I tried for three weeks to schedule a service on my grill. The never return calls and email…read moreinquiries to Crystal went unanswered. This company apparently does not value their customers.

Nate, the owner, is amazing! He showed up on time and is extremely knowledgeable and honest…read more We've had another company try and sell us a new fireplace. He cleaned ours and it is working perfectly!! Nate gave us some pointers and also cleaned up after working on our fireplace. It is back working as a new fireplace. We highly recommend Nate!!

Great showroom, friendly staff, great selections. Unfortunately they really only want to do whole…read morefireplace services, which I didn't need. There were a lot of mandated add-ons like chimney cleaning and their generic log grate that I was told I had to use or else it would void their warranty. We would have loved to have bought a gas log setup from them but their inflexible rules didn't match our needs (our chimney had already been serviced, it has a custom grate). If you need the whole shebang done to your chimney, I'm sure they're a great solution.

Oscar did a wonderful job of cleaning our chimney and installing our gas logs and chimney cap…read more staff at the store was very helpful in assisting us in selecting the correct log set for our needs.

Very helpful, quality pellet smoker good craftmanship. Coy took the time to explain features and…read moreusage no high-pressure sales pitch. I moved from the Yoder to P&S, 7 months ago and am very happy

It doesnt matter, these people think they know it all already. Pics explain review for me. Arrogant…read moreknow it all ,Texas attitude. Horribal craftsmanship. Cut corners all over the place. The real kicker, CEO had balls to tell me i had an "some ulterior motive." Go some place else , there are better choices out there,dont roll the dice with these clowns.

Rick is a true expert on barbecue cookers of all types. I had a problem with my new grill, and he…read morehelped take care of me

Creekstone Outdoor Living designed our entire outdoor kitchen, which included the amazing Twin…read moreEagles WiFi grill & smoker; Tapponyaki flat griddle, refrigerator, trash cabinet, sink & faucet, drawers & door combo, & beautiful hood. All of the above are made of high grade stainless steel. We initially bought just the Twin Eagle grill last year. Then we added the entire outdoor kitchen last week (Aug 2024). Robert from Creekstone came out today and cleaned our Twin Eagle BBQ inside and out. It literally looks brand new again! Mike Spring TX

I had a great experience shopping at this location. I can't remember our sales lady name, but she…read morewas so helpful and worked with our budget. The manager Tim I believe checked us out and was really helpful. They had really nice quality options. I did get the 5 year warranty. And read on other reviews that they are really good at standing by that. Hopefully I will not need to use it but we will see.

We recently spent all day looking at outdoor furniture options and I'm so thankful that Chair King…read morewas our last stop! Karlene is delightful and helped us find exactly what we needed. Tim, the manager, was also very helpful and wonderful to work with. So even though we ended up spending more than we expected when our day began, the high quality furniture, great selection, excellent and knowledgeable service and 75 year reputation at Chair King made doing so a slam dunk. Could we have spent less at a big box store? Yes, but we wouldn't have this high quality, beautiful furniture and we'd also probably need to replace the big box furniture in 5 years or so, meaning we'd eventually spend about the same we spent at Chair King. Plus, there would be no one to stand behind the big box furniture should a problem arise. In short, save yourself some time and just go to Chair King in Memorial first! Almost forgot...they do have a 4 year, interest free payment option which certainly can make buying the high quality furniture from Chair King more affordable. We highly recommend our neighborhood Chair King!

They are sweet but very unresponsive and unreliable once purchase is made. I spent over $6500 on A…read morefireplace on a Monday and was told by the distributor it be on its way by Wednesday. A week and half later I called tru lite and its was being held up. I would fallow up once a week cause chris sanchaz, the owners son (manager), wouldn't bother to update me. This went on for a month. Meanwhile there's and open whole in my living room with fireplace surrounding sitting there. All I wanted was updates so I too could inform my framers about when to finalize their work but only once at the 5th week did Chris send me an email the day before I called to learn it was on its way. The fireplace was missing a part and the one sent was the incorrect one, again I would have to be calling or going to shop to get updates. during the process I learned not to leave messages because they would not return my calls. I was never rude or upset during my communication. Finally the fireplace was installed And I asked Ruben, the owner, if he be able to turn it on and set up my logs. I be willing to pay him. he said he would get to it that day or the next. It's been 5 days he has been unresponsive. I'm at the end and so looking forward to finishing this installation. My plumber detected a tiny gas leak in the connections with some electronic device they use. I'm not taking about my gas line connection I mean inside the workings of the fireplace. Agaian Chris emailed me the usual response. We've been so busy but I'll get to it. I have programmed the remote, set up the brick panels and was about to conclude finish till gas leak. I'm a carpenter and done entire wiring in homes so I have some understanding of mechanics. I have purchased several fireplaces from perfection fireplace and they are highly responsive and thorough in executing purchase, installation and finalization of set up. unfortunately I need a fireplace size they had trouble getting for me so I went to tru lite. Y god that was a mistake and I feared it would be but decided to take my business to them. They were pretty much equal in price as everyone else just so unprofessional. I didnt want to repair that leak for fear of undermining the warranty even though I can fix it But we are tired of the mess in our family room. i paid For the fireplace around 3/5/25 and it's now 5/25 fireplace not done. I purchased the slimline fireplace from perfection 3/10 and finalized 3 weeks later. This is only my second post of a review my whole life and sad it's been a bad one.

After nearly five years living in our home. The fireplace in our living room has final found it's…read morelight. Couple of years ago, we had the first of three companies come at take a look at our fireplace. That company couldn't figure anything out. The second company made multiple attempts to start it up and again it didn't work at all. Finally! Tru-Lite came to the rescue in April of 2022. First off, the technician figured out the exact problem. Also figured out what parts to order and in the process got the master bedroom fireplace to work as well. The biggest problem wasn't with Tru-Lite but the manufacturer of the part. It took them nearly 10 months to get the part made due to a parts shortage. Technology can be a fickle beast. Now I'm not the easiest person to deal with, especially when it comes to patience of getting something finished and fixed. To say the office manager was tolerant is an understatement. Always in contact and listening to me venting about how long could a part take to make. Needless to say the moment the part came in, they came over to the house and got the fireplace running. It's been nice during the cold spell to have heat in a room that is constantly colder then all the other rooms in the house. If fully recommended this company.

Houston Safe and Lock is not at this location. Paradise Grills is no longer located there.read more

They never answer their phone so you cant get ahold of anyone to help with even the most simple…read moreneeds

I was considering an outdoor kitchen so I stopped by Paradise Grills and met George. The showroom…read morehas great options and very organized. George was very patient and went over many options. Such a seamless process! Thank You Paradise Grills

I bought a Paradise Grill thinking it would last, but it's been nothing but a disappointment. The…read morerefrigerator stopped working after just one year, and the "lifetime warranty" they promise actually ends after a year. After a few years, several parts started rusting, and the overall quality just doesn't hold up for what you pay. It looks nice at first, but it's not built to last. You can find much better options for the money.