Randall Motors was so professional and smooth. Lupita, sales consultant was very helpful, went…read moreabove and beyond, and polite. Matt, finance manager, was efficient and accurate. The vehicle we wanted to purchase had just come into the dealership and they were speedy and thorough about handling all the details when we traveled 2 hours away for it to all come together for us. We have bought numerous cars and have never had such a fantastic experience!!!

Nice folks here. They give 10% off to military vets on service! USA!! Service was quick and high…read morequality, if you need a loaner arrive early. Really nice waiting area

The service department at GMC is definitely a 5 star operation! The people there are very helpful…read moreand knowledgeable. I have taken my Acadia in for regular oil changes and they always ask if there is anything else to check while the car is there and they always rotate the tires as well. I had to take it in once for a problem with the rear a/c. They got it fixed; however, it then developed a noise in the fan. I took it right back in; they took care of that issue without delay and were apologetic that I had to come back in. I would especially like to recognize Gwen, who goes beyond in customer satisfaction, and Micheal, who has shuttled me back two times now to get my car after being serviced. He is very friendly, easy to visit with while driving to the dealership. Thank you all for the service you provide!

Unfortunately, I have to leave a new review after the experience I have had with Mitchell Buick…read moreGMC. When I went to purchase a vehicle, I had the best service ever from Sergio, the Carfather helping me, he and his team, worked diligently to help me find and get the vehicle I was happy with. It was a slightly used vehicle that needed a few things, including some service that was due and they said they would take care of everything, they did not, I waited over 2 weeks to get started on getting the service done, I had told them the vehicle did not have a jack, in case of a flat tire, they said they would get that as well! After 2 months, I still have not received service or missing items from them, in fact never heard back from anyone when I told them I feel like they made the sale and that seems to be all they care about! Was hoping things would have worked out better but they did not, so just beware, they do NOT follow through on their word! There are many dealerships in this area, I'm beginning to see why folks travel to other places to buy vehicles, customer service is important and sadly, Mitchell GMC doesn't live up to their promises!

My dad bought used cars here for years and we bought a used vehicle for our grandson last year…read more The car has been great and the service is outstanding! The salesperson was not pushy and the process did not take long - especially compared with other dealers. Even thought it was a few years old, they washed and vacuumed it and filled the tank with gas. Class act all the way!

About 3 months ago my wife and I decided to take some Vehicles out for a test drive and one of the…read moreplaces we ended up hat was Randall Mitsubishi. When we got there the first thing we told the salesman was we were in the market for a new or used vehicle in about 3 months or so. He asked me where I worked and I told him I worked at a cooking oil process facility and a printing company. I intentionally neglected to mention that I worked at a Toyota Mazda dealership for 3 years and my brother-in-law was also used car salesman for 15 years. I know the ins-and-outs of the used car business but I didn't want him to know that. First we took a new vehicle out for a test drive it was a Mitsubishi Outlander. And we told him that we were also interested in a Toyota RAV4. And he had a used one on the lot and we took it out for a test drive. That's when my wife decided that she liked the Toyota RAV4. So when we got back he asked us about our car that we had. It was a 2006 Ford Focus we've had since new. I told him it was approaching 100,000 miles and that's when he said "once a car hit 100,000 miles the value droppes dramatically". I was wondering what BS line he was going to give us to screw us out of money on a trade in. That line goes back to the mid-1990s. So we went test drove a new Toyota RAV4. And we eventually bought a 2015 RAV4 out of town. Low miles great price. I think people are sick and tired of the old ways of buying a vehicle and especially with the trade in BS they tell you so they won't give you much money on a trade in.

