They are honest, prices are fair and they know what they are doing. They fixed my fridge, freezer…read moreand dishwasher. Highly recommend.

Jesse was professional and extremely knowledgeable on my oven repair. A few things were wrong, but…read morehe had the parts for the repairs and addressed all my concerns. I will absolutely be recommending and using this company again for any future appliance repairs. Thank you!

We recently had an issue with our refrigerator and contacted Poway Appliance Service Center for…read morehelp. Our technician, George, was knowledgeable, professional, and courteous throughout the entire process. He quickly diagnosed the problem and explained everything clearly. Since replacement parts were needed, the team worked to expedite the order so we could get our refrigerator repaired as soon as possible, which we really appreciated. The service was excellent from start to finish. I wouldn't hesitate to call them again for any future appliance repairs, and I highly recommend them to anyone looking for reliable and trustworthy service.

I've had two great services with this company. The first was our dryer that needed to be fixed and…read morethen came our washing machine. Both of the technicians were incredibly professional, responsive, honest and ready to help! The office staff was also very responsive, and I was able to get someone quickly to our home. I would highly recommend Appliance Service Center's services!

It is with pleasure that I write this 5 star review…read more This company was referred to me by Perlick Corp as one of their most reliable service dealers. Duane provided next day service and gave me a 2 hour window that his technician would arrive to clean and sanitize my free standing ice maker...(see photo).. Sure enough, the tech arrived within the promised time slot. Donte, the service tech was very knowledgeable and communicative about what the parts were and their function. He was very thorough and worked efficiently. I would call this company again for any house appliances servicing.

If I could give zero stars, I would…read more Terrible experience with Mr. Appliance of Ramona. I contacted them to clear an error code on my refrigerator. The tech diagnosed it as a faulty motherboard and said they needed to order a new one. I paid a $350 deposit upfront and the balance when the part was installed -- totaling over $600 for parts and labor. After the new board was installed, my fridge and freezer completely stopped working, and I lost hundreds of dollars in food. They eventually reinstalled the original motherboard and told me the refrigerator had just coincidentally failed and now needed a multi-thousand-dollar freon repair. The tech suggested I buy a new fridge -- which I did, for $1,100. But here's the truth: with the original board back in, the fridge worked perfectly -- error code and all. It never needed a motherboard, never needed freon, and definitely didn't need replacing. They misdiagnosed the issue, and worse, they kept the new part I paid for. I was able to cancel the second payment when I realized the damage, but it was too late to stop the initial $350 check. The owner, Duane Browne, admitted fault and promised to refund me. He told me several times he would mail the check.over a few months. Only when I called to follow up. This last time he made me retell the whole story like he'd never heard it before. Then he said he would drive it over "right now." He never showed. In the end: * $350 lost for a repair that made things worse * Hundreds in spoiled food * $1,100 for a new refrigerator I didn't need * A part I paid for that they kept * And a refund that was repeatedly promised but never delivered This wasn't just bad service -- it was deceptive, careless, and dishonest. Avoid this business at all costs. Quick edit- Duane dropped off a check the next day after no call no show the night before

So, I originally wrote a bad review and have since taken it down. I contacted Good Guy Appliance,…read moreand Vitaliy (the owner) had a service technician come take a look at our washing machine. The problem was that the technician never got back to us with our quote for the repair, even after I called a couple of times. After a week, I just wrote a bad review, thinking they did not want our business. The owner reached out to me after that and explained his technician was new and forgot to send us the quote. He apologized profusely, and he went above and beyond to make things right. You could tell he prides himself and his company on the quality of work they do. He ended up helping us repair our drying machine that just had a belt snap a few days ago. He was honest and sincere and very knowledgeable. Made the whole experience great. If I need any repairs in the future, I will only contact him and his company. He made what started off as a bad experience into a great experience. Highly recommended! ,

Great work by Vitaliy in performing a quick competent and low priced repair to my LG fridge water…read moresystem. I did a little research and knew what the problem was so shopped the job across several technicians. Vitaliy had a fair price and coupled with his excellent reviews. I chose him. Some of the vendors were hundreds more. You can't go wrong with good guy appliance services, and he apparently fixes not just refrigerators, but all kinds of household appliances . Worth his weight in gold!

