This is the BEST Tesla Service Center! My service advisor, Andrew Armendariz and his team always do a great job repairing my vehicle. They take the time and make sure that I was completely satisfied with the service. I can't say enough good things about Andrew and Tesla Irvine. They provide EXCELLENT CUSTOMER SERVICE. THANK YOU! read more

Abraham, the Tesla advisor at this SC location, is the least professional I've encountered and I have been to many different SC locations. I returned for ongoing issues but he was consistently difficult, unprofessional and lacked knowledge. Initially, he denied a loaner, claiming none were available. When I escalated to a senior advisor, he informed me that my vehicle had just passed or expired its standard warranty (despite my extended warranty and the appointment being for the same issues even before standard warranty expired). He also claimed my visit didn't qualify for a loaner even though they confirmed the service would take longer than a day, which ended up taking three days in total. I had to request for a loaner again on the second day for my transportation and was given an old, musty and dirty Model Y. I have been to this location many times prior and have always been treated well, always offered a nice loaner similar model to my X but Abraham just made a few days of my life way stressful and inconvenient. More importantly, one of the issues wasn't even addressed. The technician acknowledged it during the test drive but service record says it couldn't be duplicated. I love the product, but the service is terrible. Tesla should raise their standards on their service advisors for people like Abraham. read more

Seth was amazing. It was my first visit for just tire rotation and he explained everything clearly and kept me aware of status with communication. It was soooo easy. Work was done properly and so quickly. Car was parked in front and easy to find. Located near the District so easy to grab a bite if you need to wait. read more

Top notch! I had the opportunity to work with 2 associates, the first being my sales associate, Phuong. Phuong was fantastic. He accompanied us on a test drive, gave us a terrific overview of the car and its features, and never applied pressure or was pushy. After car purchase, we had the opportunity to work with Dallas, who was equally fantastic! Dallas gave us a deep dive education on car features and settings. He took his time, was patient, and helped us navigate the new-to-us Tesla software and interface. It was very apparent that he truly enjoys his job. Thanks Phuong and Dallas! You guys are the best! 10/10! read more

Worst Tesla service center ever. Never coming back here. They order the wrong parts and want to take no responsibility for it. Management should reconsider who they choose to work for them. No wonder they have such horrible reviews. read more

Crystal L was amazing and helped us so much in our purchase. she was informative and knowledgeable and very patient! Crystal is the best and we have a new friend as well read more

I picked up my new 2025 Tesla Model 3 and it was super easy. Thank YOU Mr. Bill for my new car! The bow is a very nice touch too! Love my new Tesla! read more

Tesla Service Center - Our new baby! - Auto Repair Near Me - Irvine, California

Service never answers the phone! I called several times a day even let the phone ring for 5 min straight with no answer. I guess they don't care about you after you're stuck with their cars! read more

My least favorite service center. They avoid replacing things that is damaged or isn't functioning properly ever if it's covered by warranty. I also picked up my new vehicle here years ago and the vehicle already had problems so they had me put in a service request for it during my pick up. 3 years later still having issues with the trunk but they say it's all within spec but I explain to them the trunk moves ever once in awhile (trunk to body gap changes). My steering wheel "leather" bubbled a couple times and they refuse to change it saying lotion and sanitizer on hands is causing it. Uhhhh if your product can't handle touch from moisturized hands then I think the problem is your product. None of the other brands of cars I own have this issue. read more

Abraham and Philip were super helpful in helping me with my car issues. I at first went to collision center about issues with my parking sensors and they sent me to service center and a different worker told me to make an appointment but then Abraham and Phillip assisted me and got me right with everything I needed. Really appreciate their help. read more

Recently purchased our family Model Y through Tesla. We placed our order on a Friday and were able to pick up our car within the same week. We've been to this specific Irvine location a few times before for Hubby's first Tesla a few years back. The staff wasn't as helpful last time but they were more helpful this time around. There's a designated area for guest parking if you plan on trading in your car. Check-in is right at the entrance of the service center. The line can get long and it does take at least 10-15 minutes to go through all of the paperwork. Be prepared to wait. There's a small waiting area with limited seating. They have about 2-3 staff members helping but it's not enough. Before getting our car, we made sure to check for any dents or scratches. Fortunately our car was in good shape. We brought our pet liner to line our backseat for our little guy to enjoy. Overall smooth process obtaining our family car. We're really happy with the comfort that it gives us. read more

