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    Tuttle-Click Chrysler Jeep Dodge

    3.5 (321 reviews)
    Closed • Closed
    Updated 3 months ago

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    This small panel was also broken. $7.00 for a new MOPAR OEM part.
    Harold H.

    1-Star Review for Tuttle Click Jeep: I am extremely disappointed with both Chrysler and Tuttle Click Jeep regarding my 2018 Jeep Grand Cherokee Summit (51,000 miles) and the ongoing issues I've faced. Repeated AC Evaporator Failures & New Rattle Issue: At 22,789 miles and again at 50,923 miles, my AC evaporator had to be replaced. This repair requires the entire instrument panel to be removed, meaning the technician has to maneuver throughout the front cab in different positions. When I got my Jeep back after the most recent AC repair, it developed an annoying, continuous rattle from the front passenger side panel. Every bump in the road made it worse--it was nerve-racking to drive. I brought it back to Tuttle Click Jeep, and they heard the rattle on a test drive. After keeping my vehicle for 2.5 hours, they told me a plastic panel was broken and needed to be replaced--$240 just for the part. Poor Customer Service & Lack of Accountability: I told them this issue only started after they worked on my AC, yet they refused to take any responsibility. No apology, no offer to fix it--just a bill-and a pat on the A$$. I then wrote a certified letter to Chrysler Warranty, detailing the many problems I've had with this Jeep. Their only response? An email asking me to complete a survey. That's it. No actual resolution, no concern for customer satisfaction. Tuttle Click also saw my original 3-star review but instead of reaching out, they just replied to the review--no phone call, no attempt to actually fix the problem. Overpriced Repairs & Finding My Own Solution: After a few weeks of frustration, I went online to MOPAR and found the exact same part they quoted me for $240... for just $50. I replaced it myself and saw where it was broken--this was clearly caused by excessive pressure, like stepping on it or using it as a step stool. Since only service mechanics have been in that seat recently, it's obvious where the damage came from. Yet, Tuttle Click refuses to take any accountability. Final Thoughts: This is my third Jeep--but it may be my last. Chrysler has ignored my concerns, and Tuttle Click Jeep has demonstrated that customer service is not their priority. If you're considering buying or servicing your Jeep here, think twice.

    Needs better customer service and mechanics that know what they are doing. It seems every time I gone in I had a problem. My Ram finally failed after the warranty expired with 46,954 miles. You change the spark plugs in my truck because it was diagnosed with a misfire and changed me $775.00. It needs a complete engine take down to find out what is wrong. I call the service manager to see if I could get a refund for $775 and she pretty much told me to F off. There is a class action lawsuit against Penstar witch no one that works there seems to know about. They always try to B.S you every time you come back with a problem. Never buying another Ram Jeep or Dodge.

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    3 months ago

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    6 months ago

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    7 days ago

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    4 months ago

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    2 months ago

    Got to get Honesty in there. Worked out a deal then they changed it before signing. They were rude and unprofessional.

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    2 months ago

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    1 year ago

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    7 months ago

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    9 months ago

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    7 months ago

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    9 months ago

    Nice cars and helpful staff, but prices felt high and the buying process dragged. ok!

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    3 years ago

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    1 year ago

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    4 years ago

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    2 years ago

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    3 years ago

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    6 years ago

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    4 years ago

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    Frank's Irvine Subaru - Located off Lake Forest and Rockfield

    Frank's Irvine Subaru

    (975 reviews)

    If Frank's Irvine Subaru ever loses Sam F, they should immediately launch a nationwide search…read moreparty, offer a reward, and possibly notify local authorities. My wife and I live in Oceanside. There are plenty of dealerships between us and Irvine. Plenty. Yet every time we need anything Subaru-related, we willingly sign up for the I-5 traffic obstacle course because Sam is worth every mile. Most service advisors help you maintain your car. Sam somehow manages to maintain your faith in customer service. She has achieved the rare and mythical balance of being incredibly professional while also making the entire process feel like you're catching up with a friend who genuinely wants to help. Somehow, she remembers details, communicates proactively, explains things clearly, and never makes you feel like just another appointment on a calendar. At this point, if Sam switched careers and started selling hiking boots, insurance, or artisanal pickles, I'd probably at least hear her out. The truth is that trust is hard to earn, especially when it comes to vehicle service. Sam has earned ours completely. We don't drive from Oceanside to Irvine because of the dealership, the coffee, or the waiting room. We drive there because of Sam. Frank's is lucky to have her. The rest of the staff is great, but Sam is the reason we keep coming back. Give her a raise, a trophy, a parking spot with her name on it, or at minimum, whatever magical resources she needs to keep being the absolute rockstar she is. Thank you, Sam, for turning what is usually an errand into an experience that reminds people what exceptional customer service actually looks like

    Test drove a Crosstrek. Liked in enough and was ready to purchase it. As we're going through the…read morepaperwork, I notice they're asking me for my social security number. I say I don't want to write it down on paper. With all of the recent security breaches (I have, like, 15 different free credit monitoring services due to various breaches of my information from incompetent companies), I don't feel comfortable with a tangible piece of paper housing my personal data like this. Instead of assuring me that they have appropriate procedures to secure all of my information like a savvy businessman should, the smug manager simply says: "So, you're gonna pay cash?" I say no. I'm going to finance some of it. He says: "If you don't give it, then no car." I say, well, no car then. No deal, and I walk out. It seemed like he could care less. Of course after the fact (it's always after the fact), I get a call from Subaru wanting to talk to me about it. I hang up. I'm tired of companies only caring after they screw up and not in the moment. Anyway, I bought a Toyota instead. Best decision.

    Norm Reeves Genesis - Love my GENESIS!!!

    Norm Reeves Genesis

    (106 reviews)

    Owner, My mother and…read moreI had one of the worst dealership experiences we have ever had. We visited on July 29 at approximately 11:30 a.m. and worked with a sales manager whose name I unfortunately do not remember, but you should be able to identify who was working with us at that time. We came in genuinely ready to purchase a Genesis. Instead of working with us, we were repeatedly told that we would need to put over $5,000 down. Every time we questioned the numbers or asked about other options, the sales manager was unwilling to properly explain anything or work with us. We left feeling completely frustrated, dismissed, and unheard. We ended up going elsewhere, and the difference was UNBELIEVABLE. They got us into a Genesis with ZERO money down and even waived our first TWO monthly payments. That is a huge difference compared to what we were being told. You can even look up my account and see that I ultimately purchased the vehicle elsewhere. What makes this situation even worse is that the problems clearly go beyond the sales department. The managers I have dealt with in multiple departments have been just as bad. Instead of management trying to professionally resolve my concerns, I have experienced dismissive, hostile, and unprofessional behavior. Now I am also being THREATENED simply for speaking up about my experience and raising concerns about how I have been treated. Instead of anyone taking accountability or trying to fix the situation, the response has been threats, hostility, and attempts to make me feel intimidated for complaining. That is completely unacceptable. At this point, this is clearly not an issue with one employee. When management across multiple departments behaves this way and a customer feels threatened for raising legitimate concerns, it raises serious questions about how this dealership is being managed. I specifically want the OWNER to review this personally. I do NOT want my complaint redirected to the same managers I am complaining about. I want the owner to understand exactly what has been happening and how a Genesis customer is being treated.

    1. The screen froze 2. Their system to check screens was…read morefaulty because it did not show the system freeze 3. Price gouge the consumer by over-inflating the cost of the part

    Tuttle-Click Chrysler Jeep Dodge - car_dealers - Updated September 2026

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