Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

He was able to fit me in same day I called. I appreciate that he applied the trip charge towards…read moreany work that needs to be done . He is very knowledgeable about different appliances and he knew mine right away and he had an idea what it could be and sure enough it was the soap & softener dispenser. He showed me how to remove & clean it. It had held water wasn't draining back into the machine like it was supposed to just a minor little thing but now I know how to clean it periodically. Worth it for my peace of mind & also made sure I knew where my water shut off was just in case. These are good things to know , most people might not & that I'm a woman & older, it's good to know. Plus it doesn't hurt to have my machine looked at after 16 years. I've been here so I won't be afraid to use my washing machine so thank you AKIA.

This place is OK. They probably have the worst customer service of all home improvement warehouse…read morechains but it doesn't keep me from coming because I'm a guy and I like this kind of stuff. I'm also pretty familiar with the way The Home Depot runs their stores because they used to be the only large home improvement chain in the area though perhaps not this particular store. It was either them or the local hardware store. The local hardware store was good for some small things but The Home Depot was where you did your "shopping" for this kind of stuff. Sort of like a convenience store versus a grocery store. The biggest issue I have is that if I need help I either can't find it or I only find someone that doesn't know anything about my particular item search. Luckily I know enough that I don't need any real help unless something is too big or too high to reach safely.

They don't have the properly trained personnel at this store. They never answer the phone!read more

My fridge is f'd. Thanks so much. Thieves. Washer is ok. Dryer is iffy. Think this a lawsuit. Ty so…read moremuch. Exactly what I needed with a baby on the way

They took forever to get me my washing machine and dryer literally 5 months waiting on them to get…read moreone to fit in my trailer. Once I got the washer and dryer, I used them 3 times 3 loads and on the third load the dryer quit working. I called for maintenance and was told the guy was out of town and would be back next week to come out and I would have to pay for it. I havent heard a word from them and i going on week 3. Dont go here like i did. Trust me. ​

Buyer Beware…read more Built-in Appliance Owner Rob Johnson Just the Facts: Bought a Kitchen Aid Dishwasher and a Speed Queen Front Loader Washing Machine approx. $3,600. Had a friend pick up the Dishwasher that day and was told delivery of the SQ would happen in a few days. Got a message saying delivery would take place the following Monday, one week later. Delivery day: old machine was taken out, SQ put in and installer told me all was ok but, a little issue. No hot water. Maybe a solinode issue but, owner would send someone to fix. I told installer that I wanted a switch out for new working machine that I had paid for. I could wait until new one came. He said probably not an issue and to just call the owner. He then left with my machine. Here are the quotes to both my husband and I during conversations with Mr. Johnson to resolve the delivery of a broken machine by redelivering a functioning new machine. "it's not broken, it just doesn't get hot water." "90% of the people don't use hot water." "These machines come from a factory in Wisconsin. They don't test them before they ship them. They don't have time for that." "This is like a 1 in a thousand problem. It just happened to you." "Me: if you put that machine on your showroom floor with a sign on it that said "this machine doesn't get hot water" would anyone buy it? Him: IDK "I don't have any in stock" "This is a warranty issue, that's what warranties are for" "To get a new one in stock, I'd have to call the rep and buy one" It is getting increasingly difficult to support small business, this one in particular, American Veteran advertised, with this level of customer service. End result, though the owner set up service for the machine.I found out from the repair company that diagnostics were set up to happen a day after I was told to wait for service. Mid day, I called Mr. Johnson to determine when in 24 hrs service was to happen. He said, "IDK when they are coming customer service is poor these days." (You can't make this stuff up) I asked for the repair company's name and their phone number, it took some work but, I was then given the information. This is when I found out that the original appointment was made for the following day even though I was told to wait for service a day before the appointment was made for. Though the machine is now fixed and the other is functioning, We will never support Built-In Appliance in Kingwood again and would encourage all to do own due diligence regarding this business.

Rob at Built-In Appliance is our go-to guy when it comes to replacing appliances in our Kingwood…read morehome. He is very knowledgeable and only carries quality appliances at reasonable prices. A local, family run business~ Rob offers friendly, quick & efficient, service. You should check them out the next time you're in the market to replace or upgrade your appliances.

