Let me start by saying this is not our first time installing a pool. We built one in 2018, so we…read morehave a good understanding of what a normal timeline and process should look like. Our inground liner pool construction started the first week of September 2026, and the pool is still not finished. Communication has been poor since day one. Responses to questions about timelines, issues, or updates have been extremely delayed. During the build, the wrong lights and stairs were ordered. The replacement lights still have not arrived, and we ended up accepting the wrong color stairs simply because we didn't want to wait any longer. Shortly after the pool was filled the first time, the wall caved in at four different areas. It took weeks of back-and-forth with Justin (contractor), John (sales rep), and the owner before someone came out to address it, and initially they insisted the issue was not their fault. After that, four leaks were discovered in the liner. Again, it took weeks of communication before someone came out to "fix" them. Now that the pump has finally been turned on, we can clearly see the pool is still leaking, which indicates the problem is not just the liner but possibly the plumbing or pump as well. We are now waiting--again--for the leak technician to come back later this week. Considering how long this project has been dragging on, this installation and its issues should be treated as a top priority. Instead, it has felt like an afterthought while other projects move ahead. We haven't even mentioned the shoddy concrete work. At this point we will likely just live with it as it is, but the quality of the work is disappointing. At this point we truly regret choosing this company and cannot recommend them based on our experience. No stars!

We have a backyard pool under construction with Jack and Justin heading up the team. They are…read moreresponsive and "hands on " builder. Their subs are hard working and skilled . While they have several pools under construction including two in our Sommerville neighborhood they make you feel like you are the only one! Can't wait to see the finished product.

I love my pool from Architectural Pools. I bought a beach house in Tybee Island last year & knew…read morenothing about in- ground pools. Demetre was very patient with me & took over the back yard getting permits, staking out the location of the pool. From beginning to end it was a wonderful experience. He came out this year after the hurricane to check on it & put in a heater. I love it so much I will use it year round. The salt level was too high & my pool cleaning people did not adjust it. So I'm glad Demetre came out. I now consider him a friend.

Worst customer service experience I've ever had from any company. After getting an estimate done,…read morewas told to call back ASAP to get my name on the list for next year. After calling for 4 days, they finally got back with me. They picked up my deposit, and never sent me a contract. They even cashed the deposit the day after picking it up. After calling 7 more times to get my contract, or an update, I was finally contacted by the Project Manager. Never should have come to that. Then the person I was supposed to be dealing with calls later that day and acted like she was shocked no one sent a contract. Even drove 20 miles to their "location" (from their website), and it wasn't there. Be very cautious about using this company. I wouldn't recommend it. One of the 5-star reviews on Google have pictures from the manufacturer's website (not their pool as claimed), and two other 5-star reviews on Google, I know for a fact, are from employees.

Do not waste your money calling any other company for leak detection and pool repair. This guy is…read morethe real deal!

STAY AWAY! Johnny Edwards does NOT stand behind his warranty. He build my pool two years ago and…read morefixed one issue 1 year later. However, another year passed by and another issue cropped up. So much for the five year warranty.

Travis has been servicing my pool for several years now and all of my experiences with him and his…read morestaff have been excellent. He has replaced broken parts, added a pool heater and helped with opening and closing to insure a successful season. Honest, Professional and Responsive are words that come to mind to describe his approach.

I can't believe that I am the first to review as I had seen great reviews on the website. The…read moreweather this year was back and forth so it made opening our pool difficult especially as leaves and pollen are always falling in. However, Travis made the process quick and easy cleaning up the pool within 24 hours. It was definitely worth the call.

