So, I originally wrote a bad review and have since taken it down. I contacted Good Guy Appliance, and Vitaliy (the owner) had a service technician come take a look at our washing machine. The problem was that the technician never got back to us with our quote for the repair, even after I called a couple of times. After a week, I just wrote a bad review, thinking they did not want our business. The owner reached out to me after that and explained his technician was new and forgot to send us the quote. He apologized profusely, and he went above and beyond to make things right. You could tell he prides himself and his company on the quality of work they do. He ended up helping us repair our drying machine that just had a belt snap a few days ago. He was honest and sincere and very knowledgeable. Made the whole experience great. If I need any repairs in the future, I will only contact him and his company. He made what started off as a bad experience into a great experience. Highly recommended! , read more

Great work by Vitaliy in performing a quick competent and low priced repair to my LG fridge water system. I did a little research and knew what the problem was so shopped the job across several technicians. Vitaliy had a fair price and coupled with his excellent reviews. I chose him. Some of the vendors were hundreds more. You can't go wrong with good guy appliance services, and he apparently fixes not just refrigerators, but all kinds of household appliances . Worth his weight in gold! read more

Diagnosed and fixed the problem right away. I ended up using them for some additional work as well. Very happy with them

Vitaliy is the absolute best. He is knowledgeable, responds quickly, and fixed our washer in no time. I even reached out to him a few weeks after the service to request a written summary of the repair for my landlord and he was kind enough to provide that. He's very friendly and has been responsive to my questions since then regarding other repairs. Highly recommend for all of your appliance repair needs! read more

Vitaliy was incredibly helpful, kind, responsive, and transparent about the work he did on our washer. He was able to diagnose our issue (faulty wire harness setup) very quickly and got our washer running again within an hour. He also gave us a detailed rundown of what was wrong with how the washer was initially installed so that we could know what to look out for in the future if we were to ever move. I highly recommend Good Guy Appliance to anyone who needs a repair done quickly by someone who is knowledgeable and informative. read more

This is an honest, hardworking, and very intelligent guy who does an amazing job. I highly recommend his services if you're in need.

Fast response, quick diagnosis of issue, and great friendly and informative technician. Thank you for getting our LG washer back in business as well as our Sub Zero ice maker! read more

Very impressed with this service! We requested on help and received immediate response. We got quoted a reasonable price to diagnose our cooktop issues and the fee would go to a service if needed. Vitaliy was incredibly easy to talk to and realistic about our stove top issues and guided us in the right direction. Highly recommend! read more

I called Good Guy Appliance Service for a washer repair. Vitaliy came out for a service call the next day and was able to diagnose the issue in short order. Unfortunately the repair required uncommon parts that needed to be shipped in, so I was stuck without a washer for a few days. Once it came in, Vitaliy notified me and came out for another visit. Vitaliy is an honest and knowledgeable professional. It seems he's trying to build a long term reputation. Doing it the old school way, with good quality work, reasonable price, and word-of-mouth (this review). I liken it to "that car mechanic" that you entrust to service your car on maintenance items over the life of the vehicle. Another tip he gave me was to reach out the manufacturer about the broken part, since it was only a 2.5 year old part that should have lasted the life of machine. And the replacement part had been revised several times, so maybe a design flaw with the component. Well I took his advice and did just that, which resulted in the manufacturer offering partial compensation for the repairs. If you're looking for appliance repair job, give them a call. He doesn't seem in the business of blindly replacing components at your cost and going through volume of service calls. IMO he fixed my appliance with same perspective and considerations as if I were doing it myself: cost, inconvenience, durability. While I hope I never need another appliance repair, it's a statistical improbability that my appliances magically reach end of life without ever breaking. So I'm glad I won't have to roll the dice next time to find an appliance repairman. read more

