Super nice and super knowledgeable On time. Good…read morecommunication. He was ready with the part on hand to fix my refrigerator.

Fixed my ice maker issue perfectly! It took a few tries but I had had several different companies…read morecome out numerous times and never worked. Mr. Ron even checked in with me the next day to see if everything was working. Very happy with him!

They are honest, prices are fair and they know what they are doing. They fixed my fridge, freezer…read moreand dishwasher. Highly recommend.

I've used this company three separate times and each time they have done an outstanding job. Ric…read morejust did a refurb on my built in side by side refer and it works like new!!l. Truly a top notch technician

We recently had an issue with our refrigerator and contacted Poway Appliance Service Center for…read morehelp. Our technician, George, was knowledgeable, professional, and courteous throughout the entire process. He quickly diagnosed the problem and explained everything clearly. Since replacement parts were needed, the team worked to expedite the order so we could get our refrigerator repaired as soon as possible, which we really appreciated. The service was excellent from start to finish. I wouldn't hesitate to call them again for any future appliance repairs, and I highly recommend them to anyone looking for reliable and trustworthy service.

We had an issue with our refrigerator's ice machine. The fridge has been discontinued but was of…read morehigh quality and still working well. We had one company tell us we'd need to buy a new fridge because ours was discontinued, and the parts were not available. Another came out and promised to order replacement parts but ghosted us. Enter Poway Appliance Service Center. They were able to come out within a day of the initial call. The technician Elon quickly diagnosed the issue. He found the specific replacement parts to order and reviewed the parts and timeline with us, projecting to return a week later. The parts came early; he was back within 3 business days and quickly fixed the issue. Great service. Will use again. It's rare that companies do what they say they will do in less time than promised!

It is with pleasure that I write this 5 star review…read more This company was referred to me by Perlick Corp as one of their most reliable service dealers. Duane provided next day service and gave me a 2 hour window that his technician would arrive to clean and sanitize my free standing ice maker...(see photo).. Sure enough, the tech arrived within the promised time slot. Donte, the service tech was very knowledgeable and communicative about what the parts were and their function. He was very thorough and worked efficiently. I would call this company again for any house appliances servicing.

If I could give zero stars, I would…read more Terrible experience with Mr. Appliance of Ramona. I contacted them to clear an error code on my refrigerator. The tech diagnosed it as a faulty motherboard and said they needed to order a new one. I paid a $350 deposit upfront and the balance when the part was installed -- totaling over $600 for parts and labor. After the new board was installed, my fridge and freezer completely stopped working, and I lost hundreds of dollars in food. They eventually reinstalled the original motherboard and told me the refrigerator had just coincidentally failed and now needed a multi-thousand-dollar freon repair. The tech suggested I buy a new fridge -- which I did, for $1,100. But here's the truth: with the original board back in, the fridge worked perfectly -- error code and all. It never needed a motherboard, never needed freon, and definitely didn't need replacing. They misdiagnosed the issue, and worse, they kept the new part I paid for. I was able to cancel the second payment when I realized the damage, but it was too late to stop the initial $350 check. The owner, Duane Browne, admitted fault and promised to refund me. He told me several times he would mail the check.over a few months. Only when I called to follow up. This last time he made me retell the whole story like he'd never heard it before. Then he said he would drive it over "right now." He never showed. In the end: * $350 lost for a repair that made things worse * Hundreds in spoiled food * $1,100 for a new refrigerator I didn't need * A part I paid for that they kept * And a refund that was repeatedly promised but never delivered This wasn't just bad service -- it was deceptive, careless, and dishonest. Avoid this business at all costs. Quick edit- Duane dropped off a check the next day after no call no show the night before

So, I originally wrote a bad review and have since taken it down. I contacted Good Guy Appliance,…read moreand Vitaliy (the owner) had a service technician come take a look at our washing machine. The problem was that the technician never got back to us with our quote for the repair, even after I called a couple of times. After a week, I just wrote a bad review, thinking they did not want our business. The owner reached out to me after that and explained his technician was new and forgot to send us the quote. He apologized profusely, and he went above and beyond to make things right. You could tell he prides himself and his company on the quality of work they do. He ended up helping us repair our drying machine that just had a belt snap a few days ago. He was honest and sincere and very knowledgeable. Made the whole experience great. If I need any repairs in the future, I will only contact him and his company. He made what started off as a bad experience into a great experience. Highly recommended! ,

The repair man, vitally, was able to fully repair our kitchen aid ice maker. The board and maker…read morewere fried and needed replacement. He ordered replacement part and gave us a good discount. He communicated very well. We also took a look at our broken microwave and diagnosed it that it needed replacement since it was very old. He showed me the broken switches. The replacements were as much as a new microwave. The value was good.

