i worked with george and he was incredible! so helpful and knowledgeable! he went above and beyond to make sure i was taken care of!

George Rodriguez was great we need more service advisors like him. Always great customer service read more

We purchased a vehicle from Acura Tustin after being repeatedly assured that it had gone through the dealership's inspection process, was well maintained, and had credible service records. We were told directly that the vehicle had been properly examined before being placed in inventory and sold to us. Less than 10 days after purchasing the vehicle, it began vibrating. When we brought the issue to their attention, we were eventually told that the problem was related to the upper and lower torque mounts. Getting the dealership to address the issue was already an unnecessary hassle, including dealing with the sales manager, Eric, as well as Yesenia and Jennifer in the service department. They ultimately repaired it at no cost to us, rightfully so. The vehicle continued to vibrate even after their repair. Because we were not getting answers from Acura Tustin, we took the vehicle to another independent auto shop for an inspection. They provided us with a printed outline documenting multiple issues they found with the vehicle. These issues should have been identified during a proper inspection before this vehicle was placed in inventory and sold to a customer. Note, I have not even made my first car payment due to how early on this whole purchase has been. That is especially concerning because we were specifically told that the vehicle had been properly examined and was well maintained. We then repeatedly contacted the dealership and were told that the manager and service department would call us back by specific dates. They never did. We were left chasing them for answers about a vehicle they had sold to us as properly inspected and well maintained. What happened today was the final straw. My mother, who is currently battling cancer, went to the dealership in person to try to get some answers. She was told that the manager, John, was not there. I subsequently called the dealership myself and learned that John was, in fact, in the building. At this point, this is no longer just about a vibrating vehicle. It is about integrity, accountability, and how customers are treated once the sale is complete. Penh, Jefferson, and the rest of the sales team will do all they can to seal the deal when purchasing. But when there is an actual problem after the sale, our experience has been completely different with ignored phone calls, broken promises, excuses, and conflicting information from BOTH sales department and service department. We feel that we were sold a vehicle under the impression that it had been thoroughly inspected and properly maintained, only to have a significant issue arise almost immediately. We then had an independent shop inspect the vehicle and provide us with written documentation of additional issues that should have been caught before the vehicle was sold. Even after Acura Tustin's attempted repair, the original vibration remains unresolved. This is a company that lacks integrity and does a shoddy job. The way we have been treated throughout this entire experience has been unacceptable. A dealership's responsibility should not end the moment a customer drives off the lot. If you are considering purchasing a vehicle here, get your own independent inspection and verify everything yourself. Do not simply take their word for it. We have contacted Lithia corporate and in communications with them. This has been an extremely POOR and UNPROFESSIONAL experience. Update 9/8/2026: Went in with my partner to talk with the manager, John. Off the bat, he was very dismissive and avoidant. He was furious with our claims, and made harassment comments to my partner because she was vocal and communicative about the car issue, which is also in her name. Then he threw paper at her. Towards the end, he became terribly apologetic, and attempted to rectify the issue with another shoddy attempt of nothingness. Begged her to not tell anyone. His apology stems from fear of us telling HR/corporate, but we already did. Chris (mechanic) and Eric were professional. read more

I leased my Acura ZDX here at DCH Tustin Acura, and the entire team has been consistently professional and courteous. I've returned multiple times for service, and every visit has been smooth -- the service writers are attentive, and the parts department's customer service has always been incredibly helpful. I'm genuinely happy to be a returning customer, and even happier to be a satisfied one. read more

A high volume Acura dealership that actually has inventory for reasonable prices. I bought a CPO 2022 MDX Type S ADV that was way cheaper than other Acura dealers. The mileage on the CPO was slightly higher than other dealers, but it didn't matter due to the quality of work the service department put into the car. Car was shipped across the state and came in mint condition. There were some minor logistical issues, but the sales manager Jeffrey Ostergaard worked tiredlessly to fix it. If you are shopping for a car, especially Acuras, I highly recommend you use this dealership. Though, a small caveat is that it seems the dealership needs more auxillary staff due to the volume of cars they sale. However, for most customers, I think the savings here compared to other dealership is worth the small delay in fixing logistical issues. Perhaps, the smaller auxiliary staff is how they pass the savings onto the customers. FYI - The dealership also does shipping. I bought the car sight unseen which was shipped to my city, due to the good reputation this dealership has. I don't regret it. Though, hindsight, it might be worth it for some customers to visit this dealership in person to bypass logistical issues. read more