Tesla Service Center - Pug Approved Model Y with white interior upgrade! We love our family car! - Auto Repair Near Me - Irvine, California

This service center is beyond a joke, it's a complete embarrassment. Who exactly are these so-called technicians? Every single visit (and there have been far too many) ends with my vehicle in worse condition than when I dropped it off. Their incompetence is unbelievable. There is clearly zero quality assurance, zero oversight, and zero pride in their work. The pattern is always the same: when they can't diagnose or fix something, they lazily pass the blame onto some phantom "software update" that magically hasn't been released yet. It's a transparent excuse for their lack of skill. If you value your car, your time, or your sanity, avoid this place at all costs. They aren't just bad at their job, they make things worse and then shrug it off like it's normal. This is easily the most unprofessional, unreliable, and downright useless service center I've ever encountered. read more

Worst customer service ever, repair incomplete. Extremely rude employees. Zero attention to the customers. Was my first tesla purchase and will be my last cuz of the service provided, from purchase to service a real nightmare. I won't recommend to anyone to purchase a Tesla unless they are ready to deal with headache, wasting time and be treated like nothing and rudely from the selling department and service. I wish i can return this defective vehicle for a full refund. Wasted 4 hours to just pick up the vehicle for at the end listening them that i have to come back the next day because the car wasn't fully ready. This Irvine location people shouldn't be working at a dealer but at a circus! Too many employees busy looking the paint to dry. The first time picking the vehicle and it wasn't even wash and full of dust same after the services neither washed or cleaned. read more

My interior window camera facing front was getting blurry and I got msgs to go get it checked out at service center. Initially was able to get appt day of but something came up. Next time I tried it said 15 days, but when I msg'd thru the app and said my camera is super blurry and my FSD was feeling a bit scary they scheduled me right in 3 days later. Response was fast in app. And day of, they msg'd me it was en route (so it was a mobile service that came to my house)! I was grateful I didn't have to wait the 7am to noon window they gave me initially. Appreciated this service so much. Nice surprise. The technician said the Service center knows it's always backed up so they try to schedule mobile whenever it can. Anyway, overall very happy with service. And because it was a factory issue it cost nothing, which is always nice! read more

