Stopped in to this Tesla dealership in the Fashion Island mall. I use to have a Tesla and looking into getting a model x...they had some on display here and the new colors are beautiful! The sales person was very nice and he answered all my questions. If you want to do a test drive, it's a bit odd since the store itself is inside the mall, you would have to go to the parking lot where thy have that set up. I opted not to on this occasion since I didn't have much time to waste. I've never seen a dealership inside of a store in a mall. I'll have to go to an actual dealership where you can walk around a lot and see more models. Overall it was an interesting experience coming to this location. read more

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I placed my order in late January for the new Juniper Y Launch Edition and received an e mail that this location received vehicles to test drive. It was convenient to make an appointment for the following week which confirmed on my Tesla phone app within minutes. I also received a courtesy e mail and phone call days prior confirming my upcoming test drive. Located at the Newport Center Fashion Center you'll find the test-driving vehicles at the underground parking level across from the Restoration Hardware home furnishing store. I checked in at the Tesla sales office where I was introduced to Sergio who was friendly and knowledgeable about the entire Tesla product line. Compared to the predecessor Model Y the Launch Edition Juniper has been redesigned on the interior and exterior of the vehicle. The front end now has a camera, light bar, pass thru vents, and the frunk can now be used as a ice chest with the addition of a drain plug. The rear section also has a light bar and has a totally redesigned modern look. After my test drive, I noticed the ride was a smoother, quieter and with the power boost which is included on the Launch model the car has respectable acceleration. The interior had the white interior which has sold out on the Launch edition, newly added ambient lighting, a return of the turn signal stalk, an upgraded sound system and now the rear seats can be lowered or raised electronically - via the trunk or from the control panel. The rear end also has a hidden light bar that reflects downward across the entire backside. In addition, the rear license plate had been moved to the lower section. Overall, I'm pleased with the look, test drive and improvements on the new Juniper Y Launch edition and I'm looking forward to picking up my new Juniper Y Launch edition which is arriving by the end of March. read more

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Tesla is so innovative it crazy! The ambiance of the store is very nice and calm and the team there is extremely nice, the team member Alec was very helpful and explained everything respectfully. Because him me and my brother will be purchasing a model X performance. Thank You Tesla!!! read more

Super easy and simple experience. Picking up my new Tesla Y was very self explanatory and fast.

Horrible customer service, wouldn't address my concerns about battery life, which isn't what it used to be. Can't get hardly 60% the battery it once was, going to get a Mercedes EV next time and not have to deal with this place again read more

This locations customer service is absolutely terrible. They do not answer phone calls, return messages or text back. I came here looking for a Tesla and was given wrong information and our advisor was not knowledgeable on the new Tesla updates, my dad was teaching her as he knew a lot more about Tesla. I was ready to buy a car and had a few questions however, never got a call back and it's been over five days. I learned to call Tesla in Costa Mesa and they answer promptly. Go there instead. Don't waste your time with the employees at this Tesla who lack communication skills and knowledge about the car. Save your time and call Costa Mesa Tesla. I will not be advising anyone to come here ever read more

Who buys a car without test Dr it? Tesla is just void of any meaningful customer service. Tesla doesn't even have a demo car for test drive for their Model X and the order is $250 non-refundable in the event that you don't like the car after you test drive it. Tesla must be the worst company in terms of customer service. read more

No ability to get through for help. " " Use the app "was the message I got when I as on the phone. Hence Terrible customer service. Because there isn't any. I have questions and need assistance because my battery is discharging very quickly. So my car is compromised read more

I had been working with Angelina for the process of leasing a Tesla and she was absolutely amazing! So kind & so very attentive and helpful during the process. Also, when it came time that an unprompted delivery delay came up, I called to receive assistance with this & Emily was an absolute life saver! She was so helpful and quick to make the fix, and made a stressful moment very stress free! Such amazing customer service from both girls, they made my Tesla experience great! Thank you Angelina & Emily! read more

