Went in looking for a truck and left with the truck of my dreams. Tarek was so nice and helpful. We had the best experience. Hands down the best dealership I've been to. Literally from start to finish the process was smooth. read more

I came knowing the exact car that I wanted and Mo helped me get it. He stayed wayyyy past his shift to help me out and got me a good deal. Thank you Mo I hope they treat you right!! read more

We had a great experience purchasing our new Toyota RAV4 from Tustin Toyota.  From start to finish, the process was pretty smooth.  Tarek was wonderful to work with throughout the sales process. He was knowledgeable, patient, and never made us feel rushed or pressured into making a decision. They didn't have the exact color we wanted in stock, Storm Cloud. So we reserved one, and to our surprise, it arrived earlier than expected! Nathan in finance made the paperwork process easy to understand and efficient. He took the time to explain everything clearly without pushing unnecessary extras, which we really appreciated. Overall, this was a positive car-buying experience. Thank you, Tarek and Nathan, for helping us get our new RAV4 Plug-in Hybrid! read more

This is a long overdue review. It's from my experience with this organization in March 2026. I took my 2022 Toyota forerunner under the advisement of my advisor Hawke, to work on suspected rat damage to wires in my engine. The same morning I took my vehicle in, he was kind enough to recommend me filing a claim with the insurance believing it to be something that would be covered. That sounded like a great suggestion, but it led to weeks of issues between the insurance company and the service advisor, a huge game of cat and mouse with no effective communication. Toyota was trying to tell me that the entire wiring harness of my engine needed to be replaced and it would cost about $9000, the insurance had other thoughts.. Toyota was not proactive in reaching out to my insurance to get a response yet they just sat and waited wasting days I had to use rental car coverage and I was out of my own vehicle. When I finally decided to pull my vehicle from Toyota to have it worked on elsewhere at a significantly cheaper rate and by sign significantly I mean, I saved myself thousands of dollars, Toyota wanted to charge me $900 to put my vehicle back together so I could simply pull it out out of the shop. They eventually reduce the rate a little bit, but I just decided to have it towed out.. Also, for the majority of the time that my vehicle was with Toyota, I was the go-between between my insurance company and the dealership and I was overseas so I had to waste my own time managing the initial repairs when I believe that's something that Toyota should've been doing, after all my truck was in their care. From my personal perspective, I didn't appreciate how they lack initiative to communicate in a timely manner with the insurance to get updates and see really what could be done. I was out of a vehicle for weeks and unfortunately lost trust in this organization. I have since found another body shop that I feel much more comfortable in and has fixed my vehicle with absolutely no hassle. read more

Honestly I've been to different Toyota locations and this is by far the most scammy location. I mean this in the way where they always try to up charge you and the customer service is very stuck up. They have little respect for your business unless you're willing to pay double what you need to or are trying to buy their vehicles. The lounge is quite large and that's that read more

My first time here ever (after going to about 5 other dealerships in OC) having been driving my 4th Mazda (which turned out to be a lemon). Went to the front desk, asked for someone seasoned (who knows their car models). I got Ray Hachem who has over 10 yrs experience. The sales process was extremely smooth, he is relationship driven (never pushy). He is very kind and the consummate professional. He took care of all my needs. His follow up and keeping his word is exceptional! He is very trustworthy! I recommend him to everyone looking for an exceptional sales experience buying or leasing a Toyota. Ray seriously goes above and beyond to help and make life easier for you!!! I got introduced to his sale manager Mario! You will feel like you are sitting with the Godfather! He is seriously kind and professional. It was fun connecting with Mario. He is so great! Wonderful human being! Then I worked with finance manager Vincent Fung. It was really important to me to get maxium warranty, maintenance and coverage for my windshield and tires. He found creative ways to help me get max coverage for greatest peace of mind with my purchase. The systems are automated and moved really quick. This place has a spirit of excellence. It is one of the largest Toyota dealerships in the country. It is huge, multilevels. There is even a Subway inside the dealership (with the softest white bread and best sandwich artists). - Today is day 2, and I went to my vehicle expecting to have to unbox my floor mats, low and behold they did that all for me at the dealership - The car came with a FULL tank of gas (thank you for the thoughfulness) - I had driven to the dealership in my current vehicle, I was wondering how to get the NEW car back to my home, Ray offered to drive one of my cars back home with me, if I would give him a ride back (this probably saved me 2+ hours, trying to coordinate with friends to help me to relocate the car to its new home. SUPERB SUGGESTION, first time I ever got such an offer. Just like that, I am now a new Toyota owner!!! Super happy and highly recommend. read more

