Last night, my husband and I went to this dealership which has changed ownership is now Clay Cooley, supposedly a family owned business to look at a Santa Fe hybrid. We met a salesman who did not introduce himself, but had only been in a business a couple weeks. I was undecided on what trim level I wanted so I wanted to compare them and he did bring up the two different trim levels, which I was comparing. We decided on a car and wanted to get pricing on leasing. The salesman told us that the price was discounted to around $47,000. It is even advertise on their website for that price a discount about $4300 off MSRP. When the salesman came out with the " four square" or the pricing details, the sales manager only discounted was $500. And of course they added a bunch of BS stuff such as an extended warranty. Which absolutely makes no sense when you're leasing the car for three years. Which add almost another $4000. When I asked about the pricing he gave us he said he was mistake possibly. Mistaken.? it's on your website. When we said we are way too far away he got up and he had a temper tantrum and crumbled up a piece of paper. We walked out and I will never ever go to that dealership again. Don't waste your time to go into the dealership who advertise a price, but not stand behind that price! read more

Tyler is truly exceptional! When I first reached out about a new IONIQ 6, I had concerns about potential hurdles that might stand in the way of my purchase. Tyler reassured me that the team would do everything they could to make it happen. Even though I wasn't able to make my initial appointment, Tyler stayed in touch and worked with me over the phone--his dedication made all the difference. Ultimately, I decided to make the drive, and I'm so glad I did! Tyler and the entire team were incredible, ensuring a smooth and stress-free experience. I drove home in the car I wanted and couldn't be happier. Hands down, the best car-buying experience I've ever had! *****Side note***** the dealership looks freshly remodeled. So, ignore the old pics here. Look them up on google maps read more

Texoma Hyundai - Car Dealers Near Me - Sherman, Texas

No communication what so ever they told us a time to pick up my car and when we got there the front desk lady who i remember telling me the specific time of 7 said that we 1 couldn't pay for our services to the car and 2 they didnt know how to work the online portal so we could pay their absolute insane will not be coming back read more

This is the worst experience I've ever had at any business in my life. If I could give a zero for experience, I would. So Texoma Hyundai. I'd thank your lucky stars that yelp makes me give one star. Because God knows you don't deserve it. They have no idea what they're doing. They never contact you. You have to contact them to get any information. They push back making your car a priority and blame it on the fact that they have no people to work (not my problem). if they give you a deadline or say that they're going to do something don't trust it and take them at their word because they're not going to do it when they say they will. and they probably won't do it at all. I'm surprised this dealership is still in business. read more

We bought a car and it was nothing but terrible. We need the title to register our car & pay the taxes. We are about 60 days out from purchasing our car and still don't have it and nobody can tell us why or even communicate with us. I called the bank that we got our loan through and they told us they have not been sent the title from the dealership. My wife and I have each called the dealership & the manager Ryan, left multiple messages over multiple weeks, and nobody has called us back. They just don't have any kind of customer service. This is the worst buying experience of my life. I would recommend people shop for a car anywhere but here. read more

Got my license plates just fine but they never filed the paperwork for my registration. I called them about it and they had some excuse that they did everything right but it just be the mistake of the Texas DOT. Wrong. I have never had a problem with the Texas DOT when I pay the registration myself. So I had to get the car inspected, pay the fee again, and finally it got registered. Also - beware this little trick - they present you with a grid of 9 possible payments, all you gotta do it pick the one you're comfortable with, right? Only problem is, if you are a halfway smart person, you realize all the interest rates on that grid are jacked waaaay up from what is appropriate for a car loan. I bet people fall for this every single day at this dealership. I got my own financing from my bank for less than half what they were trying to charge me ( my credit is around 800 btw). read more

Horrible service both in sales and service. Dealership needs retrained. Wouldn't go there for sales or service. Nothing but a headache from hello. Buy elsewhere read more

