1. The Appliance Repair Men

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    The Appliance Repair Men

    1.0 (1 review)
    Open Open 24 hours

    Services - The Appliance Repair Men

    Appliance repair

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    8 years ago

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    Good Deeds Master

    Good Deeds Master

    4.6
    (33 reviews)

    I had an error message on my Samsung dryer today (a Saturday) and had no idea who to call, so I…read moresent out an SOS on Yelp. Vlad responded in less than five minutes and was even willing to come out and help me the same day. Before scheduling a service call, I asked him if he thought leaving the dryer unplugged for a while might help. Instead of trying to sell me a service visit, he was completely honest and said it actually might fix the problem. I left it unplugged for about 20 minutes, plugged it back in, and the error message disappeared. The dryer has been working perfectly since. I'm leaving a five-star review for several reasons. In this day and age, it often feels like customer service isn't what it used to be. The fact that someone took the time to respond to me on a Saturday--when he was likely home with his family--and genuinely tried to help without immediately charging me says a lot about his character and his business. I also want to mention that the diagnostic fee he quoted was very reasonable, which made me feel even more confident that I was dealing with an honest company. Thank you, Vlad! You've earned a customer for life, and I'll absolutely be recommending you and your company to my friends and family.

    Aniur came out in November same day service to fix my washing machine that was not spinning. He…read moreshowed up on time and called when on the way and was very nice and knowledgeable. I would give him a 5 star review personally. Today I requested another service for the same issue. I asked if they could come today I received some text messages back and forth. I tried to call no answer, so I sent another text. The reply was asking me kindly to wait. I waited 2 hours only to be informed they could not come for 3 days. I wish they had said that sooner as now it's 1:30 and I am scrambling to get someone out today, I don't appreciate the wasting of my time as I let them know 2 hours ago I prefer to have service today as it is my day off. Not ok to say your repair man is off tomorrow so he can come Thursday after making me wait 2 hours for a reply. (apparently there is only 1 repair person) Value, I will have to let you know. If I have to fix the same issue twice I will be reporting back. Also the fact that they were just here Nov 26 it's March 4th I feel like a return service should be a priority.

    Rush Hour Appliance Repair

    Rush Hour Appliance Repair

    3.2
    (24 reviews)
    $$

    I absolutely hate leaving bad reviews, BUT I feel this is warranted so that potential customers…read moreunderstand what could happen. I called this company out in December 27th to "diagnose" my refrigerator. I gave them their error code and we were experiencing temperature control issues. After an onsite diagnostic check, that cost $125.00, Tony determined we needed a new control board. The quote $480.00 and one week or two for delivery. We were not able to afford it at that moment and told the repair technician we'd have to wait a week or two. As soon as the technician left, we realized the fridge was not working at all - not cooling, not distributing air ... nothing but lights. The operator who answered the phone and "whoever" was answering the text message claimed the technician only "diagnosed" and didn't touch anything. If this was true, why suddenly did the fridge functionality change? Nonetheless, the technician answering by text instructed us to unplug and replug the fridge to clear the error and fix the problem. Without knowing whether this company or LG was responsible for the additional appliance issues, we were left with unplugging and replugging in the fridge every time it errors out - actually still until this current review. On January 15, I texted the technician to move forward with ordering the part. I was told to call the office and schedule installation and was given a direct number. Upon doing so, I was told the part was on back order with an expected ship date of January 21st and they would schedule me when the part came in. On February 1st, I called to find out the part was on back order for February 15th and the part was never ordered since they didn't collect my payment and the technician was confused and didn't know the office was supposed to have ordered it. At this point I'm annoyed and frustrated. I complained to the technician and was told to take up the parts availability issue with LG. By February 3rd, I asked if I can simply order the part myself for delivery through an online supplier like SearsDirect or LGParts.com. The part was $340+tax. I was given the part number and name for the part and an affirmative - with a new expected delivery of February 5th. I called the office and scheduled installation for February 6th. They did not show. After calling and complaining, they rescheduled for February 7th - but I'd have to wait until end of day for the technician to be available. Really??!! At this point, I'm texting to confirm so I'm not wasting my time yet again. Finally, on February 7th, the technician comes and shows me about 5 mins of work removing and replacing the control board by unplugging and replugging in of components ... and tells me in the future, I can do it myself, if needed. The fridge seemed to work for about an hour ... then same error and continuation of temperature control issues. At this point I'm super frustrated and pissed. I call the technician and the office and was told they are not responsible for the parts they did not order. Confused, they explained sometimes parts work, sometimes not. So I ordered a second new part for delivery and had to cancel and replace the order due to delays in shipping. The updated replacement t part was due on March 21st - which finally came on March 25th. Since the remove and replacement was so easy - i did it myself. BUT guess what, SAME error and control issues. What are the odds of three parts being bad?? At this point I texted the technician back to have them return to help us out. He does not reply. On March 28th, I called only to be denied service and offered to schedule a new diagnostic service call because the 30-day repair window had expired. It was clear I was upset and the man didn't offer any resolution. Be warned, this is the service you should expect. I and being specific for a reason and everything is documented in call logs and text message chains ... this is a real review from a really dissatisfied customer. A google search reveals this owner also owns a flooring company - so maybe he knows nothing about appliance repair, I do not know but I am alarmed at the delays and lack of customer service.

    Scammers never fixed my burner, only takes debit cards, Zelle or cash. That should tell you they…read moreare scammers. Never came back or tried to make it right. I'm still waiting for them to make it right! Tony Francois is a fraud and the good reviews out here were wri by his friends and family. Rate D- on bbb.

    The Appliance Repair Men - homeappliancerepair - Updated July 2026

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