******DON'T GO HERE ******…read more ******THIRD AND FINAL UPDATE****** After 48 days of waiting, i FINALLY have my dental appliance back and can say I am DONE with Star Sleep and Wellness! Throughout this whole frustrating experience there has never been any communication from here that wasn't initiated by me. No genuine concern or apologies from anyone regarding the failures of the staff from the start. Again I urge anyone to think twice before going here....unless you don't care that there is no thorough oral exam, just the sales pitch and then being in a group of strangers going through an "orientation". Everything about this business feels cold and impersonal. This has been a horrible experience and I will NEVER recommend this business to anyone. I am so glad to be done with Star Sleep and Wellness. ******SECOND UPDATE ****** One week later, February 9, and i have heard absolutely NOTHING from this place. I have no idea if my dental appliance was ever actually found and sent back to the lab for repairs. Of course there were empty promises to keep me advised on the status, I'm not surprised at all that Star Sleep & Wellness can't even manage this. Today I had an appointment with Dr. Suzanne Thai D.D. S. at DFW Sleep Solutions - such a DRASTIC difference in the 2 practices. Dr. Thai spent 1 hour talking with me about my concerns. Is there even a doctor at Star Sleep & Wellness? Who knows, I never saw one!!! Again, if you are serious about your health and sleep quality don't waste your time or your $1200.00 here at Star Sleep & Wellness!! I am so glad I have started the process over with a practice that cares about their patients and not just paying for the fancy top floor office at The Star. Go to DFW Sleep Solutions for truly caring and compassionate team who is ready to help you, not just take your money and abandon you! ****UPDATE TO MY REVIEW **** Tuesday, January 27, Grayson told me in email that he would be sending my oral appliance right away for expedited repair. On Friday, January 30, Grace informed me on the phone that no one knew where the device was yet. Today, February 2 I spoke with Grayson. The device still hasn't been sent to the lab. His excuse was the winter storm first - keep in mind that he told me on Tuesday what he was going to do and the ice storm didn't arrive until Friday night. The next excuse was that all personnel who could apparently do anything were gone to a seminar. This place is filled with excuses and horrible patient care. I advise you to run far and fast away from this business. ************************************ I am extremely disappointed in the level of care and follow-through I've received from Star Sleep and Wellness Frisco. My dental appliance broke four weeks ago, after I had only been using it for one month. I waited two days just to receive a call back, at which point I was told to send photos of the appliance. Based solely on those photos--without any in-person examination--Grace determined that the issue was broken hinges and ordered replacements. Once the hinges arrived, it was discovered that the actual problem was a compromised screw, meaning the entire appliance had to be sent back to the lab. This resulted in another two-week delay. After hearing nothing, I emailed Sam for an update. He told me he would follow up and get back to me. Another week passed with no communication. When I reached out again, I received a response from Grayson, the Wellness Director at the Frisco location, informing me that Sam no longer worked there and--more concerning--that no steps had been taken at all to move my case forward. I emailed Grayson two additional times with questions and requests for updates and received no response. Today, I called and spoke with Grace again--the same person who initially misdiagnosed the problem. She informed me that she does not even know where my appliance is, let alone when I might get it back. To make matters worse, just this week I was diagnosed with high blood pressure due to untreated sleep apnea and have now had to start medication. This delay in care has had real, measurable consequences for my health. At this point, I am requesting immediate accountability and resolution--specifically, clear communication on the current location and status of my appliance, a firm timeline for repair or replacement, and appropriate consideration for a refund or replacement at no additional cost due to the extended delays and lack of care coordination. Patients seeking treatment for sleep apnea should not be left without answers, support, or critical medical equipment.

Completed the myriad online forms to get a new dental fitting. Arrived to find a front office staff…read morein mid New Years Eve banter like they were at a club. Finally was taken back to meet the physician only to be told no physician would be there today but if they would find someone to teleconference in to me. I thanked the assistant for her time, but indicated I didn't think their practice was for me. On the way out, I asked the staff to delete my information. Nearly 3 hours out of my day.

I've had a really good experience with the staff here. I've had two appointments with Dr. Kakar,…read moretwo with Sam Jones (NP), and both a home and clinic sleep study. With both providers, I did not feel rushed, and I was able to ask all the questions I had. I received a diagnosis and have started CPAP treatment with help from the team. The only critique I have is the coordination amongst Dallas Sleep, insurance, and DME suppliers (whom you purchase a CPAP from). DS instructed me to send my prescription and paperwork directly to a DME supplier and do the coordinating myself, but each supplier I called wanted to receive the info directly from DS. It didn't end up being a big deal, but it wasn't a smooth process.

