My daughter was miserable and we were vacationing nearby. We came in and had a wonderful…read moreexperience. All staff was very friendly and personable. The wait was less than 4 minutes and the doctor listened and was so caring! My son wanted her to listen to his heartbeat too (little brother) and she happily did! We were in and out in about 10 minutes and were very impressed with the level of care received.

Today I met with their PA, Heather, on a Saturday. Not her normal day at this location but I had…read moreto share my review. She LISTENED! She asked great questions, did a quick check and explained what she was prescribing. I started taking what was prescribed by noon, it's 7:15pm and I'm already feeling some relief. Honestly, I have a healthcare background and I had a little attitude with my questions. I feel so much better, needed to find a new urgent care in the area and I found one that's good. Thank you Dr. Heather! ! ! FastAid you could have gotten 5 Stars, why I didn't give it was because apparently your sites don't have access to your server on weekends. Checking your insurance only happens Monday to Friday. Not good, I'm paying for a service not knowing if I'm covered. The second reason was that a group your size should have Point of Care lab instruments that are CLIA Waived onsite. PCR results are available within minutes and during an office visit. Check out your competition, I.e. TexasMed Urgent Care. They do, and were able to tell me my insurance wasn't covered by them anymore. I asked can you suggest anyone else, lucky for you they mentioned FastAid. Let's get some POC Confirmatory testing in office and I'll amend my review adding that 5th Star!!

I have needed to come here twice and both times I felt very well taken care of. Such good bed side…read moremanner by all the physicians and medical staff and the receptionist is a doll! The sweetest most caring place ever. 10/10 recommend to anyone in need of urgent, quick, and efficient care!

They held a back to school event today and it was awesome! We got a FREE sports physical, treats…read moreand school supplies. They even had a D.J playing music!!! This place really cares for our kids and the community. We are very grateful for the service we got today. Friendly, Efficient and fast. Thank you again, Rapid Urgent Care!

I took my two year old daughter in this morning and everyone was so kind, caring, and…read morecompassionate. The practitioner was so intentional and I didn't feel rushed. We will be going back, thank yall!!

I had a 2:15 appointment and 3pm came and went and I was not seen. Waiting almost an hour to be…read moreseen is horrible service for an urgent care. Letting a patient know that they are going to have to wait over an hour to be seen even with an appointment would have been nice. No one wants to spend this much time in the urgent care it takes away from the meaning of urgent care.

The aggressive violent staff that greet senior citizens. They are understaffed. Nobody answers the…read morephone. And some voicemails are returned in 2 or 3 days. Some never answered. I'm waiting 7 days. When walking in to comply with a change of appointments on their request that's several months out. Was greeted by an aggressive disgruntled receptionist. When filing a complaint against this vengeful receptionist , I was greeted with closed doors, blind eyes and deaf ears. I am a senior citizen and am completely baffled at the least concern they give about the violent verbal abuse and laughed at in front of 3 patients in the waiting room. Staff refuses to interview the witnesses I provided, because they don't want to involve other patients that will expose this behavior that's acceptable to GRMG. And GRMC is even worse at receiving my complaint.

I have been treated great every time I've been at GRMC. At the from desk, imaging, physical therapy…read moreand labs.

Everyone working is super nice I came in because i knew I had a virus that's been going around and…read moreI needed a doctors note for work, however when I explain my symptoms the doctor seemed dismissive, I had mention sore throat itchy ear running nose and diarrhea and he told me that he will see if that is related. They did test that I knew were going to come out negative because I figured it was a common cold. After telling me there was nothing they could do, I left paying $66 just for the note. He also told me he didn't see any irritation in my throat but I definitely did. I also told him I ate ginger garlic and lemon and tumeric to help and he didn't address that may have help. i worry that due to age he could not see what was wrong with my throat, because the nurse said she could see something and i could see something myself

Filled out online info. Went in and completed all information only to be told they don't accept…read moreTRICARE (it's a HEAVY MILITARY AREA) AND they wouldn't let me self pay. Had I lied and checked 'self pay' they'd have seen me. Sounds like someone needs to figure out their policies and ridiculousness or at the very least POST THAT THEY DON'T TAKE TRICARE. I could understand if there were no military bases around but seriously - a LOT of folks have TRICARE in this area.

Very in and out but very friendly. My nurse who checked me in and took blood pressure, heart rate…read moreetc was such a friendly and communicative guy! He made sure that I knew that he was taking in account everything and every concern I had responding with "Heard!" PA came in and supportively and enthusiastically shook my hand immediately. It's also positioned right next to an HEB, so I picked up my prescription within 5 minutes. I was a bit confused with the name change but I figured it out(:

Dec 22 I had an appointment at Next care in Cibolo.  My condition was green phlegm, heavy cough…read more After a quick exam was told it just had to follow it's course gave me a script for an antibiotic. Continued to get worse and the following Tuesday I was running a temp between 100 and 104.  Made another appt on that Friday and explained symptoms were getting worse another BRIEF exam I was told take OTC. No additional script. It would work it's self out.  Sunday symptoms were not improving so I called to and the PA for meds.   I was told she would call back.  I called a second time and was told she would call but probably not till tomorrow. Never received a call At 8:30 I went to another urgent care. They did a thorough exam inc X-rays and determined I had early Pneumonia.  Obviously I won't be back.  I was charged 2 deductible's.  Wouldn't be a big deal except I had no relief from their exams.

The staff was beyond accommodating, very kind and helpful in every way. Special shoutout to Stassi,…read moreMayra, Clarissa and Dr. Demchur. I left feeling 100% better and they even offered a pamphlet with help for the cost. Not your typical ER!

Since the transition to Ally Medical ER, we've experienced swift, effective, and consistently…read morerespectful care. Linda at the front desk followed by Schyler , Kristen and Dr. Dorai were a great care team.