Name Change-- CareNow Urgent Care My family landed a trip…read morehere today. It's a great option for my family if our primary care is not available either because it's the weekend or a late appointment is needed. When someone is sick but not ER copay sick. The staff was friendly and efficient.

Seeing all the bad posts is kinda strange. The only bad thing I can say about this place is it was…read morejust a little toasty in the building which made the rooms stuffy and I was sick so obviously a little uncomfortable but that's an easy fix and not that big of a deal. However, the ladies working the front were extremely friendly and kind to me coming in and leaving. The nurse practitioner that I saw obviously knew what he was talking about because the moment I got home with recommended meds I started feeling so much better. The building seemed very clean and the tv wasn't too loud at all lol. Also, setting up an appt took literally 5 seconds online, made my appt on June 1, 2023 at 5:30pm to be seen at 6:15pm that night and was seen earlier if not exactly on time. I definitely recommend this place and will be coming here again for any future needs.

My daughter was miserable and we were vacationing nearby. We came in and had a wonderful…read moreexperience. All staff was very friendly and personable. The wait was less than 4 minutes and the doctor listened and was so caring! My son wanted her to listen to his heartbeat too (little brother) and she happily did! We were in and out in about 10 minutes and were very impressed with the level of care received.

Today I met with their PA, Heather, on a Saturday. Not her normal day at this location but I had…read moreto share my review. She LISTENED! She asked great questions, did a quick check and explained what she was prescribing. I started taking what was prescribed by noon, it's 7:15pm and I'm already feeling some relief. Honestly, I have a healthcare background and I had a little attitude with my questions. I feel so much better, needed to find a new urgent care in the area and I found one that's good. Thank you Dr. Heather! ! ! FastAid you could have gotten 5 Stars, why I didn't give it was because apparently your sites don't have access to your server on weekends. Checking your insurance only happens Monday to Friday. Not good, I'm paying for a service not knowing if I'm covered. The second reason was that a group your size should have Point of Care lab instruments that are CLIA Waived onsite. PCR results are available within minutes and during an office visit. Check out your competition, I.e. TexasMed Urgent Care. They do, and were able to tell me my insurance wasn't covered by them anymore. I asked can you suggest anyone else, lucky for you they mentioned FastAid. Let's get some POC Confirmatory testing in office and I'll amend my review adding that 5th Star!!

I have needed to come here twice and both times I felt very well taken care of. Such good bed side…read moremanner by all the physicians and medical staff and the receptionist is a doll! The sweetest most caring place ever. 10/10 recommend to anyone in need of urgent, quick, and efficient care!

They held a back to school event today and it was awesome! We got a FREE sports physical, treats…read moreand school supplies. They even had a D.J playing music!!! This place really cares for our kids and the community. We are very grateful for the service we got today. Friendly, Efficient and fast. Thank you again, Rapid Urgent Care!

I took my two year old daughter in this morning and everyone was so kind, caring, and…read morecompassionate. The practitioner was so intentional and I didn't feel rushed. We will be going back, thank yall!!

I had a 2:15 appointment and 3pm came and went and I was not seen. Waiting almost an hour to be…read moreseen is horrible service for an urgent care. Letting a patient know that they are going to have to wait over an hour to be seen even with an appointment would have been nice. No one wants to spend this much time in the urgent care it takes away from the meaning of urgent care.

I have been treated great every time I've been at GRMC. At the from desk, imaging, physical therapy…read moreand labs.

The aggressive violent staff that greet senior citizens. They are understaffed. Nobody answers the…read morephone. And some voicemails are returned in 2 or 3 days. Some never answered. I'm waiting 7 days. When walking in to comply with a change of appointments on their request that's several months out. Was greeted by an aggressive disgruntled receptionist. When filing a complaint against this vengeful receptionist , I was greeted with closed doors, blind eyes and deaf ears. I am a senior citizen and am completely baffled at the least concern they give about the violent verbal abuse and laughed at in front of 3 patients in the waiting room. Staff refuses to interview the witnesses I provided, because they don't want to involve other patients that will expose this behavior that's acceptable to GRMG. And GRMC is even worse at receiving my complaint.