We came to The Tesla Service Center for a scheduled test drive. The appointment was easy to make online as you pick your location and upload a photo of your drivers license prior to your arrival if you forgot to do this, they'll go ahead and do it for you prior to sitting behind the wheel of the vehicle. When we arrived, we ended up on the delivery side of the property. We saw a lot of happy customers taking delivery of the vehicles. 3 Cybertrucks were sitting out front with people's names on them as well. They're interesting vehicles to say the least! We ended up walking to the other side of the property where the showroom is located. We checked in with Lawrence who was going to be our copilot throughout our test drive. I told Lawrence that I've driven this vehicle before but that I never had an opportunity to familiarize myself with the central screen or any of the other functions besides putting it into gear and driving. Lawrence was amazing! He walked me through all of the features and had me demonstrate how to use them as well. He was very professional and incredibly personable! 5 starts for Lawrence! He even showed us how to use full self driving to park the vehicle! I absolutely loved the Model Y and was interested in the Quicksliver color. When we went back into the showroom, Lawrence showed us how to figure out what the cost would be to finance the vehicle. We were a bit confused with the probable savings etc, so he said to subtract $100 off of that and we'd have the monthly cost of the vehicle. So far, so good! I had explained to them that we didn't want to order the vehicle today because we didn't want to take delivery before July. We are going on vacation next month and we don't want to have the vehicle sitting at home while we are gone. I also explained that I have a security freeze on my credit report and I'd need to know exactly when I'd have to do a temporary lift so that Tesla could get us approved for a loan. The freeze is there to protect individuals from identity theft etc, So then Benjamin U. came over and introduced himself to us. This is where everything went downhill immediately. He kept pushing the 0.99% financing on us telling us that it would only be there until May 31st. We weren't phased by this. He kept emphasizing that we won't have that low APR next month. He also asked what other vehicle we were considering and we told him that we are looking at Lexus as well. So Benjamin logged on to the Lexus website and looked up the model that we are looking for. He told that the Tesla was cheaper and that that the Tesla was a superior vehicle with a much higher value than a Lexus. We are aware of the depreciation values of all EVs, so we looked at him and seemed a bit perplexed. He kept saying that we really need to take advantage of this APR before if expired. He also reminded us that he has two Teslas at home. This information was NOT going to inspire us to place an order that's day! Then he walked away and we were looking at the computer screen to figure out if we should order next month or not. We weren't concerned about the APR but we were hoping that the vehicle wouldn't arrive before we leave. So then another associate told us that he needed that table and so we had to get up. We left immediately. Benjamin almost tried to guilt trip us into ordering now. While they don't get commission, we knew that they needed to get their orders numbers up. At this point, we were so upset that we instantly crossed Tesla off of our list. At that moment, we decided that we will not be financing the next vehicle that we buy. We will pay for the vehicle in full and avoid another fiasco like this. Unfortunately, Tesla lost a customer today. I really wanted that Tesla but had a couple of other vehicles to look at to be sure of my choice. Teslas are amazing cars, but as noted by most people, everyone knows that their customer service skills are subpar. read more

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Extremely disappointing service from Abraham -- saved only by manager Ronny's professionalism. Abraham should not be working in customer service. It's clear he lacks the emotional maturity and professionalism required for the role. I brought in my 2022 Model X in 2025 because the steering wheel had locked multiple times, including once while driving through an intersection -- a terrifying and dangerous situation. The vehicle only had 56,000 miles, and service confirmed the issue was not caused by me but due to an internal failure. Despite this, I was told I'd have to pay $5,000 for a new steering rack because I was slightly over the 50,000-mile warranty limit. After consulting with a third-party Tesla expert, I learned I had the legal right under California automotive law to request the car's diagnostic history, which could show whether the first failure occurred during the warranty period. When I politely asked for this record, Abraham refused to cooperate and even threatened to have my car towed. I remained calm and professional throughout -- I was simply asking for documentation I'm legally entitled to. (I have attached a screenshot of the message he sent me threatening to tow my car for simply asking for my diagnostic history.) His behavior was unacceptable and intimidating. It was clear he was more interested in asserting authority than resolving a legitimate customer concern. I've been a loyal Tesla customer for years, and every other representative I've worked with has been courteous and helpful -- Abraham is the complete opposite. The only reason this review isn't one star is because Ronny, the supervising manager, stepped in after I requested not to deal with Abraham further. Ronny was professional, empathetic, and clearly explained that diagnostics only go back two months. He worked with me to reach a fair resolution, which I truly appreciated. I'm confident I'm not the only person who has had issues with Abraham. He may act fine if you don't question anything, but if you simply ask reasonable questions, he becomes combative and unprofessional. Tesla should seriously reconsider whether he belongs in a customer-facing role. read more

Tesla Service Center - Text message from Abraham where he threatened to have my car towed for simply asking for my diagnostic history. - Auto Repair Near Me - Irvine, California

2023 Model Y with 40k miles has significant clicking noise from rear tires when accelerating and decelerating. This noise is very common on tesla model y's due to bad designs. They refused to cover under warranty and claim $530 for repair. They say this is normal. What a joke. Tesla changed the spec on the Rear Halfshaft Nut in late 2023 from 245 Nm (181 lb-ft) to 300 Nm (221 lb-ft). This increase was to ensure a higher clamping force between the halfshaft and the wheel hub. The lower torque allowed small amounts of movement between the splines and the hub during transitions between acceleration and regenerative braking. It also caused nut loosening over time. Tesla published the above change in late 2023 and their service center denies it and want customers to pay $530 for this service. Time for CAL. Frankee is very unprofessional and a disgrace to this brand, i don't know how can they have such customer facing characters. read more

