Even with a system malfunction, the 2 team members were efficient, kind and wonderful!

Don't waste your time or money here. Brought my car in for an oil change with an appointment at 12:00. They didn't take my car back until 1:49. Horrible service, horrible communication, and gave the worst excuses ever. I should've just changed the oil myself. read more

Honest, reliable and fast! We had a problem with our gas burner infinity on our way to NC and they fixed us right up 3 hours faster than they said they would! We found the price very fair in relation to Sourh FL. Thorough and polite, what's not to like? read more

I took my car in for an alignment a few weeks ago, after the alignment my car was pulling left so I brought it back and Joe the assistant store manager took my car and had it realigned. unfortunately, it started pulling right.. so I brought it back again and Joe took the car again help figure out what was going on with my car... did another alignment and tried switching my tires around.. sadly it did not fix the problem but I can not complain about the customer service. Joe went above and beyond to try and help me without making me feel like I was being a pain in the a$$.. 10/10 on customer service.. thanks again for helping me! read more

We've been coming here for our oil changes and tire alignment and haven't been disappointed. Joe is our favorite. He is so helpful and very knowledgeable. 10/10 recommend Joe at this location. read more

my diesel truck holds 15 quarts of oil. I've owned it for 9 years, many oil changes. Im 52 and have been able to trust pep boys since I was 16. Today I trusted this location to change the oil in this truck. I want to get lunch, they told me it would be 2-3 hours for the oil change. I came back from lunch and the manager informed me " Oh by the way your oil change costs $287. I told him to pull my truck out because I'd never pay that much. I was then informed that the oil had already been drained. He discounted the service but the truck then mysteriously was ready in less than an hour. There was a shop rag hanging out from under the hood. Being nervous I opened the hood and checked the oil and there was a funnel laying on one of the batteries with a sloppy oil mess. I drove by several other oil change businesses to get this. NEVER again. read more

At 7:35 on a Tuesday evening I give these guys a call. I've got an air valve that's leaking like a SOB. I've got to get to Charleston to catch my tour bus later this evening. Everything is closed--except these angels. I called and hightailed it to Pep Boys. Within minutes of closing they save my freaking butt. Thank you guys so much! I cannot thank them enough! read more

Pep Boys - Calvin and Terry save the day! - Auto Repair Near Me - Savannah, Georgia

NIGHTMARE!!!! The serpentine belt broke on my 2004 Ford Taurus. My insurance company, Hanover, agreed to cover all repairs except for the serpentine belt itself. I was told that I could take it to six or eight different automotive repair places. I chose Pep Boys on Abercorn Street in Savannah because it is across the street from where I work at AutoNation. I told them my insurance claim number and let them know that before any work was done, Pep Boys must fax an estimate of the repairs to Hanover Insurance. This was typed into notes by Service Tech, Aaron Mowery. When I went to Pep Boys to check the status of my Taurus, I was told that they were just about finished. I was thrilled! I had been without a car for a week. I asked the Service Manager # 129, Kevin Sellers, if the estimate was faxed to Hanover Insurance. No, it was not AND Hanover called me and denied the claim! Kevin Sellers raised his voice to me, a loyal customer, because he was embarrassed that his technician failed to follow procedure. I asked him not to raise his voice anymore, and I have many witnesses to this... customers and service techs at Pep Boys. Mr. Sellers got so mad that he told the tech to rip out all of the parts that they had installed on my Ford Taurus. I pulled out my cell phone and told him if he did that I would call the police. Mr. Sellers was starting to get red in the face, and I was scared. He told me to get off of his property... I am a 59 year old woman and I was not sure what to do. He drove my Taurus out of the Bay and toward the front of the store. He told me to take my car and get off of his property. He also said that my car had no coolant in it; I didn't know what coolant was nor where to put it. I drove acoss the street to AutoNation, where I am proudly employed. Several service techs tried to help me put antifreeze in the radiator, but it poured out all over the ground as they were pouring it in. Yes, I need a new radiator. So today, September 19, 2016 marks 10 days since my Serpentine belt broke. I have appealed to Pep Boys, but to no avail. The Area Director, Frank Kroner, hung up in my face. My case # with Pep Boys is 473089. My next call sadly and unfortunately will be to an attorney. Whatever you do, DO NOT TAKE YOUR CAR OR TRUCK TO PEP BOYS at 8702 Abercorn Street in Savannah, GA., 31406. I am living the nightmare... Margie D. Adler September 19, 2016 read more

Pep Boys - Auto Repair Near Me - Savannah, Georgia

I've been here two or three times now and the service guys are very nice, but they take what seems like forever to get anything done. It took them nearly 5 hours for them to tell me they couldn't fix my tire. Which isn't that bad, until it took them 15 minutes to check me out for the work they did do. As I said before, very nice and pleasant people who do good work, they just take far too long to do anything. read more