The motor on my Kenmore dryer went out. I've had it for close to 30 years. I called a longtime…read moreappliance repair center and was told it would cost $300 to repair saying it would be cheaper to buy a used dryer. I found KEY on Google. They were quick. The repairs were done, and I'm back up and running. They replaced the motor and serviced the dryer for way less than the other company said it would cost. I would use them again and recommend them.

From the owner: KEY Appliance Repairs has proudly served Cleveland and the surrounding areas for 35 years—traveling…read morefurther to put customers first! We repair all major brands of appliances and guarantee top-notch, reliable service. We offer unbeatable discounts and will beat any written estimate. Our regular hours are Tuesday–Sunday, 9am–6pm, but we’re happy to schedule appointments on Mondays or after hours for your convenience. Call us today for fast, friendly repairs you can trust!

I needed a washer and had some questions about Speed Queen. I got answers, great customer service…read moreand my washer all in the same day!

We called on 3-10-26 to check availability of Speed Queen TR7, DR7, and Stacked SF7, needing to…read morereplace our Whirlpool units quickly, as they had stopped working after one year of use. Steve had them all in stock and arranged for delivery and installation the next morning, 3-11-26! The delivery men were professional and friendly. They removed the old units, installed the new ones, and showed me how to use them. We are highly impressed with A1 Maytag Home Appliance Center, their inventory of high-demand appliances, and their superb customer service. We do not expect to need new washers or dryers for a very long time, but A1 will be our first stop for any other appliance needs in the future.

RUN AS FAST AS YOU CAN!!!!!…read more We contacted Bobby to fix our fridge in September. He told us that he needed to order a part and it would be available in about 3 weeks. At that time he asked us for a deposit since the part was a special order. We have no issue with that. So the 3 weeks had passed and we hadn't heard back from Bobby. So I reached out to him. No answer, so I left a message. I didn't receive a call back so I tried calling again the next day. My phone went straight to voicemail. I ended up calling from my work number and Bobby answered. I asked him about our part. He told me he would follow up with me the next day. No return call. I was able to find him through social media and sent him a message. He responded after I continued to send messages every day. He told me he would check on the part and get back to me. That was 3 weeks ago and now he is responding to me reaching out. Like the title says don't waste your time with these jokers.

The repair guy had to come to the house 2 times to "fix" or refrigerator. Paid our bill of nearly…read more$500 and it is still doing the same thing. The freezer won't freeze properly and the ice maker is leaking! NOW THEY WONT ANSWER THE PHONE!! DO NOT USE THE COMPANY THEY ARE A SCAM!! I will be reporting them !!

Great service. Bryan was very helpful and kind. The problem was not fixed because we ended up…read moreordering a brand new cooktop as repairs would be too expensive.

Great to work with. Bryan is very courteous, and the price is reasonable. He knows what he is…read moredoing.

For a small shop they have want you need when it comes to parts and appliances. Was looking for a…read moresmall fridge for the garage and found one at a great price. Great service.

Chris responded (called me back) even though I called after hours. We talked about our washer and…read morescheduled for Monday. He arrived promptly as scheduled and quickly diagnosed. Very reasonable pricing.

can't say enough good things about Prime Lawn! From start to finish, they were nothing short of…read moreexceptional. The team is incredibly professional, always arriving on time and ready to work with a clear plan in mind. Their knowledge of landscaping is top-notch--they offered thoughtful suggestions that transformed my yard into a stunning outdoor space that perfectly suits my style. What really stood out was how friendly and helpful everyone was. They took the time to explain the process, answer all my questions, and even shared tips for maintaining my new landscape. It's rare to find a company that combines such expertise with genuine warmth and approachability. They went above and beyond to ensure I was thrilled with the results, and I absolutely am! If you're looking for a reliable, skilled, and friendly landscaping team, look no further. I'll be recommending them to everyone I know!

Did a good job on new installations but the quality of their work on their lawn maintenance program…read moreis terrible. After my lawn was aerated as part of the annual maintenance program, it did not even look like the aeration machine had touched the ground. When I brought the issue to the owner's (Matt) attention, he did send his workers back the next day (good). However, instead of offering to re-aerate the lawn, they tried to convince me that the original job was done well. The owner supported his workers and told me that I needed to trust them. I visibly saw them do a poor job and could not get the owner to acknowledge their less than satisfactory performance. I will never use Prime Lawn again.