This is a follow-up review to our 3/28 visit. Many thanks to General Manager Andrew Browning who reached out to us and completely turned a bad experience around. Mr. Browning's total commitment to guest experience is refreshing and heart-warming. He carefully listened to our feedback and put corrective actions in place immediately. He followed up on details of the vehicle repair and kept us posted with his own personal number. My wife and I paid another visit to the dealership and met Mr. Browning in person today. We are thankful to the hail damage repairs and the great help by Tyler Smith from the sales team. We are impressed by their honesty, transparency and fairness, and the full demonstration of how much Mr. Browning and Mr. Smith care about their customers (and how we were treated as guests). We are glad to report that this turn-around story has a happy ending. Today my wife and I were able to purchase the vehicle we test drove but had to walk away two weeks ago. All we have left to do is to go back and have the damaged windshield replaced (hopefully soon). We feel that Andrew Browning and Tyler Smith have won our trust back. And we would love to recommend them to all of our family members, friends and coworkers. read more

Horrible. I wanted to changed my review, because it doesn't reflect my experience correctly. I drove from Oklahoma to Texas, to buy a car. Don't get me wrong the car looks to be in great condition. Within the second day of it, the check engine light comes on. Diagnostics came back as a TRANSMISSION ISSUE!! Wow and to think I was getting a good deal. Seems like they knew the car was in should bad condition. Avoid going here, they will sell you a bad car. read more

I can no longer drive my vehicle as the dealer collected money for title and registration during the purchase but never filed for tags. The temporary tags have expired and the DMV informed me that I cannot purchase on my own, it must be purchased by dealer. My nice car is now parked in my garage in limbo. Apparently this is a common issue with this dealer as some people have been waiting since March for their tags to arrive (per DMV). I have filed a dealer complaint with the DMV and will be escalating the issue if it is not resolved ASAP. read more

Jason and his team are easy to work with. Necessary repairs were explained to me and the bill was exactly as quoted. I will definitely return in the future for all my repair and maintenance needs. read more

BUYERS BEWARE!!! I was pre-approved by Capital One and it directed me to Texoma Hyundai because they have a 2019 Ram 1500 that I was looking for. I called the dealership to verify they had it available and requested an out the door price including tt&l. I was told that this vehicle was recently bought from auction. Once I was told the OTD price, I had them send me a Purchase Order or contract for the specifics of the deal. Once I received the purchase order I offered to put a deposit down to hold the vehicle for me because I was driving 8 hrs round trip to get the vehicle, and I did not want them to sell it before I got there. The sales manager told me I would not need to worry about the deposit and that they would not sell it before I got there. After 3 hrs on the road the GM calls me and tells me that there is a mistake and that the price that was written on the Contract would not be honored and that he would pay for my gas. That is not exactly what you want to hear when you have an offer in hand and had already driven 200 miles. I continue on to the dealership hoping that they would do right by me, but low and behold another dealership that is only trying to get you in the door with with false hopes and broken contracts. We arrive at the dealership and the manager has us wait for at least 20 minutes after knowing when we would be arriving. They tell me that the actual price is an additional $10,000 higher than I was given originally and that just so I would feel like I got a good deal they would take off $500. Again not what you want to hear when they are jacking the price up an additional 10k. They would not compromise, and their only blame was on the third party who does their pricing online. Well I am sorry, but when you outsource a third party to do work for you they are essentially an extension of your business. I shouldn't have to pay the price for their screw up. They failed to mention that the Purchase Order was filled out by two employees the salesperson and sales manager so that was not done by the so-called "third party." They also went ahead and pulled my credit score before I arrived to the dealership which knocked my credit score down 3 pts. I left without them honoring the contract that they gave me and without a vehicle. I would not give my business to this dealership in any capacity they will do whatever it takes to get you in the door and then fall short of the promises that they make to you. RUN from this dealer!!!! read more