Update: Steve Hinkle reached out to my family regarding our experience at PepBoys. They could have killed us, by doing faulty brakes. Steve stated he wanted to make things right and compensate us 300.00 for our headaches. He asked me to email him a copy of our receipt and a good mailing address. I did what he asked, only for him to stop responding. I did call him, and he stated he forgot but he would get right on it. I gave him days, and reached back out. No answer to my calls or texts. I reached back out to customer service, and was told someone else would be reaching out. No call yet. Integrity is a company wide issue with pepboys. Stay far away from them. Their work is faulty, and could cost you your life. Their words don't hold any weight. read more

Only left 1 Star because 0 isn't an option. The mechanics at this Pep Boys are totally incompetent or just lazy. Took my Nissan Versa here after it broke down in traffic for an inspection. The report they gave me stated I needed a serpentine belt & a new alternator for $700 +. After having a Nissan mechanic inspect vehicle my alternator & belt was still in good condition. The positive fuse box cord wasn't connected to the alternator. Had they actually inspected my car instead of trying to scam me out of $700 they would have known that. read more

Extremely poor service they do not communicate with you to reschedule an appointment. The service rep is extremely rude and nasty. Highly recommend don't go there Savannah has the worst customer service there read more

I was coming from Hinesville for my 8 o'clock appointment. I was fifteen minutes late due to traffic.i arrived and I was put on a lift immediately it took less then 1 hour. Thank you for being quick extremely satisfied read more

My review is a 4 based on service, 5 based on the cute, Rock (aka Dwayne Johnson, not an actual stone) look alike that works at the service desk. We drove from NYC on a girls getaway and needed to get an oil change before our return 12 hour trip on boring 95! It took way longer than we hopes, but if you have 2 hours to spare and wanna spend the time staring at this cute hunk of a guy, why the hell not! read more

If I could give this place no stars I would. The customer service is horrible. I had an appointment for my oil change and was originally quoted an hour for my wait time. After the hour was up, I found out my car had not even been looked at. The technician said it would be an additional hour and a half. I don't understand how the time can increase when you have an appointment. Apparently they were short staffed and other appointments were ahead of me. I'm not sure why that wouldn't be explained to me when I dropped off my car? The customer service is beyond poor. They clearly do not care about customer's wait time or value our business. I will not be coming back. read more

"Hi. What's the wait to get a flat fixed?" "A few hours." Lol. Why lol? One man with one car in one bay, four employees in the lobby. read more

Zero stars, absolutely the worst repair shop in Savannah. I took my car to pep boys because the engine was overheating. Pep boys told me the problem would be a little over $500 dollars to repair. I then took my car to Savannah Toyota and they said I had a bad radiator cap that cost around $30.!my car has not overheated since read more

Wasted 45 minutes for them to tell me they "don't have a tool to change my oil"! What shop doesn't have tools? Typical lazy, uneducated, and ignorant people their. Avoid at all costs if you can! read more

Didn't get an oil change. Waited 30+minutes after my appointment and was never helped. What a disaster. Guy at the front was rude as well. Never coming here again. read more

Made an appointment on wed for sat at 8am. They told me they were backed up and it would be 2 hours for my tires because there were 4 cars ahead of me. I asked them to call me and I can come right over. They never called. I showed up at 11 and they said it would be 4 hours before they could get to me. I don't even think I'm going to get tires today and now they have cause me major problems because I work out of town. I'll never spend another dollar at this store again. read more

I made an appointment online at PepBoys.com for an oil change. The price and discount were all listed on the website. When I came in to drop the car off, they tried to charge me $20 more than the full price and said they couldn't use the coupon. Its hard to understand how all pricing is listed online but once you arrive, they try to charge MORE than full price. To top it all off, they were extremely rude and didn't even say hello. This place is garbage and people are incompetent. I wouldn't trust them to change the oil in a golf cart. read more

They told me if I come first thing in the morning that they would be able to service my vehicle and have me out of there within an hour or two. They kept their word. read more

The service at this location was beyond great! My husband and I had to make an emergency trip down from New Jersey because my mother is very sick and doesn't have much time left. On the way down our car started making a whining sound that we thought was the power steering pump. Refusing to just throw parts at the issue, the mechanic carefully went over the engine and discovered there was actually a bad idler pulley and water pump, which also explained why the car was continually losing coolant at a slow and steady pace. The power steering was just fine and the team there took the time to show us how and why the power steering was still good, and said doing it "just in case" would be a waste. We ended up spending a lot less than we were expecting to, and Kevin was extremely patient and polite in spite of my better half asking 21 questions. The mechanic ensured through diligent and professional work that we wouldn't break down for the drive back home. I wouldn't hesitate for a moment to invite my family and friends in Savannah to come here for their service needs. Thanks, Kevin, for giving us peace of mind in a very stressful time. read more