DCH Tustin Acura - 2022 CPO Acura MDX - Auto Repair Near Me - Tustin, California

This review is for sales and for service. First- Sales- Wolos Safi is a great caring person who is helpful whether you are buying a car or not. I have bought 7 cars from Wolos at DCH Tustin Acura since 2010. Just got a beautiful 2025 TLX from him two days ago. It is fantastic, the price was fantastic! His attitude, knowledge and attention to detail are beyond expectations. I am truly grateful that he has been able to help our family for the last 16 years. Thank you, my friend. Now for service- I just have to give a big shout out to Mr. George- oddly enough he has been in the service department as long as I have been at this dealership, it says a lot about a dealership when they retain employees for this long. George is a great guy, extremely knowledgeable with service and repairs! He is just all-around an awesome dude! It makes the process so much easier when you roll up and whether you're doing great or stressed and frustrated, he is there to take care of it for you. I'm also very grateful for you George- I appreciate you going out of your way for me yesterday. You rock man!! All in all- the best dealership experience. It's hard to go anywhere else, because I always have to compare them to DCH Tustin Acura. Unfortunately, nobody compares to them! Thank you to everyone at DCH Tustin Acura! John Cloonan read more

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Today, I came in for service as per usual and informed the service agent at the desk I do not want a wash. He went outside and grabbed the no wash sign and put it on my car. Despite that, I came out to my car washed. For the past two years, I have always washed my car by hand in a very specific manner. It's never been washed by anyone asides from me. Today I see streaks on the black trim from them washing my car despite me explicitly saying I did not want a wash. Also the vinyl I installed got messed up from their wash. Now I need to reinstall it properly using heat and tweezers and I need to polish the black trim to account for the new scratches from their microfiber cloth. I came here for a simple oil change to have one less thing to worry about but instead left with an additional inconvenience. Three stars because I recognize this is an isolated incident, please improve on the communication. If somebody does not want a car wash, DO NOT wash their car. read more

DCH Tustin Acura - vinyl misplaced after wash - Auto Repair Near Me - Tustin, California

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The sales team is fantastic and the customer service is top of the line. I was able to get the car that I wanted at the price I was able to afford and had amazing follow through with every person that I dealt with from every Department. Thank you read more

Spent two evenings here and walked out without a car. We were trying to buy a car for $18,500 and they were trying to sell us a lot of extras coming to nearly $26,000. We already had financing from the credit union. We finally went to Cadillac Laguna Niguel and found a much nicer car for $19,000 and we were out the door within two hours with full financing! No games, no add-ons. Just nice people who wanted to sell a car. read more

I got my ADX serviced and George, my service rep was amazing. Very friendly and welcoming and made sure I understood everything that needed to get done for my service. I recommend asking for George when you're in need of your Acura to be serviced! 10/10 read more

I recently purchased a used Tesla from this dealership. There was a discrepancy between the options they represented and the options the car actually had. The matter was resolved amicably, and both the company and I are satisfied with the outcome. read more

Car buying at Tustin Acura has been quite a different experience than the other Acura dealership I've purchased before (twice, I love my Acuras). I specifically liked how they do not add any extras to the MSRP when negotiating. Miguel was extremely helpful in making the purchase stress free/ pressure free, giving me and my sister (the buyer) the time and space needed to go over numbers and making a final decision, answering all our questions about the ADX and ZDX, informing us of all the safety features. Miguel was also very attentive and considerate of the children with us, that was much appreciated Miguel! Made the car buying process seamless and delightful. read more

DCH Tustin Acura - Auto Repair Near Me - Tustin, California

Another 5 star review for Tustin Acura! Ernesto was our sales person and helped us with a preowned vehicle purchase. I need to purchase a vehicle for my kids. He was so patient with the test driving of the vehicle, helping me understand the different functions and the close of sale was easy and quick. Asail was our finance guy and he was also amazing offering us a great warranty deal and the paperwork signing was quick and efficient. I highly recommend this dealership. A+ dealership experience read more

