I needed an air line repair at the flying j. Big Marv came out within an hour of my call and fixed…read moreme up so I could keep rolling. Great service and fair price for mobile repair. Definitely worth 5 stars! Thanks Big Marv!!

I can't believe how helpful these guys were. First, the time estimate was 60 minutes to get to me…read morebut it only took them 15 minutes to get there. Once we got to the auto repair shop (Blackcreek Automotive) they unloaded my car, which was fully loaded from a road trip. I was coming home from a trip to Kansas back to Texas when my engine seized. The first unload was to the auto shop office. Then they moved it to one of their trucks. Freddy drove me to the local motel and waited until I got my room key. He then unloaded the truck and put my bags on the sidewalk while we waited for a working key. Then he even moved them from the sidewalk into the room. This was very important to me because I have to use a cane and was exhausted from the day. Highly recommend these guys. They made me feel safe and made sure I was okay.

I needed a new alternator immediately (due to it being bad and my battery not fully charging). I…read morecalled Troy's and they gave me an extremely affordable/agreeable quote to replace it. They had me stop by that day to see which alternator they needed to get for me, bought it that day for me and fixed my car the next morning. The service was amazing and as a college aged female I didn't feel like I was being ripped off. I'm also not from the area, but based on the service I received I recommend this location to anyone from Emporia and anyone not from the area but looking for quality & quick service.

While making a trip from Topeka to Wichita I got stranded on 35 twenty minutes outside of Emporia…read moreTroy's was the second place I called very friendly and helpful I was eventually able to find a tow truck who also recommended them and my car was fixed the next day before noon.

I am giving this review 2 stars because I feel that the service was good, and they did a good job,…read morebut I am marking it down because the work was way over-priced. For my emission repair, I needed a new canister and filter kit. For the two items, I was charged $395. Looking at the suggested retail price on the GM site it should have been $315 at the most. I looking at the majority of sites, you could possibly get the parts for $215. This was at least marginally acceptable; the part that was the worst is that the job took 2 hours from pulling in, to pulling out of the shop. The charge for labor was $411. I feel this is twice what it should have been. Overall I feel a fair price could have been $550-$574. I feel gouged for about $250. I will think twice when it comes time to deciding where to take my truck for the next repair.

Chris Thomson was easy to work with. He gave us all of the information that we needed and had the…read morevehicles that we were interested in ready to test drive. He didn't try any high pressure sales tactics but was quick to respond to our questions. Love our new truck! It was the easiest auto purchase we ever made.

Bought a new Ford Raptor R $125,000. They shipped it to me and it arrived with $16,000 in damage. I…read morecontacted the dealership for help thinking they would make this right but their response was it wasn't their problem. I need to contact the shipping company that they hired. (AE&E world wide ) who shockingly won't return my calls. I am a retired Marine I refuse to back down from what is right. They have not heard the end of this.

I recently left JN Ford. While employed there I took a barrage of insults from management. I…read morewatched management lie to customers. I watched management verbally abuse a mentally handicapped man that worked there but was not paid by the dealership (when I started I was told I was supposed to pay him out of my own pocket) The amount that the salespeople paid him added up to well below minimum wage for the hours that he put in. On one occasion I watched management/Owner physically abuse this handicapped man. I put a call into DCF to do what I can to help protect him. While employed there I had a loaded firearm pointed at me by one of my supervisors. I watched the same man hold a knife to one of the other managers neck one day. Both of these As a joke... but those situations aren't exactly funny. The man that did this is not a bad person, but because of the environment that's been allowed to foster, if John North isn't corrected soon I truly believe someone could be hurt. I've also seen management lie directly to customers on multiple occasions to sell a unit or to finance a unit in house(to make more money). And I myself also know of at least one specific customer that Finance was urged to illegally sign the customers name on loan documents. I don't believe that this is uncommon practice at John North Ford, and if I'm not mistaken is considered fraud. I myself felt wronged, they had some other business practices that weren't necessarily illegal but did take money from the salespeople. I also heard plenty of racial slurs and people talked about poorly because they didn't have money to buy. I am hopeful that someone will see this and by me speaking out we can actually have a little change in the in the world.