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I really like this location because they always have plenty of schedule for the services not matter what is the car need, they have a bunch of staff very helpful and nice, they also have a very safe space i had never heard or know about any stolen cars or damaged in the cars like other locations in the area, i love this toyota read more

Tustin Toyota - Customer service - Car Dealers Near Me - Tustin, California

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I had an excellent experience purchasing my Toyota Camry with Leo Castillo. From start to finish, Leo was responsive, professional, knowledgeable, and genuinely attentive to what I was looking for. He took the time to understand my goals with the purchase and knew exactly what I needed. More importantly, he delivered on everything he promised. Leo went above and beyond by making sure the vehicle was fully prepared for my pickup, making the entire process smooth, organized, and stress-free. What stood out most was his end-to-end customer service and attention to detail. I never felt like just another customer--Leo made sure I felt informed, valued, and taken care of throughout the entire experience. If you're looking for someone who is knowledgeable, professional, responsive, and truly committed to delivering a great car-buying experience, I highly recommend working with Leo Castillo. He absolutely exceeded my expectations! read more

My check engine light came on this week and of course my blood pressure went up as well. I brought my vehicle in and was immediately greeted by Charlie Bautista. He handled the situation perfectly. He explained all the steps perfectly and was very honest and sincere. They took my car in and I had a minor issue but I also had some items that would need to handled sooner rather than later. He took care of me with a loaner vehicle and the car was ready for pick up the following day. Of course when you are dealing with a car dealer it is never cheap but you know the work is completed properly and with Toyota parts. I am extremely happy with the way Charlie handled the situation from beginning to end. I highly recommend Tustin's Toyota and Charlie Bautista. read more

I always request Jordan Ghaffari whenever I bring my car in for service, and once again, he did not disappoint. I've been coming here for months, and my most recent visit was just as smooth and professional as ever. He's incredibly knowledgeable, efficient, and always gets everything done in a timely manner. Jordan is professional yet friendly, and he truly makes the whole process stress-free. I completely trust him with my car every single time. The dealership itself continues to make waiting easy and comfortable. They offer complimentary coffee and tea, the waiting area is always clean and spacious, and if you're there for a longer service, there's even a Subway on site. As a parent, I especially appreciate the kid-friendly section where my toddler can play -- it really makes such a difference during longer appointments. Still a 5-star experience all around! read more

Tustin Toyota - Car Dealers Near Me - Tustin, California

Jordan and Tim are absolutely 100% in service. They always over deliver and do so with a smile. They make you feel like the most important customer in the whole town whether your service need is big or small! Amazing! read more

Tustin Toyota will always be a little extra special for me, as it's where I bought my Prius! And I love my little Prius-that-could. The sale negotiation was reasonable, and I secured what felt like a great deal at the time. Since then, it's been relatively positive with maintenance and service experience. The service folks are always happy to explain, negotiate deals, and provide a break down of issues. They've got reasonable packages and pricing on most service items, and there's the comfort of knowing the source of materials is directly from Toyota. Scheduling is also easily done on online or via phone call. To top this off, sometimes you even receive considerate treatment when an issue comes up. For example, my gas had completely run out after maintenance for some reason, and when I pointed it out, the staff went to fill the gas tank - and they actually filled it quite a bit! Tustin Toyota has provided me with years of reliable purchase and service/maintenance experience. I am grateful to have a reliable and consistent place to support my aging little Prius read more

Tustin Toyota - My precious Prius from Tustin Toyota - Car Dealers Near Me - Tustin, California