Worst Tesla Service Experience I've Ever Had This has by far been my worst service experience. For context, I own a 2025 Tesla Model 3 Performance, purchased brand new about three months ago, with under 2,000 miles. Recently, my vehicle began making an extremely loud metal-on-metal sound whenever turning the steering wheel at low speeds. The noise is so loud it's embarrassing for a brand-new car. Around the same time, I also noticed a hard thump when shifting the vehicle into Park, which raised additional concern. I scheduled a service appointment on December 2, with the earliest availability being December 19. That was fine--I took time off work and arranged for a friend to pick me up after dropping the car off. This is where everything went downhill. After parking in the service drop-off area, an advisor came out with me to replicate the noise. He immediately expressed concern after hearing it and went to get his manager, Ronny. When Ronny arrived, I demonstrated the issue again. He asked if my foot was on the brake while turning the steering wheel. I answered yes, and he immediately said the sound was "normal on all Teslas." I explained that this noise happens with or without my foot on the brake, in Park and Drive, and that it is extremely loud--comparable to a horn. Ronny dismissed this entirely and repeated that it was normal, refusing to investigate further or offer any solution. When I brought up the thump when shifting into Park, which was also listed on my service appointment, Ronny abruptly said that issue was not scheduled and made it clear he wanted me to leave without addressing it. No attempt was made to listen or help. I then asked if my car could at least be inspected before leaving. Ronny responded that he would do so only if I paid $275. Given the dismissive and biased treatment up to that point, there was no way I was paying out of pocket for an inspection on a nearly new vehicle under warranty. I waited almost a month for this appointment just to be brushed off and told to essentially "kick rocks." To be clear: this is not normal behavior. A close friend of mine owns the same year and model, and I have driven his car multiple times--there are zero noises like what my vehicle produces. I live in Irvine, surrounded by Teslas daily, and I have never heard another vehicle make these sounds. I am now working directly with Tesla corporate and have submitted all documentation, video evidence, and details of this interaction. Even corporate was confused and concerned by how this service center handled the situation. If this is how a service center treats customers with brand-new vehicles under warranty, I cannot recommend this location to anyone. read more

I met Seth and he was so friendly. He got my car in quickly. He is top notch in making the service department feel like a happy place. My 4.5 year old car needed a tire sensor replaced. I was quickly on my way without spending much for this repair. This was my first minor repair at 63,000 miles. I still love my Tesla after 4.5 years. Thanks for excellent service Seth and Tesla. read more

Experience on the service side was really good here so far, very helpful and knowledgeable.

I was picking up a brand new Tesla Model Y. Absolutely terrible customer service. I arrived and felt like I was bothering the receptionist. The two ladies at the counter need to learn to smile and be more welcoming. I had asked that the car be 80% charged and that the front license plate holder be installed before I arrived; neither was done. The person introducing me to my car couldn't figure out how to manually tune a radio station. When we started the test drive, the Self Drive function would not work. I was told the cameras needed to calibrate themselves and that it could take 20 miles to complete the process (the vehicle already had 15 miles on it on delivery). I drove home (30 miles) and the cameras still aren't working and the self drive still is not working. They let me leave with a known defective vehicle. Today I am at TESLA Buena Park to have the problems fixed where I am receiving much better service. The car needed a firm-ware update on the cameras. It took the Buena Park Tesla 5 minutes to diagnose and repair. I would avoid Tesla Irvine at all costs. read more

The vehicle quality is unacceptable, and the delivery team proved to be completely unreliable. I was delivered a defective car. I received my Model X only three weeks ago, and within the first three days, the front passenger seat malfunctioned. The vehicle then spent two weeks in service, after which I was informed that additional parts are required and I would need to wait another two weeks for the repair to be completed. This is entirely unreasonable for a brand-new vehicle. The service team's response was equally concerning. They implied that extended repair times are to be expected due to the car's poor quality--a statement that is both unprofessional and alarming. At this point, I have owned a new car for three weeks but have only been able to drive it for one, with the remainder spent in repair. The overall quality and customer support have been extremely disappointing. read more

