment and yet I've never been seen on time. I usually get called in 30-45 mins AFTER my scheduled appointment. After the nurse checks vitals, it's about another 15-20 mins until Dr. Liu walks in. I really wish doctors' offices would stop scheduling so many people at once AND that people would arrive on time. read more

Dr. Liu is excellent with kids and is really down-to-earth. A really nice guy who cares about your kids' well-being! He is really accessible even in the after hours. read more

Dr Liu is seriously the best pediatrician. My daughter had to stop seeing him because of change in insurance. And because of that we went to another pediatrician and encountered horrible experience each time. I knew I had to find ways to get my insurance back for my daughter to continue to see dr Liu, and we did! His wait time is long and that's because he takes his time with all his patients. Never rushing you, always answering your questions. His location is a bit far from our home but it's worth the drive. read more

I recently switched my son to Dr. Liu and I have absolutely no complaints. He was very thorough and patient knowing that I am a first time mother. Thank you for taking your time with my son! read more

I have been taking my son to this office to see Dr. Liu since he was a couple months old. I have never had a bad experience. I am currently bringing my newborn daughter here now also. I have seen doctor Chi before when Dr Liu wasn't available. They are both amazing! The office staff and front desk women are very personable and helpful. I completely trust them with my children. My daughter had her first sets of shots recently and the medical assistant noticed her legs were very skinny still so she switched to smaller needles. Little things like this that shows they care and are knowledgeable regardless of how busy they may be! I absolutely recommend this office! I love them and I love Dr. Liu! Can't stress enough how much I appreciate you them. read more

Unfortunately he is not accepting new patients! Bummer!!!! I will continue my search for a pediatrician.

Dr. Liu is amazing with our now ten month old daughter. He's knowledgeable, experienced, and really takes his time to answer all of our questions and concerns. I've recommended him to others who have now transferred their kids over to this clinic. The staff here are all friendly and professional as well. I'm grateful to have found this place for my daughter. read more

Dr Liu has been my daughters pediatrician since she was 1. She is now 6 going on 7 and I absolutely love him. He is so thorough and asks questions to get the best solution. I've left happy every time knowing my daughter has been taken care of and all my concerns have been addressed. Definitely the best place to bring your children. You know they'll be in good hands. read more

Dr. Liu has been taking of my daughter for 11 years now. My daughter was born with a heart condition and at that time he was the only doctor that would take her as a patient. Dr. Liu and his staff have been great to our family over the years. He is a great doctor with a caring heart. We live 40 mins away now from his office but I don't care where we live we will never change doctors. Thanks Dr. Liu your the best. read more

Recently switched insurance and was most apprehensive about finding a new pediatrician for my sons. SO HAPPY I found Dr. Liu!!!!! Took my boy in for the first time today, didn't know what to expect but was very pleasantly surprised by Dr. Liu's professional yet down to earth demeanor and approach. I love that he wasn't wearing a stuffy lab coat, which made him feel more "real" and less intimidating, as doctors can sometimes come off. He had a great, friendly repore with my 8 year old and when we left my son asked, "is that my new doctor? I really like him!" Of course this was music to my ears as a mom! My kid has never been excited about seeing a doctor before! Front desk staff was also very sweet and welcoming, I arrived to our 9:30am appointment early, knowing we would need to fill our paper work, and was able to be seen much sooner (8:55am) as earlier appointments hadn't shown up yet. Nice! Nothing like getting in and out , ahead of schedule! Dr. Liu was very attentive and helpful, he took his time and I didn't feel like he was rushing to get to the next patient, which was a great feeling. Having been a member of Kaiser Permanente for so many years, I had just gotten used to feeling a like a number on the doctors clipboard, not an actual person. Dr. Liu taking his time with us was a breath of fresh air and was much appreciated. I also had trouble with my flexible spending medical cards, had 3 cards decline before one actually went through and the front desk team member was SO sweet and didn't make me feel bad, saying it happens sometimes. I appreciated that! Thank you so much Dr. Liu and team, you made us feel right at home today and I am so happy we found you! read more