Please see Mo! He provides excellent customer service and gave us a great deal on a new vehicle. He responds quickly through phone calls and texts. Best and easiest car buying experience ever! Thank you Mo! read more

Subject: Formal Complaint - Unauthorized Repairs, Lack of Transparency, and Coercive Practices - Tustin Toyota To: Tustin Toyota Management / Toyota Corporate Customer Relations Date: April 28, 2026 Regarding: Tim Rau (Assistant Manager) & Bobby Ramirez (Service Manager) - Unauthorized charges totaling $577.08 on 2012 Toyota Sienna. To Whom It May Concern, I am writing to file a formal complaint regarding the deceptive service communication and blatant lack of transparency I experienced at Tustin Toyota on April28, 2026. This incident specifically involves Tim Rau (Assistant Manager) and Bobby Ramirez (Service Manager). I have been a loyal Tustin Toyota customer since 2012. Our family purchased a 2012 Toyota Sienna van and a 2013 Toyota Highlander from your dealership. For over a decade, we have brought both vehicles to your service center regularly for oil changes and maintenance. I have consistently worked with Eric Paulsen, a service advisor who was always professional and transparent. (I later learned that Eric may no longer be with Tustin Toyota, which is unfortunate given the stark contrast in service quality today.) Incident Summary: On the day of my appointment, I arrived at approximately 09:45 AM for a scheduled oil change only, a service covered under my prepaid extended Toyota Care program. This time, I worked with Tim Rau. Upon check-in, I clearly stated that I was there for an oil change only. Mr. Rau proceeded to list recommended repairs for my 2012 Sienna. I acknowledged awareness of these issues but never agreed to have any of them performed that day. At 1351, I received a text that my vehicle was ready. When I went to the cashier counter, I was shocked to be told that I owed $577.08 before I could take my van. When I questioned Mr. Rau, he claimed I had authorized all the repairs - which was absolutely false. I asked to speak with his manager, Bobby Ramirez. Mr. Ramirez immediately sided with Mr. Rau, stating that my signature on a document meant I had approved all repairs. I tried repeatedly to explain: My signature was for the oil change authorization only, NOT for hundreds of dollars of additional work that I never requested or approved. Mr. Ramirez disregarded my explanation. Most Troubling Actions by Mr. Ramirez: · Threatened to keep my van if I did not pay the full $577.08. · When I insisted I could not pay for unauthorized repairs, he offered a 50% discount ($288.50), but only if I applied for a credit plan through Sunbit, implying I could not afford the full amount. · I am on a tight budget supporting young children. Being pressured into a financing plan for work I never authorized is not only unethical , it is predatory. Police Involvement: Because I felt that my vehicle was being unlawfully withheld and that the situation bordered on coercion, I called the non-emergency Tustin Police Department at 1324, while still at the dealership. The responding officer listened to my experience and informed me that this was a civil dispute over unauthorized repairs and payment. The officer did not intervene and recommended that I pursue this matter as a civil complaint, which I am now formally doing through this letter and, if necessary, legal channels. Why This Matters: I am not writing solely for a refund. I am writing because loyal customers deserve transparency. I have trusted Tustin Toyota with our family's vehicles for over 10 years. Today, I was treated like a source of revenue to be manipulated - not a customer to be respected. Customers should be warned: · Read everything you sign - even for a routine oil change. · Ask for a copy of your signed agreement upfront. · Be aware that a signature for one service may be misrepresented as approval for others. I have all documents on file and can provide them upon request. Requested Actions: 1. Investigate the service practices of Tim Rau and Bobby Ramirez regarding unauthorized repairs and coercive payment tactics. 2. Review the signed authorization to confirm that I never approved the $577.08 in repairs. 3. Provide a written response addressing how Tustin Toyota will prevent this from happening to other customers. 4. Escalate this matter to Toyota Corporate for review. I am sharing this complaint publicly so that other customers - new and loyal alike - can make informed decisions. I hope Tustin Toyota will take this seriously and correct course before more families are treated this way. Sincerely, Leon L. Customer since 2012 read more

