Avoid at all cost! They are over scheduled understaffed. Care quality is horrible. They don't care.read more

The front office staff is UNFRIENDLY! and RUDE! after 3 days…read morestill waiting on call back for a follow up appt.... the Hygienist and Dentist were great!

I've been bringing my daughter to this clinic for over five years, and the back office staff and…read moredoctors have always been kind, patient, and professional. Unfortunately, I will no longer be returning due to repeated issues with the front office recently, specifically with Juanita. During my last visit, I paid out of pocket because the front desk staff couldn't verify my insurance. Later, my insurance did cover the visit, and I had to obtain reimbursement on my own. When my daughter needed treatment, Juanita scheduled it a month out, saying it was because of my "insurance" despite the pain my daughter was in. Over time, my interactions with Juanita have consistently been unpleasant. She is often rude, dismissive, and lacks empathy. At our last visit, she greeted us with a smirk, did not acknowledge us properly, and seemed to recognize us only because of the prior insurance issue. She even made comments about how difficult my insurance was to work with and implied it was somehow my fault. The last conversation I had with her was particularly unprofessional -- she was confrontational, and I had to ask her multiple times to watch her tone. After years of trusting this clinic, it's very disappointing that the actions of one front office staff member have driven us to find care elsewhere. I truly hope management- Paula addresses this behavior so that other families don't experience the same disrespect.

A place that is "just for kids" refusing to see my kid because we were 10 minutes late. And the…read moresnarky tone and the way I was confronted was the icing on the cake. I use Forney Wellness for my teenager and myself and will be taking my 8 & 6 year old there as well from now on. I've generally looked over the previous appointments where I spent more times waiting than with them a dentist. Including one time I just left after waiting almost an hour after being seated. So me being ten minutes late after rounding up two kids and not being seen like it was 30 minutes or something was just the nail in the coffin.

Very good experience ... Dr Graves is so friendly, professional, and skilled - as are the other…read morestaff I encountered. They worked to find options and solutions for an older man with no insurance - very much appreciated !

Unfortunately, Mirror Lake Dentistry has been closed for quite some time like 6 months so my wife…read moreand I needed to find a new dentist. My life found this place. This place is like no other as it reminds me a mini mall but for dentist specialties. I went for a cleaning and x-rays. My appointment was around 7:30am and I was down out in 50 minutes which is not too bad. I wish I knew about the mini-arcade that they have in there, but then again I would be occupied and not want to have my appointment nor head to work. The only downside is they do make you fill out a lot of paperwork and it is on your phone which sometimes it makes it hard to fill out. I wish they have an option to send it through email and fill it on the computer as doing it over the phone can be tricky. Xrays was not too bad, they have this machine that does a 360 xray which was fun, they do the other x-rays which where they stick the film in your mouth and take a snapshot. It is not too bad, but that takes around 20 minutes. Then, they did my teeth cleaning which took around 15 minutes. I spent the other 10 minutes waiting to get my teeth clean and then 5 minutes for the dentist to come in and check out the teeth. Overall, I do not mind coming here for my future visit. Staff was nice and friendly and patient.

The staff were friendly and educated my family on proper dental health. The doctor provided advice…read moreand resources to encourage long-lasting oral health. I appreciate the office's intimate setting, which includes activities to keep children at ease. The art and landscaping create a relaxing atmosphere in a cool environment.

Please don't have a kid get sick or the unthinkable happens the day of the appointment! They will…read morecharge you $50 even if you call as soon as they open. I guess if you have a sick kid you still have to show up to get everyone else sick.

Do not go here and do not sign up for the plan. Just my advice on the matter. I have spent a lot of…read moremoney and cannot even get my teeth cleaned. Forget about the scheduling....it is a texting nightmare!

They are horrible at scheduling and have zero interest in apologizing for there mistakes. They…read morescheduled me originally when they were closed. Then they scheduled me for a different time, and tried to cancel it the day of. Then when I arrive it takes 1 hour of waiting before I'm seen. All this is due to lack of efforts in management looking into scheduling.

It took weeks to schedule an 8AM appointment. The day of my appointment they were experiencing a…read morepower outage, and I was told to go to the Forney location. I waited for over an hour until they shared they were not sure when I would be seen. They were not able to reschedule another 8AM appointment in an appropriate time.

All they do here is try to milk more money out of you. They constantly harass you about braces even…read moreif you say up front you are not interested. They also found an excuse to do an extra "gingival cleaning" that felt a lot like the same cleaning you get at any other dentist. And refused to only preform the cleaning that was covered by insurance. With the amount of upselling they do, it feels like the hygienists must be commission based. I do not recommend wasting you energy here.

I wouldn't use Nix if he was the only dentist left. He is not an orthodontist and should never have…read moreput them on anyone. I was a child and still have terrible TMS and a very off centered bite due to him. And I also don't use a dentist who let an employee get into trouble when they committed insurance fraud.

I have dental phobia - due to bad dental experiences when I was a child…read more I am VERY apprehensive about even going into a dental office. I consider myself a bad dental patient. That is - until I started going to Dr Nix. Dr Nix recommended sedation dentistry for me. It has eased my anxiety about dental offices. I would not hesitate to recommend Dr Nix to ANYONE!

Had a dental emergency which they weren't able to assist with at this location, which was fine. The…read moreon site dentist was so sweet and patient. She thoroughly explained what to expect at the Farmer's Branch location. The entire staff was honestly heaven sent. Would recommend them for long term care

Do not support this business. Take your business elsewhere. The owner Dr. Hussain is so mean to her…read moreemployees. She does not value them at all. She is threatening them all in all the offices to meet a review quote or get it deducted from their pay. This is illegal! She yells, belittles them and threatens them in front of everyone. She promises raises and never follows through, instead she will find a way to yell at them and take it away. You should find you a place that values human beings period.

I wanted to update my most recent experience with the smiles workshop in Forney. I was very…read moredisappointed about the time it took to actually deliver the partial that they were making for me after I finally received the partial. I had an issue with it and returned it to them and they obviously fixed it but overall, I'm just wanna update my perspective about the facility. It's great on end of delivery of the services but I still think they are Customer Service lacks just a bit but overall, I'd say that I'm very happy with my experience and I'm it only was there to receive some work that another office was unable to provide, but my experience is great and I'm had a cleaning also while I was there they did a great job with that so smiles workshop is really a great facility to visit. My last visit before this delivery of this partial was very very displeasing but with the delivery of the partial I think all of that has been rectified so to say thank you Mail.

DO NOT GO HERE In…read more2024, my appointment was cancelled without my knowledge. In May 2025, I had two extraction appointments scheduled. I was contacted while at work and told I had missed an appointment, but my actual appointment was the following day. Weeks later, I was informed the day before another appointment that it had been cancelled and I was being referred to a specialist. Months later, I was notified that my treatment could resume, and an appointment was scheduled six days later, but again, the day before the appointment, I was told my referral had expired. Today, I went in for a dental evaluation, and the office refused to allow me to see my dentist. I was told that the office would inform my care team, who referred me to them, that I need a specialist. I stated that I wanted to continue seeing the doctor and that I had already requested my referral be renewed by my Primary Care Team. I was then told they would call them directly. When I asked them to also inform my team that my appointments had been repeatedly cancelled without notifying me, I was told that I was not welcome and not to return. As a result, I am currently without care and must restart the referral process. These repeated last-minute cancellations, conflicting information, and being denied care disrupted my treatment and caused significant delays.