If you're buying an Acura and don't ask for Ken, you're doing it wrong. Ken is the kind of salesperson that completely redefines the car-buying experience. From the moment I walked in, he was genuine, sharp, and fully focused on helping--not selling. I never felt rushed, pressured, or "handled." Instead, Ken guided me through every step with total professionalism and a calm confidence that immediately put me at ease. I came in looking for something special, and thanks to Ken's knowledge and attention to detail, I drove out in the new ZDX Type S--an absolute beast of a car that I wouldn't have even considered without his insight. He knew the product better than anyone I've spoken to, explained everything clearly (even the techy stuff), and made sure the experience matched the level of the vehicle: premium from start to finish. Even after the deal was done, Ken stayed in touch to make sure everything was perfect. That's not just great service--that's rare. Bottom line: Ken is a pro's pro. If you're serious about buying an Acura, go see him. You'll walk out not only with the right car, but the confidence that you were taken care of by someone who truly knows what they're doing and actually cares. read more

DCH Tustin Acura - Ask for Ken - Auto Repair Near Me - Tustin, California

I would definitely recommend Tustin Acura. Miguel was my sales representative and he was very helpful. I called dealerships ahead of time in search of my car. Miguel helped me track it down and had it shipped in from out of state. I compared deals with South Bay, Cerritos and Escondido - Tustin was the best deal. Miguel made this process very easy - we corresponded via email, text and phone call until my car arrived which saved me hours of being at the dealership. Miguel was very straightforward and transparent with me throughout the process, which was very appreciated. read more

It's my first time bringing in my Acura Integra A-spec Tech to this dealership and I can only say all the staff were very accommodating and helpful. George walked me through the paperwork and nothing but nice to me! Definitely recommend! read more

I got a referral from my HS friend who had a straight forward, easy to do 1pay lease deal with Jimmy Z at Irvine Acura for a black/black 2024 Acura ZDX AWD. I emailed Jimmy Z that I needed to bring my mom in to do a test drive and that she was ok with all EV vehicle. I didn't hear back from him and ended up calling the dealership last Mon. After the road test, the substitute sales assistant Vinny went to get the offer sheet from Deangelo. It was was 44% higher than the deal we had. Outregous, switchoo. (you can see my full review on their Yelp dealer site) We drove 90 minutes from the South Bay thru the beginning of rush hour on the 405. So I was not happy. After seeing the other ratings, my experience does not surprise me now. Irvine Acura: Dishonest dealership. Poor management: manager who does not come out to speak directly to customer when appointment was with him. When I got home, I got online and reached out to a direct contact at DCH Tustin Acura. I asked Ernie for a straightforward deal that my other friend got from him 2 weeks ago. He got back to me and said- yes! But then when he was looking for actual black unit- he said that it would be $600 more since limited stock and that's what Acura charged. I paused and went to do some research with my brokers and other Southern CA Acura dealers. Between the games other dealers tried- I reached out to Ernie and we settled on a deal. It was very straight forward- all the documents were done electronically remotely. All that was left for me to go to dealership to inspect vehicle, pay, and take delivery. Took delivery last Thursday and paid with Apple Pay with my Apple Card. (I subsequently found out that my HS friend said that Irvine Acura charges 3% to use credit card!) Couple of minor hiccups at inspection and delivery: 1. rear decklid had med, deep scratches that the dealer detailers were NOT able to remove- told not to be too aggressive since a proper paint correction would be warranted and I have my own guys at Polished Protection who could do that more precisely and safely. 2. front passenger side: lower side skirt moulding was misaligned and not flush with the rest of the side (the driver side was). Ernie took photos and sent to service. They couldn't address that same day. [Service called me the next day and said they could get me in mid-July- b/c of the limited loaners. Disappointing to say the least for something that was noted at delivery. I updated Ernie and he called service and got me for next Tuesday and Sales would provide the loaner. That was a very nice touch.] When I was driving back up to the South Bay, I realized that: 3. No Monroney sticker. Next day, Ernie located it. 4. No digital CA DMV paperwork given (or signed by me). But I did have CA temp plates- and when I messaged Ernie- the contract and actual miles at delivery were not the same. Didn't sign an odometer disclosure. Next day, Ernie had finance manager sent me the documents- they did it digitally and signed power of attorney on my behalf- ironically, I didn't sign that. 5. Acura EV app: was down so we could not complete set up to get connected to car and get EVgo credits. It seems problematic. Next day, we tried remotely with the links he sent. Still didn't work. Will try to complete when I go in for service. 6. When we opened the trunk, my mom and I were very surprised that there was no trunk privacy cover! Ernie took me to parts and they said they could order for discounted $187, but it needed to be installed- the cover hold ends need to be riveted in! pass Overall, this is first time Acura ownership- coming from 10 Audis. 5 Lexus' and 2 MB so our start was a little bumpy. Ernie & DCH have been relatively easy to work with and they are technologically friendly. James in finance was efficient as well- the DMV paperwork was the only thing missing. But I was in/out in 10 minutes. No upselling dealer add ons, which was greatly appreciated. Ashton, the GM messaged me over the weekend so I sent him some honest feedback on the good and not so good aspects. PS ZDX is actually a GM product and you can certainly tell it's non-luxury underpinnings- the center console plastics and climate ctrl knobs are very cheap looking as are the lightweight keyfobs. (asked for heavy duty dealer Acura keychains, but they said they were out). The wireless phone charger is terrible as is the lane centering. Acura should have ditched the chrome and silver lower trim. Good thing this is a 24 month lease at a fantastic price- and drives well enough- otherwise for a $70.5k vehicle- no front camera, no HUD, no partial auto-drive, and no hands-free trunk. PPS Coming from true luxury brand, it was disappointing to learn that Acura does not have a factory service loaner program. Individual dealers may have some, but they are extremely limited and have to book out several weeks- and not for routine services such as oil changes. Audi, Lexus, MB all offers these truly luxury amenities. read more

