The online communication was exceptional. Mo was the service specialist that assisted me, was genuine and was very transparent with the process of the sale. I highly recommend Tustin Toyota read more

We had a great experience purchasing our new Toyota RAV4 from Tustin Toyota.  From start to finish, the process was pretty smooth.  Tarek was wonderful to work with throughout the sales process. He was knowledgeable, patient, and never made us feel rushed or pressured into making a decision. They didn't have the exact color we wanted in stock, Storm Cloud. So we reserved one, and to our surprise, it arrived earlier than expected! Nathan in finance made the paperwork process easy to understand and efficient. He took the time to explain everything clearly without pushing unnecessary extras, which we really appreciated. Overall, this was a positive car-buying experience. Thank you, Tarek and Nathan, for helping us get our new RAV4 Plug-in Hybrid! read more

I wanted to take a moment to recognize the outstanding service I received from Cindy Reyes and Edwin Chan at Tustin Toyota. I have always purchased my Toyotas through Edwin Chan, and once again he delivered an exceptional experience. This time, Edwin introduced me to Cindy Reyes, and together they make an incredible team. I recently traded in my 2024 Toyota Camry for a new 2026 Toyota Camry Hybrid, and Cindy made the entire process absolutely phenomenal from start to finish. She was knowledgeable, professional, and clearly experienced, which made everything smooth and stress-free. What stood out most was how much she genuinely cared about us as customers. She took the time to answer questions, guide us through the process, and ensure we felt comfortable every step of the way. Beyond her professionalism, Cindy was also fun, personable, and easy to talk to. In my opinion, those qualities are what truly separate good customer service from great customer service. She made what can sometimes be a stressful experience feel enjoyable and exciting. I want to sincerely thank both Cindy and Edwin for another unforgettable car buying experience. Their dedication to their customers is second to none, and they have earned my trust and loyalty for years to come. I will continue to purchase my Toyotas from Cindy and Edwin at Tustin Toyota and would highly recommend them to anyone looking for an honest, professional, and enjoyable car-buying experience. Thank you again, Cindy and Edwin! read more

My first time here ever (after going to about 5 other dealerships in OC) having been driving my 4th Mazda (which turned out to be a lemon). Went to the front desk, asked for someone seasoned (who knows their car models). I got Ray Hachem who has over 10 yrs experience. The sales process was extremely smooth, he is relationship driven (never pushy). He is very kind and the consummate professional. He took care of all my needs. His follow up and keeping his word is exceptional! He is very trustworthy! I recommend him to everyone looking for an exceptional sales experience buying or leasing a Toyota. Ray seriously goes above and beyond to help and make life easier for you!!! I got introduced to his sale manager Mario! You will feel like you are sitting with the Godfather! He is seriously kind and professional. It was fun connecting with Mario. He is so great! Wonderful human being! Then I worked with finance manager Vincent Fung. It was really important to me to get maxium warranty, maintenance and coverage for my windshield and tires. He found creative ways to help me get max coverage for greatest peace of mind with my purchase. The systems are automated and moved really quick. This place has a spirit of excellence. It is one of the largest Toyota dealerships in the country. It is huge, multilevels. There is even a Subway inside the dealership (with the softest white bread and best sandwich artists). - Today is day 2, and I went to my vehicle expecting to have to unbox my floor mats, low and behold they did that all for me at the dealership - The car came with a FULL tank of gas (thank you for the thoughfulness) - I had driven to the dealership in my current vehicle, I was wondering how to get the NEW car back to my home, Ray offered to drive one of my cars back home with me, if I would give him a ride back (this probably saved me 2+ hours, trying to coordinate with friends to help me to relocate the car to its new home. SUPERB SUGGESTION, first time I ever got such an offer. Just like that, I am now a new Toyota owner!!! Super happy and highly recommend. read more

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I had an outstanding experience purchasing my 2026 Toyota RAV4 Plug-in Hybrid XSE from Tustin Toyota, and I couldn't be happier with how everything went. A huge thank you to my salesperson, Jack Hsu, for making the entire process smooth, professional, and stress-free. Jack was knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions, kept me informed throughout the process, and worked hard to make sure I had a great buying experience. Buying a new car can be overwhelming, but Jack made it enjoyable from start to finish. His honesty, excellent communication, and dedication to customer service really stood out. If you're looking to buy a Toyota, I highly recommend asking for Jack Hsu at Tustin Toyota. He genuinely cares about his customers and goes above and beyond to make sure you're taken care of. Thank you again, Jack, for helping me drive home in my dream 2026 RAV4 Plug-in Hybrid XSE! read more

