This was my 3rd televisit since the merger with Sleep Medicine Associates. I have had no difficulty…read morewith the televisits. I have had excellent service when j call with a question or concern from the insurance company regarding the medication. Definitely 5 star and highly recimmend.

******DON'T GO HERE ******…read more ******THIRD AND FINAL UPDATE****** After 48 days of waiting, i FINALLY have my dental appliance back and can say I am DONE with Star Sleep and Wellness! Throughout this whole frustrating experience there has never been any communication from here that wasn't initiated by me. No genuine concern or apologies from anyone regarding the failures of the staff from the start. Again I urge anyone to think twice before going here....unless you don't care that there is no thorough oral exam, just the sales pitch and then being in a group of strangers going through an "orientation". Everything about this business feels cold and impersonal. This has been a horrible experience and I will NEVER recommend this business to anyone. I am so glad to be done with Star Sleep and Wellness. ******SECOND UPDATE ****** One week later, February 9, and i have heard absolutely NOTHING from this place. I have no idea if my dental appliance was ever actually found and sent back to the lab for repairs. Of course there were empty promises to keep me advised on the status, I'm not surprised at all that Star Sleep & Wellness can't even manage this. Today I had an appointment with Dr. Suzanne Thai D.D. S. at DFW Sleep Solutions - such a DRASTIC difference in the 2 practices. Dr. Thai spent 1 hour talking with me about my concerns. Is there even a doctor at Star Sleep & Wellness? Who knows, I never saw one!!! Again, if you are serious about your health and sleep quality don't waste your time or your $1200.00 here at Star Sleep & Wellness!! I am so glad I have started the process over with a practice that cares about their patients and not just paying for the fancy top floor office at The Star. Go to DFW Sleep Solutions for truly caring and compassionate team who is ready to help you, not just take your money and abandon you! ****UPDATE TO MY REVIEW **** Tuesday, January 27, Grayson told me in email that he would be sending my oral appliance right away for expedited repair. On Friday, January 30, Grace informed me on the phone that no one knew where the device was yet. Today, February 2 I spoke with Grayson. The device still hasn't been sent to the lab. His excuse was the winter storm first - keep in mind that he told me on Tuesday what he was going to do and the ice storm didn't arrive until Friday night. The next excuse was that all personnel who could apparently do anything were gone to a seminar. This place is filled with excuses and horrible patient care. I advise you to run far and fast away from this business. ************************************ I am extremely disappointed in the level of care and follow-through I've received from Star Sleep and Wellness Frisco. My dental appliance broke four weeks ago, after I had only been using it for one month. I waited two days just to receive a call back, at which point I was told to send photos of the appliance. Based solely on those photos--without any in-person examination--Grace determined that the issue was broken hinges and ordered replacements. Once the hinges arrived, it was discovered that the actual problem was a compromised screw, meaning the entire appliance had to be sent back to the lab. This resulted in another two-week delay. After hearing nothing, I emailed Sam for an update. He told me he would follow up and get back to me. Another week passed with no communication. When I reached out again, I received a response from Grayson, the Wellness Director at the Frisco location, informing me that Sam no longer worked there and--more concerning--that no steps had been taken at all to move my case forward. I emailed Grayson two additional times with questions and requests for updates and received no response. Today, I called and spoke with Grace again--the same person who initially misdiagnosed the problem. She informed me that she does not even know where my appliance is, let alone when I might get it back. To make matters worse, just this week I was diagnosed with high blood pressure due to untreated sleep apnea and have now had to start medication. This delay in care has had real, measurable consequences for my health. At this point, I am requesting immediate accountability and resolution--specifically, clear communication on the current location and status of my appliance, a firm timeline for repair or replacement, and appropriate consideration for a refund or replacement at no additional cost due to the extended delays and lack of care coordination. Patients seeking treatment for sleep apnea should not be left without answers, support, or critical medical equipment.

I found Texas Sleep & TMJS on the web and highly recommend their business. Emily at the front desk…read moreis an awesome person, so caring and really explains before Dr Hui comes in each time what procedure is going to take place, awesome receptionist. Dr Hui helped my TMJ so much, explained every procedure and my follow up for my permanent guard I highly recommend this office.