I wish I could put a 0 star rating on this company. My warranty company assigned them to do my…read morerepair........I was supposed to get a call within 1 business day. 3 days later, I still have no call, so I call them. The woman who answers the phone there says she doesn't see my work order number, I need to call the warranty company. I call, they call high Valley (and I suspect, getting High in the Valley might JUST be a part of the problem here......) and the woman's excuse when I call the company back is that they hadn't checked the right email address. ????????? HUH? You don't have a specific email address your warranty business comes in through. Now, of course, they can't get out for almost a week. They show up last week on Tuesday, by the way- much later than the window of time they gave me for arriving-the technician looks at my microwave, and says he has to go back, order the part, and they'll call in a day or two to let me know when he can return. Monday, day 6 after him being out, I call the company. Same woman answers the phone. She has the same, "I don't really give a crap" attitude on the phone. Says, "I don't know. I think maybe we are still looking for the part or something. I have no idea when we will get out there." SERIOUSLY? OK "HIgh Valley" - let's smoke a little ganja and worry about stuff tomorrow....... I call the warranty company, they speak to them, and I'm supposed to have a call back yesterday. Late this afternoon I realize- Hey! It's been 2 days. I call her and she says- again-" I don't know what's going on with that. Maybe we haven't found the part yet...." I told her I was told she was going to call me back yesterday to tell me what was happening. I love this, she says "I don't know what's happening." No S---- Sherlock! THAT'S APPARANT! Again- the name "High Valley" may be for a reason! I said, "You know, I think it might work better if you were to follow up with a client and let them know where things stand, especially after the warranty company tells you to do that." She says, VERY rudely- "Goodbye" and hangs up on me. Another point? My microwave is only 2 or 3 years old, and a Frigidaire- the parts should be pretty readily available in over a week's time- wouldn't you think? Between their lack of customer service and their total appalling lack of concern, if I were you, looking for a repair company, I think I'd take a quick pass on "High Valley"- they are too busy smokin' the ganja or some such thing over there!

This place is fully 5 star service and professionalism!! I called for a leaky fridge and Brad was…read moreat my house in ONE HOuR!! Huge for me and a house hold. Came in took a look and immediately let me know what was wrong and how much would be. And a wam bam thank you ma'am and the fridge was fixed!! Definitely going to be coming and recommending him when we have ANY and all appliance needs/requests.

Response was instant. Service was easy to schedule. Pricing was fair. Assessment of the issue…read morewas honest.

Had great service from Chris for the service call and also Chad on the phone. Prompt,…read more knowledgeable, professional service and ontime arrival. Chris had the new ice maker on the truck and ready to go, as that was our issue. Chad mentioned ahead of time this might be what was needed based on my description of the problem. Great to keep our 16 year old Jenn Air fridge going strong for a reasonable price. I also noted this firm has an A+ rating with the BBB, they lived up to all the great ratings, very pleased. We will call them for any appliance repair needs we might have. Thanks!

Although Vlad didn't end up repairing our refrigerator, he called before coming out and asked a few…read morequestions about the issue. Based on our conversation, he advised us to contact LG directly because he believed the refrigerator was likely still under warranty--and he was absolutely right. Instead of charging us for a service call, he pointed us in the right direction and saved us both time and money. In this day and age, it's refreshing to find a company that values honesty and integrity over making a quick profit. I truly appreciate Vlad's professionalism and would not hesitate to recommend him.

Our washing machine was having issues, and Vlad responded right away on a Saturday. He was able to…read moreget a technician to our house that same afternoon, which we really appreciated. Vlad was knowledgeable, transparent about repair costs, and took the time to explain our options. In the end, we decided it made more sense to replace the machine rather than repair it. He even recommended a replacement model that we ended up purchasing (he really should have affiliate links!). We had a great experience working with Vlad and his team and wouldn't hesitate to call them again the next time we need appliance repair help. Highly recommend.