Texoma Hyundai - Car Dealers Near Me - Sherman, Texas

My wife and I purchased a 2017 Hyundai Elantra new in 2016. The sales process was as you would expect, drawn out but no complaint about the staff. Personal note, I have always appreciated Red. He has handled two of my three purchases from Texoma Hyundai and has always been honest and welcoming, while others have lied straight to my face about warranty information and tried to fraudulently keep a GAP insurance refund I was owed. But the issue that has brought me to writing one of these reviews despite the lack of time I have, is the growing frustration of the coil packs on the aforementioned Elantra. In 2018, at 28,xxx miles we had a cylinder 2 misfire CEL. Knowing enough to figure it out, I replaced the spark plugs with factory specification and moved the coil pack from cylinder 2 to cylinder 4. After resetting the codes and short time later, I received a cylinder 4 misfire code. Bad coil pack. I took the Elantra to Texoma Hyundai Service Department and relayed what I found. Unfortunately, they will only perform work based off of what their diagnostics scans show them. Being that the light was not on at the time, there was nothing they could do. So I repeated the same process, but this time obtained printouts of the CELs. But at this point we were passed the 30,000 mile electrical warranty and I had my concerns they were going to try to avoid warranty work. Not just yet. They offered up as a "favor" to replace the coil under warranty, on the account that I had previously contacted them regarding the issue. Thanks, for doing what should have been done in the first places. But furthermore, I expressed my concerns about additional coils going out in the future, as there were already growing reports from others with the same issue. Jason, head of the service department, assured me no such thing should happen. As well, they can't warranty a part that's not broken. I agreed with the second part and went on my way. 2019 6x,xxx miles, another cylinder misfire. I went through the motions and determined cylinder 1 coil was going out. I contacted Texoma Hyundai service, and with no shared concern regarding exactly what I had expressed 30,000 miles prior, they quoted $280 to replaced the coil pack. I found a Hyundai dealership in Del Ray, FL on the internet and purchased one from them for approximately $95. 2020, 9x,xxx miles, cylinder 3 misfire. I did not even perform the CEL test, did not contact Hyundai, went straight to Del Ray for a new coil. Problem fixed, for now. 2021, 118,xxx miles. Was hoping this was the last coil going out, as I recently discovered on a Hyundai Corporate TSB issued in February of 2020, that they had changed the design of the coils (all the coils that have thus far been replaced are the new design). But I was wrong, the coil that was originally warrantied at Texoma Hyundai is now bad. Leading me to believe I'm going to have this problem for the life of the car. Despite this frustration, I contacted Texoma Hyundai with a pleasant demeanor. Jason answered and I reiterated what has occurred over the years, and that it's strange that the coils continue going out at 30,000 mile intervals. He ran through the warranty explanation once again. I agreed that it's not on Texoma Hyundai to solve a growing problem with Hyundai production, but asked what can be done by Hyundai corporate. Because at this rate if I make it to 300,000 miles by my math I will have replaced 10 coils. Jason's answer, "if you make it to 300,000 miles and only have to replace coils, I'd say that's pretty good. It's a man made part, that means it's not perfect. Things go bad no matter what brand vehicle you buy." I stated, "I don't believe that's a good explanation. If I used that line in my profession, I would have a lot of pissed off customers, and out of a job." He backtracked and claimed the phone was losing signal. I finished by thanking him for the solution to my problems and that I will never do business with Hyundai again. In addition to that, I will actively try to steer all business away from Texoma Hyundai that I possibly can. The stars I did give are reserved for Red, as he is the only person I've met there that actually provides customer service. read more

Be aware they will ruin your credit report for up to two years by making multiple hard pulls (7 total for me), even when you specify one lender and use that one. Includes their own finance and Hyundai's in house. Claims their application had a blanket statement that "they are submitting a loan application for you" that makes it legal. But it sure isn't right and they still won't fix it a year later with a simple request to remove them to the credit bureaus. In fact, they acted offended that I was upset at having years of work on my score shot down in one minute. read more

Robertson called me early morning that the hyndai suv Tucson I was looking for 22k with low mileage..they have it for me..insisted me on going to Shermon from Dallas 55 miles run with construction on 75hwy at Shermon..when I got there there were no suv available..they didn't give me any reason why they called me and spend half of my day and gasoline for nothing..please don't trust this dealership..totally fraud read more

Very happy with this dealership like not only did I buy a new car and get a great deal here but they continue to impress me with the service department and service my car for almost 2yrs now and are always honest and fair so I will always come back. read more

I had a great experience buying my new car from Texoma Hyundai. My salesperson; Bailey was knowledgeable, friendly & respected our time by keeping things moving. There was another salesperson named Zack that sits in the desk next to Bailey. He was not my salesperson but was very funny & friendly. Mario, the finance manager was very respectful in my decisions & also respectful of my time. I went back today to get the windows tinted with the Service Department & Chad was very kind, friendly & helpful. As I waited inside the dealership for the service to be completed, I encountered a VERY clean customer/coffee area & that is due to the cheerful & thorough custodian named Maria. She was very kind & helpful making my wait pleasant. I encountered Sherry when picking up my license plates, that I was surprised were already there. She was friendly & efficient. I want to say that "Hank" was the gentleman that got me the trunk tray for my car. He was so nice & told me that I could use an empty desk for my laptop so I could get work done while I was waiting. He also taped up the part that he gave me, making it easier to carry. He also offered to have it installed for me. Lastly, Jason came to give me my keys & tell me that my car was ready in HALF the time that I was originally quoted. This was a GREAT experience for something I was dreading to get done. Well done Texoma Hyundai! read more