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Another wonderful experience at DCH Tustin Acura! Kyle was my service advisor, and he was very knowledgeable, efficient, courteous, and clear in the entire process. He is very skilled at multitasking and is super experienced. Thank you Kyle! read more

DCH Acura is definitely the only Acura dealership I would send anyone to. When I first showed up at DCH Tustin Acura I was greeted and serviced by Sean Berry. I HIGHLY recommend anyone to work with him-- you will not be disappointed! Sean went above and beyond to meet my needs and was very persistent in looking for the exact Acura model and design that I had my heart set on. I was extremely impressed by his genuine care and exceptional customer service. Thank you so much Sean! I look forward to recommending family and friends to your location and look forward to hearing nothing but great things. DCH Tustin Acura is so lucky to haveyou. You truly broke the stigma of what a car sales person is. Way to set the bar high! read more

I had an excellent experience working with Wolos Safi . From the moment I walked in, he made me feel comfortable and never pressured me into making a quick decision. His communication skills stood out he took the time to listen to what I really needed and explained every detail about the cars in a way that was clear and easy to understand. His product knowledge was impressive. He knew every feature, warranty option, and even how the different models compared to other brands. That really helped me feel confident in my choice. What I appreciated most was his patience and professionalism. Buying a car can feel overwhelming, but he answered all my questions with honesty and respect, no matter how small. He also showed great problem-solving skills by helping me find financing that worked within my budget. I was offered every rebate on the book. He was 22 plus years of experience. We will definitely keep him in the family. read more

I had a major recall for my mdx Acura and this place was so quick to do the recall. While my car was there and since they gave me a loaner I decided to get my timing belts done. The pricing was similar to low cost places I've been to. They did a great job and I asked for my old parts back which they did give me. Since this time I have brought my car back in for the rest of the 100,000 mile job which is the tune up. Again they lent me a loaner which is very nice. I think that's the best part about going to a dealer. To be given a loaner while your car is getting work done. I highly recommend this dealership. read more

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Had to take my sister's car in for servicing recently and it was a great experience. I was under very strict instructions because she has been bringing her car to DCH Tustin Acura for years! Kyle H. was the service rep and he's the definition of professional--friendly, knowledgeable, and looking out for his customers. I really appreciated how efficient he was: I was in and out the door as quickly as possible without cutting corners. I left feeling confident in the quality of service I'd received on my sister's car and understood why she sent me here! Highly recommend asking for Kyle if you want a seamless and stress-free experience! read more