We have an LG refrigerator with an ice maker that intermittently leaks. Marcus came out and did a thorough job of looking at the problem...which was not easy because the problem is intermittent. As it turns out he couldn't definitively figure out what the problem was and was honest about it. He could have easily said we needed a new ice maker or a new water valve, each costing about $300-350. But he didn't. He was honest, competent and timely. Will define use this company again...I like their values and their expertise. read more

Vitaly was the repairman who took care of repairing my washer. If you want an honest with integrity repair person you can trust, then call the Good Guy Appliance Service people and ask for Vitaly. He tried a couple of options to try and genuinely save me money. ...who allowed me to view the result for each option. I will definitely use them again read more

Tech showed up and quickly diagnosed the problem. Gave me a reasonable quote and as it was on a Sunday, had to wait for the part until Monday. Quick repair and service tech was excellent. Highly recommend this company! read more

Vitaliy is great. My dryer was a challenging fix and he was there until the job was done and to my satisfaction.

I have an LG washer, but the lid had broken. I saw videos on YouTube for DIY replacement and decided--nah! Vitaliy to the rescue! Great availability, prompt service, and an efficient fix all for a very reasonable $79 flat fee. Thank you, Vitaliy. Would use again. read more

Great service, excellent communication, and efficient work. Our dryer is back to working perfectly and pricing is very reasonable. Our dryer needed to have the rollers replaced and Vitaliy was able to order the proper parts and get the service done quickly. read more

If you're reading this, you've found the appliance repair company you're looking for. Very professional, knowledgable, honest, and great service. I first used Good Guy Appliance about a year ago to repair my dishwasher. Tim did an excellent job, and it's still running perfectly. More recently, I had an issue with my 20+ year-old Thermador gas cooktop. The extra-low simmer burners stopped working, though the regular burners still worked. I tried diagnosing it myself and suspected the simmer control board. Unfortunately, since the cooktop is so old, the part is no longer manufactured. I even sent my board to a refurbishment company, but they said it couldn't be repaired due to a proprietary chip failure. I bought a used board from a reputable eBay seller, installed it, and still no luck. At that point, I called Good Guy Appliance. Vitaliy came out, was courteous and professional, and listened to everything I'd tried. After checking the unit and doing some research, he agreed the likely culprit was the control board and confirmed the part was discontinued. He even helped me search for alternative sellers on eBay and suggested trying another board. I ordered a replacement, installed it and it worked! (Tip: if you buy parts on eBay, make sure your seller accepts returns, I was able to return the non-working board for a refund.) Thank you Vitaliy for your help! I'll be recommending Good Guy Appliance to all my friends and family and will definitely call them for any future appliance repair needs. read more

Vitaliy did an excellent job repairing our washing machine. He was very thorough and clear about what he was checking and his plan of action. He is honest and very fair. His follow up was excellent as well. I would recommend him to anyone needing a washer repair! read more

Fast, fair and quality work. Good guy to have on your "I need an appliance guy list". I highly recommend.

Top notch ! Excellent service! He was 10 minutes late and gave me a courtesy call. When he got here, he fixed the problem and literally 30 seconds. It was a control lock on my washer 100% honest and minimum service call charge, which discounted. I will use them again and refer them to friends and family. We need more businesses like this company thank you for your service and I wish you nothing but success. read more

Vitaliy came out to Julian to repair appliance. Impressive young man trying to build his business. Knowledgeable and honest. Fairly priced as well. Showed up when he was supposed to and kept us in the loop. Wish all the people we dealt with were as professional. read more

Our Maytag Washer wouldn't drain so we searched on Yelp for a company with excellent reviews and reasonable prices. Luckily, we found this company. We scheduled an appointment for later that week. We couldn't have been happier with the service we received from Vitaly. He was able to diagnose the problem, obtain the necessary part and make the repair the same day at a very reasonable price. The washer is working great and we have had no other issues. We would recommend Good Guy Appliance Repair to friends and family anytime! read more