They were all nice and friendly until we purchased a car. Our order through them finally, finalized purchase/payment last week and it came in and we were told we can pick it up today BY 4:30. Got there at 4:30 they said it will be another 20 minutes. Went and grabbed a bite to eat came back still not ready for another 20. No friendliness, no cares. Gave us the car- didn't do a tutorial. They were "too busy." We didn't even know how to open the trunk. Got the performance vehicle and they didn't even show us features or anything. It was like making a purchase online at Target. They just hand it to you. Very unprofessional! Definitely won't recommend buying a car thru this location! They were "too busy" selling cars to care about the people who have already handed them their money up front which means they don't care about their customers. ALSO would be nice if they cleaned it before giving it to us. read more

Okay so while in Newport Beach walking casually around fashion island, low and behold what god we come upon???? Mind you this is an outdoor mall or shopping center....Why looks it's a Tesla dealership. My lovely daughter has to go in. (Mind you she will be sixteen in 6 days) One of her many aspirations, just let me sit in a Tesla. This location is a small showroom with about 3 cars I believe. Several sales people with Apple iPads to take your order and explain how everything works. Very modern showroom, reminds ex of being at the LA Auto show. I was impressed as was my daughter. Sometimes it's just nice to see how the other half lives... so if you're local and looking for a Tesla, this is a showroom to check out. read more

Tesla Motors - Tesla at the mall - Car Dealers Near Me - Newport Beach, California

We were in the market for a Tesla and we went to our local dealer in Newport. We met with Deiton who is amazing and one of the best representatives for Tesla, ever! It took us about 6 weeks to make up our mind and purchase the vehicle. Deiton was amazing at hearing our needs, pairing us with the right car and encouraging a test drive. He followed up with us each time we came into the store and walked us through the purchase and our trade in. Many of the other sales associates we encountered there were very helpful, professional and kind. We are very happy with the service, product and process. Thank you Tesla and Deiton! A + + read more

I realize I arrived 30 minutes before the store closed, but the customer service here was terrible. I have never owned a Tesla, but I visited this store to find out more information about their pre-owned vehicles by speaking to someone in person. There was only one woman in the store named Kat, and she had little knowledge about their used vehicles and was even rather dismissive of them as if they are subpar compared to their 2024 counterparts. She was unable to answer even basic questions about used vehicles and really only showed us how to purchase them online, which I already knew, and how to submit our info so someone could contact us about used vehicles, which I didn't know. All and all, I won't be returning to this store, and would recommend you go to other stores in the area. read more

they do not want to sell cars ; i have been there 4 times and i have called and i am ready to buy a car today and not been able to buy one; they keep saying go home and go on the net and buy one. lol; i have been on the website; i can not even transfer my self driving option and there is a charge of 8000 dollars; well no wonder your sales are going down; no one is there to sell cars and everyone getting discourage. if i am ready to buy a car today and i am not able to buy one; how can you sell a car. read more

They HUNG UP my call. I was calling the Tesla Support line and they routed me to a salesman here based on my zip code. That salesman was very rude and interrupted me many times. He also gave me a number and an extension to call, which doesn't even exist. So, I called again to confirm, and this guy just HUNG UP my call immediately. Ridiculous. read more

We love our Tesla but our salesperson Jonathan Bryant did not provide great customer service. The whole experience was disappointing, and not at all what I would have expected from a company as cutting edge as Tesla. There was very little assistance provided throughout the whole process. Once we ordered the car and placed a deposit in February 2021 for the Tesla to arrive around September 2021, we would have to take the initiative to see where it was in process. We also had issues trying to collect some bonus miles via a referral program, only after weeks of email follow up were we told it would not be possible to honor it. The program had ended by the time Jonathan got back to us (although the car had been ordered back in February). As another yelp reviewer mentioned about this same salesperson, we got the sense that once the $$$ale had been made, the customer was ignored. But other than the disappointing buying experience, we've been enjoying our Tesla (great sound system, beautiful glass sunroof you can stare at tree canopies and stars through & the acceleration (3.5s 0-60 mph) on the performance model are all my favorite features - not having to use gas to fill up is pretty cool too)! read more

Tesla Motors - Tesla Model Y Performance - Car Dealers Near Me - Newport Beach, California

