Wow. What a great new facility for my Cadillac Escalade to get its spa day! Walking into the new…read moreMassey Cadillac South felt more like checking into a luxury hotel than a service department. Matt Pelphrey (affectionately known as "Maester Aemon") greeted me with the wisdom and calm you'd expect from the Night's Watch, while Service Director Michael Chernow ("Gru") somehow manages to look like he's plotting to steal the moon but is actually orchestrating outstanding customer service. Together, they're an entertaining duo who make you feel right at home. The dealership is absolutely beautiful, sparkling clean, and every detail reflects pride in the new facility. My Escalade came back looking refreshed, pampered, and in perfect condition--like it had just spent the day at a five-star spa instead of a service appointment. Between the fantastic people, immaculate dealership, and top-notch care, this was one of the best service experiences I've had. If your Cadillac deserves a little royal treatment, this is definitely the place to bring it!

Mark, from the Roadside Assistance Team was absolutely incredible. He fixed the issues with my…read moreCadillac, and explained everything that he was doing. I don't have enough words to express my gratitude. Also a huge thankyou to Tammy Parker in their service dept for giving me Mark's information. You guys are amazing A++++++

I purchased a used vehicle from these guys. The car was in great shape. I expressed some concerns…read moreover one of the salesman that my wife and I were interacting with. The general manager called me personally to resolve any concerns and took full accountability and ownership over the situation. I would hands-down recommend this place. The ownership cares about making a customer feel more than just a transactional experience.

Wonderful Dealership, really nice cars, outstanding quality, ask for Rich Gray he will advise you…read morewell, trading, financing and knowledge on any car. Thank you.

I had an issue with my AC and took it in for servicing. They set me up with a loaner from a nearby…read moreEnterprise. The work was performed well and Earl was a pleasure to work with. I also purchased a service contract for the future. These guys are top notch from Bob Berryhill, Ed Taylor right down to the valets. THUMBS UP.

Predatory $795 quote for a simple oil change--look out for forced bundles…read more Avoid the service department at this location if you expect honest, transparent pricing. I called to book a standard Service A maintenance appointment for my 2018 SL 550. My vehicle is just under 60,000 miles, and the dashboard naturally displays an "A7" code. However, I have complete Carfax documentation proving that the major transmission and spark plug elements of that code were already completed early at 55,000 miles.I explicitly told the service representative that I was declining all 60k-mile service packages, extra filters, and transmission work. I asked purely for a standalone, basic engine oil and filter change with a multi-point inspection.Despite my explicit refusal of the extra items, they quoted me an outrageous $795 for a basic A Service . .Take your Mercedes to a trusted independent specialist down the road who won't look at your mileage and try to double-charge you for work you don't need.

Well, this review is a long time coming, but I've been dealing with so much from this place this is…read morefinally the first opportunity I've had to sit and write down the entirety of what transpired. In 2022 I really needed a car and had found a vehicle I was interested in at this particular Carmax. I stopped in after work to take a look at it and basically wasn't even greeted or acknowledged for over an hour. Finally, I had to get up and get someone to come help me and while they weren't mean to me, they weren't exactly friendly either. Buying the car was pretty seamless and easy. I did end up getting the extended warranty, which by the way, I highly recommend if you have the displeasure of doing business with this place, bought the car and went on my merry way. Less than a week after I bought the car I started having issues with the transmission sticking so as the sales person had mentioned to me as long as I brought the car back within 30 days they would do any repairs free of charge so that's what I did. I kept telling them what was going on with the transmission and I kept being treated like a stupid woman repeatedly and was told that the transmission fluid only needed to be changed. Long story short that ended up not being the case and a couple months down the line I was driving on I-4 and my transmission completely stopped working, I couldn't shift and I was lucky enough to get onto the shoulder so that my car could be towed away back to Carmax. I of course, was very angry over the situation and insisted because I had already brought the car in for this problem and they wouldn't take me seriously that they take care of fixing this problem and it shouldn't be on my dime. Well I did have a manager reach out to me, her name was Jessica and she told me that because it was documented that I already brought the vehicle in for this issue that they were going to take care of it and give me a loaner car for the duration of the repair. I said great and I was able to come in and get a loaner car and they were just going to do what they needed to do with my vehicle. This whole ordeal took about six months of them, trying to do everything they could to not replace the transmission in my car, but of course it ended with them just replacing the transmission because the problem was not getting better without doing that. So after I thought everything was good and I could wash my hands of this, I picked up my car and went on my way. Well, less than a year down the line my engine gave out and I kind of thought well this is a big repair but I have the extended warranty so shouldn't be a big deal. The car got towed to Carmax, which then they took it to the Ford dealership and that's when I was informed that the transmission repair that was done on my vehicle a year prior was done by using money from my extended warranty, and I didn't have enough left in the extended warranty to cover the engine replacement needless to say I was extremely angry because none of this was ever made clear to me. I've gone through every email to see if it was something that I had missed in the fine print and there was nothing mentioned of this. Carmax in particularly the manager, Jessica scammed me yet again and I was extremely upset over the situation. So after going back-and-forth with them and their legal department for a long time I finally just really needed my car back and I paid the difference and just let it be what it was. I can tell you for 100% certainty that I will never buy a vehicle from this place again and that's any of their locations and I highly recommend to everyone else that they don't either. To this day,I still tell all of my friends and family about the horrible experience that I had here and how I was treated and I just can't in good conscience recommend that anyone buy a car from here because I can promise you it will be nothing but a headache.

