My wife and I purchased a new refrigerator from you Texas Appliance in Hurst on the tax free weekend. What a great experience. We arrived about 4:30 on Monday afternoon. As always, we were impressed with your large selection. We have purchased several appliances from your company over many years. Our sales person was Robin. She greeted us and offered assistance. During the entire process, Robin was very friendly, courteous, and knowledgeable of your products and their attributes. We determined fairly soon that the refrigerator we had chosen was going to protrude past the front of our cabinets, and about six to seven inches further than the old refrigerator (also purchased from you). We told Robin that we needed to go home to measure again to see if it would work. She suggested that we pull the existing refrigerator out to where the new one would extend, rather than just measure and eyeball. What a great suggestion. Knowing you were closing soon, she said to call her back so that we could take advantage of the tax break. We called her back a few minutes later. She answered all of our remaining questions, and then processed the sale. Good job all the way around. Then came the delivery guys. I'm sorry, but I do not remember their names. I am hoping that your documentation will show that. They were both great. Again, friendly, courteous, and knowledgeable. They moved our old refrigerator to its new location and installed the new one. It was apparent that they were very skilled, experienced, and knowledgeable of their work. All went very well. They went well beyond the call of duty. They, too, exceeded our expectations. I am an old retail guy. I know that people and service like this is not easy. It is a testament to Texas Applinace organization and training. They choose the right people, train them, and then allow them to do their job. We have bought from you before. We will purchase from you again. Maybe, more important, we will share with our friends and family the great service we received from Texas Appliance. Thanks to All for a job well done, Aubra & Jayne Palmer Colleyville read more

Every dealing I have experienced with Texas Appliances has had a bad outcome without any solution put forward by the "store manager" , Joi Shirley in Arlington. I have been in a long remodel project that has taken more money and time than I could have ever imagined. I purchased several items early in the project and have kept them in my warehouse on the property. I called on Monday 11-21-16 to describe the problem with the front load Samsung washing machine and I was told Joi was out and that she would call me back on the following day. It is now Saturday and still no call so I called today 11-26-16 and got Joi on the phone. Rather than try to solve the problem and send out a service person or sell me a better washing machine, she just kept saying that I bought it several years ago and she would do nothing! She told me when I bought it that it was the best washing machine on the market and as usual she lied about that as she has lied about other things. She uses the line, "that is what I own". So do not believe her on anything she says. I am told the owner will always back her as there is some kind of attachment there. I guess I am left to do the discount tire store statement and take it back and throw it through their door. Two rooms away and people are unable to have a conversation when it is on because of the noise and banging! The worst store in the DFW area!!! Do not buy anything from them! Steve McGee read more

I purchased a washer from the Texas Appliance store in Arlington back in October. I did quite a bit of research beforehand because I had run into some problems trying to purchase a washer off craiglist. I was referred to this particular store through a friend. My contact in the store was Jeffrey, and my experience with purchasing the washer was top notch. Jeffrey was extremely helpful, attentive and honest which was the main quality I was looking for. We had our washer delivered on the correct day, during the correct time frame they provided earlier in the week. Although I personally was not at the house when the washer was installed, my roommate relayed that the two gentleman who installed the machine were very professional and courteous. They even went so far as to check out our recently installed dryer (which we had gotten off craigslist...never again) and noticed a part was missing. They quickly grabbed that particular part off their truck and fixed our dryer for free. I was blown away. What fantastic customer service! Definitely something I will remember when I look for appliances again, and I will definitely be returning to Texas Appliances. Highly recommend. read more

My wife and I recently remodeled our kitchen and our contractor recommended we go to Texas Appliance. First, I'd like to mention the showroom (Hurst location), was absolutely amazing. The size of this place and selection on display is very impressive. We had been to several other appliance stores and were so disappointed in the disisplays. Not the case with Texas Appliance. Their kitchen vignettes really help in getting a feel for the complete kitchen. We even got a few ideas for design that we had not thought of before, like a microwave drawer that allowed us to do a double oven! Second, our sales rep, Michael was fantastic. He was extremely knowledgeable in all the brands we were looking at and made the whole experience very enjoyable. And thirdly, the prices were competitive. As we were already over budget in everything else, it was a plesent surprise to see the appliance quote was actually less than what we budgeted for! My wife and I love our new Thermador kitchen! We would definitely, and have, recommend Texas Appliance to our friends and neighbors! read more

I purchased a Maytag dishwasher in November 2017 from Texas Appliance at their Hurst Store. I had been comparing prices at various stores and their prices were actually better for the dishwasher that I wanted. I called their store for more information and the salesman who helped me on the phone was courteous, patient, and answered all of my questions to my satisfaction. He also said that Maytag was offering a rebate on the dishwasher I wanted. Best of all, he said that Texas Appliance installs what they sell with no contract installers. Based on my phone experience, I decided that I would go to the store and buy the dishwasher if I liked it. Everyone at the store was friendly and professional, so I bought the dishwasher and it was installed 2 weeks later by a great guy who knew what he was doing. I've had no problems with the dishwasher and will go back to Texas Appliance for my future appliance needs. A wonderful experience from beginning to end. Linda M. read more

After a LOT of issues with Home Depot's delivery subcontractors, we drove to Texas Appliance (on a whim). When we walked in, we were greeted by a lovely and very friendly member of your staff...Trele. We let him know exactly what we were looking for, he knew exactly where it was located in the store, so we could verify it. He walked us to the computer, ordered it, set the delivery date, took payment...wham bam...we were out of there in about 20 minutes tops. Even when their delivery guy, Freddy, delivered the incorrect stove, he was quick to return with the correct one. Trele even phoned a couple of times, on his day off, to check on everything. The new range and dishwasher looks so wonderful! What a fantastic experience!!! THANK YOU, THANK YOU, THANK YOU!!!! read more