What a disappointing "Holiday" event today. "Holiday treats and refreshments" was a meager half sandwich (mostly bread) and a bag of chips. And you have to jump through three hoops to get a chance at winning a toy. Terrible parking in line with hundreds of people. The most miserly holiday event I've seen in decades. Never again. No wonder they have two stars. read more

I've had to go to the service center a handful of times and so far I've been impressed with the service received. For example, when they did not have loaners, they offered uber as an option to return home after dropping the car off. Most recently, I did receive a loaner with my service drop off and had a chance to drive a model x plaid, albeit the car was almost at 50k miles and pretty worn in. The service advisor was very friendly and explained the process very clearly. It turns out the service was also covered under warranty, so I did not have any additional fees to pay. It makes it feel much more worthwhile to be with Tesla and all the other techs at the center helped me with answering certain questions about my car. read more

This was terrible. Came for a scheduled test drive and there's no car available. There's no other car available to test drive. There's no other models available to test drive. They told us that it'd be right back and now it's one and a half hours until it will be back. It's a really long test drive. read more

Awful service, can't even answer phone call for a question...I'd give 0 if I could waited 40 minutes and no one answered

This location has proved to be useless on three different occasions. Back in August 2024, after someone had rear-ended my Model Y, I scheduled a dropoff but quickly found out this location was not willing to provide a loaner vehicle despite the fact I had to pay a $1000 deductible for an incident for which I was absolutely not at fault. I took my car to another location and a loaner was willingly offered. In July 1025, my wife took her Model Y because of a cracked windshield and this location acted as if it didn't want to help her at all. When they finally did, they ended up messing up the internal circuitry so that dog mode was inoperable. When my wife contacted them about it, they acknowledged there was a mistake but made no overtures to fix it. I would give zero stars to this place if I could read more

First, I don't know why I can't find Tesla Dealer Irvine. It is the same address but I wanted to post the review for the dealer showroom not the service center. Anyway, I got great experience there when I pick up my new car and trade in my old car. Lots of Tesla staffs helped me what to do first. Then I followed the procedure. Was easty to pay the final amount and submitted the title less than 5 mins. One of staffs, Alex helped me in the car to set up to link w my app, phone, the steering wheel, and many things. Thanks! All the staffs including trade in staff to follow up for the estimate, offer, pick up notice, and etc I was so happy to drive Tesla. The sales people at showroom and pick up related staffs in Irvine know what the customers expect. Location: very safe, easy access. Service: 5 stars, friendly Ambiance: respectable, reliable, comfy read more

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I just had my second appointment trying to get my Model Y repaired at the Tesla location on Barranca, and I'm extremely disappointed. I truly thought switching to another location would give me a fresh start, especially since I had such a terrible experience at the Santa Ana service center. At the first location, I was told my computer had outside damage and needed to be replaced. They showed me pictures and immediately pushed me to approve a $3,000 estimate. As someone who works in the automotive industry as a service advisor, I can confidently say that the customer service I've received from Tesla--at both locations--has been the worst I've ever experienced. I was hoping the Barranca location would actually help me as a customer. I understand Tesla doesn't work directly with insurance, but in my case the adjuster needs to verify why water entered the computer in order to cover the cost. Instead of cooperating, it felt like the staff didn't want to get involved simply because it was an insurance claim. From my perspective, it's still a job that generates revenue for them, so I don't understand why a technician speaking with an insurance adjuster is such an issue. I'm not a technician and can't fully explain Tesla-specific issues--that's why I need their support. Instead, I was told to go back to the Santa Ana location because "they already know what they're doing." I even provided the notes and the estimate from the first visit, but Barranca insisted it would be a "smoother process" if I returned there. Honestly, that felt like a slap in the face, as if they were saying, "We don't want to deal with you--take it back to them." This whole experience has been nothing but frustration and poor customer service. Once I get this issue resolved, I will never buy another Tesla again. I plan to trade in this vehicle solely because of the way I've been treated. read more

Multiple delays on delivery with inconsistent communication among staff in regards to when the car would be ready.

