My mom been coming here instead of our family friends dealership,the last few years. The quality…read moreservice at the other place is gone downhill overtime and the loyalty has as well. My mom met Michelle in Quick Lane and she's been a godsend to our family. If you know anything about my mother, you know, she'll either be late to her own funeral or to busy to attend, she'll have to cancel and reschedule. It's a good thing mom doesn't gamble money cuz that girl time gambles like an addict, and loses every time!!! I'm still in therapy being the last one picked up from school after practice. All joking aside though with mom's unpredictable schedule and last minute changes, Victor Ford but especially Michelle in quick lane has been extremely accommodating and on point with my mom's three work vehicles. She gets us in and out like ninjas with no BS and outstanding customer service!

It's going to be a heck no from me. I called about a car and was told that it was "being detailed"…read moreand that I couldn't see it until later. They took my information and promised to call as soon as it was available. I rented a car and prepared to go (probably to buy the car.) I wanted to make sure I was first. I called to check on the car and was told it was sold "20 minutes ago." Okay, fine, whatever... Later, they called me back "I have an inquiry from this number but it's not attached to any car! What can I help you find?" Oh...pulllleeeeesssse..... nobody believes you. I mentioned the earlier events. "Oh, there was a deposit on that one." 0/10

Took my car here based on recommendations from my car buddies…read more I wanted an oil change and it was easy to make an appointment. You call for a day and then drop the car the night before or show up in the morning and check in. They verified the oil change and asked if I needed additional service. I asked them to take a look and let me know as I didn't think it did. The staff is really friendly and welcoming. The service was very affordable and the quality and care they put into their work is tremendous. When they called to inform me my car was ready, they validated that no other work needed to be done. But if I wanted to 30K service I could. I decided to pass and doing it next month. They didn't push the services and to call them for an appointment when ready. Lastly, the waiting room has very comfortable theater style seating and a small cafe bar. I'm going to bring all my cars here for future services. Thanks!

Have been going here for years and dropped off our son's new car to be looked over. Needed an oil…read morechange and some other work done. Picked up the car and did not get to far without it smoking. The oil cap was not put on leaving the oil to go all over the engine, exhaust pipes and drained on our driveway. We have been loyal customers here for many years, which makes this experience especially disappointing. We brought in our son's new car for a routine inspection, including an oil change and additional work. Shortly after picking up the vehicle, it began smoking. When my husband later opened the hood, oil splashed into his eye, which was extremely concerning and unsafe. He discovered the oil cap had not been replaced, causing oil to spray throughout the engine, onto the exhaust, and all over our driveway. When we contacted the shop, we were told that if the car was returned before noon, it would be inspected and we would receive a call. We never received that call. Because of this error, we were without a vehicle for two days and had to rearrange work and school schedules, including taking time off work. Ultimately, the only action taken was cleaning the oil spill and refilling the oil. There was no follow-up communication, no apology, and no offer of reimbursement or compensation for the inconvenience and disruption caused. Given our long history with this business, we are very surprised and disappointed by the lack of responsibility, communication, and customer care shown in handling this situation. This was once our go-to place, and this experience has significantly changed our confidence in their service.

What a great experience and what a great guy! Adrian really cares what his customers think and he…read morecares about doing good business.He gives you the truth and keeps his promises. It is unheard of in this business about this kind of small, at home feeling type of company. He cares about his reputation and doing right for his customers. I am a passionate person and came off fairly abrasive because I expected to be ripped off or to haggle. But there really was no need. He was kind, calm, cool and just had a sense of authenticity about him. He was very calm and respectful. He answered all of my questions and I didn't really have to negotiate or bargain with him. He was able to really sell me a great car for an amazing price without the extra stress that you can expect at all the other car dealerships. This is where you go to buy a car, don't waste your time with other places because what ends up happening is other places will waste your time, waste your money and sell you sometimes not the best car. He's pretty close, he's in a good area and he's just a good guy Thank you for all of your help Adrian. I have attached a picture of my beautiful car.

My experience on ADMIRAL MOTOR is good. Adrian is a nice guy the costumer service is good. More…read morethan five years ago I bought for the first time it was a Honda Pilot 05 at this time my car is running great I don't have any problem with anything. Almost one year ago I was needing buy another car and my first choice was ADMIRAL MOTOR for his very good service this time I bought an Acura MDX 09 I don't have any problem this this car 100% recommended obviously if I need buy another car I will go there

This place goes above and beyond any and all expectations. I am probably the most dubious person…read morewhen it comes to mechanics and anything car-related. in the past month, I've needed to bring in two of our family cars to have them service. Timely responses, easy to work with people, honest and good mechanics. I've had the best experience with figuring out a problem was one of the cars, getting a quick turnaround on the other car. The only place and only professionals I would recommend! They get the job done right the first time! they made it possible for me to just spend time with my family while they take care of my cars, making them safe to drive. Don't wait, get your car in today. They give your car the care it needs.

Initially posted 3 star because an issue I thought should have been addressed on prior visit. Was…read morecontacted by Mike to make it right. He addressed my concern to my satisfaction and I can revise my rating to 5 star.