Absolutely horrible experience. So I bought a used car back in July of 2025. I figured going to a dealership they may take better care of their cars. Not at all. I have had constant issues since and it hasn't even been a year. Basically a month after, they already had to replace my battery because I kept getting warnings. This continued even after they replaced it and I would reach out and the last time I didn't even receive a response. The next thing is that I had messaged at one point to confirm that the IRS was reported to about my used Chevy volt which would've applied to the clean vehicle tax credit. I was directed to call the dealership directly and was told that everything was okay on their end and if there was anything else they needed to do to let them know. But obviously if they say everything is okay, I believe them and I don't know exactly what they need in their end. Come now that taxes are due, they say that there's no way any of them ever said this, and that they didn't file my car to the IRS for this, and now instead of getting money back because of their error, I owe. I'm unclear of why this wasn't taken care of and now they all of a sudden they are very well versed on what they had to do to make it happen. I don't appreciate lying or misleading. The last thing I want to mention is I don't know who inspects these used vehicles but obviously it's my fault I didn't check every single thing. There was aluminum that was lifting by my seat belt buckles that cut me and my passengers every time until I finally just broke it off on both sides. Because I was over forgetting every time I had to buckle my seatbelt, that I would get cut so deep it would leave scars. This place has been so disappointing and now I'm stuck paying off this car that constantly has issues and I'm not receiving the credit that my car literally was eligible for because they didn't fill out a single form to the IRS. If I could go back and get a used EV elsewhere I wish I could've. I would never go here again. Ive tried to take all this to corporate and can't reach them so I guess the BBB is next. read more

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I took my ZDX for maintenance and received excellent service. The communication on the status of my car was timely. The customer service rep Kyle Herron was professional and knowledgeable. I was pleased to learn that Kyle has been with Honda for 20 plus years. read more

Like many people, I've always dreaded the car-buying experience -- the pressure, uncertainty, and constant follow-up calls can be overwhelming. But I have to say, my experience with DCH Tustin was refreshingly different. There was no pressure, no hidden fees, and none of the usual dealership runaround. It was a smooth, straightforward process from start to finish. Went in for a test drive with Jose Rios, he did not hassle me at all. He made our experience a 10/10. I'd highly recommend DCH Tustin to anyone looking for a new or used car. read more

They are great, they let you see the lot, they really only check up on you once and let you stroll around for what you are liking. I appreciated this, and when I was interested in a vehicle, they were there to help open them, explain, and give recommendations. For buying, they have their packages included in estimates, but they are upfront stating that everything is optional. We ended up getting a 23 CPO Integra, and were glad with the price, negotiations, and financing. Only took around 2 hours max. Very happy! read more

DCH Tustin Acura - Auto Repair Near Me - Tustin, California

I never really rate any bussiness on yelp but this time I actually wanted to take the time and talk about my experience at this dealership . First and foremost the ambience and the vibe are great along with Jose Rios costumer service . I have to say he was super patient with me because my credit was not so good but they've actually took the time to get me approved and also for the car that I really liked . Not like other dealership that try to sell you a whole different car than the one you're looking for . I love my car and I will definitely be coming back here . As long as I live in Orange County this will be my dealership of trust . read more

DCH Tustin Acura - Acura integra aspec - Auto Repair Near Me - Tustin, California

Received great service and help from the parts manager, EC, and just wanted to acknowledge him for his support. Had an item that was back ordered and was contacted by him that he would let me know when it was available. After a couple months, he was true to his word and reached out to let me know when the item arrived. Everything was also handled professionally, as I received a printed invoice and an emailed invoice for my purchase. Would not hesitate to do business here again! read more

DCH Tustin Acura - New motocompacto apparel - Auto Repair Near Me - Tustin, California

I recently took my car to this dealership (first-time customer here) for service and had a very concerning experience. After the appointment, I noticed unusual noise while driving. When I looked closer, I discovered that bolts on my oil pan were left loose - the pan was partially unsecured. This is not a small mistake. Loose oil pan bolts can lead to severe oil leaks, engine damage, or even complete engine failure if not caught in time. What makes this worse is that the car was on a hydraulic lift during service -- meaning the techs had a clear view of the underside of the car. How could this have been missed when lowering it back down? It was only by chance that I noticed the issue before it caused permanent damage. I trusted a dealership service department to perform basic maintenance to manufacturer standards, but this shows a clear lack of care and proper quality control. At minimum, all bolts should be torqued to spec. The fact that this was missed makes me question the safety and reliability of the work being done here. read more

DCH Tustin Acura - Auto Repair Near Me - Tustin, California

This review is for sales (for my husband's car), but I'm typing this as I'm at the dealer with my car for great service from George. Last Saturday my husband and I went into Tustin Acura to look at a used RDX A-Spec Advance. We were greeted by Jose Rios who was extremely friendly and helped get us a great deal. The finance manager, Misael Iniguez, was very helpful and got our paperwork done quickly so we weren't spending the whole day there which allowed us more time driving our new car! Our overall experience at Acura of Tustin was very positive!! Thank you Jose and Misael for making purchasing a car easy. Alison and Michael read more