Made an appt for 3 PM the day before. When I checked in they said they didn't have time to do the work and to go somewhere else. Later, I got an email saying they understood that I "missed" my appt and they wanted to reschedule. Unbelievable read more

Griffin was super friendly when I called about needing a battery replacement for my Toyota. I showed up an hour before they closed, but it didn't seem to matter. They did a wonderful job of getting replacing my battery & oil change. I would come back again. read more

Your time will be wasted sitting in an uncomfortable chair and watching the mechanic eat his breakfast and talk to his friends and family in the parking lot. It took 5 hours! Count em 1 2 3 4 5!!!!JUST to get a Diagnostic test done, AND they only had time to find three of the four problems IN 5 hours that I asked about before I had to get to work. They told me it was first come first serve, so I got there at 7:50 AM and didn't leave until 1:00 PM. In that time, I watched the mechanic walk down to the restaurant, get his breakfast, come back with it in his hands, and eat it. Then I saw him in the parking lot talking to his friends/family. I finally had to go in and ask what was going on with my vehicle after three hours!!!! When it was all over, they printed me out what was wrong with my car but forgot to print out the third thing that was wrong so I had to go back in and ask them what it was and write it down myself on the paper. I will never go back to Pep Boys again. RUN! read more

Horrible. I ordered 2 tires and scheduled the appointment for install online. Upon arrival, the employee starts complaining about the type of tire. He then says he only has 1 tire in stock even though both were confirmed online. He then says someone was supposed to call me and nobody did. Now, the price of 1 tire is almost as expensive as 2 ordered online. Avoid this place! read more

It's every bit as bad as the reviews say. Had a 1:00 appointment for tires and had been pulled in but still sitting on the ground with the old tires on at 2:00. At least the don't pretend to care. When I finally got my car the low pressure light was on so I had to go back in and say something. I know sometimes they take a few minutes to go off but I wasn't leaving if something was wrong with it. She said she'd have her "technician" look at it. Why wouldn't they make sure that was off before giving the car back. Poor service! read more

Understaffed!!! Guy that helped me was really nice BUT I made an appointment at 9:30A.M and 6 hours later my car is still sitting waiting to be serviced. Never got my car fixed.. had to take it to a different repair shop. If u don't have staff to work on cars please let customers know before making an appointment!!! read more

Arrived @ 3:45 for my 4:00 appointment to have my tires balanced and rotated, with employees standing around with their hand in their pockets, I sit waiting. It has been over two hours and I am still waiting and their hands are still in their pockets. UNREAL read more

I had a noon appointment for two tires on a Sunday. I ended up waiting two full hours for them to do the job. Customer service was ok, but not overly friendly. It was the cheapest price I could find in Town, but two hours seems a bit excessive. read more

There are a few things scarier than traveling the interstate highway at 72 mph and your car shuts off. A frightening experience for sure. Thank God, I was already driving in the right lane and simply pulled over as the car eventually came to a complete stop. The problem beyond my car quitting on me was that I was 4 hours from home, 1 mile from the nearest exit, had to use the bathroom, and to top it all after calling AAA and the operator first telling me that my membership had expired 2 years prior (even though I made a payment less than a month ago), but then somehow found me in their system after all, was that I may have to wait up to 2 hours for a tow truck to come get me. I thought I would lose all my marbles right then and there. I frantically called my husband, who told me to try to start the car again and it did, so I drove in the pull-off lane with my hazard lights on until I got off the next exit and parked at a gas station and then updated AAA on my new location. Finally some good news was that a tow truck driver was already on his way. He got my car on the tow truck fairly quickly and off we went looking for a car mechanic shop. The first one was a dud as it closed on a Saturday afternoon by 1:30 pm; some strange hours for sure. So, off he drove me all the way to Pep Boys in Savannah as he had called them prior to ask if they can fit me in. I was already paranoid that I would have to spend the night in some rinky dinky motel not knowing if my car would be able to get fixed the same day. Thankfully, Pep Boys took me in and I do appreciate their service on such a last minute emergency. As already mentioned in prior reviews, the wait time is quite a stretch. The mechanic who worked on my car called me over to show me that the alternator quit on me and that is why everything turned off at once. Well, after 3 hours and over 400 USD later I had a new alternator and was able to continue my road trip to Florida. I definitely never thought I would find myself in Savannah that day. So, thank you Pep Boys for helping this lady and her lemon car out. Just not sure I would want to come back and visit this location based on the long wait time. read more