Tustin Toyota - People involved. - Car Dealers Near Me - Tustin, California

I have to say, when it comes to buying a car, Tustin Toyota deserves an award! Two days ago, I negotiated the price for a Camry SE entirely through text. I've bought more than eight cars in my lifetime, and I have to say, Tustin Toyota is not greedy. As long as the deal is fair, they will work with you and make it happen. A huge thank you to Sydney and Ethan Griffin. You guys are an awesome team! I had three other dealers turn down my offer, especially because these days, a car may not even be on the lot and can sometimes be sold before it even arrives at the dealership. In my case, my Camry had just arrived today after I placed a deposit two days ago. How cool is that? Even though the car wasn't physically on the lot yet, I was still able to negotiate the price and secure the deal. Normally, with a hot-selling car like the Camry, you would expect to pay MSRP or receive less than a 5% discount. I'm very happy with how Tustin Toyota handled everything. They were straightforward, fair, and easy to work with. I highly recommend Tustin Toyota. Even Sam in the finance office was awesome! He didn't pressure or hassle me at all. Instead, he simply recommended options that were actually beneficial and made sense for me. Tustin Toyota will definitely have my family's business when we're ready for our next Toyota. Thank you so much, Sydney, Ethan, and Sam. I really appreciate everything you guys did! read more

My girlfriend and I spent a whole day dealership hopping until we finally made our last stop at Toyota Tustin. The team there was super helpful and gave us a great deal for a basically new 2023 Toyota Corolla! Thanks to the team at Toyota Tustin for giving us a great experience while providing all the help they could! read more

Tustin Toyota - Car Dealers Near Me - Tustin, California

I wanted to take a moment to recognize the outstanding service I received from Cindy Reyes and Edwin Chan at Tustin Toyota. I have always purchased my Toyotas through Edwin Chan, and once again he delivered an exceptional experience. This time, Edwin introduced me to Cindy Reyes, and together they make an incredible team. I recently traded in my 2024 Toyota Camry for a new 2026 Toyota Camry Hybrid, and Cindy made the entire process absolutely phenomenal from start to finish. She was knowledgeable, professional, and clearly experienced, which made everything smooth and stress-free. What stood out most was how much she genuinely cared about us as customers. She took the time to answer questions, guide us through the process, and ensure we felt comfortable every step of the way. Beyond her professionalism, Cindy was also fun, personable, and easy to talk to. In my opinion, those qualities are what truly separate good customer service from great customer service. She made what can sometimes be a stressful experience feel enjoyable and exciting. I want to sincerely thank both Cindy and Edwin for another unforgettable car buying experience. Their dedication to their customers is second to none, and they have earned my trust and loyalty for years to come. I will continue to purchase my Toyotas from Cindy and Edwin at Tustin Toyota and would highly recommend them to anyone looking for an honest, professional, and enjoyable car-buying experience. Thank you again, Cindy and Edwin! read more

Did a 5000-mile service promptly on our 2020 Camry hybrid. Fair prices for a dealer. Identified something costly to fix but agreed that we could leave it for a while. Took us home via their customer shuttle. To improve: the invoice has a lot of repeated text. read more

5 stars for Edwin and Cindy Great and fast deal, prices were as I expected. Quick deal and streamlined delivery. All paperwork was ready to be signed, Edwin had everything ready, Cindy was friendly and courteous throughout the process. 2nd car from this dealership, both have been extremely quick and honest deals read more

Great experience today at Tustin Toyota with Alex T. Alex was very knowledgeable and answered all of my questions. He was attentive, polite and made the experience so much less stressful. I had been to 2 other dealerships before this one and I am glad I made the drive out to Tustin today and drove home in my new car. I highly recommend Alex and will recommend him to friends and coworkers in the future. read more