Vitaly did a great job repairing our washing machine. He came on a Sunday morning which we really appreciated. He was quick to diagnose the problem and was very professional from our first contact through the repair. His price was reasonable also. We found our 'go to' appliance repair company. read more

The built-in oven in my home was out of power, so I called the company, the boss was very professional, made a correct assessment and repaired perfectly . the price is reasonable,very good experience, to share with everyone read more

Good Guy Appliance Service - Appliances & Repair Near Me

My oven and range stopped while I was preheating. There were 3 loud popping noises and then everything went dead. I pulled the stove out from the wall and noticed the wires were burnt. I found the number for Good Guy Appliance on Yelp, spokeand asked them what it could be. They had me send them a photo and they said there was a short and that the stove had been improperly installed. What impressed me, prior to my making an appointment with them, is that they took the time to talk to me and diagnose my problem even though I was not a customer. Based on the information they gave me, I did make an appointment with them to come out. read more

I would give Good Guys six stars if that were allowed. From my first contact with Rich to arrange the repair of our stove through our interface with their technician Vitale (hope I got the spelling correct) everything was absolutely perfect. They both were pleasant, helpful, professional, and went out of their way to satisfy us. read more

vitaliy very helpful in assessment and recommendations. unfortunately control board replacement was not cost effective to replace vs new machine. will call whirlpool per his recommendation especially since machine is only 1.5 years old. he also recommended other brands if we purchase new. He was very helpful and honest read more

Surprise! These guys are really good guys! I was having a drainage issue with my dishwasher and found a good guy in Tim who answered my call and was very courteous, knowledgeable and pleasant to talk with. He setup an appointment for the following business day and kept me updated with his ETA so I was prepared for his arrival. When he arrived he quickly diagnosed my issue and made the necessary repairs all while engaging in polite and engaging conversation. Highly recommended by this yelper! read more

Tim was very professional and responsive and was able to quickly get the part needed to repair my daughter's washing machine. Thanks very much! read more

Noticed water seeping out between our stucco base and our patio concrete and realized it was our dishwasher. Called Good Guy Appliance after reading reviews (and a local!). He diagnosed the problem quickly, provided a reasonable estimate for repair but had to order the parts. However, based on the nature of the leak, he suggested I hire a mold inspection because the leak looked like it had been there for awhile. That stopped my heart $$$! But.. good advice. No mold, but half our kitchen was wet under our floor from this long term leak! After the asbestos mitigation, dry out and reconstruction, this ended up being expensive repair, but not as expensive should black mold develop. Thanks for taking the time to advise me about this, Rich! Rich returned a few days later after the received the parts and installed them, the actual repair was less expensive than the estimate! However, the reason I'm recommending Good Guy (Rich) is because he advised I install a dishwasher "drip tray" when the restoration crews put our dishwasher back together. This $20 part would've saved us a lot of money from this water damage! I had never heard of these before. He whipped out his phone and showed me examples that were for sale. Would other businesses take the time to talk to you about this? Not in my experience. Rich was responsive, on time, respectful of our home and very communicative about everything. His estimate was reasonable and our invoice ended up being a bit less than the estimate. Good vibe of an honest tradesman here with a lot of field & experience knowledge of his trade that lets him quickly diagnose, accurately estimate and get the repairs done correctly. Definitely will be a return customer should the need arise! read more

Truly a Good Guy! Had a back and forth with Rich about my observations with my fridge issues and he provided clear advice which I appreciated. You'll be my first stop for any future needs. Thanks. read more

Fantastic customer service from Tim. I left a message regarding my need for a new dishwasher gasket. He called back within a reasonable amount of time, got me a quote and set up an appointment. (His quote was $140 less than the first company I called!) On the day of the appointment, he texted me to let me know he was on his way. He arrived on time and repaired the dishwasher quickly. He even followed up with a text to let me know he was done and had run a test wash. (I was not the one at home when he did the work.). I HIGHLY recommend GOOD GUY APPLIANCE. read more