Ronnie & Taylor went out of their way to make sure the entire process went smoothly. They bent over backwards to get me where I wanted to be on the sale! Trade value was definitely fair, they didn't have the ridiculous mark ups the metroplex dealerships are having due to this national inventory shortage. Where most places are taking advantage of the situation, these guys went above & beyond to take care of the customer needs! read more

Get what they initially tell you IN WRITING!! They are the epitome of batch-and-switch. My coworker went in after they called him and told him "they had a strong demand for his current car". I know, he fell for it. They get him into a 2018 Accent that has a sticker price of $18k. They initially tell him his payment will be $320/month and they will get him a 10% interest rate and they send him home with the car to drive for the night. When he goes back the next day his payment has magically gone up to $450/month and he has a 14.9% interest rate!! My coworker doesn't have great credit but it's not subprime in the 500's either. They completely screwed him over. Over the life of this loan he is going to pay over $31k for an $18k car. Talk about dirty dealings. I feel for my coworker because he's just a nice guy who believes what people tell him and these guys took him. Don't just walk away.....RUN AWAY!!! To the salesman who made this deal.....I hope you feel sh*tty about yourself doing people wrong. Just know that karma has a place for you and you will get what you sow. You are the reason car salesmen have a bad name. I hope the piss of a thousand goats rains down on you!!!! read more

I walk in after looking at the lot, I'm approached by a man saying "please have a seat in the winners circle and someone will be with you shortly". After 10 min go by same guy see 2 old ladies walk in and runs up asking if he can help them that he will take care of em. Clearly I'm being judged on how I look cause I'm sure he see an easy target on making a sale. Really I had 80,000 in the bank ready to put down or pay in full on a car. So if you want to be judge on how you look and placed in the "winner circle" until everyone that walks in after you. Go ahead I'm sure they care. Worst experience ever. Took my money to bob utter and Hoyt doge where I was helped like I matter. read more

Sold me a used car which had no issues until i signed hte paper work and magicalli the check engine sign came on. Had to pay $1000 to get it fixed although i did not drive it outside the lot. I would recommend anyone to steer away from this delearship whether buying old or new. read more

Wow! What a display of unprofessional service. I called to check availability of the Tucson we wanted to purchase. Ronnie (Sales Manager) specifically said that Mario (Salesperson) AND he had put hands on the vehicle today. We drove up for my son to buy his first vehicle and he obviously was disappointed to learn after 30 minutes of waiting that the car had sold yesterday. We didn't drive up from McKinney to look. We drove up to buy unless there was some glaring issue. He has saved for eight years and well...none of you could find a car that you told me you laid hands on personally. Where I am from your words are a large part of how you are judged. You failed today. You failed in every way. I spoke to Ronnie and Mario but instead was passed to Red. Red was nice and polite but you owe him because you made him look like an idiot. Your fault not his. Neither Ronnie or Mario made contact with me about this issue, instead they let Red take the hit and offer $10 in gas. If indeed this person was a sales manager, shouldn't that person be working with a customer you just disappointed. Instead you never came out of the office. I would advise future customers to read reviews here on Yelp. If you want to do business here, I would advise you to ask for Red. read more

We recently purchased a used car from Texoma Hyundai. The sales and service people couldn't do enough for us. The entire vehicle was inspected prior to our leaving. We will always go back for service when necessary and for sales when we need a newer car. Boise Durant Ok. read more

Red always takes good care of me with when I go to buy a vehicle. Service is great. Go see Red for all your vehicle needs

Great customer service! I bought my car from them and always go back to get it serviced. They've always been very friendly and helpful with anything I've needed. I will definitely be looking to them for my next car as well! read more

I have purchased two new vehicles here and am completely satisfied. The sales staff is amazing and the service department always goes above and beyond to take care of my car and keep it in great shape. If you are in the market for a new car I highly recommend giving them a try. read more