This marks our second vehicle acquisition from Tustin Toyota. We are pleased to acknowledge a positive experience with Mr. Eddie Rodriguez from the Sales department. For individuals considering a vehicle purchase, we highly recommend engaging with Mr. Eddie Rodriguez. Mr. Vincent Fung, the finance manager, demonstrated exceptional professionalism throughout the entire transaction. We extend our gratitude to Mr. Eddie Rodriguez and Mr. Vincent Fung. read more

Tustin Toyota - Car Dealers Near Me - Tustin, California

I always request Jordan Ghaffari whenever I bring my car in for service, and once again, he did not disappoint. I've been coming here for months, and my most recent visit was just as smooth and professional as ever. He's incredibly knowledgeable, efficient, and always gets everything done in a timely manner. Jordan is professional yet friendly, and he truly makes the whole process stress-free. I completely trust him with my car every single time. The dealership itself continues to make waiting easy and comfortable. They offer complimentary coffee and tea, the waiting area is always clean and spacious, and if you're there for a longer service, there's even a Subway on site. As a parent, I especially appreciate the kid-friendly section where my toddler can play -- it really makes such a difference during longer appointments. Still a 5-star experience all around! read more

Tustin Toyota - Car Dealers Near Me - Tustin, California

Subject: Formal Complaint - Unauthorized Repairs, Lack of Transparency, and Coercive Practices - Tustin Toyota To: Tustin Toyota Management / Toyota Corporate Customer Relations Date: April 28, 2026 Regarding: Tim Rau (Assistant Manager) & Bobby Ramirez (Service Manager) - Unauthorized charges totaling $577.08 on 2012 Toyota Sienna. To Whom It May Concern, I am writing to file a formal complaint regarding the deceptive service communication and blatant lack of transparency I experienced at Tustin Toyota on April28, 2026. This incident specifically involves Tim Rau (Assistant Manager) and Bobby Ramirez (Service Manager). I have been a loyal Tustin Toyota customer since 2012. Our family purchased a 2012 Toyota Sienna van and a 2013 Toyota Highlander from your dealership. For over a decade, we have brought both vehicles to your service center regularly for oil changes and maintenance. I have consistently worked with Eric Paulsen, a service advisor who was always professional and transparent. (I later learned that Eric may no longer be with Tustin Toyota, which is unfortunate given the stark contrast in service quality today.) Incident Summary: On the day of my appointment, I arrived at approximately 09:45 AM for a scheduled oil change only, a service covered under my prepaid extended Toyota Care program. This time, I worked with Tim Rau. Upon check-in, I clearly stated that I was there for an oil change only. Mr. Rau proceeded to list recommended repairs for my 2012 Sienna. I acknowledged awareness of these issues but never agreed to have any of them performed that day. At 1351, I received a text that my vehicle was ready. When I went to the cashier counter, I was shocked to be told that I owed $577.08 before I could take my van. When I questioned Mr. Rau, he claimed I had authorized all the repairs - which was absolutely false. I asked to speak with his manager, Bobby Ramirez. Mr. Ramirez immediately sided with Mr. Rau, stating that my signature on a document meant I had approved all repairs. I tried repeatedly to explain: My signature was for the oil change authorization only, NOT for hundreds of dollars of additional work that I never requested or approved. Mr. Ramirez disregarded my explanation. Most Troubling Actions by Mr. Ramirez: · Threatened to keep my van if I did not pay the full $577.08. · When I insisted I could not pay for unauthorized repairs, he offered a 50% discount ($288.50), but only if I applied for a credit plan through Sunbit, implying I could not afford the full amount. · I am on a tight budget supporting young children. Being pressured into a financing plan for work I never authorized is not only unethical , it is predatory. Police Involvement: Because I felt that my vehicle was being unlawfully withheld and that the situation bordered on coercion, I called the non-emergency Tustin Police Department at 1324, while still at the dealership. The responding officer listened to my experience and informed me that this was a civil dispute over unauthorized repairs and payment. The officer did not intervene and recommended that I pursue this matter as a civil complaint, which I am now formally doing through this letter and, if necessary, legal channels. Why This Matters: I am not writing solely for a refund. I am writing because loyal customers deserve transparency. I have trusted Tustin Toyota with our family's vehicles for over 10 years. Today, I was treated like a source of revenue to be manipulated - not a customer to be respected. Customers should be warned: · Read everything you sign - even for a routine oil change. · Ask for a copy of your signed agreement upfront. · Be aware that a signature for one service may be misrepresented as approval for others. I have all documents on file and can provide them upon request. Requested Actions: 1. Investigate the service practices of Tim Rau and Bobby Ramirez regarding unauthorized repairs and coercive payment tactics. 2. Review the signed authorization to confirm that I never approved the $577.08 in repairs. 3. Provide a written response addressing how Tustin Toyota will prevent this from happening to other customers. 4. Escalate this matter to Toyota Corporate for review. I am sharing this complaint publicly so that other customers - new and loyal alike - can make informed decisions. I hope Tustin Toyota will take this seriously and correct course before more families are treated this way. Sincerely, Leon L. Customer since 2012 read more