Have had two excellent repair experiences with Good Guy Appliance. I've needed repairs on my 48 in Sub Zero refrigerator and Viking 36in Chimney Wall Mount hood. In both cases, Rich was very up front around what was involved in the service, the process to diagnose the issue, the pricing, and what was needed to complete the repair. Each repair started with sending a photo of the serial number so that he could doublecheck the specifications. I liked that he was clear about what repairs that were straightforward to work on. And we could figure a lot of that out on the phone before the visit. For example, some Viking hoods have control boards - which does mean a potentially more intensive repair effort. Both repairs were completed quickly and professionally. The Sub Zero had a problem with the "warmer" that keeps the ice chute from frosting up. Essentially, the ice maker was unusable. That repair was completed 18 months ago and is still going strong. He just repaired my Viking and the dimmer works perfectly now. He let me know that it's the same part in case I have issues with the variable speed fan. I highly recommend Good Guy Appliance. They did a great job, especially given that both Sub Zero and Viking can be more challenging to work on. read more

My washing machine was not working for a few days. i emailed Good Guys on Sunday and they responded later that day to say they had a few slots open on Monday. They called me Monday and came out between 1pm and 3pm. Rich said it's probably a clog in the machine and if not we will go from there. He fixed the issue within a half hour and even took the time out to show me how to fix it in the future if it happens again. Would highly recommend these guys! Thanks again! Mike read more

Really appreciate his help with our dishwasher! Highly recommend. Quick and knowledgable.

It's tough to find an honest, professional and prompt service provider for appliances. Most times I either never get a call back, get outrageous price quotes or would be told to just buy a new appliance. I was sick of this kind of treatment. When my ice maker quit working I dreaded the process of finding a repair company. As usual I called around and got the expected responses or no call back. A neighbor of mine referred me to Rich with Good Guy Appliance. This has to be the referral of the year. Rich is prompt, professional, knowledgeable and very reasonable. He takes the time to accurately diagnose the problem and fixes the issues. I like that he's local as well which makes his time of arrival window very easy to work with. I had to write this review and share my experience because I know there are many out there that have issues with their fridge like ice makers stopped working and it's important to know companies like this exist. Thank you Rich! read more

Tim was very professional and kept me updated on when I should expect him to arrive. Very knowledgeable and honest, everything you would expect from a repairman doing services at your house. Prices were very reasonable...highly recommended. read more

Excellent service, honest quote and service provided. Almost immediate appointment availability my needed repairs were provided and an explanation of service was given. I had my dryer serviced. Most other service companies were unable to provide an estimate and tried to over charge for a simple repair. Rich was great and very helpful and honest. I would highly recommend this company. read more

A++++ Rich did an outstanding job in fixing my 16 year old dryer. The belt was broke but he soursed the maintence kit all the way in San Marcos amd drove back to Poway. Now my dry is like new. I end up returning the washer and dryer that I purchased online from CostcO.com related to the delivery service (XPS) rating was horrible. Plus Rich said the my dryer was fine due to the fact that the older dryers were made so much betteR than the newer ones. But parts are sometimes are to come by. I would definate use his services again! read more

Rich was VERY helpful. I am a busy mom and I loved that he was able to communicate with me via email in order to set up an appointment. Sometimes you can't get to the phone. We scheduled a time and he came out. Figured out the problem, and fixed it. I was so happy with his work, and will hold onto his card in case we need him again. I hope not, :) but just in case. read more

We have a 7 year old Bosch dishwasher that was having issues. Then dishes were coming out dirty after 4-5 hrs of a cleaning cycle. We called Good Guy appliance and he gave me some tips over the phone. We tried it, but it did not solve the issues. So we called him back and he was able to come the same day to troubleshoot. He was able to diagnose the problem, order the part and come back to finish the job. We are so happy that he was able to get the job done in such a timely manner. He was prompt, professional and knowledgeable. I highly recommend this company. read more