Service was great Ray in service was phenomenal as always!! Thanks for the rental!! my car was…read moreready at the promised time and they even gave it a nice car wash. I also love the lobby lots of snack, snacks, coffee, and beverages

This was awful service start to finish. I pulled into the Service area for my appointment and sat…read morein my car. There was nobody at the desk. Nobody came to greet me so after five minutes I got out of my car and I walked around and I still couldn't find a single person to help me. Finally a nice lady walked by and said she does not work in service but she'd be happy to send someone over. I waited five more minutes and finally some grumpy guy walked over and didn't even say hi to me. All he said was are you here to drop your car off or pick up? I got the feeling like I was there wasting his time. He asked me a few questions -looked at my information. I brought out a coupon which he told me he doesn't need that he'll give me a better deal. And then I left. 2 hours went by and I didn't hear from anybody. No text no call -nothing I finally returned to the service area and still nobody was in there and I saw someone driving my car parking it and I asked him if my car was done and he said yes so I went to the cashier who was also very grumpy and said hey nobody called me about my car. I got No video, no text, no phone call and I asked is my car ready She finally found my information and she was able to process my payment and there was no coupon applied so I overpaid for rotten service. I still have yet to see a video of the work done. I will never go back to this location. FYI, Mullers you need to take a lesson from the Morton Grove store. They are way ahead of you on customer service.

My experience with BMW of Barrington was disappointing from beginning to end…read more I brought my 2019 BMW X5 in for repairs related to BMW's shark fin water intrusion issue after receiving notification that my vehicle qualified for the class action repair. Unfortunately, my experience with my service advisor, Jorge, started off poorly. When I raised concerns about the water intrusion issue and the ongoing litigation, I was told I was "speculating." That response made me feel as though my concerns were being dismissed instead of taken seriously. A short time later, I received official confirmation that my vehicle did, in fact, qualify for the repair. After the repair was completed, my vehicle continued experiencing problems, and I was later told my A/C compressor had failed. While the dealership maintains the compressor issue was unrelated, the timing naturally raised questions for me. More than anything, I was disappointed by the lack of communication and empathy throughout the process. I do want to recognize Anthony, the service manager. He was professional, listened to my concerns, and worked to reduce the cost of my repair. I appreciate his efforts and believe he genuinely tried to help within the limits of what he could authorize. My biggest disappointment, however, was the overall customer experience. Purchasing a BMW comes with the expectation of premium customer service, and I simply did not receive that. Between the dealership and BMW Customer Relations, I spent countless hours making phone calls, sending emails, and advocating for myself, only to leave feeling unheard and frustrated. I hope BMW of Barrington uses this feedback to improve communication, treat customers with greater respect, and remember that exceptional customer service is just as important as building exceptional vehicles.

Be cautious buying a Certified Pre-Owned BMW from this dealership. My "Certified" BMW had a…read morepreviously repaired windshield crack and other issues that should not have passed BMW's CPO inspection. None of this was disclosed, and the dealership ignored all follow-up requests, including multiple requests for the CPO inspection report. Ultimately, I replaced the windshield myself due to the lack of response. Most dealerships treat potential buyers well, but what truly sets a dealership apart is how they treat a customer after the purchase. Customer service is non existent after you sign the paperwork. Keep that in mind if you are considering buying a new or CPO vehicle here. There was a clear lack of integrity in how this was handled. Show me where in BMW's official guidelines a repaired windshield is acceptable for a Certified Pre-Owned vehicle, I will gladly update this review.

Years ago, I went to the dealership and I said I would never go back…read more Several months back, we were thinking about buying a Lexus so we went to the dealership to look at one. Let me tell you things have changed! We were warmly greeted when we came in. We were treated very well by the salesman, Mike. He made us a very good offer on a new 2025 Lexus 350 ES and basically gave us a two for one price for interior and interior and exterior protection. The finance manager gave us a nice discount on the extended warranty as well. Maintenance is free for the first year too. The facility is spacious, bright and airy and offers compliant snacks and beverages while you are waiting. I've been there a few times since purchasing for the first maintenance visit and compliant car washed and have been treated very well. I recommend this dealership.

Great service by Helen. Came in for a loaner and encountered a mishap. She was patient, kind, and…read morethoughtful.

Leo is great to work with. Very responsive and stays on top of everything…read more While dealing with a nasty insurance issue, I needed my car fixed asap. Not only did he do it for a great price, but very quickly. Parts were sourced, assembled and painted in 2 months time. The headache of just being in this situation was weighing on me daily, Leo & his shop took care of me, have had no issues with my car since and it drives like nothing happened. Anyone that knows what happened, knows where I went to get it done. Wouldn't hesitate to bring my car back here or point someone in this direction.

We are so incredibly grateful for Leo's talent! We had been searching for a vehicle we could afford…read morefor our family. Our last one was a 2012. We typically keep our cars for a long time. My husband came across this expedition which seemed too good to be true. It wasn't, though! Leo finds brokens cars and gives them a second chance! We were able to take it for a ride. Leo made us feel right at home! You can tell he really does love his job and loves to be able to help ordinary families have something extraordinary! We love our new car, "Silvy", and we look forward to taking her on all of our future adventures! Thank you, Leo!!