If you are considering placing a loved one in Landon Ridge's Pathways Memory Care and are unable to…read morebe present every day, there are some important things you should know from our personal experience. My father was a resident in Pathways from October until his passing in May. He was only 63 years old. During his time there, we encountered repeated and deeply concerning issues that other families also experienced. 1. Financial Mismanagement Despite repeated requests, we were never provided invoices during my father's stay. Charges frequently increased without explanation, and management was consistently unresponsive to emails and phone calls. We at one point were told we owe thousands of dollars without ever knowing why. Yet after their audit, it was confirmed that we did overpay by thousands of dollars--yet we still lack full transparency or assurance that all overpayments have been identified and reimbursed. We never figured out what was going on. 2. Medication Misuse and Chemical Restraint We witnessed multiple incidents of medication errors, including staff administering the wrong medications during my father's panic attacks--sometimes giving him medications meant for other residents. Even more alarming, there were repeated reports among families of chemical restraint practices, which are illegal in the state of Texas. We are one of those families. Families were often told their loved ones were "aggressive" and required additional medications or private caregivers--an added, unexpected financial and emotional burden. We were part of a family council where these issues were openly and frequently discussed by multiple parties. 3. Living Conditions The condition of my father's room was unacceptable. Food would be left on the floor, his incontinence accidents were not cleaned up in a timely manner, and the room was consistently dirty with sticky floors, gnats, and flies. This was not an isolated occurrence. We had to clean his room every day. 4. Falls and Neglect Falls often went unnoticed and undocumented. If not for the camera we installed in his room, my father could have remained on the floor for hours after some of his falls. I had to visit at night on multiple occasions to address why he was not dressed, not medicated, or lying on the floor without assistance. 5. COVID-19 Mismanagement During the height of the pandemic, Landon Ridge failed to report COVID-19 cases to the state as mandated. My father, among others, contracted COVID during this time and his health rapidly declined thereafter. Several residents, including ours, suffered serious falls linked to post-COVID complications such as vertigo, and there was no increase in supervision despite known fall risks. 6. Retaliation and Administrative Negligence There is a clear pattern of retaliation from management. Families who raise concerns often report decreased attentiveness to their loved ones' care. In our case, the head of nursing barred our hospice nurse from seeing my father on the very day he was transitioning--reportedly "due to a personal grudge." We were never consulted or informed of this decision, which left us blindsided during an already devastating time. This individual has also been known to expel families from the facility with little or no warning, particularly those who raise concerns or question care practices. Families are advised to have a backup plan if they advocate for their loved ones. Families have reported to us that they were given as little as five hours to vacate. 7. Corporate Indifference When we escalated our concerns to corporate management in Fort Worth, we were dismissed. I was told, with little professionalism, that the reported issues "never happened" and "couldn't happen." Days later, corporate staff arrived at the facility and openly criticized me to other staff members. If you are considering Landon Ridge Pathways for your loved one, please do your due diligence. Many families who experienced similar issues are unable to speak publicly but wish they could. If you would like clarification or more information, I am open to sharing our experience. Families deserve transparency, safety, and respect. We did not receive that at Landon Ridge.

Our 82 year old aunt, who is a widow, recently moved to San Antonio to be near her 91 year old…read morebrother. Initially she selected a one bedroom amazing Landon Ridge Alamo Ranch Assisted Living & Memory Care apartment community. This review focuses on this assisted living facility and its absolutely amazing staff. First off, you will know that you have been blessed or have received amazing good fortune if you meet and work with the Sales & Marketing Director, Ms. Lauren De La Rosa! Ask for her by name if you go visit. Lauren is the kind of person, that just genuinely cares about everyone! She is gifted with the ability to really listen and understand your concerns and needs. Lauren goes well above and beyond all expectations. In example, during our meet and greet conversation I vented a little about several challenges we were having with other entities and organizations related to our aunts new medical challenges. Things which were absolutely not related to Lauren's position at Landon Ridge. Our meeting concluded, and my wife and I left, feeling very happy and grateful to have found Landon Ridge. Lauren shocked us a few hours later, when she called us after her work day, to let us know that she had done some research online related to the unrelated challenges I had mentioned to her earlier! She explained what calls she had made on our behalf and also what resources she had found for us online. She then sent us an organized, easy to understand summary via text. The information which Lauren provided would have taken us days to find ourselves, that is, if we were even able to find it! I can not emphasize enough what an amazing human being Lauren is and what an ASSET TO LANDON RIDGE she is. By the time our aunt moved in, everyone on staff made a genuine effort to go meet her, and to let her know they were always ready to assist her in any way. Our aunt said she needed to have her personal TV and cable system put up, and literally it was done first thing the following morning! The staff made sure to introduce our aunt to the long time residents that liked helping new residents transition into assisted living, and from day one she had lunch buddies, and our aunt was smiling and ecstatic! Tragically the pre-move in medical results have now come in and we have discovered that our aunt has a progressive, condition which will require full time medical services, well beyond any assisted living facilities scope. This is tragic on a physical health basis for our aunt, and also on an emotional basis because she absolutely loves the Landon Ridge community! It is such a special place, that our suggestion, for anyone in the San Antonio area, who is able to choose an assisted living facility, is please go meet Lauren, take a tour through the facility, (it is more like a resort than a facility), stop and chit chat with the residents you see, and you will find that it is absolutely the place to be. The Executive Director of the facility is Madison Parker, and she runs an amazing operation! Every time we visited Landon Ridge, Madison was actively engaging with employees and residents throughout the facility. She is an executive who leads by example, and who is always easily found if you need to speak with her. At one point, I spoke with one of the staff members that distribute medications, and asked her "off the record" if she liked working at Landon Ridge and under Madison. This staff member literally lit up with a giant genuine smile and said she loved working there and that Madison was amazing. I later asked another staff member the same question, and he also immediately lit up and smiled confirming that it is great group to work with. Clearly, Landon Ridge Alamo Ranch Assisted Living & Memory care have made a commitment to amazing resident service, and they invest in quality staff and leadership.