I had the BEST experience shopping for appliances at the Hulen (southwest Fort Worth) Texas Appliance store. Joe Henley is so helpful and knowledgeable. I started out shopping at Home Depot for an Energy Star rated refrigerator and dishwasher so I wouldn't have to pay sales tax Memorial Day weekend. Well, Home Depot only had a few Energy Star models. I thought - surely Texas Appliance has more. And they did! Between Texas Appliances' great sale prices and no sales tax, I saved nearly $1,000 on my purchase. Joe is one of the nicest salespeople I have ever dealt with - I've never met anyone who loves to help people find what they're looking for at the right price. read more

We were super impressed with the service here. Long story short, we ordered our appliances through another "gallery" Store in Fort Worth and had nothing but problems. They actually forgot to order a vent hood for us, which we discovered after we moved into our remodeled house. After getting terrible customer service at that location, I called Texas appliance and was very frustrated, but they ordered a hood right away and even had it installed on a day where they normally don't do installations, because I said it was my day off and would be easiest for me. Absolutely impressed with their service, and will definitely use again should we need anything! read more

We just want to say thank you to Robin who works at the Hurst location. When we walked into the store we weren't quite sure which brand we were wanting to purchase and Robin took the time to explain the different features for the different brands. We decided to go with Samsung and we are glad we did. They look very high end and it makes our kitchen look so much more modern. The delivery guys did an excellent job installing our appliance and we cannot thank them enough for being on time and for their professionalism. Before they left they made sure that each of the appliance was working. We will definitely be back soon! read more

We just went to the new Hurst store to purchase a new dishwasher. Our salesperson was very nice and extremely informative and caring. She helped us select a new KitchenAid dishwasher and they had it in stock and were able to deliver and install it the very next day. The installer did a fantastic job. He was very polite and respectful. Overall the experience was great! This is our third purchase with Texas Appliance and could not be happier. Always great prices and know their products. Will buy all my appliances there in the future! read more

Purchased a microwave with delivery for close to $700. It was delivered and installed while I was at work on Monday. While I had a chance to read the manual and look over the microwave the next day I noticed a defect. I called the store to get a replacement and Mr. Etling said there was nothing they could do and that I would have to contact a service company. When I asked if I could return it they said no. BUYER BEWARE... TEXAS APPLIANCE MAY SELL AND INSTALL DEFECTIVE PRODUCT AND IN THAT CASE...YOU'RE ON YOUR OWN! read more

We were out looking for reconditioned washer and dryer. But instead ended up at Texas Appliance Outlet. We were able to get brand new with warranty for just over what we expected to pay for reconditioned. I'm so pleased with my NEW set. Jose greeted us rite as we entered. What a wonderful customer experience. He helped us make a great decision on our budget and made sure we were satisfied. Thank you Jose and thank you Texas Appliace. I highly recommend all who are in the market for appliances to check them out 1st. read more

Finding the right business to deal with is the crucial first step of purchasing appliances. Fortunately for me, Chris B at the location on I-20 in Arlington was the first person to respond to my inquiry. His same-day response addressed each of my issues in detail. His courtesy (sometimes missing these days) and thoughtful follow up convinced me Texas Appliance should be my first stop. Subsequent interactions with Ed and Betty at the Outlet location were equally pleasant. Good people all. read more

Had a great experience at Texas Appliance. Visised the Hurst store, worked with Rochelle. The store is clean and well organized. I was able to see all the models I was interested in. Rochelle spent lots of time with me, going over all my various options. She was great about looking for special deals and close-outs that saved me money. Was very knowledgable of her products, the way the work, the way the fit, etc. I can't say enough good things ... would HIGHLY recomment this store. read more

I recently purchased a washer and dryer from Texas Appliance and me and my husband were 100% satisfied with the service we received from the time we walked in the door. The lady who helped us was very friendly and patient with our children while we shopped. We bought the washer and dryer in December and it's now February and we love our new buys and will be returning for our next purchase for a new appliance. I really feel we got a lot of bang for our buck. Great prices indeed! read more

This place is HUGE best selection that we have seen and we have been shopping hard! We were looking to replace our washer and dryer, when we were recommended to this place. We were greeted by Ed and told him what we were looking for, he was very informative and professional. They had the units in stock and we able to have them delivered 2 days later. The delivery guy was Danny, he took his time and did a great job. They even hauled our old washer and dryer off for us. read more

I received our new refrigerator and slide-in range today and couldn't be happier!! Luis was so professional and helpful - he is surely an asset for Texas Appliance! This wonderful experience started with Will at the Hurst store. He spent time with me in the store and over the phone helping me to select the best appliances for my needs and space. I highly recommend Texas Appliance for competitive pricing and fantastic customer service. I will definitely be a repeat customer! read more

We purchased a new Whirlpool refrigerator from the Texas Appliance store in Fort Worth. Our salesman, Charles, was very friendly and knowledgeable and helped us find the perfect model for our very limited space. When the new refrigerator was delivered to our home, the installers were very careful and professional. All in all, we had a great experience. Texas Appliance is a locally owned company with a great staff of employees. They deserve your business. read more

My review is for Chris Bosley, the manger of the Texas Appliance store on Hulen Park Drive in Fort Worth. I recently had a problem with a microwave that I had purchased at this same store. While the microwave was no longer under warranty (the oven was only in my home 16 months), nor was the purchased insurance plan effective, Chris went above and beyond to help me find a satisfactory solution to my problem. I appreciate Chris' helpfulness greatly. read more