My Car broke down on the interstate - Land Rover would not fix it but they sent me to All-In, They…read morelooked at it immediately and told me the issue, which need a part that would take a few days to source. They showed me exactly what the issue was and I left the car with them while I continued my journey. When I returned that car was fixed and the charge was a fraction of what Land Rover would have charged. Very helpful and efficient.

You are so rude. I walked in there to pick up my car. you knew I was coming. You called me. then…read moreyou left said you'd be back in a minute and made me wait 10 to 12 minutes without sending anyone to tell me what was going on so I took my keys and I left. I came back to pay the bill because I'm not just not going to not pay !! And you were so rude. Told me that I didn't need to pay and I should just leave and never come back! unbelievable

This morning I came in for a routine 25K-mile service. At check-in, I was told I would receive a…read moretext when the vehicle was ready. My husband and I waited upstairs in the massage-chair area. While we were there, our technician came upstairs for another guest, saw us, then asked for our name. He told us he had sent a text and "couldn't find us." We never received a text, and he clearly hadn't attempted to locate us because he would have seen us in the same area he had just walked through. When I went downstairs to pick up the vehicle, the interior immediately smelled strongly of gasoline. Staff claimed the smell was "from the area," but I only smelled it inside my car. My husband then came back to tell me the tech admitted he wrote a text but never actually pressed send. We drove off and within five minutes smoke started coming out of the vents. I asked my husband if he saw it and he immediately told me to pull over. As the smoke worsened, we exited the vehicle. My husband opened the hood and it was full of smoke. We discovered the oil cap had been left off entirely, and oil was sprayed everywhere. He also checked the dipstick and found the oil level was overfilled. I called the dealership right away. A young lady sent roadside assistance, but that took well over an hour. While we waited, the technician called asking, "What's wrong with the car?" After we explained, he brushed it off and insisted they "didn't touch the oil" and that we were there for a 55K-mile service. My husband corrected him, telling him we were at 25K miles and that the vehicle had no issues when we drove from Fort Stewart earlier that morning. Instead of acknowledging that the oil cap had likely been left off during the fluid-check process, the technician implied the situation was caused by us. The lack of ownership, urgency, and basic customer service was extremely disappointing. We were eventually given a loaner and told the issue would be looked into on Monday, but I left feeling blamed for a mistake we clearly did not make. We arrived with a perfectly functioning vehicle and left with oil covering the engine bay, the underside of the hood, and even the roof. This could have turned into a dangerous situation, and the technician showed little concern.

Brought my Lexus in for service…read more Not bad...not great....just about what you would expect from a Car Dealership. Obnoxious lady with an unruly dog in the waiting lobby. Workers did not say anything to her regarding curbing her dog. The level of entitlement some people have is astonishing. If it was my business....I would have asked her to put the dog on a leash while in my establishment.

I was really impressed with the professionalism, quality of work and customer service on a recent…read morevisit to Auto Intensive Care. I had made an appointment because my "Check Engine Soon" light had come on, in addition to needing an oil change and a repair having to do with an issue with my windshield washer fluid not dispensing when the reservoir was full. I was greeted upon entering the office and was taken immediately to wait in a nice, comfortable waiting room with tv, magazines, beverages and snacks. The repairs were completed within the time frame they promised, and the car ran beautifully once on the road. I love the very detailed scope of work with fees that they provided, in addition to receiving an email a few days later with a link to their website where I could schedule a future appointment and even see a history of all the work that had been done on my car. That last feature I really appreciate and relieves me of the necessity of having to search through my auto records to see what work had been done in the past and what still needed to be done in the future. Needless to say, I highly recommend Auto Intensive Care.

I cant say enough about the quality and level of customer service that I received. They value your…read moresafety and of course your business. Friendly and honest. What more could you ask for.

I brought in my Jeep to get an alignment after installing a track bar and tie rod with new ball…read morejoints. I followed manufacturer instructions to a tee including torque spec. There is only one way to install this adjustable track bar. I cross referenced this with the 5 various YouTube videos of people installing this track bar on their Jeep. I get a call: "You installed your track bar? Well first of all it's installed upside down and backwards, and all the threads are ruined." The person was so incorrect I didn't even bother showing him the diagram of how it was installed correctly. I just came and got the keys and left. I re-referenced the manufacturer instructions and it is installed correctly. There is only one way for it to fit regardless. I just needed an alignment, but nope, they wouldn't do it. Go elsewhere. Incompetent.