I wish I could put a 0 star rating on this company. My warranty company assigned them to do my…read morerepair........I was supposed to get a call within 1 business day. 3 days later, I still have no call, so I call them. The woman who answers the phone there says she doesn't see my work order number, I need to call the warranty company. I call, they call high Valley (and I suspect, getting High in the Valley might JUST be a part of the problem here......) and the woman's excuse when I call the company back is that they hadn't checked the right email address. ????????? HUH? You don't have a specific email address your warranty business comes in through. Now, of course, they can't get out for almost a week. They show up last week on Tuesday, by the way- much later than the window of time they gave me for arriving-the technician looks at my microwave, and says he has to go back, order the part, and they'll call in a day or two to let me know when he can return. Monday, day 6 after him being out, I call the company. Same woman answers the phone. She has the same, "I don't really give a crap" attitude on the phone. Says, "I don't know. I think maybe we are still looking for the part or something. I have no idea when we will get out there." SERIOUSLY? OK "HIgh Valley" - let's smoke a little ganja and worry about stuff tomorrow....... I call the warranty company, they speak to them, and I'm supposed to have a call back yesterday. Late this afternoon I realize- Hey! It's been 2 days. I call her and she says- again-" I don't know what's going on with that. Maybe we haven't found the part yet...." I told her I was told she was going to call me back yesterday to tell me what was happening. I love this, she says "I don't know what's happening." No S---- Sherlock! THAT'S APPARANT! Again- the name "High Valley" may be for a reason! I said, "You know, I think it might work better if you were to follow up with a client and let them know where things stand, especially after the warranty company tells you to do that." She says, VERY rudely- "Goodbye" and hangs up on me. Another point? My microwave is only 2 or 3 years old, and a Frigidaire- the parts should be pretty readily available in over a week's time- wouldn't you think? Between their lack of customer service and their total appalling lack of concern, if I were you, looking for a repair company, I think I'd take a quick pass on "High Valley"- they are too busy smokin' the ganja or some such thing over there!

This place is fully 5 star service and professionalism!! I called for a leaky fridge and Brad was…read moreat my house in ONE HOuR!! Huge for me and a house hold. Came in took a look and immediately let me know what was wrong and how much would be. And a wam bam thank you ma'am and the fridge was fixed!! Definitely going to be coming and recommending him when we have ANY and all appliance needs/requests.

We've had Chad S. Come for a dryer and ice maker repair and both times he has been professional,…read moretimely and pleasant! He was able to diagnose and repair our appliances quick and easy!! Our appointment was super quick!! Definitely our go to for our appliances!

We have used Chad and his company several times and are always pleased with the courteous service…read moreand professionalism. They communicate well, show up on time, get the job done right the first time at a fair price. Highly recommend!

I posted my project on Yelp because I needed to get the ice maker wiring fixed on my Whirlpool…read morerefrigerator. Best Appliance Service gave me a good quote, and Rizvan came out to take care of it. One thing I really appreciated was that he took his shoes off when he came into the house without me even having to ask. He found the issue and fixed the wiring in about an hour. Everything went smoothly, and we're really happy with the service and quality of the work.

Although Vlad didn't end up repairing our refrigerator, he called before coming out and asked a few…read morequestions about the issue. Based on our conversation, he advised us to contact LG directly because he believed the refrigerator was likely still under warranty--and he was absolutely right. Instead of charging us for a service call, he pointed us in the right direction and saved us both time and money. In this day and age, it's refreshing to find a company that values honesty and integrity over making a quick profit. I truly appreciate Vlad's professionalism and would not hesitate to recommend him.

Deron helped me with some gaskets for my vacuum cleaner. He was polite, professional and was a…read morepleasure to do business with. Highly recommended!!

this must surely be the worst store on earth, the tweeker that runs it is never there nor answers…read morehis phone. the place is filthy and smells. we went in as we had just relocated to Ramona and need machines asap, long story short they machines both failed within weeks. Deron promised to fix but never turned up and then blocked our number. we went back to the store and he flatly refused to help us