I've had a really good experience with the staff here. I've had two appointments with Dr. Kakar,…read moretwo with Sam Jones (NP), and both a home and clinic sleep study. With both providers, I did not feel rushed, and I was able to ask all the questions I had. I received a diagnosis and have started CPAP treatment with help from the team. The only critique I have is the coordination amongst Dallas Sleep, insurance, and DME suppliers (whom you purchase a CPAP from). DS instructed me to send my prescription and paperwork directly to a DME supplier and do the coordinating myself, but each supplier I called wanted to receive the info directly from DS. It didn't end up being a big deal, but it wasn't a smooth process.

Never saw him after the initial consultation. His PA was dressed inappropriately (I have breasts of…read moremy own and I didn't need to see hers), and she didn't have a clue who I was -- she had the wrong folder for me. Someone coded the diagnosis incorrectly, and insurance wouldn't pay, so I paid out of pocket. Then, they re-coded and resubmitted. It took me several MONTHS to get a refund. I would never go back to him.

******DON'T GO HERE ******…read more ******THIRD AND FINAL UPDATE****** After 48 days of waiting, i FINALLY have my dental appliance back and can say I am DONE with Star Sleep and Wellness! Throughout this whole frustrating experience there has never been any communication from here that wasn't initiated by me. No genuine concern or apologies from anyone regarding the failures of the staff from the start. Again I urge anyone to think twice before going here....unless you don't care that there is no thorough oral exam, just the sales pitch and then being in a group of strangers going through an "orientation". Everything about this business feels cold and impersonal. This has been a horrible experience and I will NEVER recommend this business to anyone. I am so glad to be done with Star Sleep and Wellness. ******SECOND UPDATE ****** One week later, February 9, and i have heard absolutely NOTHING from this place. I have no idea if my dental appliance was ever actually found and sent back to the lab for repairs. Of course there were empty promises to keep me advised on the status, I'm not surprised at all that Star Sleep & Wellness can't even manage this. Today I had an appointment with Dr. Suzanne Thai D.D. S. at DFW Sleep Solutions - such a DRASTIC difference in the 2 practices. Dr. Thai spent 1 hour talking with me about my concerns. Is there even a doctor at Star Sleep & Wellness? Who knows, I never saw one!!! Again, if you are serious about your health and sleep quality don't waste your time or your $1200.00 here at Star Sleep & Wellness!! I am so glad I have started the process over with a practice that cares about their patients and not just paying for the fancy top floor office at The Star. Go to DFW Sleep Solutions for truly caring and compassionate team who is ready to help you, not just take your money and abandon you! ****UPDATE TO MY REVIEW **** Tuesday, January 27, Grayson told me in email that he would be sending my oral appliance right away for expedited repair. On Friday, January 30, Grace informed me on the phone that no one knew where the device was yet. Today, February 2 I spoke with Grayson. The device still hasn't been sent to the lab. His excuse was the winter storm first - keep in mind that he told me on Tuesday what he was going to do and the ice storm didn't arrive until Friday night. The next excuse was that all personnel who could apparently do anything were gone to a seminar. This place is filled with excuses and horrible patient care. I advise you to run far and fast away from this business. ************************************ I am extremely disappointed in the level of care and follow-through I've received from Star Sleep and Wellness Frisco. My dental appliance broke four weeks ago, after I had only been using it for one month. I waited two days just to receive a call back, at which point I was told to send photos of the appliance. Based solely on those photos--without any in-person examination--Grace determined that the issue was broken hinges and ordered replacements. Once the hinges arrived, it was discovered that the actual problem was a compromised screw, meaning the entire appliance had to be sent back to the lab. This resulted in another two-week delay. After hearing nothing, I emailed Sam for an update. He told me he would follow up and get back to me. Another week passed with no communication. When I reached out again, I received a response from Grayson, the Wellness Director at the Frisco location, informing me that Sam no longer worked there and--more concerning--that no steps had been taken at all to move my case forward. I emailed Grayson two additional times with questions and requests for updates and received no response. Today, I called and spoke with Grace again--the same person who initially misdiagnosed the problem. She informed me that she does not even know where my appliance is, let alone when I might get it back. To make matters worse, just this week I was diagnosed with high blood pressure due to untreated sleep apnea and have now had to start medication. This delay in care has had real, measurable consequences for my health. At this point, I am requesting immediate accountability and resolution--specifically, clear communication on the current location and status of my appliance, a firm timeline for repair or replacement, and appropriate consideration for a refund or replacement at no additional cost due to the extended delays and lack of care coordination. Patients seeking treatment for sleep apnea should not be left without answers, support, or critical medical equipment.

Completed the myriad online forms to get a new dental fitting. Arrived to find a front office staff…read morein mid New Years Eve banter like they were at a club. Finally was taken back to meet the physician only to be told no physician would be there today but if they would find someone to teleconference in to me. I thanked the assistant for her time, but indicated I didn't think their practice was for me. On the way out, I asked the staff to delete my information. Nearly 3 hours out of my day.

They just want your copays. You'll have to fight to get any prescriptions. if your insurance needs…read moreany prior authorization for them or and has questions, they won't get answered. You'll simply get a "no we don't do reviews" and that's it. They'll send your equipment prescription to the most expensive medical equipment place possible, and not to you yourself so you know what you need. Only use this place if you have hundreds of dollars to spare and expect no actual relief. Find a different place that actually cares about their patients and their care.

