After considering purchasing a Tesla, I stopped in here today, at the Shops At M.V. Tesla show room. Right from the start, I appreciated the relaxed, low-keyed atmosphere of the business, but also especially liked the no-pressure approach of the sales people. The first sales person to help me was Steven, who turned out to be a huge help in my decision making process. Steven was truly a pleasure to work with; his knowledge of the Tesla vehicles is impressive, and his customer service approach was exemplary. He was able to patiently deal with my countless questions, and he did so with friendliness, and with a real display of interest and knowledge in the Tesla brand. The whole experience at this business was, for me, great from start to finish. I'll be going back to this dealership very soon, so that I can further explore options and details for a future purchase. Based on my experience today at the store, and especially thanks to Steven's help, I can highly recommend this Tesla dealership. read more

Sasha was amazing. She answered all my questions and was super helpful!! helped answer questions about my battery and vehicle and i left feeling confident with all the information I need. read more

Impressive service from Tanya Taghavi -- transparent, knowledgeable, and completely pressure-free. From our first conversation, Tanya stood out for her professionalism and ability to make the car-buying process clear and comfortable. She listened closely, answered every question, and offered thoughtful guidance without trying to upsell. Tanya sets the bar high for customer service, and I'd recommend her to anyone looking for an honest, top-tier car-buying experience. read more

Tanya is knowledgeable, disciplined, and made the experience of driving my first electric vehicle a breeze.

Staff: Of the many many times I've come in, I've always had a good experience. I'm surprised I have never reviewed them before. This weekend was approached by Alysa who was friendly. She asked my child if they had a toy Tesla to which I replied yes, we had the matchbox ones. She said do you want a real one. Of course we did. Low and behold she returns with the collectible Model 3 and gave it to us. These are the same ones that day 1 reservation holders got way back on 3/2016. What service! Overall: The store is always clean, filled with friendly and non pushy staff, and a treat to visit. I never come to the mall without coming here. Great job to Tesla and Alysa! read more

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I used them for my service! They came to my house and did my tire rotation, battery test and a bunch more. Very professional and knowledgeable technician. read more

I recently worked with Antonio, and I couldn't be happier with the experience. From start to finish, Antonio was professional, knowledgeable, and genuinely committed to making the process smooth and stress-free. He took the time to answer all of my questions, explained every detail clearly, and made sure I felt confident about my decision. Antonio went above and beyond to ensure everything was handled quickly and efficiently, and his friendly approach made the entire experience enjoyable. I highly recommend asking for Antonio, you won't be disappointed! read more

We went to the Shops at Mission Viejo dealership on a Saturday afternoon, and as can be expected, they were quite busy. After looking at the Model Y, we were able to speak with Hilary. She was very patient and detailed when answering our questions. We had just put the order in the morning, and had several question. She was very patient with us. When the car was delivered, I had called the dealership because I could not access my car. I was lucky enough to get a hold of Hilary again. She was very detailed and patient in explaining how to get the card keys activated. I would also like to praise both Maria and Kyle for their detailed help as well. read more

My three-star rating reflects a mix of good and disappointing experiences. Let's start with the bad. The Bad: My wife and I weren't planning to buy when we visited the Tesla showroom in Mission Viejo, but after a test drive, the sales associate showed us a Model Y with a tow hitch priced the same as one without a hitch. The associate said that's a great deal and made us feel lucky one was available, especially at the same price. It seemed like a good deal, so we decided to buy. However, after using the app and reviewing our purchase, we discovered an unexpected additional charge of $1,000 for the tow hitch. This was significant given that $1,000 isn't a small amount for us. When I contacted the dealership, they seemed just as confused about what happened and couldn't provide any explanation. They offered no satisfactory solution--either keep the hitch at the extra cost or cancel the order and wait indefinitely for a cheaper model without a hitch. Neither option felt right, especially since it was repeatedly emphasized to us that prices could change again at any moment. The main issue here is how the prices of the cars are presented. The prices include interior color, exterior color, wheel size, etc. However, the tow hitch apparently isn't included in that price, and there is no indication of that, nor was it stated to us we'd see an additional cost of $1,000. If it were clearly shown or described to us, this wouldn't have become the issue that it did. Kailee, the supervisor, was involved but was ineffective in addressing our concerns. A gesture such as waiving the hitch fee, offering a free charging cable, or even extending our free self-driving trial would have gone a long way. Unfortunately, nothing was done, and what should have been an exciting purchase turned sour. Clearly, customers aren't very important to Tesla, especially after they start the purchase process. The Good: On the brighter side, Carlos, our sales associate, was attentive and patient, especially considering our young child was with us. He seemed genuinely interested in helping but was limited by company policies, which speaks to larger issues at Tesla regarding customer support. I just wish he had pushed his supervisor more to fix the issue. Final Thoughts: An extra $1,000 might seem trivial to some, but it is significant for us. It's disheartening that Tesla didn't seem to value our business enough to rectify their mistake despite many ways to do so. We enjoyed the service from Carlos, but the overall experience was marred by poor post-sale support. As new Tesla owners, we expected better, and unfortunately, this experience has us looking at other electric vehicle manufacturers for our next car. Conclusion: I can't recommend going to this location or purchasing a Tesla. Sadly, this is coming from a brand-new Tesla owner. read more