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I enjoyed a wonderful exploration & eventual buying experience with Sales Advisor Angela at the Fashion Island location. She was professional, detailed with strong follow through on my questions & inquiries through the entire process! Bravo and well done for the spectacular service! Marc Hapke read more

Tesla Motors - Car Dealers Near Me - Newport Beach, California

My wife really wanted the Model X because of the gimmicky Falcon Doors. To me I really don't think it's worth almost $100k and I really believe the Y is a much better car technology wise and of course price wise. So I decided to take my wife to the Tesla store to have her look at the white one white Tesla Y on the show room floor. Soko, the Tesla Advisor graciously approached us explaining very detail about the car and made the experience quite enjoyable. She was respectful, sweet and of course easy to talk to. I commend her on the customer service and the willingness to go above and beyond. We ended up putting a $100 deposit yay! read more

Tesla Motors - Outside of the Store - Car Dealers Near Me - Newport Beach, California

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Stay away from salesman JD. After he sells you a car he ghosts you and never calls back if you need to reach him. They sold us a lemon model x. Cracked glass, whistling noise from the compartment, lop sided steering wheel. We submitted a work order, took it to Tesla in Santa Ana to repair, they gave us no communication status update, kept our car fir three days, assured us the repairs were made, but car still has whistling noise, lop sided steering wheel, and crack. Not to mention they gave me my car with 30 more miles on it, and with scuff marks . Very unprofessional I will be escalating to many levels. Just what did they do to my car? Because it sure isn't fixed. read more

The associate salesman that I saw here seemed very uninterested in helping me out. I probably spoke with him for 5 minutes tops about pricing, but he made it seem like I had been yanking his chain for hours, and overall frustrated the entire time. In addition, after scheduling the initial test drive that brought me in the shop, I couldn't get a hold of anyone to confirm it / ask questions, after trying for a few days. I'd be more willing to let this slide if I wasn't about to spend $80,000 on a vehicle with them... we're not exactly talking peanuts here. Not really the treatment I'd expect when planning a purchase of that magnitude. Being a massive Tesla fan, and really loving how they lean into consumer satisfaction, I must say, it was surprising. read more

I went in to look at the model 3. I told the sales agent I was just browsing. He wanted and asked for my info. Every since then I have received emails, phone calls and texts. It is boarding on harassment! read more

TL;DR Bryan Wang is great!!! He helped me decide on the car, the options, and placed the order. He took care of everything I needed even after delivery. So I went to the Tesla store in Fashion Island. It was Thanksgiving week and I was just poking around. I had been thinking about a Model 3 or Y but wasn't in a rush to buy a new car. Bryan walked me through the cars, we measured dimensions, tried to imagine different use cases (e.g. how to use the tow hitch, roof rack as an option...) and walked me through the colors inside and out. He helped me place an order for a Performance model in white/ white mid November and estimated that it would be ready by mid-December. The car was delivered 12/9!!! Super knowledgeable. Very personable. Very responsive by text and phone. Bryan is fantastic and clearly wasting his time here - he should be doing bigger and better things. Tesla is lucky to have him. Oh BTW, the car is nice too. :) Here's a pic of the Aluminum Falcon. read more

Tesla Motors - Car Dealers Near Me - Newport Beach, California

Talk to Soko, she will help you, got our model 3 and shes cooking our model Y!! She is very wonderful!! read more

Tesla Motors - 2021 Model 3 SRPLUS picked up at Costa Mesa Ca - Car Dealers Near Me - Newport Beach, California

Great experience with Vitoe. My model Y delivery was set for December. The same model that I had ordered became available in October (2 months early!). Vitoe made sure all questions were answered and he was always happy to make changes or reply to my countless emails/texts. So happy with my purchase and the service beat Mercedes for sure! read more

Bought my car through this location and they did a great job helping me by walking through steps of the specs of the car and what options would suit my needs the most. They responded to all my questions via text and I accepted the delivery via tesla Costa Mesa. read more