Tustin Toyota - People involved. - Car Dealers Near Me - Tustin, California

Tustin Toyota will always be a little extra special for me, as it's where I bought my Prius! And I love my little Prius-that-could. The sale negotiation was reasonable, and I secured what felt like a great deal at the time. Since then, it's been relatively positive with maintenance and service experience. The service folks are always happy to explain, negotiate deals, and provide a break down of issues. They've got reasonable packages and pricing on most service items, and there's the comfort of knowing the source of materials is directly from Toyota. Scheduling is also easily done on online or via phone call. To top this off, sometimes you even receive considerate treatment when an issue comes up. For example, my gas had completely run out after maintenance for some reason, and when I pointed it out, the staff went to fill the gas tank - and they actually filled it quite a bit! Tustin Toyota has provided me with years of reliable purchase and service/maintenance experience. I am grateful to have a reliable and consistent place to support my aging little Prius read more

Tustin Toyota - My precious Prius from Tustin Toyota - Car Dealers Near Me - Tustin, California

I just bought my Tacoma TRD Sport from Mo at Tustin Toyota, and I honestly couldn't have asked for a better person to work with. He really took his time with me and never made me feel rushed or pressured. Whatever I needed, he went directly to the manager and did everything he could to make it happen. He also gave me a really, really good deal. Mo is genuinely an amazing person to deal with. He made the entire experience easy, comfortable, and personal. I'm extremely happy with my new truck and truly appreciate everything he did for me. If you're looking for a Toyota, definitely ask for Mo! read more

I had a wonderful experience at Tustin Toyota. Specifically Kirk Putman was my service manager he was extremely kind, patient, knowledgeable, and very honest. He helped me through a situation I was having with my car and he went over and beyond to make sure that my car was covered under warranty and that everything was taken care of for me. I received my car on time and the problem was solved 100%. I really want to acknowledge Kirk and the wonderful job that he does over there thank you Kirk. I highly recommend anyone that need Service with their Toyota go see Kirk! read more

My girlfriend and I spent a whole day dealership hopping until we finally made our last stop at Toyota Tustin. The team there was super helpful and gave us a great deal for a basically new 2023 Toyota Corolla! Thanks to the team at Toyota Tustin for giving us a great experience while providing all the help they could! read more

Tustin Toyota - Car Dealers Near Me - Tustin, California

5 stars for Edwin and Cindy Great and fast deal, prices were as I expected. Quick deal and streamlined delivery. All paperwork was ready to be signed, Edwin had everything ready, Cindy was friendly and courteous throughout the process. 2nd car from this dealership, both have been extremely quick and honest deals read more

They advertise online sales that you cannot purchase due to internal server errors and pull a bait and switch with full prices when you go in person because they do not honor online prices to their own website Do not recommend this dealer or their services as they offered 0 means of accommodation or remediation read more

Did a 5000-mile service promptly on our 2020 Camry hybrid. Fair prices for a dealer. Identified something costly to fix but agreed that we could leave it for a while. Took us home via their customer shuttle. To improve: the invoice has a lot of repeated text. read more

