The Aqua Doctor LLC…read more Highly Recommended! Noto Bene! Pool owners --- this review is important to you if your pool cavity has collapsed and requires repair. If you're a pool owner and live in the low country area of South Carolina and Coastal Georgia, you may discover the walls of your pool cavity in a state of collapse one day in the future. Telltale signs of a disintegrating pool cavity are torn liners with protrusions from the side walls or clumps appearing under the liner. The causes of this condition can be many, but generally, heavy underground water flows that stem from rain, a presence near a body of water, or other conditions could cause fissures in your pool cavity. The Bad News Here's the bad news -- very few pool service companies in the low country area can fix these problems using in-house talent. They'll contract out the work and charge you big bucks for repairs if they take on such a job. How can you identify these "regular" pool service companies? Just look for the "fancy" pool service stores with the slick brochures inside and sparkling full-window or standup placard ad boards on the outside. These companies will install liners and balance the water in your pool, and that's their primary "expertise." They'll sell you anything and everything related to pool usage: rafts, floats, game setups, chemicals, spas, and more. What most of them cannot do is repair a collapsed pool cavity. The Good News The good news is there is a specialist in the low country area who does only pool cavity repairs. Per his testimony, he's the guy the pool service companies call for training or to whom they contract out work. He's Mickey Snelling -- the Aqua Doctor LLC. This company is an all-American small business run by a veteran who cares about quality work for a fair price. Why call your local pool service company when you can cut out the middleman and call the expert who does nothing but pool cavity repairs? If you call your pool service company and they take the job, they'll add on their markup and may hire the Aqua Doctor to do the work anyway. If and when your pool cavity needs repair, you'll want the job done right. Doing a job right the first time and every time is the Aqua Doctors specialty. If you hire your local pool service company it's likely you'll get the cheapest per hour worker they can find do to the job with little regard for the cost and quality of work to you. I speak from experience. I hired a local area pool service company to install a new liner in my pool. They saw the pool cavity walls' protrusions and then incorrectly measured my pool by reversing the shallow and deep end measurements BEFORE ordering the liner. I didn't know about this liner mismeasurement until later when I hired the Aqua Doctor. The Pool service company charged $2440.00 for a liner that cost $950 from the manufacturer. They later claimed the markups were necessary to offset the cost of insuring their work and the liner (the latter was already warranted by the manufacturer: Tara). The pool service company pulled out the old torn liner, noted the state of the collapsed pool cavity walls again, and emptied the pool to prepare to install the new liner. They then complained they could not fix the cavity as the composition of my pool (an 1990's era vinyl and particulate wall type) was not in line with their skill sets! Ironic, isn't it --- when they knew at the time of measurement the pool walls were in a collapsed state? Their solution? Install the new liner to hold what was left of the pool cavity and charge us the total price of $3900+ for work not done! Then, it would be up to us to hire a separate contractor to fix the cavity for thousands of dollars! I refused to pay the total amount. The matter is subject to litigation at the moment. Recommendation: Avoid the middleman and the hassle of dealing with incompetent, greedy pool service companies and their markups as they send you their oft-times less than competent hourly rate workers. Call or Email the Aqua Doctor directly. You'll get the job done right for a fair price. But be prepared to wait in line: the demand for his work is unending. Email: aquadoctorsav@gmail.com Phone: 912-547-1828 (cell) Contact: Mickey Snelling

If you need your pool repaired or liner replaced do not give him any money up front.... I did…read more.. last August... Has not completed any work. Probably never ordered the liner he said he ordered. Has not returned my money.

I wouldn't even give them a 1 star. Owner will proscaninate, took 10 months to get our pool done…read moreright with 4 pool fills, deck cracked before final payment and owner said it's out of warranty because warranty started when deck was poured, total BS, you cannot start warranty until final payment is made and, all the months of delay were there doing, not ours. They will try to trick extra money onto final bill! Watch out and do your math before you pay! Would not use them ever again! Poor service, poor contract workers tears up the yard without fixing it, tore up our daughters Playstation that we had spent $1500 3 weeks prior on rubber mulch and destroyed it. No respect for others property. No regards to ensuring there debris mess is picked up, tore yo irrigation lines, and the contract workers plugged 2 20 amp vacuum pumps on 1 15 amp circuit and owner claims that is our fault that his employees assumed to plug both into 1 breaker rather than knock on the door to ask, they just assumed, walked away, and created a huge mess, again that owner claims is our fault for not providing the correct amperage when he knows most breakers in a house are 15 amps, and never thought to split the 2 vacuums onto separate breakers. Don't use these guys. Lying, cheating, and proscanitaors!​