This review is for the Service department and Specifically Kyle Herron. Utmost care and made this a perfect experience. Highly recommend asking for him if he's available. read more

I was in contact with this dealership for two days, actively working with their team to finalize a deal. Since I live over an hour away and have two small children, I made it clear from the beginning that I needed everything lined up before making the drive. We finally agreed on terms, and I scheduled an appointment to come in and purchase the vehicle. An hour into my drive--kids in tow--I received a call from the dealership saying someone else was driving and buying the car I was on my way to purchase. No courtesy hold, no warning, no accountability. I didn't end up buying the vehicle, and I never will from this dealership. Their lack of professionalism and respect for customers' time and effort speaks volumes. Just a heads-up to anyone considering doing business here--be cautious. Their word doesn't seem to mean much. read more

I came in needing to upgrade my mom car to something larger, as I'm currently expecting. Although my family and I have been loyal Mercedes clients for years, I preferred the Acura MDX over the GLE or GLS, which were my other considerations. I want to sincerely thank Sean for helping us from day one when we came in to view the MDX. He was patient, kind, and understanding while we worked through several decisions. If it weren't for his professionalism and attitude, I would have taken my business elsewhere. Unfortunately, our experience with Erik in finance left a very distasteful impression. While my boyfriend primarily handled the numbers, I listened closely to every conversation. I understand that negotiating can be frustrating, but it is also a normal and expected part of purchasing a vehicle. Most clients will want to explore options and try to secure the best deal possible. On our first visit to review numbers, we were there for about an hour or less. After receiving an initial number sheet we were open to considering, we explained that we needed time to review our options, including our existing lease and checking with my bank for a better APR. This was communicated clearly and respectfully. When we returned the second day, my boyfriend simply wanted clarification on the deal in writing, as there had been multiple phone conversations and several different numbers flying around. This conversation lasted less than 20 minutes, but towards the end Erik became aggressive. His tone turned unfriendly and rude and it felt as though we were being reprimanded for negotiating, something that is completely normal in a car purchase. During this exchange, Erik rudely stated, "I don't do this back and forth stuff," which was surprising and unprofessional. Negotiation is a standard part of the car buying process and I have never experienced a finance representative speak to me or my family this way, especially after years of purchasing vehicles elsewhere. By industry standards, under an hour the first day and under 20 minutes the second is not considered excessive "back and forth." At that point, I told my boyfriend we did not need to proceed and could take our business elsewhere, as I did not appreciate the tone or energy of the interaction. Although my boyfriend decided to move forward with the purchase as he was set to take home a car today, the experience significantly dampened what should have been an exciting moment. I was no longer excited about my new car. Erik never returned afterward to acknowledge us or even congratulate us on the purchase, which is typically standard when closing a deal. This further reinforced the lack of professionalism and customer service we experienced in finance. Overall, Sean provided excellent service, and shout out to Jeff for helping us close, but our experience in the finance department took away from what should have been a positive and memorable experience. Sales Department 5 Stars ( & Jeff) Finance 1 Star read more

Jerry and Misael are amazing they really took care of me and my wife with vehicle we wanted will definitely bring some family and friends to them when they need a vehicle read more

DCH Tustin Acura - Vehicle - Auto Repair Near Me - Tustin, California

Eric & Sarun were absolutely fantastic! They were professional and pleasant to work with on the vehicle I wanted. No bait and switch, they helped me get exactly what I wanted. read more

I had an issue with services regarding warranty because We got the car from DCH Tustin Acura. Had the run around because my service coordinator was out . For whatever reason I got transferred to sales to go over warranty & was helped by Brian the Sales Manager . He went above and beyond to resolve my issue & I am very pleased & would highly recommend working with Brian at your next visit to DCH Tustin Acura . read more