Amazing trade in experience! Ethan delivered the car to me at my convenience, paperwork done in less than 30min. Mr. Juan Q. prepared everything and found me the exact Camry I wanted at an even better price than initially discussed. Will definitely work with them again, thank you both!! read more

Tustin Toyota - My new Hybrid Camry delivered to my, thank you Ethan & Mr. Juan Q. of Tustin Toyota! - Car Dealers Near Me - Tustin, California

I went to the dealership to pick up parts , and met a sales person " MO" , very attentive, knowledgeable. Almost ended up another car on my garage. But for some reason, deal didn't closed up, but " MO" still patiently done his job. If you guy in Car Market at this moment, Don't hesitate to look for " MO" and give him the opportunity to assist you on your next car buying journey. Best wishes " MO". read more

My experience was that the representative did not show enough concern with the problem I had reported. While visiting the dealership for my 10k maintenance, I mentioned that my panoramic window retraction was making a rough sound while opening only the internal part and not the window itself. The mechanic came back saying there was a bulge in my weather stripping possibly caused by car washes machinery. I wash and detail this vehicle myself. But the issue itself was not addressed and they simply said it's working now. The noise is still there! read more

Purchased a remanufactured alternator from Tustin Toyota since it was the cheapest in the area and the original lasted 200k+ miles so I figured I should just stick with Toyota/Denso. The Toyota parts website makes it easy to order the correct part. The prices are also very reasonable. It ended up being slightly more expensive than Rockauto for the same part but with faster availability. When I put it in I knew it was defective out of the box because the battery light was dimly lit while running whereas it was not before. The voltage checked out OK but I was skeptical. I asked them if there was a warranty and they told me Toyota parts are covered for 1 year. I figured I might as well use it until it broke. 1 month later the alternator failed to charge my battery and left me stranded. I inquired about a warranty exchange, told them my symptoms and VIN number, and after some back and forth they agreed to replace the alternator under warranty. They let me know when the part was ready. All I had to do was to give them the defective part and they handed me the warranty replacement. I just put it in and viola, no more battery light. read more

Tustin Toyota - Car Dealers Near Me - Tustin, California

Just want to start off by saying if you ever have any hesitation in getting a new truck from Toyota , get it it was so worth it . Mo was the salesman I was lucky to have explained everything from top to bottom really gave me everything I was looking for and more thank you Mo truly appreciate & and everyone at Toyota that helped into my new truck thank you as well read more

Tustin Toyota - Car Dealers Near Me - Tustin, California

Got a fully loaded maintenance a week-ish ago at Tustin Toyota, and conveniently ended up with a NAIL in my newest TRD back wheel, did not notice it until my toddler pointed it out (bc it was shiny). Can't tell if I got it before/after, the crew missed it, or it was within the Toyota premises since we don't drive my 4Runner as often nowadays since getting an EV. This TRD wheel is new-ish too, either bad luck, coincidence or I conveniently just got it during the same time I got my 4Runner under maintenance. read more

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I've been coming to the dealership for years when my cars need any type of service. The location is very nice and the building itself is always clean and well kept. The service members are extremely nice and always very helpful. However, their pricing is through the roof. A lot more than I believe is fair for the type of work that it needs to get done for the job. They do offer a complementary shuttle service to get you back home however it is always very backed up and can take over an hour just to get you on. I think they would highly benefit from getting more shuttle drivers for their peak hours, but it is still very nice of them to offer this service. read more

Tustin Toyota - Waiting area - Car Dealers Near Me - Tustin, California

I had a disappointing experience at the dealership with a sales assistant (Chen Q.) He provided very little information about the vehicle and was more focused on pushing a decision rather than explaining options. When I chose to speak with another salesperson who was more helpful, he became confrontational and insisted I could only work with him. Customers should be able to choose who they feel comfortable working with. read more

Service is just amazing . Nicole Sanchez walked me through the hole process and made everything very easy thank you Nicole!!!!