Never saw him after the initial consultation. His PA was dressed inappropriately (I have breasts of…read moremy own and I didn't need to see hers), and she didn't have a clue who I was -- she had the wrong folder for me. Someone coded the diagnosis incorrectly, and insurance wouldn't pay, so I paid out of pocket. Then, they re-coded and resubmitted. It took me several MONTHS to get a refund. I would never go back to him.

Dr Eversull and her clinical team have provided me with outstanding service and compassionate,…read morepatient centered care . I had a recent bout with the flu and Dr Eversull's organic , anti viral cocktail turned me around in 24hrs . No tamiflu or other drugs but natural therapy to boost your immune response . Thanks so much !! Kathy Wallace

I dont even know where to begin with this review. This will be the most personal and meaningful…read morereview I will ever write on yelp, and in saying that, I will do my best to sum it up for you. 5 years ago I caught a nasty parasite. For 5 years, I have gone from doctor to doctor to doctor, all of them telling me the same thing, making ME believe the same thing, that there was nothing wrong with me, when in fact there was. I have spent countless amounts of money trying to heal and ultimately cure myself of these parasites and moreso wasted on doctors and tests. Since my fight alone, my mental strength had completely shot down to 0 leaving me as a nervous wreck waiting to explode. I stumbled upon Dr. Eversull and her clinic. I sincerely, cannot stress enough on how she has completely changed my thinking process, given me knowlegdable insight for recovery, enhanced my ability to mentally lift myself up throughout this torture, and she has helped me get back the girl that I though I was losing, because I was losing myself from this. I have finally found someone that told me exactly what I needed to hear, the truth. There are just not enough words to truly describe Dr. Eversull and her staff, other than genuinely concerned, extremely knowledgeable, and quality that is very hard to find. These people have saved my life. If you are looking to find a doctor like no other, that will take time in finding the problem and obtaining a REAL solution, then please look no further. This is where you need to be. I hope this review helps you and your search for the right doctor. It took me 5 years to stumble upon this gem. Stay well, everyone and remember health is wealth! Godbless.

This location is no longer open…read more Oh I am so excited to be writing this review. First, I appreciate the ability the fire hostile clients. I was not a hostile client. Was I fired because I hurt Sorin's ego, or was it because my sister wrote a bad review of HER experience? I have been a patient of NTINH for over a decade, and in the approximately 50-80 appointments, I was late by 5 minutes one time, and missed 1 appointment due to Apple's "wonderful" update that turns off the alarm sound if you move your phone. I paid the no-show fee without complaint as it was my fault. Second, I received a "certified mail/registered return receipt" that was absolutely not sent by either, I received it by plain, regular first class mail. Lying seems to be second nature to NTINH. I recently started Botox to treat my migraines. It has been, administratively, a nightmare. There was no pamphlet to explain what to expect or how it works. No one ever provided me with the paper aftercare instructions; I had to pick them up myself at the 6-week follow-up. Each time I scheduled an appointment, I was called before my appointment and told that I needed to move my appointment as Paige wasn't available on those days. Both times, the length of time between the call and my new appointment was too short for me to request an update to my time off, and I then had to involve my manager, making everything twice as complicated. Physically, my second Botox appointment was with Sorin (who was very condescending), and it was so much more painful than Ms Wolfe. The front desk staff, particularly in the Plano location, seem not to have evolved beyond high school mean girls. Elaine Timm is one of the meanest doctors I have ever dealt with. That sounds juvenile but holy God was she awful. Every time I went I dreaded going, and ended up with a stress migraine/headache. She withheld useful pain management information for over a year for some unknown reason. The only useful thing she did was suggest Ajovy/Aimovig, otherwise I stayed at status quo for the entire time I was with her. Frankly, the one star is because I have to and because Dr El-Hag was quite kind.

The entire staff here is phenomenal. They really do care on helping you with severe migraine pain…read moreto other neurological issues. I have been going to this practice since 2017 and continue to be going there for another hundred years.

The whole staff was so nice and accommodating. It went a lot better than I thought it would. My…read moredaughter did so well because Cortney was so nice and gentle with her.

The staff was very friendly and nice. He made sure that our night here was as comfortable as…read morepossible. I liked that we had our own restroom and the parents lounge with a stocked refrigerator and cable t.v. was awesome.

the facility needs an update..and cleaning.. The techs were…read morenice was not their fault the equipment would not work..