The agent was extremely arrogant even though there was no other customers there 7:30am he waited 10 min then asked "Are you ready?" I said I've been waiting 10 min here for you. He said "This is not gonna work" Then pulled out his phone with a fist with his other hand trying to trigger me. I called 911 and rescheduled with another Tesla dealer. read more

Stopped by the Tesla dealership this week to take a look at them. I'm still trying to decide if I want to go all electric and Alyssa was so helpful and knowledgeable about the vehicles that I feel much more educated now. If I do decide to get one, I'll definitely be returning to get one from Alyssa. Great customer service! read more

Very friendly environments. Test drives readily available Monday - Thursday ! Weekends are hectic. Remember you will be charged 100 dollars to apply for leasing the beautiful y model the one that has wings. The model s is so cute & technology savvy. Do not rush into signing ! Take your time. read more

Tesla - Taking photo at show room, very cool - Car Dealers Near Me - Mission Viejo, California

My husband and I came in last week to inquire about a model Y and are getting it delivered sometime this week. Mario helped us out throughout the process, didn't feel rushed and got all our questions answered. We ran into a small hiccup (it was my fault!) then we spoke to Kailee, the manager, and she was able to figure it out for us. The process was smooth and overall we're really happy about getting this new car! read more

5 stars for JUST being able to speak to Nathaniel! My husband and I were at the mall just walking around as we waited for some drink orders that we had downstairs that said would take a while. We didn't even know there was a Tesla location here since we aren't from the area. We came in wanting to take a closer look at the Model Y since it was on display and we actually had just placed an order for one a couple weeks prior. We were superficially greeted by one lady that was working there, however she didn't seem too interested in talking to us more than asking if we needed anything. She was even more less interested when we shared that we actually already ordered the vehicle but had a couple questions and was just looking. I was told before that they don't work off commission but I'm not 100% sure but she clearly did not care to work, commission or not. She wasn't very knowledgeable and was very minimal and almost rude/not welcoming at all in answering some questions that my husband had and didn't try very hard to do so. Once it got past the awkwardness of her not being able to answer, we just drifted to looking more at the display car and that's when Nathaniel said hi to us and from there on, we were having a full on conversation with him that was not only very informative about the vehicle that we were looking forward to but also very personable. He was very enthusiastic and even congratulated us on making the move to get the car, telling us we'll love it (which we know we will since we've been eyeing it for a while now) and making us actually more excited about it coming! My husband asked him the same questions and more that he had previously asked the other lady and Nathaniel went above and beyond to answer with extra info and more. We spent so much time talking to Nathaniel that our drinks orders actually ended up waiting for us to be picked up. I almost left in the middle just to get it so we didn't feel as rushed to end our conversation with Nathaniel. When we left, my husband literally said that if he hadn't already ordered the car, he would've finalized wanting to get it more from speaking to Nathaniel, but definitely would not have cared to get it if we had only interacted with the first lady who spoke to us. Thank you so much Nathaniel for your time and efforts in speaking to us, we really enjoyed your knowledge and company! read more