What an amazing company…read more Let me explain my experience before Year Round and what led me to Year Round Pools - I arrived to my house, unannounced after rental season, and found my pool water cloudy, sand on the bottom and a leaky filter cap which the service guy ignored. I immediately called my previous pool company and they told me the water was not cloudy (it was me), a dirty bottom is normal and they tried to fix the cap with silicone and if that didn't work we might need a new filter. It didn't work and it would take 4 days to come back out to check it again. I immediately called Year Round Pools. They said somebody would come out, and would try next day but couldn't guarantee it as it was late in the day. Well, first thing the next morning, John came out and replaced a simple O ring that fixed the problem. He was efficient, helpful and took the time to explain and answer all our questions. That was it for me. I called Year Round back and asked for estimate for services. They came out the very next day, sent a quote and we signed up. That very day, they came out to test the water and lo and behold, it was cloudy because the previous company did not maintain the right chemicals (so I'm not crazy Ray). Mind you, I didn't mention the cloudy water to Year Round because my previous pool guy told me I didn't know what I was talking about. When Year Round got back to us, same day, with the issue, a quick Google search confirmed the issues they identified do indeed create cloudy water. So now it was confirmed. Now Year Round is fixing it. Their communication, customer service and expertise is exactly what I was looking for. I now have the confidence, whether I'm here or not, that I have professionals taking care of the pool proactively, efficiently and to the highest standards. I can't tell you the peace of mind it provides owners who are not always here. From maintenance, to service to customer service, I highly recommend Year Round Pools.

Our neighbor, long time Year Round Pool customer recommended we call. We are new customers with…read moreolder spa pool for Year Round Pool. We needed a pool filter pump service and Year Round hit a home run. From the initial phone call requesting service, to the on-site inspection, subsequent estimate, and completion of the replacement pool filter pump - we are totally satisfied. Professional, friendly, efficient, and fair priced describe Year Round Pool customer experience. We are so satisfied with the quick pool filter pump replacement we have solicited a pool renovation estimate from Year Round Pool also. We look forward to working with this local pool company.

We interviewed for pool companies and decided to work with West Bay. It was a great decision! Our…read morepool and decking came out great. The communication with my wife and I was excellent. There are many steps in building a pool and involve several vendors to coordinate. Jonathan made all of this very easy for us and reminded us promptly when to have things done. When comparing to other pool companies and friends that have built one, our experience was a lot better!

Jonathon was a pleasure to work with as he provided terrific ideas and honest feedback to our…read morethoughts. The overall experience was terrific from interview to design /selections to construction, finishing and educating us on the pool's functionality. Jonathon also provided us with great references for supporting functions. We are thrilled with how the pool turned out and would highly recommend West Bay Pools!

Our acrylic tub cracked on the front lower right area. Julian came out to repair it. We experienced…read moreexcellent customer service and an outstanding quality repair. He explained what he was going to do before starting and what to expect. When the repair was completed he showed us the final product, reinforced what he did, had us inspect the work to assure our satisfaction, and reviewed proper care of the tub and surround. It was amazing that you could not see where the repair was made! Great work Julian. I will certainly contact you with any future repairs we may need.

I was desperately in need of renovations for my home, so I made a Facebook post and reached out to…read moreseveral companies. I also reached out to a friend of mine who is a realtor, and she recommended coastal contracting. She told me that he was the only company she used, and now I completely understand why! From day one, coastal contracting, provided nothing but professionalism. We scheduled a time to meet, and he was right on time. The consultation was thorough, and I left feeling confident and excited about the process. Everything was fast, easy, and stress-free. But when I walked into my kitchen for the first time after the renovation, I honestly felt like I had walked into a brand-new home! My cabinets are absolutely beautiful! The owner Miguel called me personally, afterward to check on me, and we scheduled a walkthrough to make sure I was completely satisfied. That level of customer service truly means a lot. Now I understand why my friend only uses him. He is truly a one-stop shop, professional, reliable, and passionate about his work. I would absolutely use him again and highly recommend him to anyone looking to renovate their home! Thank you, Miguel, for making my vision a reality!

Coastal Contracting removed a fireplace for us. We placed sheetrock on the inside wall and turned…read morethe back of the fireplace outside into a pool storage closet, it looks great!