We just picked up my husband's new Tesla model Y and it was not a great experience. When I picked up my Tesla last year in September 20 23, it was super VIP treatment with a ribbon on my car. Someone was ready for me as soon as I arrive because you know you have an appointment, and it was super easy and the guy went over everything in the car. It was really great service. But this time we got there there was nobody there waiting for us there was a long line inside. It was really ugly inside. There was no ribbon And by the time we got to the person who helped us he was great and very friendly, but he said OK here you go just go to your car and that was it like nobody came with us or anything so I don't know it was just a really negative and not a VIP situation. I don't know what has happened and changed, but it was not a great picking up experience like I did last year. read more

Tesla Irvine at 2801 Barranca Parkway completely ruined my buying experience. I told the salesperson repeatedly that Auto Steer was a must have feature for me since I drive long distances. They assured me the car had it not once, but twice. Before taking delivery, I asked again to confirm. They lied to my face again, saying, "It just needs an update." I did the update, and surprise, no Auto Steer! They knowingly sold me a car without the key feature I asked for. Now they refuse to take the car back or provide me with the Auto Steer they falsely promised. I feel completely scammed. If you value your time, money, and trust, stay away from this location! This was my worst car buying experience ever. A complete fraudulent sale and they told me was "you are stuck" read more

Tesla Service Center - Auto Repair Near Me - Irvine, California

I want to give a huge thanks to Sage at Tesla Irvine! After facing issues with my car and getting nowhere with other reps, Sage stepped in and truly made a difference. He not only listened to my concerns but also went above and beyond to resolve everything in a timely manner. It was such a relief to finally have someone who genuinely cares about customer satisfaction! If you need help, I highly recommend reaching out to Sage in delivery, This man deserves a Raise!!! Thanks again for your awesome support! read more

Tesla Irvine at 2801 Barranca Parkway Sold Me a Car Under False Pretenses I would give it zero stars if i could. My experience at Tesla Irvine was absolutely terrible. I asked for Auto Steer and told the salesperson that it was the most important feature for me. They assured me the car had it. I even asked again before delivery, and they told me it just needed an update. read more

Tesla Service Center - Auto Repair Near Me - Irvine, California

Right when I walk in to the appointment (and this is my second visit, 1st one was a couple of months ago) and already the advisor tells me why my high beam lights are on even if there's a car in front of me at night, why my passenger seat belt alerts me even if no one is on the passenger, why my FSD isn't working properly- one time almost hitting a concrete bridge post on the fwy, and why there's a strange sound inside the car near screen. Tired of all these reps saying why things are malfunctioning and that it seems like I have to deal with it. Waiting on the tech now sitting in my noisy TESLA that's parked. Will send follow up of results. Also they are saying transportation is not provided ?!?!?!? Gotta get back to work. read more

Super rude and horrible. Walked in for some questions and was treated rudely. Walked out. No wonder their stocks are plummeting.

Salesman Anthony was extremely helpful and met our needs for a trade in Tesla option. Great location. Highly recommended.

I need to talk to a LIVE PERSON at this location and no matter what prompt you use when you call there is no option to talk to someone. I need to know if I will receive a loaner for my service visit???? Battery failed way before warranty expired??? Will there be a fee??? I have kids and go to work like everyone else how am I going to deal with transportation??? How long does replacing the battery take??? Hello???? read more

Horrible experience. We had to put a $250 deposit for delivery before we could even apply for financing. My wife and I were in a pickle with our car situation and Anthony told us that we would get the $250 back if we declined financing OR if the banks declined us also. I got a call from a Christina (I believe) this morning who was very rude and unhelpful. She stated we would not be getting our money back and it was obvious she was just trying to get me off the phone. Needless to say we will not be bringing our business back to Tesla after this experience. Please be aware that they will lie to you in any way they can to get your business and money! read more

Great service and friendly. Let me test drive a car while I waited and provided great price compared to other centers.