I'm very happy with the service and care provided to my mom. they are always attentive and pay…read moreattention to our needs.

I love working with this hospice company, my nurse was extremely tentative and careful to our…read moreneeds. This is a wonderful team that work hard to deliver top quality service!

I wanted to say how very pleased I have been with the care that Companion Hospice gave the care to…read moremy husband. They went above and beyond..My husband was very ill with Ataxia and was bed ridden. Companion took care of everything... Every one from Mary the administrator,Jackie the social worker, Leonard the Chaplain,Anna our wonderful CNA, Karen our RN and then Jeremiah were so awesome!!!I cannot forget Melissa,who came when Bill passed, she handled everything for me ..I just wanted to say THANK YOU SO MUCH!!! They are like family to me and I will never forget any of you....I love them all.....

Companion Hospice was our choice to take care of my sister-n-law in Jan. 2024. I can not say enough…read moregood things about the care and support they gave us! Mary, the Administrator, is amazing! She always does what she says she's going to do and was there for us anytime we needed her. She treated us like family and fought for my sister-n-law's wishes. She is very knowledgeable, being a RN herself, and helped us better understand the current medical situation of my sister-n-law. Mary's main goal was what was best for the patient not what was best for the medical companies involved. Jacqueline, social worker, is such a sweetheart. She helped us with all the paperwork, making everything smooth and easy. Even coming on very short notice when we realized there were some legal forms we needed notarized and completed quickly. Noelia, one of the RN's, is so kind, loving and supportive. She genuinely wants what is best for the patient and works hard with the facility that the patient is in to get the best care for the patient. I once again was in a position to need hospice for a family friend just yesterday and called Mary early on a Wednesday morning. She quickly got back to me and within a very short time was personally at the hospital helping us get the patient into a hospice facility. Even before she could physically come to the hospital she was already working on things for the patient. Everything was quickly and smoothly handled, by early that afternoon the patient had been transported to a beautiful Hospice Facility and made comfortable. When you are in a position that you need a Hospice company to be involved in your loved ones care, it can be scary, emotional, confusing and overwhelming. But I can say that all the staff that helped us from Companion Hospice made both times for me simple, smooth, stress free and I was comforted, educated, supported and extremely well taken care of. I highly recommend them!

Holy crap this place is NASTY. Flies and gnats everywhere, every single bathroom smells like feces…read moreeven when it's not in use. The rooms are dirty, even the dining room had bugs. I worked there for 3 months in early 2025. They still haven't paid me for my last day and "lost" the time adjustment form i had made. The staff on the weekends is okay. We all got along and the residents seemed to like us. The residents are okay. Not too many behaviors, but when there are, they are INTENSE. Do not work here. So serious. They offer Baylor on the weekends, because they CANNOT keep staff. It's disgusting. The whole bottom level stinks like cigarettes because the smoking area is right outside the back door.

My great grandma was here for weeks in her final days. Healthcare staff is attentive and caring;…read morethe facility is clean and safe; her team was very helpful to our whole family.

Quality staff and care, have been very impressed by their professionalism. Highly recommend this…read morecompany.

Do you really removed my review???? Escondiste mi…read moreexperiencia??? Español o Inglés Mi respuesta va a ser la misma NO CUIDAN BIEN A TU SER QUERIDO!!!! Excepto por Timothy he's a great nurse!

In 2025 I was billed for child's 2023 visits. However, was…read morebilled and paid in full by debit card in 2024. A month later billed again. I contacted bank and verified Paid. A year and a half later this same bill again. New debit cards. This PT/OT is very good. But bill inaccuracies a terrible problem. More bank visits...

We love this place! They have been great for my son. We haven't been coming long as we are new…read moreto the area. Very pleased with the help. Meeting other moms with kids like your is reassuring and getting to know the other parents is great contact and a support system. Very nice staff I'm thankful for this place.

Our daughter went from not being able to bear her own weight standing to now running and healed a…read morefull three months ahead of schedule. Cindy and Nancy have truly been amazing. These therapists are really excellent, genuine, and really enjoy what they do. They also helped recognize the need for Occupational Therapy and provided us documentation for Tricare. In 19 years as an active duty Soldier this has been one of the best experiences of healthcare I've received for my family members. With over six months of bringing her here three times a week I have also observed a high level of professionalism of their staff and the care each therapist provided to the kids here both in the waiting room and during therapy. The first time I visited the office with Christiana I carried her in because she couldn't stand or walk after surgery. I have a bad back and they could see the pain it caused me. It was at that point I noticed the love and care from TLC by helping us with a wheelchair and gifting us a shower chair. Although there were other children's therapy closer to Cibolo we decided to continue with TLC because of the excellent first impression and quick rapport they built with my daughter. Christiana has gained so much confidence and her success here has boosted her self-esteem and enriched her mental health (especially during this pandemic). The therapy was challenging but they always introduced fun concepts into the mix both there and with the at home assignments. The snacks and drinks at the end of each session is of course something my child would look forward to the most. Thank you so much to the entire staff we will always remember TLC Kids as a positive light with so many great memories.

I went through 2 different agencies before finding Baylor Home Health. Everyone was friendly, their…read morerates were affordable, and the caregiver they sent my dad was really nice and very professional.