Everyone working is super nice I came in because i knew I had a virus that's been going around and…read moreI needed a doctors note for work, however when I explain my symptoms the doctor seemed dismissive, I had mention sore throat itchy ear running nose and diarrhea and he told me that he will see if that is related. They did test that I knew were going to come out negative because I figured it was a common cold. After telling me there was nothing they could do, I left paying $66 just for the note. He also told me he didn't see any irritation in my throat but I definitely did. I also told him I ate ginger garlic and lemon and tumeric to help and he didn't address that may have help. i worry that due to age he could not see what was wrong with my throat, because the nurse said she could see something and i could see something myself

Filled out online info. Went in and completed all information only to be told they don't accept…read moreTRICARE (it's a HEAVY MILITARY AREA) AND they wouldn't let me self pay. Had I lied and checked 'self pay' they'd have seen me. Sounds like someone needs to figure out their policies and ridiculousness or at the very least POST THAT THEY DON'T TAKE TRICARE. I could understand if there were no military bases around but seriously - a LOT of folks have TRICARE in this area.

Very in and out but very friendly. My nurse who checked me in and took blood pressure, heart rate…read moreetc was such a friendly and communicative guy! He made sure that I knew that he was taking in account everything and every concern I had responding with "Heard!" PA came in and supportively and enthusiastically shook my hand immediately. It's also positioned right next to an HEB, so I picked up my prescription within 5 minutes. I was a bit confused with the name change but I figured it out(:

Dec 22 I had an appointment at Next care in Cibolo.  My condition was green phlegm, heavy cough…read more After a quick exam was told it just had to follow it's course gave me a script for an antibiotic. Continued to get worse and the following Tuesday I was running a temp between 100 and 104.  Made another appt on that Friday and explained symptoms were getting worse another BRIEF exam I was told take OTC. No additional script. It would work it's self out.  Sunday symptoms were not improving so I called to and the PA for meds.   I was told she would call back.  I called a second time and was told she would call but probably not till tomorrow. Never received a call At 8:30 I went to another urgent care. They did a thorough exam inc X-rays and determined I had early Pneumonia.  Obviously I won't be back.  I was charged 2 deductible's.  Wouldn't be a big deal except I had no relief from their exams.

The staff was beyond accommodating, very kind and helpful in every way. Special shoutout to Stassi,…read moreMayra, Clarissa and Dr. Demchur. I left feeling 100% better and they even offered a pamphlet with help for the cost. Not your typical ER!

Since the transition to Ally Medical ER, we've experienced swift, effective, and consistently…read morerespectful care. Linda at the front desk followed by Schyler , Kristen and Dr. Dorai were a great care team.

The new registration process is not user friendly on a mobile phone, time consuming took 40…read moreminutes since it is the slowest internet ever. It is redundant... asks you if your visit is an accident and even if the answer is no you have to answer no again. You sign in on an old touch screen check in iPad which doesn't even recognize you've touch it. The other one was not in service. Once you sign in you get an email, then you get a text for your code to start doing the paperwork. It was 12pages long. The front desk woman tried to help me but she entered 2 answers yes and no as the answer for an injury and it took me back to the previous page where I had to reenter medical history, meds. It is not voice activated for meds . They should have a a PC that patients can use. I have never paid a copay but charged $20, and my insurance has not changed . I had a 103.5 fever prior to coming to the clinic, but took 600mg Motrin and Mucinex. So I was feeling miserable. If this is the new check In process IT should be forced to go into Texas Med with their mobile phone and fill this out. NOT mobile phone friendly. No sense of triage I'm coughing using tons of Kleenex and they don't try to separate me from people waiting. I would say call before you go, check out the website and enter all your information on your PC. This could have been completing in less than 10 minutes but took 40!With crappy internet. I haven't even seen a medical provider and I'm so disgusted with Texas medclinic lack of making patient lives easier. Texas med do routine checks on your broken dated check in iPads and have them in working order. Have a screen - seating area where pts Who have fever can be separated from others. Simple ....infection control. Lots of dirty discarded Kleenex on the floor, toilet paper on the FF look in the bathroom. A hand dryer no paper towels. Understandable but people don't wash their hands and next person who does has fecal material or urine on their hands, no hand sanitizer available I told the MA about the littered waiting room and she did not take any action to clean it . Really disappointed!!! This is a clinic ! Train your employees to have pride that they are responsible for cleanliness of clinic , this is simple medical understanding!!! I've been an RN for 38 years and I would be embarrassed about this condition of my clinic.if you don't have a housekeeper during the day, Give the staff a darn broom dustpans and gloves!!! TexasMed your manager is responsible for this dirty mess-- time for a PIP or demotion. Your regional manager has been negligent, it starts from the top.

Been here already for 4 hours, for how slow and crappy this place on their performance is. I am…read moresurprised this place has not been shutdown, which needs to be. The lobby seats have put in more work in one day than the staff can ever do in one year. Instead of rating with stars, be better rating with dog shit which in that case would be 5 dog shits. This place needs to be shutdown