I finally test drove a Tesla yesterday. I have been on the fence about leaving BMW and going to a fully electric vehicle. I definitely wanted a car that is more upper echelon, so I thought I would give Tesla a try. The store itself is exactly what you would expect from Tesla... clean, modern, minimalist and straight to the point. It definitely follows Elon Musk's guiding principle of do more with less. I must say that all of the staff here is extremely friendly and knowledgeable. However, for the price point you are looking at to buy a model S or a model X, the experience is absolutely lacking. I suppose I have much higher expectations for sevice once you cross a threshold in price on a vehicle, and this is where Tesla absolutely misses the mark. As much as I wanted to love the car and the experience I simply did not. I will continue to look for electric but will try Porsche and BMW as I feel the service should be on par with the amount of money you are spending. I don't feel Tesla will be offering the type of concierge service I have grown accustomed to. read more

Always an incredible experience with Tesla. Our rep, Alysa, is the best!!! She goes above and beyond and we're so lucky to get both our cars from her. She makes the process smooth and easy. Really appreciative for Alysa's invaluable help read more

Before buying a Tesla, try calling the customer service number and see how long it takes to talk to a real person. Tesla has the worst customer service of all car dealers. Takes them 30-90 to process registraton and title. They are dreadful! Love Elon Musk but the company does not care about you after the purchase. read more

Wow!!! What a great experience!!! I realize the purchase isn't complete yet, but I must say this is by far the best experience I've ever had purchasing a vehicle thus far. Dez (the Tesla assistant) was amazing and spent the better half of the afternoon helping me understand the features of the new 2021 Model S and conducting a test drive of the Model Y. His enthusiasm, knowledge, understanding, and overall patience made me feel appreciated and totally comfortable with making an informed decision. I can not understate how professional and personable Dez was...I never felt pressured or rushed to make a decision. It was clear that he has a passion for his job and the customers he supports. Thanks Dez!!!! I wish you all the best while you continue through your professional journey!! Juan J. read more

I have to say our first Tesla experience was excellent. From the moment i submitted the online inquiry, Ariel called me to ensure that she knew what our goal of our test drive was and what we were looking to do. She was so patient and answered all our questions about the model 3 vs the model y that we were debating between. She was friendly and so helpful all around. Then on the day she was off, I called to ask some f/u questions regarding the financing and our delivery date and Ellia helped me on the phone and was also so helpful and friendly. Customer Service at Mission Viejo Tesla was stellar and we can not wait to get our new car!! I would highly recommend checking them out, they were wonderful! read more

Love my Tesla Model 3, but I despise this store and the lack of customer service we received during our vehicle purchase process (Dec 2019). Tesla makes wonderful cars but has no respect or concept of making the customer happy or catering to the customers needs. My story started with casually shopping around for a new EV car to replace my Fiat 500e. I knew that the Tesla Model 3 is the best value at this price point which provides you with decent range and great looks. Tesla did not need to sell me on the car. However, i did want to get acquainted with the car so i came to the store to be set up with a test drive. After coming to the store, an associate was able to hook us up with a test drive and they were kind enough to let us keep the car overnight. This would give us a little more time to drive the car since we already had come during the evening. The associate also urged us to make a decision soon, since they had a final deadline before end of December to get their orders in if you wanted to be eligible for the tax credit of $1875. We were obviously rushed, but we appreciated that the associate made note of this. We wanted to be eligible for a tax credit! After test driving the car and taking it overnight, we came in the next day and decided to put in the paperwork for the purchase. According to the sales associate, you would have to order by Dec 7 or 8 to be eligible for the tax credit. Since we were ordering 2 days before that, we were assured that we would get the car delivered by the end of the year and get our tax credit. Well, if only that was what happened! Instead, we went for a wild roller coaster ride and did not receive our car until March 3rd. We were waiting for our car for almost 3 months! Ludicrous. This was all because Tesla had poor planning and did not expect such a huge surge of orders before the end of year. Not only did they deliver the car to us extremely late, but as a result, we were no longer eligible for the tax credit. To top it off, they did not offer to reduce the purchase price by 1875 to make it up to us or offer us any other bells or whistles or add-ons to make up for our loss. Imagine if you had no other car to drive for 3 months while waiting for your new car to roll in, when you were told it would come by the end of the month. It was all extremely inconvenient. What I did not understand was why they could not tell their customers that they failed to plan properly and could not get them their vehicles in time. There was no announcement or admission from Tesla that they could not deliver on their promise. When calling in to inquire about our order, we were always told something new. Some associates would tell us our vehicle has not been built yet, but tell us to call back in a few days. Other associates would tell us our vehicle is about to be built. Half the time, they would not even pick up their phone lines despite which phone number you tried calling! The store manager at the Mission Viejo store (Russel) could not give us any concrete answers, offers, or even a meaningful apology for our inconvenience. In fact, multiple Tesla associates just kept telling us "You are free to cancel your order". They really could not care less! We kept getting texts saying we we will get our car delivered in 2-4 weeks, then another text saying it will take another 2-4 weeks. The whole thing was a nightmare. Not to mention, with getting pre-approved for a loan, I was days away from the 90 day mark and if i received my car any later, I would have to apply again and have my credit score checked again. All in all, horrible car buying process. Finally, when we did get our car, we were faced with associates at the Costa Mesa facility who were all young and seemed inexperienced. There was no senior manager or anyone with real sales experience who could cater to our concerns. We were given the car and had the most brief 2 second introduction to it before we were told to drive off. I would hope that Tesla would take greater regard for their customer's satisfaction and car buying experience and hope to make things right. In the end, we were only offered 1 year of free supercharging which seems petty compared to how long we had to wait to get our car. In addition, depending on your situation, you could be offered more things to make up for your loss but no one was treated uniformly. I urge car shoppers to be wary of the fine print when purchasing a Tesla. Your wait time can be a few days to a few months of waiting for your car. I wish I could say I had a more pleasant car buying experience, but i know a lot of people were in the same boat I was in when buying their cars last November/Dec 2019. read more