I purchased my Acura RDX from Tustin Acura in January of this year, and up until recently, my experience had been excellent. From day one, the team was intentional, caring, and professional. I genuinely felt like I was in good hands -- especially with the outstanding service provided by Kyle in the service department. He was attentive, kind, and clear in his communication. His level of customer service should be the standard across the entire dealership. Unfortunately, my recent experience this past weekend left me disappointed and frustrated. I picked up a loaner vehicle on Friday, May 2nd, due to a warranty-covered repair on my RDX. Jesus from the loaner department assisted me with the vehicle handoff. He conducted a walkthrough and gave me what seemed like a rehearsed list of rules -- no smoking, no drinking, return it clean, etc. -- which I had no issue with and considered basic logic. However, when I returned the vehicle on Saturday morning, May 3rd, the experience changed dramatically. Jesus greeted me as I began transferring my daughter's car seat and belongings from the loaner back to my RDX. I noticed he was doing a walkthrough with another customer at the vehicle next to mine but did not go over any of the same rules he gave me -- which I quietly found inconsistent. As I finished gathering my belongings, Jesus approached and told me everything looked fine, and asked me to sign the release form. Then, casually, he said, "By the way, you left some crumbs in the back seat. I don't know if you'll get charged for that -- just giving you a heads up." For a few crumbs? I asked for clarification, and he replied, "Well, that's a different department than mine. I'm just giving you a heads up." I found the comment excessive and said so. He backtracked, saying, "That came out wrong, I used the wrong words." Then he added, "They'll only charge you unless you had pets in the vehicle besides your child." That remark was off-putting and, frankly, inappropriate. I felt singled out and spoken to in a nitpicky and condescending way. I asked to speak with his manager because the entire situation -- from the crumbs to the comment -- felt unnecessary and mishandled. When Jennifer Herrera, the manager, came out, she had a confrontational demeanor and did not introduce herself -- I had to read her name tag. It was clear she had already spoken to Jesus and had no interest in hearing my side. One of the first things she said to me was, "Looking at your demeanor and Jesus, I will believe Jesus." Of course, I looked upset -- I had just been told I might be charged over something as irrelevant as a few crumbs in a loaner vehicle, which could be vacuumed in seconds. Rather than de-escalate the situation or seek understanding, Jennifer doubled down. She dismissed my concerns, never acknowledged the miscommunication, and turned what could have been a simple clarification into an argument. She finally rolled her eyes and disingenuously asked Jesus, "Can you apologize?" while he stood there without taking any ownership for his words. At that point, feeling disrespected and not heard, I walked away. As I got into my car, Jennifer called out, "Goodbye, have a great day," with a forced smile that felt sarcastic and performative. She and Jesus turned and walked away together, likely continuing the conversation without me, as if I had been the problem. This encounter completely contradicted the professionalism I had come to expect from Tustin Acura. While I don't believe Jesus intended to offend, his poor word choices and lack of accountability -- combined with Jennifer's dismissive and biased response -- were extremely disappointing. Her final justification was, "I've known Jesus for 8 years -- he would never say such things," despite Jesus himself admitting he "used the wrong words." Tustin Acura, I hope you take this feedback seriously. One negative encounter can undo a year of positive experiences. read more

If I could give zero stars, I would. I've gone to dozens of parts departments and the Tustin Acura parts dept is the worst I've ever had to deal with ever. I've been screwed by them so many times in the past. This is the lastest. I went in to buy a factory key and have them cut it. I got there and handed them the title. The guy came back and said they could do it but not that day. He needed more time and told me to come back in the morning. Even thought it was 45 more minutes until he closed. I guess 45 minutes isn't enough time for him to cut a key. There was no other customers there at all, just me. The next morning I drive all way down there again hoping to get my key. I hand the idiot at the counter the title, and he say's he can't except it. I have to show him the registration, he says. OMG, I am done dealing with these idiots at Tustin. I've had other problems with them in the past as well. I wish OC had more Acura dealerships but these are the knuckleheads we get. Thanks Acura for awesome products and horrible service. read more

I've never been treated so well. Care and authenticity. It really means a lot .Thank you

Review for Omar at Tustin Acura This was my best experience to date in the car-buying process, all credited to Omar. What a refreshing approach to work with someone who brings professionalism, a relaxed atmosphere, and so easy going. His years of sales experience and calm demeanor made us feel completely at ease. What a true pleasure it was. During the test drive, Omar let us experience the car without unnecessary chatter, making the drive smooth and enjoyable. The entire experience was easy, and stress-free. Truly one of the best in the auto industry! Highly recommend! And will. Thank you, Omar! And the team at Tustin Acura for an exceptional experience! It certainly won't be our last. -- Merian read more