Our sewage ejector pump quit working which took out our laundry and bathroom. I called and they…read morewere here in less than an hour. Fixed it and explained the issue. Worked with me on the price based on what was actually done. Great service. Highly recommend. Location - El Cerrito

Nasir Jalil and his coworker did several different jobs at once in a short amount of time: found…read moreand fixed a leak and stopped an annoying rattling sound under the house. They even reduced the price from the previous estimate. They are reliable and excellent.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

Naveed came and completed a new toilet install for us. He was super helpful in identifying some…read moreissues with the original plumbing, and gave us good suggestions and recommendations for the install. Super helpful and would highly recommend Naveed!

Had a leaking toilet and the water was getting under the flooring. Jorge came and took care of…read moreeverything! He also shared some knowledge that as a new homeowner I truly appreciate! Very pleased with the work, so happy I reached out to this company and will keep them in mind for future services that may arise! Thank you Jorge!!

Used the Yelp message app this morning and received a quick reply to schedule a service this…read moreafternoon. Arrived exactly on time and for a very reasonable cost, resolved our issue quickly. Will definitely use these guys again.

Tyler and Austin are AMAZING! They are friendly, great customer service and trustworthy with…read moretheir work and proposals!! We are extremely appreciative to be able to contact them when needed! Always on time and reasonably priced, they are a diamond in the rough! Highly recommended!

This team came to replace a sump pump and a garbage disposal…read more They were very professional and very clean. I highly recommend them.

BEWARE! BeastBay almost blew my house up!…read more Another thing to note, if you are considering doing business with them, is that they have an F rating with the Better Business Bureau due to 2 other complaints they did not respond to. I had used BeastBay Plumbing once before when we had a drain problem. They were responsive, and the tech was friendly and informative. He fixed the problem, and we signed up for their loyalty program. I knew our water heater was nearing the end of its lifespan, and I called them to get a quote. Sydney came out and explained the options. I ended up going for the tankless water heater. I also got quotes to replace a kitchen faucet and install a new shower fixture. The techs who showed up were courteous, but they arrived a couple of hours later than I had expected. I anticipated the faucet and shower fixture jobs to go fairly quickly, but they took almost two hours. Then they started work on the water heater. What Sydney hadn't discussed was the need for direct power to the tankless system or a new vent. The tech wanted to open the ceiling up, but as it's a two-story house with a tile roof, that was a hard no. They ended up doing a vent through the side of the house. At first, they said it would be a two-day job, which wasn't mentioned when I booked, but after getting the side vent in, they said they'd finish that day. Here is where things go very, very badly. The next day, I went into the garage to move a car. I was overwhelmed by the smell of gas. I called BeastBay, and the phone center told me to call 911, which I did. In the meantime, I opened the garage door. I realized after I hit the button that, should anything spark, the whole place could go up. Thankfully, it didn't. The fire department came out, pinpointed that BeatBay had not tightened the gas connection to the tankless unit and turned it off. Then began a 2+ hour marathon of calls to BeastBay to get someone out immediately. Except they didn't. I had to call the office 4 times and then had 3 separate conversations with them. In the meantime, Sydney came back out to see what was up. I explained the severity of the gas leak and told him I wasn't happy he hadn't mentioned needing direct power or the need to re-vent from the previous water heater. Sydney indicated there would be a small rebate, and they would service the unit going forward free of charge. The tech showed up, apologized for not securing the gas line, tightened it up, and left. This was a week and a half ago. I heard nothing more from BeastBay. I called the office on Wednesday and asked that they memorialize what Sydney had said during our meeting in writing. The woman who answered, Sarah?, said she'd have to check with Sydney, in a tone that said she didn't believe he had offered anything. She came back and said that was correct, and she'd send it over by email. Nothing was forthcoming. I've called the office twice today, twice no one answered, and the third time it went to a general voicemail. I received a phone call 2 + weeks after the incident. The woman I spoke to apologized, but assumed everything was fine. I explained how VERY unhappy I was with both the work they did and their lack of responsiveness. She said she would talk to the owner and get back to me yesterday or today. No call. AVOID. AVOID. AVOID. To say I'm disappointed in the service is an understatement. This is a massive failure on every front.

THE BEST. Steve is awesome and everything you want in a…read moretradesperson: fast, responsive, clean and quality work, and fairly priced to boot. I have a 1940s build with all original plumbing. Despite treating it like the frail and fussy Victorian child it is, it still gives me trouble. Steve's come to my rescue twice in the last 6 months and I'll be using him for every plumbing need from here on out.

FIRST CLASS! We encountered a leak with our water heater on…read morea Friday afternoon. We contacted Steve and he was able to fit us in on a Saturday. He assessed the damage and recommended a good water heater (not cheap one from Home Depot). He drove to Concord to get a first rate water heater. Him and Chris stayed past 6pm on Saturday to complete the job. Professional and top notch work.

Thank you so much Yonathan Bonilla very helpful and patient plumber . He represents your company…read morevery well he came prepared and well groomed. He educated me on everything that was done in my unit and he also left a business card which most companies have not been doing ! Thanks again ! Stay great.

Everything was good, quick response, great people to help, gave 2 different estimates, for 2…read moredifferent options for consideration, have used them in the past and will call them again for any future issues, they answer 24/7. Cannot say enough for all they have done

Water in my kitchen sink started backing up. I tried the baking soda and vinegar trick. No good…read more Tried the plunger. Nope. Checked the P-trap under the sink. Yeah, no. I ran an auger down the drainpipe. Nothing. Time to call the professionals. Jorge came out on short notice and handled the issue quickly and professionally. He cleared the drain pipe with a Big-Boy auger and used a scope to inspect the area just to make sure. He was fast, courteous, and very easy to work with. I appreciate the prompt response and his professionalism. Jorge is a Superstar! The other positive reviews tell the story. If you need fast reliable plumbing help, contact J.J. Rooter & Plumbing.

I wish they had completed the job they started, fixed what they broke (our water main) and…read morecommunicated with us. Did I mention they splashed mud on the front of our house and didn't bother to rinse or wipe it off?