Highly recommend Tim (salesman)! He was very patient and very attentive. Thank you, Tim!read more

UPDATE: I took three weeks to update this experience, since that is how long it took them to get…read moreback to us. The team (Tim-Salesman & Jason-GM) did reach out to us and apologize; however, Dan Raba, Sales Manager) Who Jason said would get back to me never really did. He played text games like a 12-year-old schoolgirl. Even when I called and left him a message, he never actually called me back. Not what I would expect out of an adult Sales Manager. Dan should be lucky he does not work for me, as he would be gone for his lack of maturity and ability to follow up with customers. Anyways, the Honda of Libertyville Team did pull through in the end by not being able to locate the floormats and purchased a really nice high-end matching Ford Bronco floormat. Better than expected. In all fairness, they initially tried to play the game of we will get you the carpet mats, or if you remove the review, you can get the high-end mats. I explained to them that I'm kind of about principle, in case you haven't noticed. Strong-arming does not work for me. That's not going to happen, in case you can't tell. I said, put yourself in my shoes during this experience, how would you feel? They said point well taken. So in the end, Team Honda of Libertyville pulled through, but they just got off to a really, and I mean really, slow start. In all fairness, without this post, I'm not certain how things would have ended. But they ended well. The End - Semi-Upset Customer ********************************************************************************************************************** I had a terrible experience with Honda of Libertyville and want to warn anyone considering buying a vehicle there. On March 28, 2026, I purchased a used 2024 Ford Bronco from them. When I first saw the car, it had carpeted floor mats and sunroof covers in the trunk. During the financing process, the dealership took the car to "detail" it. When I got home later that day, the floor mats were gone. My son reached out to our salesman, **Timothy Koszczuk**, about the missing mats, and his response was dismissive -- suggesting we "check the we-owe." There was no "we-owe"; the mats were in the vehicle when we bought it, and the dealership misplaced them. I then spoke to the sales manager, **Zeeshan**, who said he'd look into it but never followed up. After that, I emailed the new general manager, **Jason Bulthuis**, on April 1st, 2026. He didn't reply until I called him on April 3rd, 2026. To his credit, he apologized and agreed the situation wasn't handled properly. Jason said he'd have his used-car sales manager, **Daniel Raba**, take care of it, and even offered to buy a replacement set near my home rather than making me drive back. That sounded great -- until they both stopped responding entirely. GHOSTED AGAIN It's now been well over two weeks, and I've received zero communication despite further calls and emails. Every person I dealt with there has failed to follow up or take responsibility (over a lousy set of $150-$200 car mats on a $45,000 car). Once they make the sale, it seems customer service stops completely. I'll never buy from this group again. Do yourself a favor -- take your business somewhere that values integrity and follow-through. Honda of Libertyville has shown me they do not. I hope the owner of Honda of Libertyville (Murgado Automotive Group, led by CEO Mario Murgado) sees this and knows who he has working for him. Absolutely pathetic !!! Tarnishing his trusted name over a few hundred bucks. Just wait until I pay to have a Blow Up Rat placed outside on the sidewalk protesting on a Saturday, how crappy the service is. I wonder how many deals will turn away. Well over $200 worth, I'm sure. The End - One Angry Customer

I took my Acura in to get an oil change and tire rotation…read more Additionally, I was guided to get the rear differential attended to. So, I had all three taken care of, within the time allotted to do the service. Everyone I talked to was very professional and friendly. Scheduling was easy and their availability to take me was flexible. Overall, I was happy to get those services done. I'll be back again. They also had a list of recommendations to take care of in the future. It's a nice facility.

In the past six months, my family has spent $250,000 on vehicles there this place is a joke. They…read moreonly offered my husband water in a cup. No bottled water was ever offered to us. They only gave my husband $1000 discount of Costco membership never offered it to anybody else in our family. It took them six hours to do a cash deal. Then they told my husband he need to go in a loaner to get the rest of the work done, and it would be done on site which it wasn't complete lie and it would be done by the end of today. We were literally halfway there when they called and said it's not done. Now we are going on vacation and they'll have to sit in that car for 10 days. Well they're a loaner is in our garage. What a joke I will never buy a vehicle from these people again

Best car buying experience so far! Have purchased many vehicles and its usually stressful but thank…read moreyou to Liberty they made it easy! Try for yourself