Texas Sleep staff and doctors have saved my life! Seriously, I was diagnosed 10 years ago with…read moreSleep apnea, but struggled with the cpap. As a result I never saw a difference and could not find it worth the struggle. Finally it was obvious I had to get help. After calling several practices that make the mouth appliance, I found they did not take Medicare which I needed combined with my insurance to cover the cost. I finally found Texas Sleep would take my insurance and immediately see me. A temporary device was made for me to take home that day while I waited for the permanent one. After 2 days I had results and started feeling better! This has been an amazing process with Emily at the front desk helping me each step of the way and the doctors spending time explaining all very well. Please don't wait to get help for this serious health problem. Texas Sleep can help!

Dr. Joseph was kind and persistent with my husband. He was sure, from what we described, that my…read morehusband had sleep apnea even though the first study was inconclusive so he had him come again. Turns out he had severe apnea! The treatment is changing his life! He is sleeping great, thanks to Dr. Joesph and his sleep center!

After almost 4 weeks of trying to schedule an appointment with Dr Joseph, the Doctor Refused to see…read moreme without giving any proper explanation or reasoning. After continuous probing, I got different responses different times. Finally, I was told today that the Doctor is NOT Accepting New Patients (even though their website says they are). So, please go somewhere else. This is unprofessional and rather discriminative. Must be reported to concerned authorities.

I've had a really good experience with the staff here. I've had two appointments with Dr. Kakar,…read moretwo with Sam Jones (NP), and both a home and clinic sleep study. With both providers, I did not feel rushed, and I was able to ask all the questions I had. I received a diagnosis and have started CPAP treatment with help from the team. The only critique I have is the coordination amongst Dallas Sleep, insurance, and DME suppliers (whom you purchase a CPAP from). DS instructed me to send my prescription and paperwork directly to a DME supplier and do the coordinating myself, but each supplier I called wanted to receive the info directly from DS. It didn't end up being a big deal, but it wasn't a smooth process.

Never saw him after the initial consultation. His PA was dressed inappropriately (I have breasts of…read moremy own and I didn't need to see hers), and she didn't have a clue who I was -- she had the wrong folder for me. Someone coded the diagnosis incorrectly, and insurance wouldn't pay, so I paid out of pocket. Then, they re-coded and resubmitted. It took me several MONTHS to get a refund. I would never go back to him.

This place is an insurance racket. For as much money as they charge they should have a nicer…read moreoffice. The place is kind of dumpy and dimly lit. The office where I met the doctor was the same. Kind of dingy and not brightly lit. After they told me all the stuff they wanted to do I discovered it would take a few months and many hundreds of dollars before I could get a new cpap machine for a previously diagnosed condition. They are all about the money here. STAY AWAY!!!

My insurance requires a Pre-Authorization for masks, hoses and equipment- you know, the stuff you…read moreneed 2-3 times a year... Kakar's staff would not write the Pre-Authorization for anything other than the doctor's visit, so my insurance is declining payment for my equipment. I have asked repeatedly for the Pre-Authorization from the doctor's office and the answer I get is: "We usually use Insurance for appointments and not for the device". You can't get a live person on the phone, they are too busy, so everything is handled thru email. Very frustrating and expensive, considering a Pre-Authorization is so simple for a doctor to do. I am really disappointed.

My goodness, where to start! I had a really poor experience when i went to a franchise-like dental…read morepractice. This was the exact opposite!!! When you call, you're treated with kindness & professionalism. Scheduling an appointment was a breeze, was able to electronically fill out my info. My actual appointment was stellar from the hygienist to dentist, they explained everything in an easy to understand way. The solutions and treatments were never from a sales approach but rather the best thing that can be done for my dental health. They discuss best case scenarios to worst case scenario. I RECOMMEND THIS PLACE TO EVERYONE!

Let's be honest: doctor visits in general and dental visits in particular aren't fun, but the…read moreattitudes and behavior of the doctor and staff can make it a lot more pleasant (or unpleasant). I recently had my first visit at Paragon Dentistry, specifically with Dr. Jason Hui, for a routine cleaning, and I'm very happy that I went to them. The hygienist, whose name I believe was Kathleen, was outstanding, and I made a point to make sure she'd be the one cleaning my teeth when I go back in six months. I didn't spend as much time with Dr. Hui because there was no need to, but he did a great job of explaining the examination and X-ray results and what I can expect on future visits. I'm very glad to have found this practice, definitely plan to go back, and certainly recommend them to others.