Hands Down best Carmax to work with. I had been working with the lakeland location trying to sell…read moremy car and the amount of issues they kept telling me and lack of communication causing severe headache. One call to customer support and them teaming up with the team/manager at Clermont had my entire situation handled from the first phone call and the moment i walked in being assisted through the process making it seamless. Not only are they efficient but how friendly they are. Between Brandi and Barrie. I will most certainly be back and ill be telling everyone to come to their location.

Service was rendered to our satisfaction. Thank you for assisting us with our vehicle.read more

service will NOT help me with a 2 minute program/registration of my battery! I will not be using…read moreORLANDO MINI service or sales ever again! Buyer beware!

Called this location at about 9:30am on a Sunday. They let me know that I could drop my car off to…read moreinvestigate the "Check Emission System" notification that I was getting. Dropped it off at 10:30am and was assisted by Kevin who was friendly. Called them at 4pm to check in on the status. They informed me that there was a leak in the EVAP system but they could not identify exactly where the leak was and they needed to do a smoke test but would need more time to do it. They asked me to leave it overnight, however, I had to go to work on Monday. So I ended up dropping it back off 7am on Tuesday. Called them at 4:15pm that afternoon to check in on the status. Daniel the manager told me that they did not perform the smoke test. I asked why it was not done since that's the whole reason why I brought it back and left it there for 9 hours. He said he didn't know why the mechanic didn't do it but if I leave it overnight then he will waive the diagnostic fee (~$120). So I left it overnight and used my husbands car to go to work on Wednesday. On Wednesday, my husband called them at 4:45pm and they suspected it was the gas cap that was causing the error message. They were trying to locate the correct gas cap that comes from the dealership. Finally, on Thursday morning we went to pick up my car and they said the gas cap was going to take about a week to come in. So we ended up taking my car and getting the gas cap from the Honda dealership. Although they didn't make me pay for the diagnostic fee, it was still not an ideal experience and seems like it was unnecessarily delayed with poor communication.

This people have no respect for their clients I went over there yesterday to have my car aligned…read moreand they told me I would need to make a appointment to get it done so I made it for today 20 of July 2025 11 am! I went there at my appointment time and was told it would take them 34 hours to get a alignment done even though I told them i needed the car the next day in the morning to work and he just said we can't guarantee you we'll have your car ready for you !! How can they take 34 hours to make a aligment if you have an appointment??

Had a great experience with Mercedes swap and personal experience with Horacio and Josh!!read more

This situation has completely put a bad taste in my mouth for Mercedes-Benz; I dropped my car off…read moreJuly 30 to get my car this was on a Thursday. I was told by the advisor that my car would be fixed no later than that same Friday and he'll give me an update. Friday comes I get nothing, I call the advisor and he tells me that they ordered the key late on Friday and it should be done by Tuesday. Tuesday comes no update, then Friday comes no update again, so I call to finally get an answer that they still don't have my key prepared. 3 days later I get a update that my key is on a back order, and they don't know exactly when my key comes, it will just be sometime in September. At this point I have no vehicle and I needed transportation to get to Miami where I was working at the time. For 2-3 months I had to go from Miami to Orlando with NO VEHICLE, when I asked about a loaner they told me I qualify for a loaner because of a policy they have, but they want me to pay $1,230 for a key???? Horrible service and made this situation a huge inconvenience.

Great place to buy a vehicle if you don't have a great deal to spend. Most vehicles are purchased…read morefrom an auction and they don't buy garbage, check them out...

I purchased my Tesla through Paul without even seeing it and it was shipped from NY straight to my…read morehouse in Florida. Great experience all round, no dealership hassles and got exactly the car I wanted plus saved lots of money. I referred my girlfriend and a friend who both purchased cars using Paul. I won't buy a car another way ever again.