I had a very misleading and frustrating experience with Liberty Auto Plaza…read more Before making a 90-minute drive, I spoke multiple times with someone identifying himself as "Jack" from the finance department. He called and texted repeatedly and positioned himself as the person who had personally secured my approval. He told me I was already approved up to $35,000 (including tax, title, and fees) and that I was simply coming in to pick out a vehicle and sign paperwork. He even had me send over my driver's license and pay statements ahead of time "to attach to my file" so everything would be ready when I arrived. I made it very clear that I did not want to travel that far unless this was legitimate, and I was reassured multiple times that the bank had already approved me. As soon as I texted "Jack" to let him know I was on my way, he stopped responding completely. When I arrived, I was told to ask for "Jack." There was no Jack. Instead, I was handed off to a salesperson named Quinton, who asked me to provide all of the same documents again. While sitting with him, I began receiving multiple alerts that lenders were pulling my credit -- confirming that my credit had NOT been run prior to my visit, despite being told I was already approved. During this process, Quinton had an earpiece in and was having unrelated conversations about personal matters (like arranging to have his house power washed) while asking me questions. I had to repeat myself multiple times just to be heard, which made the entire experience feel even more unprofessional. Shortly after, I was told that the "approval" had been reversed and there was nothing they could do. This was clearly not a real approval -- it was simply a tactic to get me into the dealership. To make matters worse, I had already clearly explained: I do NOT have a co-signer I can NOT get a co-signer I only have $1,000 to put down After a 3-hour round trip, nearly $100 in gas, and lost time from work where I would have otherwise made money, I left with nothing and feeling completely defeated. What makes this even more frustrating is that there were vehicles on the lot priced around $12,000 -- and even with those options, they were still unable to structure a deal based on the terms I had already disclosed ahead of time. That tells me this was never a legitimate approval to begin with. This experience was misleading, unprofessional, and a complete waste of time. For customers who are already navigating financial challenges, tactics like this are not just frustrating -- they have real financial and emotional consequences. I strongly recommend getting everything in writing and verifying any "approval" independently before visiting this dealership.

I purchased a 2026 Nissan Sentra yesterday. Q was amazing from the start of the process to the end…read more He was very professional and thorough!

Mr. Curtis Sherman, was giving me a quote fir the sake of my car. He stated he had to look in the…read morecar after another man obtained the mileage and other pertinent information. When I departed, I was halfway home when I noticed a piece was missing off my steering wheel, the settings were all changed. I couldn't get the cruise control line as I live in Wisconsin and this is in Illinois. I called Mr. Sherman man was very rude and dismissive. I I returned to the dealership were six of the employees stood and sat around, talking about me laughing at me, thinking this was very funny that my car was damaged. Mr. Sherman denied, of course any knowledge of damaging t my car. There were approximately 6 to 8 men working at this dealership. I was the only woman they all thought. This was very funny. I was 66-year-old woman and this is the courtesy this dealership gives. I don't know how to repair my car. I don't know how to return the settings where I can use my cruise People please stay away from this dealership do not give them any of your business. Especially women it's a chauvinistic misogynistic business.

I had an extremely disappointing experience at Happy Hyundai of Libertyville with sales associate…read moreNikita Kolinski and Finance Manager Tom Wessel. During the purchase of my 2026 Hyundai Palisade, the financial terms were handled deceptively. We had agreed on a trade-in value of $34,000, yet the paperwork reflected only $31,000. Additionally, while the total agreed-upon sales price was $60,000, the final documents were inflated to $68,000. Throughout the signing process, the finance manager consistently talked over me to prevent me from reviewing the actual figures. The post-purchase experience has been equally unprofessional. They did not provide the second key to the vehicle, claiming it would be available in a few days. Furthermore, 27 days have passed, and my trade-in vehicle has still not been paid off. I have visited the dealership five times to resolve these issues. During my most recent visit, when I requested the key and an explanation regarding the payoff delay, Tom Wessel was incredibly rude and threatened to call security. I eventually had to contact the police to file a formal complaint. I strongly advise others to avoid this dealership. They rely on deceptive practices and provide poor customer service. I am currently pursuing legal action to address these discrepancies.

I think it's time to have the Illinois attorney general get involved in what…read more I think is deceptive practices. This dealership has told me on a car that has 18,000 mile that I need over $700 in service. When I purchased the car the stated it was mandatory to have hydrogen filled tires and a tracking device at a cost of little over $1900. I refused once again I think this dealership needs to be investigated.

Excellent service as always! Jamie from Service provides exemplary customer service . He provided a…read moreloaner vehicle because my service appointment was over several hours. Michelle is extremely knowledgeable and very patient during the car purchase process and goes above and beyond to ensure customer satisfaction. We have had the same service over the lease life of our Lincoln we are purchasing the car today. Please give a shout out to William Elliott who has always provided Amazing Auto Delivery service. Thank You Libertyville Lincoln The Fagans Lake Zurich Il

Only because I couldn't give them a 0 star. The staff is very rude especially the service…read moredepartment and assistant GM. Told me that tires I bought on their recommendation and then went bald after 24,000 miles were not their issue. Said I would have to take it up with manufacturer! In addition, told me that my driving caused the issue. Buyer beware at this dealership, they don't care about their customers!! I will never purchase another car from them.

Good Dealer... they are found a car for me for super price! Now is already 6months since I bought…read moremy Toyota, still no problem! Thank you) Chto y vas za hyinya s review tvoritsya?))

I didn't have any credit and no other dealer could sell me a car. This guys were able to get me…read morefinancing and and an a very nice car that I didn't even expected I aver could have. Very positive people, will recommend them to everybody! Thank you guys