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    Karl Knauz BMW

    3.3 (147 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Karl Knauz BMW

    Auto brake repair

    Auto general diagnosis

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    Jillian M.

    My husband wanted to get me a gift for Mother's Day and surprised me with a trip to Knauz BMW. At first I was apprehensive about spending the day at the dealership but we were in and out with a brand new car in under an hour. I was completely shocked at how easy and seamless the experience was! Pedro was fantastic and had the car he had picked out for me ready and up front and all we had to do was sign the forms. I was shocked! Everyone there loves their job. I can't remember his name, but he sat down in the car with me and showed me all the details and features and it was so informative. We will absolutely be back for all other BMW purchases. Thank you again!

    Brooklyn Gray

    Best car buying experience in my life. No pressure, they actually wanted to sell a car. Talked with several other bmw dealers. These guys were great. Spencer, Merek and Peter the Genius guy and the finance guy. All just fantastic. Ordered X5 on 12-2, it was built and in my garage on December 21. Nice experience

    My response to that request of sending back pack
    Cesar R.

    They mistakenly sent me parts that i never ordered or had anything to do with , they belonged to someone by the same name but in Texas . They emailed me asking for the parts back , which I said was cool but they would have to send somebody for pick up as I'm not willing to go out of my way for a mistake someone else made . Fair enough right ? I guess it didn't sit right with the guys at Knauz bmw they proceeded to start calling me names through email . Then when I call to try and talk to the guy, Murray/morrey not sure the name explain to me that the one place in the building Tony Rivera works in doesn't have a phone lol but that I could talk to thier boss which literally led to voicemail . It would seem they cover for each other when they start to harass customers or in my case an innocent bystander , truly disgusting behavior from a supposed proffesional TONY RIVERA from shipping and handling department. I woke up to these messages , I had no reason to be addressed that way. Someone there is not in a right state of mind , someone who's willing to get their personal phone , get my email out into his phone then message me to say " your own old bitch". I'm 25 lol .I included the photos of the initial message and response , then it just turned to name calling from BMW Knauz employees

    Jordan K.

    Lets be honest, purchasing a car sucks. You pay more than you want, it takes forever to run through the contract, and dealers spend time convincing you that your trade in is worth about a can of coke... I'm giving Knauz BMW a 5 star rating because they are the exact opposite of your typical car buying experience. I worked with Sam Picchietti on my purchase. He didn't push me to buy anything I didn't want. He didn't force me to assess my trade in before I drove the car I was interested in. He didn't BS me on pricing or hide anything in the contract. The experience was both pleasant and professional. I'd also like to give a shout out to Jeremy Znidersic. I spoke with Jeremy about the maintenance required on the 2017 BMW X1 that I was interested in and he answered all my questions. He was very patient and polite. The customer service provided by Knauz BMW mechanics and advisors is next level. So.. what are you waiting for? Trade in your beater and buy a shiny new BMW from Sam P.

    Ambi W.

    I perched a 2016 BMW X6 used @Maserati in Downers Grove on January 22, 2022. Had problems since day one truck been in the shop 4 major times at Bmw Knawz in lake bluff I been fighting with my warranty and goin back and forth with Maserati in Downers Grove to the point they stop answering my phone calls my truck is currently in the shop needing a engine warranty about to be up January 22, 2024. I'm at the point that I just want my vehicle put back together so I can get it towed out of there and buy my own engine. I've been waiting for Cesar to contact me, but he's on vacation. Spoke with David, he said they was extremely busy and he'll get back to me as soon as possible. Been trying to reach out to The owner of Knawz no response. truck been in the shop since Oct 5 warranty people trying to blame it on Bmw Knawz on not providing codes and prices Maserati, trying to say warranty people should cover everything and stop answering my calls I'm just at the point I just want my vehicle back please .....

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    2 months ago

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    2 months ago

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    2 months ago

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    3 months ago

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    1 year ago

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    6 months ago

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    11 months ago

    Honest, efficient, professional! Will definitely return for all my BMW's maintenance. Christian was the man!

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    1 year ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    6 years ago

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    3 years ago

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    4 years ago

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    3 years ago

    Just purchased a car from them and had a wonderful experience! Would recommend them to any new car buyer

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    4 years ago

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    3 years ago

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    7 years ago

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    3 years ago

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    5 years ago

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    7 years ago

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    5 years ago

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    13 years ago

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    7 years ago

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    5 years ago

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    8 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    9 years ago

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    3 years ago

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    7 years ago

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    8 years ago

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    10 years ago

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    7 years ago

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    11 years ago

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    Review Highlights - Karl Knauz BMW

    Judy was very straight forward during the negotiating process so as not to waste our time or hers.

    Mentioned in 14 reviews

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    Work was done in a timely and efficient manner! James is…read morealways very capable and helpful. Thank you.

    I took my BMW to this shop because it was having turbo-related issues. After their diagnosis, I…read morepaid about $850 for the repairs they recommended. As soon as my husband picked up the car and started driving it, smoke began coming out of the vehicle. Not only was the original problem not fixed, but the car came back in worse condition than when I brought it in. I was then told the vehicle actually needed over $5,000 in turbo repairs. Had I been told that from the beginning, I never would have agreed to the $850 repair. As a customer, I expected a proper diagnosis. As a mechanic, you would think the goal would be to correctly diagnose the issue and make the vehicle better--not return it in worse condition. One of the most concerning parts of this experience was learning during a phone call that the vehicle was never test-driven after the repair. I have a recording of that conversation, and Andy was very rude . Like you are going to be rude when you just stole money from me . The communication throughout this process was also frustrating. Whenever I asked questions or requested that we communicate through email so everything would be documented, I was repeatedly told to call instead. I felt my concerns were dismissed, and I was spoken to in a rude and unprofessional manner. The only resolution they offered was to refund the cost of the parts, not the full amount I paid. They also wanted the parts they had installed returned. I repeatedly asked how I was supposed to know that my original parts would actually be put back on my vehicle, but I never received a clear answer. I kept telling them that After trying to resolve the matter directly, I filed a complaint with the Better Business Bureau because I felt I had no other option. Definitely do not recommend.

    Karl Knauz BMW - car_dealers - Updated August 2026

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