we had a problem with our Hyundai Tucson as we were traveling up to Big Spring Texas through San…read moreAngelo. Stopping at a light in downtown San Angelo we heard a grinding noise and we were afraid it might've been something with the brakes. We pulled over into an empty lot, took a look & saw something dangling under the car. We knew we had to do something as we were on our vacation, first day. We found this dealership on a Google search,stopped in unannounced about 3 o'clock in the afternoon. The service advisor Ryan, did a great job for us. He made us comfortable in a waiting area while he had a technician take a look. He figured out what was wrong fixed it. It was pretty minor, but he fixed it on the spot and didn't charge us anything. Absolutely outstanding customer service . Thank you Ryan.

was just looking to find a reasonable car for my daughter. heard the manager tell the sells rep if…read morethey don't like the offer they can buy somewhere else. So we did Headed to Dallas to pick up a brand new Hyundai Elantra sel sport $24,024.89 out the door

Sold a car to a young guy who is just starting out that won't run and they won't help at all. Piss…read morepoor customer service indeed!!!!!

From the owner: Cody (yup, the same one we're named after) always loved cars and grew up helping his father sell…read morethem. After college and some time in a different industry, he decided it was time to head back to his passion, and he's been in the auto business ever since. Now Cody's Cars & Trucks takes special care to make sure customers get good, affordable financing when they purchase a vehicle. Our wide selection of options and attentive team will make it easy to buy and drive off in your dream car.

If I could give this place negative stars I would give them a -10 stars for how horrible these…read morepeople are! They repo my car the day I paid it off in full with tax tt&l. Not to mention when I needed a new battery they replaced it with a used battery from one of their old cars and charged me for a brand new one. I have also had issue with both the owner and salesman threading to harm me in front of my child when I was asked by another customer if I recommended them and truthfully told that person no. These people are scum of the earth willing to screw anyone over and take there money don't waste your time effort or energy. They will screw you over!

Horrible horrible horrible leasing company they took my money then said I was 68 days behind on my…read morepayments after I made the payments less than 2 weeks ago. They said they give you 30 days before they send out the repo paper then he switched it to 24 days and they repoed my car on the 23rd day. Marty is really rude and cuts you off every time you try to explain the situation they towed my car while I was at work in a different city with no way to get home then when I proved I actually pay them he said well I can't get the car back because I went over 5000 miles without getting an oil change an agreement I never heard from in my life and told me I have to drive 400 miles from San Antonio to San Angelo to get my personal belongings out of the car they also tried to fix my old car before I leased the car from them then they said it was fixed after they charged me for the labor and the parts. Never do business with this company they are real life liars they don't care about the customers and they won't try to work with you under any circumstances.

Last Saturday my daughters and I were traveling back to San Angelo from San Antonio when I learned…read morethe light bulb which powered my left turn signal light in the front of the vehicle was out. Thankfully, the rear light worked but it was blinking a million times a second which warned me that it was next to fail. I thankfully and prayerfully made it home safe and called Mitchell Toyota yesterday (Monday) to see if they had any appointments to get my light fixed. The Customer Service Associate told me to come in after 1:30 p.m. and I was seen as soon as I arrived. I went to the Parts Department and was helped by a very pleasant Associate who gave me a "Military Discount" on the bulb I needed. What's more, Toyota DID NOT charge for the Labor of installing the bulb (Fist Pump! And Fist Pump Again!) I waited about 30 minutes in the Waiting Room after paying for my bulb, but was very happy to learn my vehicle was ready. While I have read the previous reviews, I am glad to report my experience was everything that I have come to expect of Toyota after having owned one for almost 20 years. While in San Angelo, I definitely plan to come back to this location for my automotive needs. Until the next bulb blows ~