Just bought a Toyota Gold CPO Mirai. Had the best experience working with Mo. Gave them a hard time and he was willing to work with me and gave me the benefit of the doubt for multiple days and helped me get this deal done and finalized and now I have my first new car in over three years. Shout out to Mo, Same and the Toyota Team read more

Terrible Tustin Toyota After co-owning Toyotas for decades, in particular the Toyota Prius and Toyota Rav 4, I was eager to learn about Toyota's newest technology, Hydrogen powered cars, in particular the Toyota Mirai, which was sold as the future. TOYOTA LIED. When arriving at Toyota of Tustin to continue my research, I was AMAZED! Every question or concern was alleviated, almost too much to believe. Of course, the sales staff and manager LIED through their teeth. I paid $15k for a practically new Mirai that I was told retailed for $68k because of its luxury and quality. Toyota LIED because the car is subpar and not worth the air in its tires. I not only bought the Mirai but shared my experiences with friends and family who also considered the Mirai until realty hit; until the facts did not LIE. Toyota promised availability of local filling stations. They LIED. The fuel station closest to me closed. Therefore, Toyota LIED about proximity to fill up, a major consideration. It now takes me a quarter of a tank to reach the nearest hydrogen fuel station with a PRAYER as the stations frequently are without hydrogen even if the phone ap says fuel is available. Toyota LIED about availability. Driving to the next station while on fumes is another LIE. WTF, Toyota promised distance, reliability, and safety however Toyota FAILED in all three categories. I properly maintain my Toyota at the dealership paying big bucks. It's only been approximately two years yet the effort and expense of having a worthless, unsellable Toyota is beyond expensive. Did I mention until recently, I was paying over $140 to fill my very small tank that took me very few miles? Toyota LIED on gas mileage equivalency, distance, range of tank as well as availability of fuel. Bottom line Toyota of Tustin LIES! read more

Cindy was amazing to work with! She helped us purchase two Camrys and made the whole process smooth and stress-free. She was professional, responsive, and incredibly helpful every step of the way. We truly appreciate her outstanding service and highly recommend her--if you're looking to buy a car, definitely ask for Cindy Reves! read more

I've been working with Kevin Gordon for years. I won't schedule a service when he's not there. Everything is seamless when he handles your service. Extremely friendly and knowledgeable. He is always accurate on timing. Thanks very much, Kevin! read more

Made several great purchases at Tustin Toyota. Sales Manager Edwin Lugo, took very good care of me, providing me with a good deal and adding many perks to the deal. If you ever need a car, go to Edwin Lugo. read more

Tustin Toyota - Car Dealers Near Me - Tustin, California

Tustin Toyota is the best Johnny & Adrian are the go to guys!!!! Made my experience with Toyota fantastic and they even have a subway in case you need a snack while at the dealership. Great customer service Johnny & Adrian were a helpful resource and were patient with me while I figured out the best way to deal with my situation. read more

Tustin Toyota - Car Dealers Near Me - Tustin, California

I just purchased my first Toyota from Tustin Toyota my salesman was Mo very nice experience not a pushy salesman and is very hones. Per customer service I will by my second from her and I'll make sure I'll ask for Mo read more

Sleazy management. 1. Tried to get me to put down a deposit to pre-order without first seeing a quote. 2. Tried to get me to give them my SSN without first seeing a quote. 3. Had to ask them 4+ times to present a written quote. read more

Mo was really helpful in giving me the best deals possible for a Toyota Camry Hybrid LE. For sure would come back here if my stepdad potentially wanted to change to a Toyota! Love the atmosphere and the greetings upfront. read more

1 Star - Extremely Disappointing Experience I purchased a used car from Top Toyota Tustin, and shortly after, I got a flat tire at home. When the tow truck arrived, I was told a lug nut key was required--something I was never given or informed about at the time of purchase. I contacted Eddie, my salesman, who was barely helpful. When I went to see him in person, he clearly didn't care, tried to rush me out, and told me I had to go to Mazda to fix the issue (even though I bought the car from Toyota). Mazda quoted me $150 just to remove and reinstall the lug nuts. Only after that did Eddie say Toyota could do it--why not say that from the start? I ended up having to tow my car to the dealership, and since my insurance only covered 6 miles, I had to pay the rest out of pocket. When I raised concerns, I was told to "talk to someone higher." Thankfully I had tire and wheel coverage, but I'm still left with a $72 bill for something that should have been handled by the dealership from day one. This was completely avoidable and poorly handled. I will never return to Top Toyota Tustin. read more