5 years of sneezing, dripping nose and misery and everything was solved in ONE DAY when Dr Matheny…read moreperformed the CLARIFIX PROCECURE on me. The procedure lasted less than 10 minutes and my nose hasn't dripped in the past 30 days since the procedure was done. If you are experiencing these problems.....there is a solution! Clark Rassi

This is a sad day for those who protect this country, which includes Frisco, Texas. I am a…read moremilitary veteran that has the military "Tri-Care" insurance. I was referred to and advised that Collin County ENT would take Tri-Care. Truth is that they do take Tri-Care and it is in network, but only as a secondary insurance, not a primary insurance (According to the receptionist that I spoke to it is office dependent, so they can make their own rules). So, what do veterans do when they do not have additional insurance? I think this is a very poor stance when your duties are to help. You only help when it benefits you as the Doctor. What a work-around to allow this organization to charge more for service. I know that doctors who support military veterans take more of a loss. It's a given but when you say you do but there's a catch, you are just spitting in the face of those who served to allow you to skate around the issue of possibly taking less money for the same payment. This is just so frustrating to know that I pay a lot for my military "Tri-Care Prime" insurance. More than most who may be transiting through this office (if they pay anything at all) but only to be told your second rate. Pathetic! I'm sure you have the ability to find my name. If your smart enough you will have my contact details and you can contact me. However, I may put you at the bottom of the list to return your call.

Dr. Nebor is exceptional and knowledgeable, the nurse practitioners are also exceptional and…read morecaring. Unfortunately, the back office staff has chosen to bring shame to an otherwise prestigious Dr's office. After more than 2.5 weeks of trying to get them to fill out a pre-authorization they apparently have grown tired of my 2 times a week follow-up and have made the decision to only inform me that "it has been denied" when i asked for evidence of the pre-authorization form being submitted I was told "It was only done on phone calls". Upon calling CVS Caremark, they confirmed what i suspected "they never filled out the paperwork, they never called". The back office staff has zero accountability and has no concern of the impact to the patients who abruptly have to miss several weeks of doses. Dr. Nebor deserves better support staff!

Wonderful Doctor! 5 Stars All The Way. Took the time to know my medical history. Very detailed…read morequantifiable information testing done. Was able to quickly identify my issues and plan of health care. Within 5 mins of leaving practice I already was notified of next month's appointment and my Rx was called in to my pharmacy. He arranged for a third party to call me which they did within an hour. I was a new patient an onboarding forms were easy to use and submit. The entire staff was professional, helpful and caring in regards to my health care. Everyone kept me informed from the front desk receptionist, respiratory therapist, Dr. Anthony Nebor, Billing, etc. Top Notch!

Dr. Peskind is treating me for sudden sensorineural hearing loss and I have found him to be kind,…read morethoughtful, and funny. It's a complex situation and an involved treatment process, and he's been great at putting me at ease and explaining next steps and what to expect. The staff there is just as great. For a rather distressing diagnosis, my experience at UTSW has been so fortunate. I'm really glad it's where I ended up.

i waited over a year to do this, but i'm still angry. utsw docs saved my life, and i trust most…read moredepartments explicitly in both dallas and frisco, especially endocrinology and the liver clinic on the main dallas campus and frisco primary care​. maybe dr. peskind has just aged out of incompetence, and that's not ageism as i am in my 70s. i've only needed an ent for sinus before, but i developed tinnitus 2 years before but had it suddenly get much worse. i can hear better than most 20 year olds, just ask anyone trying to say something they don't want me to hear! i had a loud screaming in my head, but this doc decided i simply needed a hearing test and diagnosed me with severe hearing loss! if someone is screaming next to a ping, like a windchime, no one will hear the chime! he ignored my reason for being there, and when i walked in, and i commented on my husband's hearing issues, he said it's usually wives with the problem! my pcp, who i see a lot, scowled at his diagnosis. this guy does not listen to women!!

I completely forgot about this place until I was contacted 9 months later to check on my "sleep…read moreequipment." I don't have any because their stupid office quoted me an insane amount and then never helped me get one. it's crazy they're still in business. also their office staff is completely incompetent and unless you constantly call them then they forget things you literally talked about hours before.

I made calls to this business twice (4:300m) on a Thursday and three times on…read morea Friday (9:00am, 11am, 12:15pm) and left voice mail messages each time to confirm up an appointment set by my nurse case manager for my healthcare insurance company and none of my calls were promptly returned. I am going to go back to my healthcare company and ask them to find me another sleep study provider that is more attentive to customer calls.