If I could leave negative stars I would. Buyers beware and go ANYWHERE ELSE before you settle at this dealership. Bait and switch to the max. I fell in love with a car online and went through the finance app, spoke with a salesperson and he supposedly cleared me for financing and a monthly payment lower than I asked for. I was good to go and could come in the next day before work to pick up my car and trade in my leased car. To my surprise upon my arrival, the dealership is horrible looking from the start. Dirty carpets, water stains on the ceiling and nasty bathrooms. I should've taken that as a sign. I had an 8am appointment but my salesperson had left to pick up breakfast for his fellow employees and was late. I gave him some time because I was excited and he had been very professional and helpful up until this point. He came strolling in about 20 minutes later and told me he had something to show me, huge dent on the rear end of the car where someone who works there backed into it with another vehicle on the lot but they would fix it AND would knock some off the price. I was okay with it because it was a killer deal and low mileage and exactly what I wanted otherwise. I asked him to put the promise to repair in writing before we proceed and he agreed. When it came time to sign paperwork, not only did they not have my payment where I wanted but it took almost 2 additional hours of mess before they got it to the agreed upon monthly payment on the contract. Once the deal was finally done, they hit me with a "we can't return your lease like we said, sorry. So you'll have to come back for your car or leave your lease here until you figure out a plan for returning it". Ridiculous! I have had problem after problem with the vehicle ever since leaving that day. Heat/ac went out 2 days after purchase. No second key fob was ever given to me. Driver door wont lock/unlock unless it feels like it and the weather is right. Window isn't sealed so it leaks in the rain or when it's washed. Front suspension needs work. Thank God all of this is covered under manufacture warranty and is currently being repaired. The dealership wants nothing to do with you after you sign on the line. Horrible customer service once they have your money. Rude about questions or concerns that might arise. PLEASE GO ANYWHERE ELSE!!!!! read more

Bought my car new 4 yrs ago exactly, from the good ole boys, now they are corporate but neither way matters as the dishonesty and wrongful and malicious actions of the service manager then and currently, Jason B. toward myself and my vehicle are so appalling and disturbing that it's almost difficult to believe except for the facts that clearly show his deception. It's been a battle but certainly worth every second since Hyundai took care of the issue and again my vehicle is awesome.!! Without spending the next hr writing let me finish saying NEVER would I do business with Texoma Hyundai knowing JASON B. Continues to work there as a simple oil change cannot be done correctly nor can you trust his words about anything concerning your vehicle. No star rating deserved.!! read more

Wow! Waited a few days to write this review for my anger to subside. Changed my own oil and filter in my driveway at 21,000 miles. At 22,500 went to dealership to have tire rotation and fix a slow leak. Changed my oil the other day at 24,000 miles. Very hard to take off plug and noticed a blue Hyundai filter on the car. I DO NOT USE THEM! I changed the oil and put in my own filter. Called dealership and spoke to Josh the service manager and told him what had happened. He was at a loss for words. They did not charge me for oil change but I dont use that oil or that filter I use better materials. He kept saying what do you want me to do? I WILL NEVER go back. Should have stuck with Huffines in McKinney. Fair work at a fair price. I cant leave my car alone at TEXOMA! Neither should you! read more

Best deal around on a 2018 Sonata. I walked in with the deal on paper as a result of the internet. The deal was a little one sided in my favor, so it was questionable as to weather or not it would work. Red the sales man made it work for me. Frankly I as surprised that it all went so smoothly. I would highly recommend this dealership, and Red the sales person if you are in the market for a new Hyundai. PS I shopped all the local Hyundai dealers and these people beat all the other dealers prices to include true car pricing. Thank you, MB read more

My wife and I, found our salesman, Paul Hayes was very helpful. In addition to Paul, everyone we met was very courteous and helpful. When it comes to buying our next vehicles we will for sure check them out first. USAA suggested a auto site called Autocircle.com and this is where we found our vehicle. read more

Sold me a legit lemon title car by tricking me into thinking it was a certified pre owned Hyundai. Beware of the way they use the word "buyback." It's never good. Also, they will prey on you if you have less than perfect credit. They sold my mother a Mazda the same day I bought my car and knowingly gave her 17% interest. She owes $12.5K on a car worth $6,000. It would be $7,000+ if it weren't covered in hail damage that went unnoticed on the car until after purchasing. Scam artists. Avoid them like the plague. read more