This is a review of their SERVICE DEPARTMENT specifically: As someone who has gone to the Tustin Toyota Service for 10+ years, I feel the need to post this review as a public service announcement. For years I have felt like they were selling me parts that I didn't need. Couldn't get a service done without hundreds of dollars of work "needed". So on suspicion, I stopped doing the recommended repairs and afterward taking the car to other shops to see if they are really needed. After doing this with multiple family member's cars, every time the expensive repairs Toyota said were needed, actually were not. Other technicians physically showed me how Tustin Toyota was exaggerating at best, lying at worst. Most basic example was the millimeters on my brakes (Toyota says they were down "metal-to-metal" below recommended, and then I physically saw that they had plenty left before the recommended change point.....the millimeters Toyota put on my report were way off). That's only one example of many. Save yourself thousands. Get oil changes somewhere else, and go to other trusted mechanics for service. read more

Took my car in for an oil change, tire rotation and alignment and they failed to do the actual tire rotation. They also kept my car to fix a supposed recall but the car was still having the same seat belt issues. Do not trust this dealership. Apparently there are no supervisors for the service managers. Everyone just manages themselves. read more

I leased a new RAV4 Prime from Anthony and April Pitassi yesterday. This is the second car I have leased with them. Their professionalism, efficiency, and dedication to providing me with a wonderful car buying experience was exceptional! I had avoided buying or leasing new cars by keeping them for 9-10 years to avoid the unpleasant car buying experience. But working with Anthony and April has changed that for me. I highly recommend Tustin Toyota and their team of sales, finance, and service staff. Thank you, Anthony and April, for helping me lease a beautiful new RAV4 Prime and making the process easy and enjoyable. read more

There were a lot of people at Tustin Toyota that helped me quite a bit and I am most appreciative for that support. However, the salesperson, Mario Martinez went out of his way to make sure we got exactly the car that we wanted. My wife and I met with him multiple times and he went through every single detail of the cars and worked very effectively with us. We really appreciate all the positive support! Thank you, Mario. We really appreciate your help! read more

I'm sharing my experience with Tustin Toyota regarding my 2023 Toyota RAV4 (15,000 miles), as it has been a very disappointing experience and I hope it helps other customers stay informed. I brought my vehicle in for a repair, and during my first two visits, I was told the issue might be caused by misfueling or fuel contamination. However, this was never confirmed--only speculation. Even the inspection report stated it was just a "possibility," with no clear evidence or conclusion. Despite that, I was still charged significant diagnostic and repair fees. The main component involved was the fuel injector. For a vehicle with only 15,000 miles, this kind of failure should not happen under normal conditions. However, the dealership used the "possible fuel issue" explanation to deny warranty coverage--without providing solid proof. After the repair, I drove the car home. When I restarted it, I immediately smelled strong gasoline and found a serious fuel leak underneath the vehicle. This was a major safety risk. I contacted the dealership right away, but was told to wait until the next business day. Due to safety concerns, I had to pay for a tow myself and return the vehicle. During the third visit, I was told the leak was caused by a defective fuel injector installed during the previous repair (March 9, 2026). This part came through Toyota. The leak was severe, with visible fuel leakage and strong odor--something that should never happen after a repair. Fortunately, I noticed it in time and avoided a potentially dangerous situation. I was told the case would be escalated and that they would assist with compensation. However, I have received no follow-up, no resolution, and no compensation. Summary: * No clear diagnosis, only speculation * Charged high fees anyway * Warranty denied without solid evidence * Repair caused a serious fuel leak * Had to pay towing myself * Dealer admitted defective part caused the issue * Promised follow-up and compensation, but nothing happened For reference, I have always used 87-octane fuel as required. Overall, this experience caused me unnecessary costs, time loss, and serious safety concerns. I cannot recommend this dealership based on how this situation was handled. read more

This last trip to the dealership was not good. Basically after dropping my car off with a recall and check engine light I was told there was nothing wrong with my car at all and literally could have just cleared the code and my car would be totally fine. There was a lack of communication with how I was taken care of and I don't feel comfortable recommending Tustin Toyota to anyone anymore. I also made the mistake of not putting the whole story of feedback in the feedback portion of my bill so if someone reads this and would like the story I have it. Do better Tustin Toyota so you aren't lumped in to the pile of all the other dealerships who get tagged as not caring and just trying to make any money possible category. read more