Ask to work with Deiton! He was an amazing help throughout our buying process. We originally looked at a 2023 Model 3 but wanted to wait for the refreshed model. Deiton called us as soon as one was available to look at and test drive. He has the perfect amount of follow-up and helpfulness. Such a good guy and fun to talk to. We just bought a Model Y and it was all because 18 months ago Deiton saw us in the showroom and asked if we wanted to test drive one of the cars, even though we were only dreaming of a Tesla at that point. Due to his offer of a test drive, we stayed in contact with him over the next year and ended up buying a Model Y last week. If you are looking at a Tesla, ask to work with Deiton. He's a fun guy and really helpful during the entire process before, during, and after you buy. Thanks Deiton! read more

Great Tesla store. The staff is very friendly and the store is run well. The manager Dario was very kind and really helped it in my Tesla experience. I wouldn't own any other car. Looking forward to the new batteries coming out to get another one. read more

I have to admit when I first saw the Tesla store I thought to myself that will never be me. I to use to be a gashole and believed the negative hype in the media about Tesla and electric vehicles. As techie, I have also looked at my Nokia and thought why would I ever need a smart phone. I went from Crackberry to Google phone and looking back I can't imagine my life if I did stick to a phone that just makes calls and plays snake. My point is people change. I spent years researching cars. I wanted something more efficient, safe, looks nice, and fun to drive. I realized I could either buy a fully loaded affordable car or a luxury base model car but thought of the dealership and the gas cost disgusted me. No matter what car I looked at there were features that I cared about missing. Until I meet Tesla. My fevers went away. Over 300 miles range? Tesla Supercharger network? Low cost of maintenance and fuel cost? Fast AF and not to mention sexy? Infotainment and navigation? What's auto pilot? Yes in all categories. It's the little things that spark joy. Sometimes I drive to work on a Monday morning and I have Joker grin when I step on the accelerator. When I get back from a long road trip I plug my car in to charge at home. It's like a cellphone. I just plug and wake up the next morning ready to drive some more. I never think about how far something is and the cost of gas. I just think I want to drive to Malibu and I feel a little tired I will just turn on autopilot and enjoy (still paying attention of course). I knew I was ready to buy a new car the day I visit Newport Beach Tesla location. I scheduled a test drive but I want to browse the store models first. There was no pressure to buy and I didn't get that look. You know the look. When you go to any luxury car dealership the sales person will eyeball you to determine if you will buy the car based on race or social status. Not here. I felt like I was Geeking out about the tech and talking cars with an enthusiastic when I chatted with the Tesla rep. The question wasn't a matter if I need convincing to buy but rather when I want it and what color. Thank you Tesla for building a car that checks all the boxes. It's a family car, a dream car, and my car. I have had my car less than a year. I just plug and drive. I learn new things about the car all the time. I've had people stare at me as if I'm driving a spaceship and tell me in the parking lot that is the best looking car. What is it like to drive a Tesla? I'm not use to the attention but I am always willing to stop and chat with people about some features. Interested in purchasing a Tesla. You can use my referral code to get 1,000 free Supercharger miles on a new Tesla: ts.la/jason15916 read more

What a pleasant surprise. I was on the fence in purchasing a Tesla and was doing my research for other EV cars. But I must say the only reason why we pulled the trigger and ended up putting down our deposit was solely due to Matt Daggett. He is the manager at the Tesla Newport Beach. He was very knowledgeable, has passion for what he does, and truly was the reason why we decided on a Tesla. If anyone is interested in Tesla, please visit him at the showroom and asked all your questions. He will put your mind at ease and truly give you the confidence you need to be a Tesla owner. Matt is a huge asset to Tesla and I cannot wait to get my Tesla in the next few months! Matt, thank you for your patience and time! Continue to show your passion and thank you! read more

Just found out my rep never applied even though he claimed he did, my referral code for both mine and my boyfriend's model 3s. I was supposed to get 1k using my friend's referral code and my bf and I were both supposed to get 5k supercharger miles because he used my referral code during the period between 5/1-5/28/19. Our rep, Kevin, reassured on multiple occasions it would be applied to our accounts. Never did. Now Tesla is saying it wasn't applied. So sketch! Or poor service...either way, it's bad business to lie to customers! read more