We arrived and were originally greeted by a gentlemen name Adam. He was friendly and started assisting us. As he was helping us a family friend of his came in and he decided to switch us to one of his colleagues. I cannot remember his name. Off the bat the man's persona was off. You can tell he did not want to assist us. As we were explaining our situation he seemed like he didn't want to help us out. Like at all. Yes there was a possibility that it was not going to work out due to our car situation but he didn't even try. He was very off and rude. I understand that maybe they didn't need our services but I can say the customer service was not good at all. Even if the situation was not going to work out I still except great customer service. I do believe everything happened for a reason though. We gladly purchased a car from Nissan next door and their customer service was top notch. I do not recommend this dealership. It cost nothing to be kind. read more

They advertise online sales that you cannot purchase due to internal server errors and pull a bait and switch with full prices when you go in person because they do not honor online prices to their own website Do not recommend this dealer or their services as they offered 0 means of accommodation or remediation read more

The parts department is great. Very helpful with finding the right parts to keep my old truck on the road. I appreciate it!

I went to the dealership to pick up parts , and met a sales person " MO" , very attentive, knowledgeable. Almost ended up another car on my garage. But for some reason, deal didn't closed up, but " MO" still patiently done his job. If you guy in Car Market at this moment, Don't hesitate to look for " MO" and give him the opportunity to assist you on your next car buying journey. Best wishes " MO". read more

Great dealer got me in a new Prius for a great price and great apr rate make sure to ask for Juan or Carlos

Purchased a remanufactured alternator from Tustin Toyota since it was the cheapest in the area and the original lasted 200k+ miles so I figured I should just stick with Toyota/Denso. The Toyota parts website makes it easy to order the correct part. The prices are also very reasonable. It ended up being slightly more expensive than Rockauto for the same part but with faster availability. When I put it in I knew it was defective out of the box because the battery light was dimly lit while running whereas it was not before. The voltage checked out OK but I was skeptical. I asked them if there was a warranty and they told me Toyota parts are covered for 1 year. I figured I might as well use it until it broke. 1 month later the alternator failed to charge my battery and left me stranded. I inquired about a warranty exchange, told them my symptoms and VIN number, and after some back and forth they agreed to replace the alternator under warranty. They let me know when the part was ready. All I had to do was to give them the defective part and they handed me the warranty replacement. I just put it in and viola, no more battery light. read more

Tustin Toyota - Car Dealers Near Me - Tustin, California

Got a fully loaded maintenance a week-ish ago at Tustin Toyota, and conveniently ended up with a NAIL in my newest TRD back wheel, did not notice it until my toddler pointed it out (bc it was shiny). Can't tell if I got it before/after, the crew missed it, or it was within the Toyota premises since we don't drive my 4Runner as often nowadays since getting an EV. This TRD wheel is new-ish too, either bad luck, coincidence or I conveniently just got it during the same time I got my 4Runner under maintenance. read more

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This marks our second vehicle acquisition from Tustin Toyota. We are pleased to acknowledge a positive experience with Mr. Eddie Rodriguez from the Sales department. For individuals considering a vehicle purchase, we highly recommend engaging with Mr. Eddie Rodriguez. Mr. Vincent Fung, the finance manager, demonstrated exceptional professionalism throughout the entire transaction. We extend our gratitude to Mr. Eddie Rodriguez and Mr. Vincent Fung. read more

Tustin Toyota - Car Dealers Near Me - Tustin, California

I went for service for my new car and they scratched up the inside of my door frames. This isn't the first time that this has happened. They also messed up the tires of my other car too. Terrible service and I would not recommend going here. read more

Tustin Toyota - Car Dealers Near Me - Tustin, California

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I had an outstanding experience purchasing my 2026 Toyota RAV4 Plug-in Hybrid XSE from Tustin Toyota, and I couldn't be happier with how everything went. A huge thank you to my salesperson, Jack Hsu, for making the entire process smooth, professional, and stress-free. Jack was knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions, kept me informed throughout the process, and worked hard to make sure I had a great buying experience. Buying a new car can be overwhelming, but Jack made it enjoyable from start to finish. His honesty, excellent communication, and dedication to customer service really stood out. If you're looking to buy a Toyota, I highly recommend asking for Jack Hsu at Tustin Toyota. He genuinely cares about his customers and goes above and beyond to make sure you're taken care of. Thank you again, Jack, for helping me drive home in my dream 2026 RAV4 Plug-in Hybrid XSE! read more