We recently bought a truck at this dealership and it was an awful experience. The process took forever and they did not help us in any way to speed up the process, did not get truck until 4 days after the deal was made. Worst finance department I have ever dealt with. read more

I've purchased two Hyundais here over the past 9 years and will be looking for my next one in the next 6-12 months. Unlike other dealerships (including the one across the street where my husband would buy my cars), they never asked for my husband to come in to help me buy the car. They let me purchase on my own without question. Before shopping here the first time, I went to a Toyota dealership where they wouldn't let me take a test drive without my husband. My salesman was not demeaning or dismissive of a female buyer. The finance manager gave me an excellent deal and wasn't pushy for all the extras. I still own both Hyundais and the service department is what keeps me coming back. I get my oil changed and wait inside in the air conditioning. They keep up with my scheduled maintenance. Before they change any filters or any other unscheduled maintenance, they either come see me in the showroom or call me if I didn't wait. They give me the cost before they do anything and they never surprise me with added charges. I like my Hyundais and will continue buying them but it is the service at Texoma Hyundai that keeps me coming back. They treat me well and take care of both my cars. I have complete faith they will take care of the next one, too. Bought first in April, 2012, second in April 2016... third in April 2022? I'm shopping now :) read more

This place is so fraudulent! Always try to tell you that you need something replaced brand new when you go in there

All I can say about this car dealership is that they are awesome!! After spending two days driving all around the dfw metroplex looking for a specific car (2020 Veloster Turbo R-Spec), I was starting to get discouraged because I couldn't find one anywhere. Found out about this dealership and I live in Allen so I decided to drive up and check it out, and from the moment I got out of my car I felt welcomed and confortable. I was greeted warmly by Bailey Nixon, and throughout the whole process she was literally the best salesperson in the world. She made the whole process seamless and easy and got me the best trade-in value for my car (which was in pretty bad shape). Other MVPs at this dealership were Red, Cal and BJ!! I highly recommend this dealership to anyone looking to get a new or used car and they will have my continued business!! Heck Ill even drive past the dealership in McKinney for service just for the kindness and superior customer service of this dealership! Way to go Texoma Hyundai!! read more

if there was a 0 star rating it would be what i would chose. these people here are crooks. they start by selling you a new car off the show room and say that it has just had minor damage. a tree branch fell on it. they don't disclose that the damage was way more than that. and they when you take it back they try to make you get another car and then expect you to pay more. crooks!!!! read more

Had the worst car buying experience ever! Bought a used car from them 28 days ago and old car is still not paid off, keep getting excuses and run arounds, cant get a manager on the phone. Now I have to make a payment on old car someone else is already driving! read more

Do not ever buy a car from this dealership! I bought a used car from them last fall that then needed service the moment I drove it off the lot. I called them back the next day and they would not stand behind the vehicle. They offered no help to rectify the problem. It had problems they knew about and concealed. They basically told me buyer beware after they sell you on how much better they are than the dealerships in Dallas. They even use that actor Burton Gilliam from Blazing Saddles to lull in the country folks. Now I receive emails from their stereotypical used car salesmen congratulating me on the year that has gone by and talking about 100% satisfaction. Ha! STAY AWAY FROM THIS DEALERSHIP! I guess I turned out to be the typical country hick they look for (even though I am from the city). read more

I would leave zero stars I could. Terrible professionalism, customer service, and unfortunately we didnt find out until after we bought a car from them. Do not use this dealership, period. We traded in our 2017 for a new 2019, 28 days later they have yet to payoff the trade in and now it has affected our credit. Informed them of this mistake 11 days ago on 12/16/19 and was told they would overnight payment for trade in and they were sorry for the oversight. Here we are 11 days later and the payoff check has not been sent. This was not a special finance deal, it was funded immediately and therefore should of been payed off immediately. I am beginning to think this is standard practice for them to screw the customer over while they sit on the money and draw interest. Worst car buying experience ever, hands down. So if you are reading this, go elsewhere and avoid the nightmare we are having to spend precious time to deal with now. Btw, they also completely botched the delivery of our car. Didn't have our car ready as agreed upon, failed to get bluelink setup correctly and at the dealership as is the protocol for new Hyundai's. read more