TESLA DEFECTIVE SEAT MATERIAL~ Tesla refuses to acknowledge responsibility for its awful, falling apart "premium seats". Premium Seats are just a kind of faux leather. We were told when they were selling us on the new material used on the interior of the Model S (2018) that it was "more durable" than the leather seats that were in previous years of the Model S. I had another Model S for 3 years before I purchased the 2018. NOT!! The seats in the first model S were leather and were perfect for the entire 3 years! Within 6 months of receiving the 2018 Model S the seats began to bubble and wrinkle on the driver's side. It has done nothing but get worse. Additionally, the passenger side has started to bubble and discolor as well. I am not a person who ever normally likes to return things or complain if I don't have to. After 9 months my husband called to have Tesla look at the seats. By that point, they were much worse. They began tearing and turning darker under and around the affected areas. They were so clearly NOT more durable than the seats in my other Tesla, it seemed like a no brainer that they would pay for a new seat or somehow fix the seat. After the guy from Tesla came to take pictures of the damage it took weeks before Tesla finally got back to us. When they finally did, shockingly, they informed us that they will not pay or take any responsibility for the cheap, thin, fake leather that falls apart AND they had the nerve to claim the damage is something I did! What? It's not like I wear pants made of sand paper!! I am 55 years old and have had many cars. This has never happened to any car I have had. If Tesla takes the position that by using my seat I caused the damage, I wonder why using the other seats in all of the many cars I had before didn't cause any damage!! Sadly, I absolutely love the car otherwise, but am soo very disappointed in Tesla's bad customer service and failure to stand behind its word (better and more durable) and its product that it makes me not want to get another one!! This is just seriously bad business practice!!! read more

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This review is solely for RUSS who is an absolute angel on earth- I'm so sorry this took 6 months! I got into a car accident last September that left my car totaled and needed something to get back on the road. Of course the timing couldn't be worse because the market to buy cars, along with everything else, was absolutely horrible. I knew I wanted my next choice to be an EV and I went into this showroom not having any expectations whatsoever. I was paired up with RUSS and he was extremely informative without being pushy which put me at ease almost immediately. After hearing my options, I decided it would be best to be put on the staggering long waitlist. RUSS was amazing and not only checked on my status on a daily basis but would keep me updated with tidbits of extra information such as loans and etcetera which is something I didn't expect him to do. Even after the wait time was unbearable and I thought I would need to look for an alternative option, he managed to find a car for me from a different state that could be delivered within a week. I was shocked when it appeared in my driveway and the moments he checked in afterward. He even let me text him the next following weeks with any little question I had, no matter how menacing they were. If you're looking to get a Tesla then go to RUSS!! Thanks again buddy! read more

Tesla Motors - Car Dealers Near Me - Newport Beach, California

Great customer service and hands on approach. Enjoyed the experience and looking forward to receiving my Tesla Model Y. Thanks for creating this opportunity Mark read more

Horrific customer service!!! Do not work with ANDREA BERUMEN!!! We ordered our Model Y in early March after a test drive. We were very transparent that we could not accept delivery of our car before June 30th due to financing constraints (closing on our house). We were also going to be moving to Boston during this time and would take delivery of the car just after June 30th in Boston. We were very clear about this. Andrea suggested we ordered the car immediately and that she would take care of everything to ensure that everything ran smoothly and promised us as such. She continued reassuring us that everything was running smoothly up until recently when our car was given to another customer and were told that we could have to wait until September for delivery. After calling tesla customer service, we were informed that there is no way she could have made any such promises and even suggested that maybe she was a new employee and didn't know any better. After speaking to her recently she told me that she made no such representations regarding delivery and I was mistaken. She said "sorry," but refused to do anything to remedy the situation to our satisfaction (either finding us a car within the first week of July, providing us with a loaner car until we received delivery, or providing us with a discount to allow us to rent a car in the interim period). She even had the audacity to lie to me saying that in her welcome email informed us that Tesla operates on a quarterly delivery system. No such email exists. When I confronted her regarding her lying to us about being able to pick up the car she said "I would never do that," yet when I asked the question "then why would you ever suggest your proposed solution knowing it couldn't work?" She just said, "sorry," again. This was in spite of the fact she knew our personal circumstances from our very first encounter and that we would be heavily relying on picking up the car at the agreed upon time. When my wife called to ask to speak to a supervisor, she was told to "relax," by Russell and promised a call back from a supervisor. No such call back occurred. If you want to buy a luxury product and receive Wal-Mart level service, go to Tesla (actually, Wal-Mart is way better). I've never received such poor customer service - it's like dealing with a cable company. As I have been promised a call back from the location supervisor tomorrow, I will be sure to post an update, but for the time being things are looking pretty bleak. read more

