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    Teuscher Legacy Dental

    5.0 (2 reviews)
    Closed Closed

    Services - Teuscher Legacy Dental

    Cavity treatment

    Crown cleaning

    Dental exams

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    Envision A Smile - Sleep Apnea test just $39

    Envision A Smile

    3.5(8 reviews)
    3.2 mi

    I went here for the first time after 20 years with my previous St. Charles dentist as they were…read morebooked more than 3 months out. Rick is very up to date on dental care, Northwestern trained, highly intelligent and extremely personal. I will never go anywhere else again and I'm 59 so I've seen many dentists in my past. Office was also very nice and the staff was very courteous, helpful and extremely polite. I'm going back next week for some minor cosmetic work and his rates are very reasonable. He doesn't try to push any unnecessary work to fill his pockets but has your best interests and financial concerns at heart. I could be wrong but I think his St. Charles practice is rather new so getting in quickly to see him is not a problem and he's accepting new patients. I'm not sure what insurance he accepts but I have Delta Dental and it was accepted. If there were an option for 6 stars I would have definitely given it. I also think based on conversations with friends and colleagues that I overpaid for a replacement tooth. It was $6k less $1k from insurance. John Rasmussen St. Charles.

    TLDR; Beware of unnecessary (scam) procedures and make sure to verify your insurance benefits…read moreyourself. My insurance benefits were changing, so I needed to get in quickly for a cleaning. Every place I called was booked for weeks/months out. Envision A Smile was able to get me scheduled within a day--maybe even the same day. Should have been the first red flag. It had been a couple years since my last cleaning, so I was expecting it wouldn't be an easy appointment and I was already anxious about it. They brought me in and started the Xrays with someone who seems like they had never done them before. I was very patient--everyone has to learn somehow--but the next hygienist came in and said they all had to be redone. I had twice as many Xrays taken as I needed to and it took well over 45 minutes--no exaggeration. The dentist then came in, poked around a bit, then stared in silence at the Xrays for what seemed like an uncomfortably long time. He then said that I needed two fillings and a deep cleaning because the buildup on my teeth was so bad. I never even heard of a deep cleaning, but I took him at his word because he's the medical professional. He said they couldn't do one that day, but that I'd have to schedule one ASAP. It was Friday and they pushed for a Tuesday appointment--the first they had available. They handed me a quote from my insurance and sent me on my way having not cleaned my teeth. Because the procedures were going to cost over 1k, I wanted to make sure my insurance would cover it before going ahead. It turns out that my insurance would cover next to nothing and that the $200 copay I was quoted was pretty much pulled out of thin air. When I called to speak with the person at Envision A Smile who "deals with insurance all the time", she proceeded to tell me that my insurance was "strange" and that she based my quote on "what insurance will typically pay". No preauthorization. Not even a courtesy call to my insurance to verify my benefits until AFTER I had already called my insurance and was told nothing would be covered. In short, if I'd trusted them at their word I would have went in thinking that I was going to pay $200, but really it would have been five times that. Confirming my benefits is ultimately my responsibility, but the fake copay quote seems pretty deceptive. I asked them if it was possible to get a regular cleaning in the meantime since that's all my insurance would cover, and the front desk person said that after I had been "diagnosed" with "periodontal disease", they couldn't go back and do a regular cleaning. The dentist had never told me that I had periodontal disease, so the receptionist using that language was terribly unprofessional. A lot of WebMDing later and I was convinced my teeth were going to fall out. After this whole ordeal, I told them I'd need a second opinion. Fast forward to today (nearly two anxious months later) when I went to a dentist who's a family friend. Not only didn't I need a deep cleaning, but the two cavities that the Envision A Smile dentist pointed out were already filled. There's some staining and they may need to be refilled in the future if they start to bother me, but they were fine to leave alone for now. Not one bit of this was explained to me at Envision A Smile. I was the perfect mark because I hadn't been to the dentist in a while and I was willing to take a medical professional at their word. My mistake and I've learned. Do yourself a favor and find somewhere else. Their open availability is pretty telling.

    Photos
    Envision A Smile
    Envision A Smile
    Envision A Smile

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    St. Charles Dental - Dr. Smith

    St. Charles Dental

    4.0(4 reviews)
    3.0 mi

    OK, here we go. I go to St. Charles Dental Care today for my regular every 6 month dental…read morecleaning. HORRIBLE!. I get there and some receptionist checks me in and hands me some "update" form as to my medical history. I literally tell her, I have no updates and literally just had my annual physical two days earlier and had no changes and all my labs are IDEAL (literally better than textbook across the board). She indicates to me that every two years they need an update. YET, I sure as heck don't remember having to do an update two years ago. So I am really starting to wonder on that statement. Ok, fine, so I go sit down to now fill out this form. (And here's a thought, if you want such paperwork done, why not send it digitally days earlier? Why not give enough time to fill it out when you arrive? Why not have some type of "update" form that asks is there anything new to update versus all the info on an original form? Why is it these dental offices/medical offices can't be a little more proactive and up on technology rather than wasting time?). So I literally (yes literally) had just sat down and filled out my name section and phone number and the dental hygienist comes to get me for my cleaning. I just stare at her. I just tossed the form in the seat next to me and said, "Well, I guess I am not filling this out." She gives me a dirty look and tells me to pick up the clip board with form on it from the chair. Yeah no. Not ever going to happen. When I already started the form, am given NO time to even fill it out much less even read it and now you want to hurry me along to get my dental cleaning done and think I am being unreasonable. Yeah no. And considering I had never met this hygienist before what in the heck is this nonsense. So of course she marches me down to her area and then the roughest and messiest dental cleaning I have ever had began. She was exceptionally rough with the tools and did all she could to rush through the procedure. Yeah that's just great and I am paying for that. Thanks a lot St. Charles Dental Care! I have never had so much water and what not all over my face. She didn't even offer a tissue or paper towel or anything (even at the end of the procedure) and just let me there a big mess. So I ask for a tissue and she is all huffy about it. (It took all my being not to tell her to simply FUCK OFF!). Yet, I said my please and thank you's and did whatever she wanted, but I immediately let her know I wanted to talk to the office manager. Of course, as expected, she runs right up to the front to go talk to the manager to give "her side of the story". Uh, huh, yeah ok, who is the patient here and who is paying the bill? Yeah not you lady. And then of course, to top it all off, my regular dentist (very good guy by the way is on vacation) and the hygienist wanted me to see the other dentist I had never met before and never have ever seen before. Yeah no. No notice or anything of this. NONE! So I refused on that whole issue. Why would I do that? So I can continue an even worse exam? Yeah no thank you. Soooooooo looking forward to talking with my regular dentist when he comes back. Just unbelievable. Now do I think that hygienist is a b****. Yes, I do. And I told the manager as well (who of course was not happy with my choice of adjective). Too bad. Maybe hire people who can do things appropriately and be professional and here's a thought give you time to actually fill out forms that the office is wanting, etc. Just ridiculous! Where do others go for good, competent dental care? I just don't EVER want to see that hygienist ever again.

    Professional and thorough dental care. Cutting edge…read moretechnology! Warm and friendly reception staff. Locally owned and operated. Staff involved in the community. This is as good as it gets.

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    St. Charles Dental
    St. Charles Dental
    St. Charles Dental

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    Teuscher Legacy Dental - generaldentistry - Updated August 2026

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