Called this dealership on Tuesday to set up an appointment to have my 2022 Toyota Tundra serviced…read more The lady at the service desk spoke to me in a manner unbecoming a business who actually NEEDS all the business they can get. She sounded irritated and as if I interrupted her - perhaps she was busy on her FB page - not sure - but very unfriendly! I then called the front desk/reception and again spoke to someone NOT TOO friendly, but also not rude. I asked to speak to the GM - was then told he was in a meeting. I asked WHO he was, to which she at first sounded reluctant to give his name - then after asking again - she said it was "Sean". I asked her to please ask him to call me - she said she would give him the message. Today is Friday, May 20th, and NO call has come from "Sean" - the GM! As a business owner for many years, I am amazed how businesses like this are still in business! Is it ONLY about selling new vehicles (but then) they even suck at that! I went to them over a year ago looking at trading my 2018 GMC with very low mileage, and buying a Toyota Tacoma (I ended up buying a BRAND NEW one from Brunner Toyota in Brownwood - which means they lost that deal) - I was told by the "salesman" that he cannot give me a price on my GMC and that he needs to speak to his manager and that they will get back to me! It has been over a year, and I still have not received that call! Bet you IF I ran my business like this, I would not be in business, let alone employ people who do not know HOW to speak to potential customers! I will now take my vehicle to Abilene to get serviced - yet another loss for this business! It seems that they THINK they are doing us a favor by "servicing" our vehicles - forgetting they are getting PAID to do it! Really, is this where we are heading as a society?

2/2026 we took our Bronco in for service, tire rotations and oil change as it was time for service…read more We'd only been in San Angelo 3 weeks since moving from the Great Lakes, Michigan. I easily made the appointment online and received my email confirmation. The day of service was light rain and I used map quest to find the dealership. The young lady service advisor checked me in and I waited in the customer lounge. My wait time was normal compared to other dealership service centers across the country about 45 minutes. The service team members were all friendly and the lounge area nice and clean with a television, coffee, soda and snacks for your selection, pretty much the norm. After service they pulled my Bronco into the service garage and quickly got me checked out and on my way. A few miles away on my way home I was waiting to make a left turn onto Sherwood Way. The light turned green, my phone was ringing so I answered (yes hands free) and it was the young lady service advisor. She was in panic mode asking me to quickly come back because the service technician forgot to put the filter on and the wheel lock. Then I started to panic about not having an oil filter or wheel locks. Keep in mind I'm not a mechanic and I'm so thankful we have people who like that sorta thing, it's just not me. I quickly made a U-turn the first chance I got and returned to the service garage. I checked back in with the same service advisor and she was very apologetic and let the technician know I had returned. He quickly arrived with the AIR FILTER and wheel lock in hands and put them back on. Why he had the AIR FILTER I don't know because I didn't request an air filter replacement. Anyway, I was so relieved it wasn't the missing oil filter. We all get busy with work and life and we do forget things so I'm good with the outcome. Maybe they will offer me a complimentary air filter or something my next visit. Minus one star is better than minus 3 or 4 stars right? I received 2 emails from the dealership asking me to please review my recent visit so here it is.

My husband is 88 years old and I am 77 years old. I have to use a walker. My husband fell and was…read morein the hospital. Our car started acting funny. So our children took it to Jim Bass Ford. The whole crew helped me. Samantha Stewart sent a very nice man to pick me up and take me to the dealership to rent a car and showed me how to work everything. When I decided I needed to trade it in the mechanic had a salesman by the name of Ernest Sustaita call me. He immediately went to work finding me the used car I asked for with a prize we could afford. The sales manager Mack Harper had a big hand in making my life so much better. It takes a great boss to have great employees. We are very grateful to Jim Bass Ford crew they go the extra mile. So with that being said if you need a wonderful dealership go to Jim Bass Ford !

Customer service is awful. Is like if we were a burden when we walk in to buy a car. They don't…read moredeserve my money nor my business

I wouldn't even give these people 1 star. My aunt bought a…read moretruck from these people and 2 months later she drove to Austin. They give her a call telling her she needed to come in to get a GPS or she would be in breach of contract. We went to get the GPS and they took the truck from us, saying we were ALREADY in breach of contract because we had no GPS or it was tampered with. The attitude coming from these people is RUDE, nasty, and unprofessional. I advise people not to deal or buy from them.