I have been working with Alysa Marks at Tesla Mission Viejo for years and I cannot say anything but great things about her. She is a professional and knowledgeable salesperson and goes out of her way to help her clients. read more

I have to say, Tim the salesman, has been outstanding. From the minute I walked in until now, until I have my Tesla in a few weeks, he has been going above and beyond to make this a smooth car purchase, as well as helping me with all of my questions and concerns. I have known for a long time how long and awful purchasing a car could be. I experienced a fast, reassuring, and helpful experience and I love this location. Well deserved 5 stars. read more

Tesla - Car Dealers Near Me - Mission Viejo, California

We had a great experience with the staff at the TESLA in Mission Viejo. Afsheen was the first guy we talked with in the showroom, and he answered all of our questions. He was very knowledgeable, and sure knew all his TESLA stuff! He gave us his cell number, so we can text to set up our next appt or if we had any questions. We then followed up and came in when we were ready to buy our TESLA. He set us up with Tyler, who was fantastic! It was end of closing time at the store, and Tyler stayed until we finished the process. We were also in a time crunch the next day (which is when the car was ready! which is awesome!), and he made it work for us to get in an early appt to get our new car. Tyler kept in touch with us via text the next morning to keep us posted on the process and how the paperwork is all going. It was great! thank you to the TESLA team in Mission Viejo for helping us buy our TESLA! We want you to stay and not go! read more

Any dealership would treat you better than this place. The supervisor karen just informed that they can afford to play with customers however they want, because "everybody wants a tesla". Subaru it is... She also hang up on me several times when I tried calling back. read more

I called this location as I have been having issues with my vin number not properly reflecting the accurate trim of my car online through other auto sales platforms. I notified the DMV and was told that this was an error on Tesla's part. I spent countless hours calling multiple numbers and departments only to get passed around. Finally, I was told over the phone that it would be best to contact the local dealer on the area and they have the ability to escalate this to rectify the matter. I called this location and spoke with Kaley, the manager, on June 25. She expressed she was unsure of how to fix the issue but ensured that she would look into it and call me back with an update. Of course, that didn't happen which is par for the course with Tesla these days. I didn't necessarily expect her to fix it but I do expect her to honor her word to a customer and look into it, especially when the blame falls on Tesla. I've had 4 Tesla's in my time and was an early adopter. I am now in the process of selling my last Tesla and will never purchase another vehicle from them. They don't value to consumer like they once did. read more

My father was promised a free set of black wheels if he purchased the X before the end of the month. He placed the order. The night before he was supposed to go pick up the car the manager calls and says the wheels are no longer included but he can come pick up the car and pay for the wheels. He has multiple texts stating the wheels were included and he mentioned that and the manager had the audacity to say if he didn't have the money for the wheels then he shouldn't have bought the car. Money is not the issue. The fraudulent sales tactic is. She also told him she had a list of people to call to inform them their X would not be coming with the promised wheels. Completely shady sales tactics. Would avoid this dealership at ALL COST. read more