B&M is such a good place for buying a pool & supplies. I visit them almost weekly for pool water…read moretesting and can count on the staff to guide me in my pool maintenance. I attended pool class for the 1st time today and learned a great deal which was taught by Ms. Lori who definitely knows her stuff. Also, the other staff there who are so nice and pool savvy as well as Ms. Lori are Michelle, Ms Debbie, and Mercedes. Thank you all for your help & support. See you soon Jeanette M

What a JOKE! Now I'm rating your Customer Service Team and Resolution Liaison which Leslie's left…read moretheir phone number a 1. If I could, I would have made it a zero. See below. Your Customer Service Team didn't do one thing except put me on hold twice and keep me waiting for over 15 minutes. Do you have a transcript of the Call? The person I talked to said, "Thank You For That", over 20 times and did absolutely nothing to resolve the issue. I spent $167.92 on May 12th. One of the products I purchased was defective and clogged my Skimmer and Filters twice. The first time I used the product as instructed, I went back to the Leslie's Pool Store and complained about the product and your employee made me feel like I did something wrong, was rude and talked down to me. I brought the product back home and let my professional pool company try the chemical (INSTANT POOL WATER CONDITIONER - Product # 18831) and the same thing happened. It's not me, it's the product. My next negative review will be about Leslie's Customer Service and Complaint Resolution Liaison. From Your Store in Savannah, GA, #456, Ticket XXXXXX I spent a total of $167.92, Initially when I returned to the store, I was only going to ask for a RETURN or EXCHANGE. Now I am asking for the entire charge refunded due the defective product, rude customer service at your store, all the time I have spent on the phone and emailing. I need someone from your corporate office to reach out to me if you cannot do anything.

What a joke. James Dunn could care less about customer service…read more I ordered o rings for my pump to be shipped to my house 4-2-18. I got them today 4-23-18 I was suppose to have them in 5-7 days and I had to go there to get them only after I called to find out half the order got shipped and not to me. Their follow up sucks Their communication skills are that of millennials. Which resulted in me being late to two meetings. I will be going to the local guys from now on!

Year Round Pools installed our beautiful pool six years ago this fall. During the installation…read moreYRP's crew was outstanding, courteous, timely, and obviously dedicated in the installation. The workmanship and team spirit made for a beautiful pool and deck (apron). YRP also recommended a landscape company that they work closely with so we went with that company per YRP. The synergy between YRP And the landscapers made for a most aesthetically pleasing pool and recreation area. Upon completion of the pool we had few if any problems that needed to be addressed with one exception. That problem was rectified and our pool was ready for action within 24 hours of raising the problem. The weekly cleaning commitment of the pool cleaners has been solid for the past six years. Each pool cleaning is documented with a written status which is a great feature! I'd say our pool, the concrete deck/"apron" and the surrounding flora is one of our proudest features of our property!. Thank you Year Round Pool!! Debra T.

Our neighbor, long time Year Round Pool customer recommended we call. We are new customers with…read moreolder spa pool for Year Round Pool. We needed a pool filter pump service and Year Round hit a home run. From the initial phone call requesting service, to the on-site inspection, subsequent estimate, and completion of the replacement pool filter pump - we are totally satisfied. Professional, friendly, efficient, and fair priced describe Year Round Pool customer experience. We are so satisfied with the quick pool filter pump replacement we have solicited a pool renovation estimate from Year Round Pool also. We look forward to working with this local pool company.

For decades I have had swimming pools, built and maintained by professionals, not always with good…read moreresults. Aging problems of my current 30-year-old pool have resulted in leaks and poor appearance and have been treated, often unsatisfactorily. Savannah Pool Services was highly recommended to me by an out of state manufacturer and distributor of swimming pool equipment as a top choice in this area of the United States. SPS outlined proposed choices and solutions clearly during multiple consultations. Replastering, retiling, and plumbing repairs were completed and the pool is now better than new. Since contract completion the company owner, William Ferrelle, has returned promptly at my request to answer follow up questions and has even provided additional service without further charge. No professional can be recommended more highly.

From the owner: Savannah Pool Services, LLC of Savannah, GA, specializes in the construction of custom-built…read moreresidential & commercial in-ground swimming pools. Since 2012, we have been serving the residents in and around Savannah with high-quality pool services. If you have been dreaming of owning a pool or turning your backyard into an oasis, we can help with a variety of expert services. With the summer months approaching, now is the time to turn your dream into a reality. Give our experts a call to discuss a plan for your yard. We work on any project, large or small, and are licensed and insured for your protection. Free estimates and consultations are always offered.

Our acrylic tub cracked on the front lower right area. Julian came out to repair it. We experienced…read moreexcellent customer service and an outstanding quality repair. He explained what he was going to do before starting and what to expect. When the repair was completed he showed us the final product, reinforced what he did, had us inspect the work to assure our satisfaction, and reviewed proper care of the tub and surround. It was amazing that you could not see where the repair was made! Great work Julian. I will certainly contact you with any future repairs we may need.