I've worn a Cpap for years (unsuccessfully). Thanks to Dr. Smith and staff-I've got a new mouth…read morepiece and I feel like I'm finally getting a good night's rest. It has changed my life!! His staff was fantastic and the facilities made me feel right at home. I would recommend to anyone.

The practice is top tier from 1st contact on. This is the nicest staff and very serious about your…read moresatisfaction.

I don't know what these other people were having problems with, I've been coming to this office for…read moreabout 3 years and have been treated with nothing less than the best of respect and caring. Dr. Dibra, is a fantastic provider who helped me with my sleep apnea problems. I have dealt with the office staff and they too have helped me with CPAP masks and machine problems when I ever had problems! So if you have sleep problems use them!

As far as I think this location is a complete farce. A lady about 20 offered me guidelines to sleep…read morewhich are readily available on the internet. Then charged me 40 dollars, absolutely worthless in my opinion.

Dr. Joseph was kind and persistent with my husband. He was sure, from what we described, that my…read morehusband had sleep apnea even though the first study was inconclusive so he had him come again. Turns out he had severe apnea! The treatment is changing his life! He is sleeping great, thanks to Dr. Joesph and his sleep center!

After almost 4 weeks of trying to schedule an appointment with Dr Joseph, the Doctor Refused to see…read moreme without giving any proper explanation or reasoning. After continuous probing, I got different responses different times. Finally, I was told today that the Doctor is NOT Accepting New Patients (even though their website says they are). So, please go somewhere else. This is unprofessional and rather discriminative. Must be reported to concerned authorities.

5 years of sneezing, dripping nose and misery and everything was solved in ONE DAY when Dr Matheny…read moreperformed the CLARIFIX PROCECURE on me. The procedure lasted less than 10 minutes and my nose hasn't dripped in the past 30 days since the procedure was done. If you are experiencing these problems.....there is a solution! Clark Rassi

This is a sad day for those who protect this country, which includes Frisco, Texas. I am a…read moremilitary veteran that has the military "Tri-Care" insurance. I was referred to and advised that Collin County ENT would take Tri-Care. Truth is that they do take Tri-Care and it is in network, but only as a secondary insurance, not a primary insurance (According to the receptionist that I spoke to it is office dependent, so they can make their own rules). So, what do veterans do when they do not have additional insurance? I think this is a very poor stance when your duties are to help. You only help when it benefits you as the Doctor. What a work-around to allow this organization to charge more for service. I know that doctors who support military veterans take more of a loss. It's a given but when you say you do but there's a catch, you are just spitting in the face of those who served to allow you to skate around the issue of possibly taking less money for the same payment. This is just so frustrating to know that I pay a lot for my military "Tri-Care Prime" insurance. More than most who may be transiting through this office (if they pay anything at all) but only to be told your second rate. Pathetic! I'm sure you have the ability to find my name. If your smart enough you will have my contact details and you can contact me. However, I may put you at the bottom of the list to return your call.

This location is no longer open…read more Oh I am so excited to be writing this review. First, I appreciate the ability the fire hostile clients. I was not a hostile client. Was I fired because I hurt Sorin's ego, or was it because my sister wrote a bad review of HER experience? I have been a patient of NTINH for over a decade, and in the approximately 50-80 appointments, I was late by 5 minutes one time, and missed 1 appointment due to Apple's "wonderful" update that turns off the alarm sound if you move your phone. I paid the no-show fee without complaint as it was my fault. Second, I received a "certified mail/registered return receipt" that was absolutely not sent by either, I received it by plain, regular first class mail. Lying seems to be second nature to NTINH. I recently started Botox to treat my migraines. It has been, administratively, a nightmare. There was no pamphlet to explain what to expect or how it works. No one ever provided me with the paper aftercare instructions; I had to pick them up myself at the 6-week follow-up. Each time I scheduled an appointment, I was called before my appointment and told that I needed to move my appointment as Paige wasn't available on those days. Both times, the length of time between the call and my new appointment was too short for me to request an update to my time off, and I then had to involve my manager, making everything twice as complicated. Physically, my second Botox appointment was with Sorin (who was very condescending), and it was so much more painful than Ms Wolfe. The front desk staff, particularly in the Plano location, seem not to have evolved beyond high school mean girls. Elaine Timm is one of the meanest doctors I have ever dealt with. That sounds juvenile but holy God was she awful. Every time I went I dreaded going, and ended up with a stress migraine/headache. She withheld useful pain management information for over a year for some unknown reason. The only useful thing she did was suggest Ajovy/Aimovig, otherwise I stayed at status quo for the entire time I was with her. Frankly, the one star is because I have to and because Dr El-Hag was quite kind.

The entire staff here is phenomenal. They really do care on helping you with severe migraine pain…read moreto other neurological issues. I have been going to this practice since 2017 and continue to be going there for another hundred years.

12/4/24: I arrived at my appointment time for a sleep study. I met Bobby, who was great. He made me…read morefeel comfortable, explained the processes and was very courteous and professional. My room was clean and comfortable. The shared bathrooms were clean. There was plenty of parking available. I look forward to continuing with the treatment plan to enjoy better sleep.

From the owner: 4 Better Sleep Centers is one of the most comprehensive sleep disorder treatment centers in Texas…read more Our labs are located in Dallas, Plano and Heath and are accredited by the American Academy of Sleep Medicine. We are one of the few sleep diagnostic centers to offer in one location, a medical evaluation by a physician certified in Neurology and Sleep Medicine, and a state of the art sleep laboratory for patient sleep studies. Let us help you put your sleep problems to bed!