Thank you Joey for the Tesla experience. I read online not to test drive if you're not planning to get one , cause you WANT one now. I've been a fan of electric cars since 2010 but was concern with the inconvenience. Test drove model 3 performance , very fun car indeed. Luckily we haven't pulled the trigger on i3. Thank you very much Joey. read more

Tesla - M4 and M3 ( Model 3 ) Performance - Car Dealers Near Me - Mission Viejo, California

Exceptional customer service! Highly recommend Cory!!!!! He was so friendly, patient and knowledgeable. The process was so quick, painless and easy. I can't wait to get my new car. Cory will definitely be our go to guy for now on. read more

Alysa Marks is the G.O.A.T. Of all Tesla Salespeople. She will go out of her way to find the right car for you. One word: RELENTLESS. Thank you Alysa for being on top of everything. For making this sale happen. For being our "Angel" in finding that "hard to find" Model Y. Like you have said, it was a miracle. If you want to get things done, look for the G.O.A.T. named Alysa Marks. Hats off to you. read more

Tesla has the worst customer service. I wish I would have realized this before buying the car. Absolutely unacceptable.

I was in a week ago to reserve a Model 3 after work. Quick in and out. I didn't experience any lines that plagued the stores early in the day. The sales associate who helped me was friendly and led me to the back area where my information was inputted into the system. I was out in 5 minutes. Now I just have to wait patiently. read more

Tesla - Car Dealers Near Me - Mission Viejo, California

Very professional. I LOVE my Model 3 and have had amazing help walking me through the process. However for issues with the car you may notice a long delay for repairs. read more

I've been following Tesla ever since their roadster came out so many years ago. I love how their trying to stick it to the auto industry and how they want to do things their own way without the middleman. This location is clean and open. They currently have a single model S and one model S chassis. They have samples of all the interior and know a lot about their product. If you have a chance, sign up for a test drive because it's hard not to like an electric. Having driven an electric car for over a year it's a great experience. read more

Thank you Alysa and Hilary for a great experience. It was truly a pleasure. You both went above and beyond to answer questions and explained everything regarding the purchase. read more

Best and easiest car buying experience ever! You don't feel hassled when you buy with Tesla and they don't bombard you with e-mails, phone calls, and texts like regular dealers. Trevor at the MV store is AMAZING! He was very thorough and transparent and laid everything out for us in terms of buying our new Tesla. Knowing he is a text away if we have issues or questions before delivery day is great! read more

I was told wait time on model Y would be 6 months when I put my deposit a year ago. Every time I get a delivery date, the date comes, I log into my account, and the date gets pushed back a few months. Now they are telling me I have to wait another 4 months for delivery. 1 year and 4 months wait time! Something isn't right here. Im not getting any answers when I call to find out whats going on. Just mixed messages. Seems very disorganized. update: Just for fun I called a salesperson and said I was interested in buying a model Y performance and asked what the expected wait time would be. He said April. Which is before my estimated delivery date and I put my order in a year ago. This is really messed up read more

Great location! Purchased a Model 3 from Ellia at this location in 2019. Called again today to ask about Model Y and questions related to a private purchase Tesla for an extended family member, and Ellia was amazingly helpful as always! She also confirmed what we were wondering - this location IS open and test drives are available at this time. If/when we purchase another Tesla (that Y is tempting!) we will purchase from Ellia at this location. read more

Like to send a BIG Thank You to Dennis. Charging station technician. Had a low tire and he carries a tire pump. Saved and Made my Day !! Hope this makes it to Dennis's homebase. Was at the Outlet Mall in San Clemente on 2/24/2023 at 10:30 Thank You Very Much Dennis !! You are Awesome !! C.bennett read more

The customer experience I received at Tesla was excellent. I worked with Cory, he was extremely knowledgeable, patient, and so kind. I definitely recommend making an appointment with Cory. He answered all of my questions, took time to review everything with me, and he overall just went above and beyond. read more

I called yesterday about placing an order for a Model Y and had questions. The woman who answered the phone was totally rude! She said she had to call me back but never did! Honestly Tesla people have a lot of attitude and dont' care about customers. In fact, they refused to deliver a car to me on Jan 4th and nobody has given me an answer as to why! If they are paid for the vehicle and I come back from vacation on Jan 4th, why can't they deliver the car to me at that day?? All this stupidity and bad customer service is going to eventually come back to bite Tesla! I guess i will now be buying a Range Rover. They care about their customers! read more