I live here in Burlington. A few years ago, I had a near-emergency when my battery died the day…read morebefore I had to drive to the airport on a cold winter day. After calling around, I finally called Lewis Service, and they sent a truck to jump my battery, and then said they could work on it that same day. The price was very reasonable. Since then, I have nearly all of the servicing for my vehicle done there, as well as buying my fuel. This family has been in business since before I was alive (and I am retired), so it's always good to keep a home-grown business going.

My serpentine belt broke while driving south on 75, and I knew I was in trouble. I was 3 hours from…read morehome and 3 1/2 hours from my destination. I pulled into Lewis Oil hoping that it would not be a 3 or 4 hour ordeal. My car was on the rack in less than 5 minutes, and I left in less than an hour! The cost was less than half of what I expected....I almost felt guilty paying. It was a busy place, so I was surprised and grateful. I am glad the belt broke near Burlington!!

Towed my rental vehicle 100 miles. Excellent service,... very professional, friendly.read more

After laying down my motorcycle over an embankment, the officer informed me at the hospital that…read morethe bike would be towed by Flint Hills, and I could find it there whenever I was released. Shattered clavicle, but they let me walk that night, so the next morning I was picked up by my brother in law from KC in a rental pickup and headed over there to get my bike. An emergency flight had already been booked to get my broken up butt back home to Montana, and I would be dropping my bike off at a great shop in KC. The manager told me that it would be $350 for the 1.5 mile tow, which, what are you gonna do, towing companies aren't cheap, but the $30 a day storage fee, I politely asked if he could waive, because I picked the bike up 10 hours later. He told me in a raised voice that he was "being decent by not charging me for two calendar days!" I was in a whole lot of pain so I just said ok, and headed outside to load the bike. They got the bike almost in the truck when I remembered straps. I asked Jason, I believe his name was, if he had any he'd be able to sell. "None that I'd let you have." was the reply, along with directions to the farm store. Even my easy going brother in law made a comment about how rude the guy was being, but finally we got back with straps and then had to explain how to strap the bike down. It's pretty basic, but they literally were going to attach the straps to the bottoms of the forks... the guys were nice enough, aside from Jason, but they didn't know anything about hauling motorcycles. I'm sure they do ok with cars though, for what it's worth. But there's more. The officer called me back that afternoon to follow up and check on me, and it turns out that when they picked up my precious bike, they were going to hook a chain to it, and literally drag it up the hill because "it's already on its side." The officer saved the day by setting her upright and riding her up onto the truck himself. Between the rudeness, and the total lack of competence where motorcycles are concerned, I was disheartened to say the least, and can wholeheartedly say I don't think you'd ever regret going with another tow option.

They did repairs that were not important on a 1996 with over 250,000. I always had another issue…read more Once I drove 3 blocks and broke down again. They put the timing belt on wrong and was trying to charge me for it. Then paid for lifetime Freon fill but it lasted 10 days and he said my compressor was out.

These guys are fantastic. My Mustang broke down on the highway and I had it towed to them because…read moreof a recommendation. Left the car after hours and by 9am they had already figured out what was wrong with it and were almost finished with it. The price was about half what I was thinking. This is a great business.

Broke a schrader value inside my SUV a/c intake hose when they didn't have the correct tool to try…read moreand remove it (they needed a special tool but tried getting it out with needle nose pliers), no offer to work with me on parts or labor/price, Jesse said it will be $680 to fix and reload coolant/refrigerant. Money hungry business, I will never again take any vehicle to this place, they were even more expensive than the Mercedes Benz dealership in Wichita for an issue they caused. They magnified a minor issue into a a $600/$700 issue, NOW IT IS ONLY MY PROBLEM.

I had key marks all the way down both sides of my Toyota Tundra. Thurston's replaced and repainted…read morewith a perfect match in color. My truck looks like new. Everything was put together nice and solid. I'm very satisfied.