I originally called this shop to ask for a price quote because I wanted to compare with other…read moreplaces before deciding where to do my brake repair. They told me I had to bring my car in to get a quote, so I drove over. Once there, they took my key and told me it would take a couple of days to diagnose the issue. I emphasized very clearly that I only wanted to know the price and didn't want any service done without my approval. I'm not a native English speaker, so I even double-checked with them to make sure they wouldn't charge me before telling me the price. They said "okay." Then, they called me back and told me I needed to replace the entire brake system -- which would cost over $1,000. That's also the first time they mentioned the $155 diagnostic fee. I refused the repair immediately and asked to pick up my car. They still charged me the full $155. Later, I went to Mavis for a second opinion. They did a brake inspection for free, and told me my brakes are only 50% worn and do NOT need to be replaced. Worse still, the shop didn't even check the engine light, which I had asked about. They said that would be an additional $150. So what did I pay $155 for? Only a brake and underbody panel check -- and a sales pitch for an unnecessary repair? When I asked why they didn't mention the diagnostic fee up front, they claimed they told me -- but I'm 100% sure they didn't mention it when I dropped off the car. They only brought it up after they'd already done the inspection and tried to sell me an overpriced repair. At that point, I had no choice but to pay. Summary: * $155 charge for a basic inspection I didn't approve * No written quote given * No engine light check done * Second shop confirmed no repairs were needed * Poor communication, zero responsibility, and no apology This was not a "diagnostic scan." It was a diagnostic scam. To fellow Chinese customers: 别来了，这店就是专坑人的。

My husband took his car to Autosport to have the timing and water pump fixed. Kyle damaged the…read moreengine now we need a need a new engine. he isn't trustworthy and while we were there another customer came back to complain about the service he did to their car. And Kyle pulled out a gun. if you want to keep you car go to any place other than this one.

The most unprofessional, mouth breather I have ever spoken to in regards to business. The "expert"…read moreI spoke to made an assumption which helped me out. It allows me to make a on the spot decision to not bring my car to their location. Which probably saved me a headache or two. The person I spoke to put off the vibe of a money peddler. I wouldn't trust sending a hot wheel toy car there. Save yourself time, money , and aggravation and just go somewhere of quality because this place definitely lacking quality. Kyle, good luck with that approach when dealing with customers. You have much to learn youngster.

Had a small job-break light out. Turns out I had the wrong bulb. They used their bulb and had it…read morechanged in 5 minutes. Great service great price. Definitely would go back.

A recent complete brake job was done improperly. As a result my car sustained close to $4,000.00…read moredamage to wheel, axel and caliper. Not to mention they did not tell me the car was unsafe to drive when I initially brought it back. They would not take responsibility or fix the damage with no cost to me. I had to get it towed to another shop where the damage was diagnosed. Multiple attempts to get the owner of the shop to contact me went unanswered. Unable to find out who actually is the owner of the shop now? Office staff / management very defensive and unhelpful. I am having a TERRIBLE experience here and now have NO vehicle to drive.

I have been using Rob's services since 2019. i highly…read morerecommend the German Auto service, always honest and always grantees his services. The price might seems high but much better than the dealer. F.Ruchi

Rob is rude and too arrogant. I made any appointment for 9:30 a week ahead of my service to check a…read moresteering wheel wobble on my Porsche, I arrived 15 minutes early and waited 2 hours. At 11:30 I politely asked how much longer. He responded with a rude, smart ass answer. " he didn't know but had to leave soon". previously he work on my wifes SLK 280 and keep it over a month wait for convertible roof parts, needless to say my cars will never be in any shop he owns.

I have an older Chevy truck with some power steering problems. Took 3 repairs to get my vehicle…read morerepaired properly. Also went to the shop to get a/c repaired after at least 50 hours and minimum 4-5 visits my a/c is still not operating due to a leak after thousands spent with this company I am completely dissatisfied to the point where my money is wasted rather than losing my vehicle for an entire day with no resolution. I've had oil changes and other repairs with no issues. The employees are kind and respectful but my overall experience is negative

Took advantage of me and charged me twice what they quoted. Did not communicate everything they…read morewere going to do to my car. Charged $600+ for brakes and rotors replacement after offering to do it for $350 after inspecting the issues. Came up with a bunch of bull to explain why. Recipe said it costs them an extra $60 to replace a part that apparently added $300 to bill