Just moved from Maryland and had a slow leak in my front left tire. Purchased all four of my tires from Pep Boys up North and my warranty was still valid. Goggled the closest Pep Boy's and it was in Savannah ( 8702 Abercorn Street, Savannah, GA 31406). They were very unprofessional. I walked in and there was a lady and two gentlemen at the desk talking about/complaining about the work, and discussing personal business. It took 15 minutes for someone to acknowledge me. He took my keys without checking me in. I waited two and half hours to discover they didn't have a replacement tire. The gentleman was supposed to order it and call me back in two days (Tuesday). I called back in four days and he needed to trace it. He assured me that it would be at the shop no later than Tuesday of the next week. He said he needs to put my spare on until the tire arrives. They put the tire on without servicing the tire. It was low. Dangerous and disregard for life. I called back on Friday and after speaking with the same gentleman, a lady got on the phone and said call back. I spoke back with Mr. D and he said they have to track it. Now, they have an alternate tire. Being busy is a good sign because the store isn't at risk of closing down, but this store clearly needs to close down. Very unprofessional individuals. They needs to take lessons from up North establishments. read more

Scheduled an oil change appointment online. The coupon that they presented was expired and not acceptable at my local shop. Second, when I got to the shop on time for my appointment, the desk said that they are running a couple hours behind. What is the point of making an appointment then. Total waste of time, canceled my appointment. Not rescheduling another appointment because that is worthless service. read more

Never on time when you make an appointment. I made an appointment for 10 and it's supposed to take a half hour they told me it will take 2 hours. Never will I come back here. I will be calling corporate this is everytime you come here. read more

I had a 11am appointment on 8/5/2018. Needless to say, they only had one mechanic on site and I didn't get my oil changed until 1:20pm. The mechanic didn't greet me nor, did he tell me what was going on with my car. He had the clerk tell me. I made a complaint with Charles (assistant manager) he laughs at me and said that appointments aren't allowed on the weekends. I asked him why did it allow me to make one online? He blamed it on his corporate office. So, I called them. Even the customer service person at Pep Boys corporate seemed like he didn't care about my complaint. I checked out and told Charles that I would never come back to his location ever again. He then tried to offer me a free oil change but, the damage was already done. I WILL NEVER GO BACK TO PEP BOYS. read more

Yesterday afternoon I was in that place was the worst experience I've ever had a woman with a bad attitude. I can not believe they have this woman in front desk for customer service. She ignored me for more than five minutes on a call when I was attending to me. First and last time I requested services .I give them a zero for customer assistance. read more

I have used this and 1 other company here in town for all my auto service needs. Pep Boys may have some flaws but who doesn't. Yes I've had problems with scheduled times but the service manager has always been extremely accommodating. That's why I give them a 5 star review. Will I use them again? Definitely! Will they be behind? Probably but with their friendliness (If you're not an ass hat to them) and willing to do a great job I will see them again. read more

I am grateful to have found a auto shop while I was visiting in Savannah that was taking cars. I contacted 4 atuto shops they were all booked. I had gotten a nail when I arrived in Savannah from Atlanta. This PepBoys repaired it but with rope plug which did not last at all so had to get repaired again by PepBoys in Norcross. Very frustrating coming back into town having to figure out why my tire is low for a whole week. You all should change you method of plugging tires to standard that other PepBoys shops are using. read more

I would rather smash my own fingers, one at a time, with a ball-peen hammer than take my car to this Pep Boys again. When my vehicle began starting slowly, idling roughly and the "Check Engine" light began glowing a few months back, I chose to take my car to this Pep Boys because I could, in theory, drop my car off on Friday night and get the work taken care of on Saturday with no appointment necessary. Well, it's now six weeks or so since that first visit. In that time, I've had to drop my car off two additional times because the problem was only temporarily fixed. Had I not been treated so poorly during the first three visits, there would soon be a fourth, because the problem still isn't fixed. But I'd rather make an appointment elsewhere and pay more than deal with this Pep Boys again. Perhaps elsewhere, the mechanic won't throw a temper tantrum and refuse to work on my car (as occurred during my third visit). Perhaps elsewhere, the store manager won't refuse to refund any of the $470 I've spent to fix a problem that, as of today, still isn't fixed. Perhaps elsewhere, they'll either fix the problem or admit their inability to do so. To recap: Other Pep Boys may very well be fine automotive establishments. This one is not. It's managed by a moron and at least one of the mechanics is missing chromosomes. Go somewhere else. Really. Anywhere else. In addition, I never received any response to my efforts to contact Pep Boys customer service via their website. Just an awful experience across the board. read more