I have had transmission work done there before and the folks did a great job at a reasonable price…read morebut, in the past 2 weeks going on 3 I have left 2 voice mails and a text message with no replies. I just wanted to know if you folks do a transmission service on a 2018 Toyota Rav4 and approximate cost? Maybe their out of town hunting or something, I guess I'll just wait for a phone call or a text.

I called for an appointment during business hours and got an answer machine so left a message…read more Answering machine said to message a text only number so I did that also. Called a couple more times for 2 days and never heard back from anyone. I could only imagine if they were working on my car and I needed to get ahold of them. Another shop answered right away and scheduled me immediately.

My car broke down, I live 3 hours away in Portland. I had my CRV towed to Bear - I was desperate,…read morestuck, and know nothing about cars. Bear could have EASILY upsold me on many other issues. They only repaired what was needed, and were fair, honest, good communicating and reasonable. for sure.

We took our truck in to Bear Automotive in Prineville, Or in August of 2022 because of a front main…read moreseal leak. They repaired the truck and our extended warranty covered all but $100 ( the deductible). In March 2023 we arrived in Yuma, Arizona with the same front main seal leak. We took our truck into a local certified shop to have it repaired and advised them of the previous repair, providing them with the original repair order, Which states Bear Automotive has a 100% customer satisfaction guarantee and a three year parts and labor warranty. WELL NOT SO FAST, seems like Bear Automotive uses a nationwide parts companies warranty program. Bear Automotive does not/ will not pay to repair a problem, but wants the local shop to deal with the national parts companies insurance. The shop in Yuma, Arizona, they are a quality shop, will do the repair and make it right with us, however, Bear Automotive refuses to pay for repairs that they originally did and finds no problem with leaving the Yuma, Arizona shop or us hanging with the bill. What a truly terrible way to treat a customer. A "high quality shop" would have called the local shop, had them do the repair, provided a credit card, paid for the repair and then settled up with the insurance company. Sorry, but would not recommend anyone use this business.

Scheduled a brake inspection expecting to be being told I would need a brake job. To my surprise I…read morewas told brakes were OK and told how much lining remained. I have since had oil and filter changed and am very pleased with price and professional quality of service received. I will use them for my service needs.

my mini needed help and these guys fixed up as new i think they need more then 5 stars…read more thank you guys again

Do not recommend. Horrible service and work. They gave a quote and did not charge the same when…read morethe vehicle was picked up. They said the job would take a few days, it took them 4 weeks. They were supposed to set the tuner on the motor and it does not run correctly and has to be given to a different shop to fix it. Dusty, the owner will yell at you and scream when you question the amount they charge

From the owner: Family owned and operatedread more

Man you can't find better people anywhere. Good, honest, no beat around the bush people that…read moreactually care. They have helped me with 2 of my vehicles now. I recommend this shop 100%! Down to earth people that wants to make sure our wheels keep spinning. Prineville don't have much to offer to be honest but it does have some of the best mechanics around. Thanks guys!