Horrible experience! I came with whole idea of getting a nice new car. The 1st encounter they sold me the moon and the stars, I left delighted. After that it was all downhill. The guys that sold me the car, JD is really nice but once he collects your 1st $100 he'll wash his hands and never answer the phone again, steer clear of him. After that every time you call them they sound bothered by you, never mind that you're buying a $60k car from them, they couldn't be bothered to give you the most common decency. After finally getting over all the issues, I took delivery of my car... a complete and total lemon. The battery drains in 2 days, the auto pilot, which costs an extra 10k, makes drastic turns and brakes out of nowhere on the freeway. The sunroof had glue residue that I can't get fixed before waiting another 3 weeks, the passenger door has to be slammed shut, the glovebox does not open and the car vibrates. All in all I would recommend avoiding Tesla as a whole, but if you must get one, make sure you don't go to the Newport Beach location and definitely make sure JD is not your sales advisor. read more

So you spent $150,000 on a model s plaid. Elon musk is on TV telling people they'll be delivering in February. They told me when I purchased it it'll be March. Now 5 months after I ordered the car they're telling me it's another 4-5 months. And no guarantees, it could be June, July, or maybe December. Nobody ever reached out even as a courtesy to tell me they haven't even started production on these cars yet, 2 months after supposed to it's supposed to be delivered. And when does happen to come in, you got 5 days to pick it up or we give it to someone else. So don't make any travel plans... And what's the Tesla attitude? Don't like it? Too bad. read more

Make an appointment online because the store is busy and there are tons of customers. Wow, they are not short on business at all. I came in at 1:45 for my appointment and had to wait for my sales person to come back from lunch. Then they might have overbooked the times, so they had to have someone else walk me to the car to test drive it. They told me I had 15-20min to take it out. I came back and waited for my turn. I didn't feel pressured since I knew I needed a new car. That is 1 of the reasons I picked Tesla because the price is the price! No negotiating which I love! Now I have to wait. :) Exciting. SYOY! read more

Came here one day after making an inquiry about the Model S60. Carrie Hughes, one of the Tesla reps then contacted me via email. We set up an appointment for a test drive. She explained to me that the 60 was no longer available and the 75 was going to soon be the base model. I got to test drive the P100D which was a rocket, but the software inside allowed me to switch from the P100D to the S75. It went well and Carrie kept in constant communication and frequently sent me updates. She was able to score me a 75 before June 30 so I could take advantage of the 1.49% APR. So if you're looking for a great rep and overall wonderful person, please reach out to Carrie Hughes. She will work hard to help you get the vehicle you want. I love my new 75. Please use my referral code for $1000 off your new vehicle! http://ts.la/vin6177 read more

Tesla Motors - Amazing touch screen. Use my referral code for an additional $1000 off and Free Supercharging! http://ts.la/vin6177 - Car Dealers Near Me - Newport Beach, California

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Would give 0 star if I can. The worst experience I've ever had purchasing anything. They messed up the entire process in our home solar's loan, installation. They even gave us defective panels. The process dragged on for 6 months, and it's still dragging. We have to take multiple days off from work to compensate for their mistakes. Nobody in the company seems to be able or willing to do anything. read more

If Tesla really cared about their customer they would claim their pages on this platform and interact with them. Poor customer service. They refuse to place orders unless you are there to physically take delivery in front of you. They lost a sale because of their stupid policies! read more