Excellent service, I had a broken light that had sparked and thrown the circuit breaker. They were…read morewilling to come out and resolved the issue in less than two and a half hours from when I first called, even though it was before 8 am on a Sunday. Turned out to be a broken ballast. 100 dollars for the repair and 200 because this was a Sunday issue before normal business times.

I had a PTAC unit installed to replace the old one that was no longer working properly. The…read moreprevious day Schaal sent their estimator to assess if the old unit was repairable. He determined that it would be expensive to fix the air conditioner function of the unit. I asked him what a new unit would cost. I wish that I would have decided to have the unit repaired instead. I paid $2900 for a PTAC unit that retailed under $1000. So I paid $1800 just to have the old unit taken out and the new one installed into the existing cutout and existing sleeve and grill. Then all they had to do was plug in the new unit into the existing outlet, test and calibrate the unit, and then they were done! I could have purchased the PTAC myself, swapped it with the same model,and saved myself $1800! The technicians that came were polite, courteous and very efficient. I realize that the price was all inclusive. But that is the price that would involve cutting a hole through the wall, installing a sleeve and panel, and putting in an electric plug to power the unit. Unfortunately, I didn't question the price since they don't provide itemized estimates. So I'm just going to have to suck it up. I do have to say that I feel that I was "taken to the cleaner"....

I've used Ace a few more times to service my generator. I wasn't given much of a choice as they…read morewere the only local service option for them. Thankfully they've been very competent. I've continued to just visit the shop to pay with check over paying for a credit card up charge. My previous interaction has made me much more aware of who can service equipment I buy. I now make sure there are at least two or three options for service so I'm not locked into a monopoly in service. This a me thing though and not a reflection of ACE.

I honestly cannot say enough good things about Ace Electric. We decided to install a whole house…read moreback-up (natural gas) generator. The first company (not Ace) that came out gave us an estimate of over $40k - new builds have the gas and electric meters next to each other, but on our older home, they're on completely opposite sides of the house, so we knew there would be additional costs, but we were shocked at that total (which put the project out of reach for us). Called Ace for a 2nd opinion. Their estimate was much more reasonable, and their tech (Jesse) was extremely knowledgeable and discussed all aspects with us (we needed to update our electric panel, move the meter from inside to outside, and needed a plumber for one bit as well). They were responsive and helpful as we were getting those other updates done, Jesse was prompt with great communication and the install went smoothly (this was especially appreciated as we have salt water fish tanks, so we had to set up alternate power for them on the day of install, since they can't be without heater and pumps for more than an hour or two--not that big a deal but it did mean we had extension cords running out through the garage to the car, and the Ace team was fine working around that). We had one glitch the first week the self-test ran, we texted him and he came by within 24 hrs, knew exactly what the issue was and fixed it right away (at their--well, the manufacturer's-- cost). We know we can call them any time we have a problem or question, or in a year if we don't want to do the service/oil change, he said they're happy to do it, but they're also fine if we feel comfortable doing that ourselves. Honestly, it could not have been a better, more positive experience and I would highly recommend Ace to anyone for any home electrical needs!