Great staff! Muhammad for my first half and Lori for my Sleep Study! I encourage everyone to get…read morethis study done if there is a possibility of a better diagnosis and a healthier life. This is a good facility and an awesome staff. The individual bedrooms look like a nice hotel room. Lots of pillows, blankets, a fan, a TV, table lamps, plug outlets, nice bedding and drapes. There is both a women's and a men's restroom in hallway outside of the bedrooms. They were clean and spacious. I had good experiences with the techs both times. Very professional, friendly, attentive, and knowledgeable. In the morning you are offered coffee, juice, and snack. Even though the wiring and strapping are all in place, you can push a button on bracelet to be able to get disconnected from the monitor to go to the restroom. I was tired and looking forward to sleeping... especially knowing that these tests would help me be healthier and have more energy! I recommend this company, this location is in my neighborhood, but there are several locations. The phone staff, schedulers, and text message reminders are so helpful! Be healthier, Yelpers! Live your best Life!!! This testing can save your LIFE :)

Congratulations you qualify and because you are covered by Medicare this service is paid for by…read moreMedicare insurance is their initial approach. They then inquire about your sleep and if you snore or stop breathing at night when you rest. Next you are sent home with a sleep study device for two (2) nights. when you return for the next visit to return the sleep study device you have a brief video television visit with a doctor down in Florida where they recommend an oral appliance. a few weeks later you are called back into the office and given the appliance, along with gum, rinses, a brush, instructions and a cleaning device. Since they do not have a Medicare signature card on file you receive a call from an associate that informs you that you should be getting a check from Medicare in which you should deposit it in your bank account and write a personal check to Star Sleep and Wellness for $5000.00 and send it to a Post Office Box in Denton, Texas. this whole ordeal sounds very shady and corrupt where I consulted with several specialists in the area of ears nose and throat as well as Medicare reimbursement specialists regarding the billing process. I was instructed to wait until I received a bill in the mail however this business just leaves text messages and calls from unknown phone numbers. Based on what I know about the healthcare industry Medicare generally only pays 80% of the amount billed and every patient is entitled to receive printed reports of the patient results including sleep study results which were never shared or disclosed. Personally I took the time to get a second opinion and met with an ears nose and throat surgeon in Plano, Texas who did a turbinate reduction on me as well as corrected a deviated nasal septum and discussed other options to me regarding eliminating snoring verses meeting with a dentist who wants to put a large oral appliance in your mouth. I offered to return all the rinses, gum, brushes, instructions and the oral appliance back to Star Sleep and Wellness but got no response from this ghost business and the office in McKinney, Texas was permanently closed. The best consumer is an educated consumer, so especially in this case let the customer be aware that these people are very suspicious and sneaky in their business venture.

***BEWARE: SUPER SHADY BUSINESS AND POSSIBLY NOT EVEN LEGIT...Over two months ago now, at the…read moreinsistent prompting of my Dentist and Periodontist, I called my insurance provider, Aetna, to get a referral to a local sleep study provider. After the initial consult (in my neighborhood) and co-pays galore, I then had a follow up meeting a couple of weeks later in an online. I was told that they were creating a customized mouth appliance for me, as I scored 'low' on the study. Over two months and $600 later and NO WORD from them, I called the local office to find out what's going on. I learned they had 'moved.' Then I had to do a bunch of research to find national number and call it to get ported over to the Houston office ( I live in a suburb of Houston). I explained to them how unhappy I was with this experience and asked for a refund. They told me that they have the mouth appliance already created and were just waiting on an authorization from my insurance provider. Two months later?!!!? Then, more phone calls and still no authorization. Also, if these people even exist, I'm going to have to drive over 30 minutes during a weekday into hectic downtown Houston, just because the office in my neighborhood no longer exists. Fast forward several more phone calls and we're still at the 'pre-authorization' stage and searching for 'co-morbidities' in order to obtain the authorization. You'd think they would have completed all of that before taking my $600. I will be calling Aetna tomorrow to personally request that this company be blacklisted, along with reaching out to the Better Business Bureau to file a formal complaint. Please believe me when I say that my money WILL ALL BE COMING BACK!!! Absolute fly-by-night, shady business!

Avoid this practice at all costs. Their online system is completely useless - I spoke to a live…read moreagent about needing a new provider for an annual visit as my previous provider with their practice went to "signature care" i.e. charge you $2000+ a year for the privilege of being a patient. They scheduled me and confirmed the visit only to call days before the visit to cancel saying "that provider is not taking new patients." The office couldn't understand how the appointment was able to be booked by one of their own schedulers. No doctor you want to see is taking new patients, despite their own website listing every physician under the "accepting new patients filter" Just an all around mess of a practice.

I have seen 2 doctors from this practice and they were both awful. Dr. Julie Kennedy had me on such…read morea high dose of Vitamin D that I developed symptoms of Toxicity. I have been told by other doctors that "No one should be taking that much Vitamin D." Then I switched to Dr. Mildred McAfee and she was worse. She stares at her computer screen during the whole visit (maybe researching things she doesn't have an answer for?), and only wants to have text conversations for test results. You can't practice medicine by text message. I'm done with this practice.