My experience was that the representative did not show enough concern with the problem I had reported. While visiting the dealership for my 10k maintenance, I mentioned that my panoramic window retraction was making a rough sound while opening only the internal part and not the window itself. The mechanic came back saying there was a bulge in my weather stripping possibly caused by car washes machinery. I wash and detail this vehicle myself. But the issue itself was not addressed and they simply said it's working now. The noise is still there! read more

I've been coming to the dealership for years when my cars need any type of service. The location is very nice and the building itself is always clean and well kept. The service members are extremely nice and always very helpful. However, their pricing is through the roof. A lot more than I believe is fair for the type of work that it needs to get done for the job. They do offer a complementary shuttle service to get you back home however it is always very backed up and can take over an hour just to get you on. I think they would highly benefit from getting more shuttle drivers for their peak hours, but it is still very nice of them to offer this service. read more

Tustin Toyota - Waiting area - Car Dealers Near Me - Tustin, California

I had a wonderful experience at Tustin Toyota. Specifically Kirk Putman was my service manager he was extremely kind, patient, knowledgeable, and very honest. He helped me through a situation I was having with my car and he went over and beyond to make sure that my car was covered under warranty and that everything was taken care of for me. I received my car on time and the problem was solved 100%. I really want to acknowledge Kirk and the wonderful job that he does over there thank you Kirk. I highly recommend anyone that need Service with their Toyota go see Kirk! read more

Just want to start off by saying if you ever have any hesitation in getting a new truck from Toyota , get it it was so worth it . Mo was the salesman I was lucky to have explained everything from top to bottom really gave me everything I was looking for and more thank you Mo truly appreciate & and everyone at Toyota that helped into my new truck thank you as well read more

Tustin Toyota - Car Dealers Near Me - Tustin, California

Amazing trade in experience! Ethan delivered the car to me at my convenience, paperwork done in less than 30min. Mr. Juan Q. prepared everything and found me the exact Camry I wanted at an even better price than initially discussed. Will definitely work with them again, thank you both!! read more

Tustin Toyota - My new Hybrid Camry delivered to my, thank you Ethan & Mr. Juan Q. of Tustin Toyota! - Car Dealers Near Me - Tustin, California

I had an amazing experience with Tustin Toyota! I have visited Tustin Toyota several times before, and I was happy with the salesmen and help I received when looking around for my next vehicle. After several trips, I decided on the car. The car I wanted was not available originally, due to demand, but after meeting with both Giovanni and Johnny, I was able to reserve the car for its arrival after a few weeks. Giovanni helped me tremendously over the phone and answered all my questions in a timely manner. Johnny was able to order the car and get me a great deal and made sure it was the exact car I was wanting! Once the car had arrived, the process was easy and I was able to test drive and see the car before purchasing, with zero pressure. I also worked with Vincent, who did an amazing job with the paperwork and answered all my questions! I felt understood and heard when working with everyone I came across at Tustin Toyota and I can't recommend enough! I am so happy with my purchase and I will be returning for service in the future. read more

I had a disappointing experience at the dealership with a sales assistant (Chen Q.) He provided very little information about the vehicle and was more focused on pushing a decision rather than explaining options. When I chose to speak with another salesperson who was more helpful, he became confrontational and insisted I could only work with him. Customers should be able to choose who they feel comfortable working with. read more

Service is just amazing . Nicole Sanchez walked me through the hole process and made everything very easy thank you Nicole!!!!

Worthless customer service, not the first time Ive visited this dealer, this time it was the service department that charged me and did not complete the repair. WTF read more

Just bought a Toyota Gold CPO Mirai. Had the best experience working with Mo. Gave them a hard time and he was willing to work with me and gave me the benefit of the doubt for multiple days and helped me get this deal done and finalized and now I have my first new car in over three years. Shout out to Mo, Same and the Toyota Team read more