My sister had been there for years!! Service and care were wonderful. Then they were bought by a…read moredifferent facility!! The care went down hill. Staff was leaving, front management left. Care went down hill fast!! All of the original residents were pulled and went somewhere else!! Now I know why!!! My sister started to deteriorate rapidly!! I pulled her out on an Emergency basis and moved her. She is now much better and getting the care she needs! I would NOT recommend his place at all

The quality of care has gone down hill in the last year under new Mgmt Darlene Sanders. caretakers…read morebeing fired or left cause she was screaming at them to get them to work. this took its toll on the residents there. Many have moved out or passed. workers there just don't care. Now new company has bought five star living out. and it's gotten even worse, which i didn't think was possible. place has bedbugs and they are not calling in a professional company to get rid of them. washers are not hot enough to kill them and the dryers are on their way out. new Director was fired from The Landings a mth ago and they hired her here. why would you hire Dr Glory when she was fired from another assisted living place. They are hiring all the old staff who was fired under Darlene, I mean they were fired for a reason. Do not bring your love ones here if you care about their well being. They are a total mess here from mgmt to the lazzzyy and uncaring staff!!!

Very good and courteous care for the residents. The manager is excellent and takes time to listen…read moreto any resident or family concerns. Nice, clean facility. The food is okay. They have recently started having more activities for the residents who want to participate in them. This assisted living has been a very positive experience for my mother. She has chosen to live at Autumn Years for the past five years. She is super-picky. That says a lot to me.

Last nights Thanksgiving dinner was extremely enjoyable. The staff were dressed as pilgrims, the…read moretables were decorated as were the windows, the food was delicious and the feel was was one of family and joy. My mom has been in two other memory care facilities and neither one could hold a candle to the Oaks. The staff is so caring and loving. They treat all the residents like family. The management gets down and dirty with the care staff. Not one of them is hesitant to help care for a resident. I can go on forever in praising the Oaks. I am so thankful that Shelley was persistent in sending me emails inviting me to the upcoming events. That is what led me to choose Oaks when it was time for Mom to move.

I can't say enough great things about the Oaks! The staff is amazing and they genuinely care about…read morethe residents. The facility is beautiful and very well planned out. My mother is very happy living here and she comments often about how kind everyone is. The food is great, they have Chef Mark to plan and prepare the meals. I wish I could eat so well! The staff really go the extra mile, they let me know if there have been any changes with my mom, even if it's something minor. Mom's room is always clean, her laundry is done several time a week and is folded/put away for her. Her bed linens are changed once a week, the trash in her room is emptied daily. I would love to live here one day. Andrew, the Executive Director, is always out and about. He knows all of the residents by name and knows details about each one. He knew me by name before I had even moved my mom in. The Executive Directors at two other communities where my mom lived prior to the Oaks never left their offices and didn't know my name, even though I visited 4-7 days a week. Lynne, the Horizons activities director, is amazing. She has so many great things planned, my mom loves going for rides on the community bus, even if it's just the "scenic joyride" around Woodstock. My mother has lived at three other AL and memory care communities and the Oaks is by far the best. I visited four communities before selecting the Oaks. I also asked around a lot, talked to many people in the industry, including the caregivers, CNAs, etc. They all said how great the Oaks is and how much they would love to work there if given the chance.

Beautiful building and everyone there seems to like their accommodations. I was disappointed when…read morewe were expected to have a power outage because of ice, and they told the residents their generators would only support lights on in the hallways and to wear layers..late you kidding me? Is that the " exceptional experience" they're so proud of? Otherwise I'm very pleased with the environment though. They has so many activities and amenities as far as a dining room with a chef and a beautiful library. They accept dogs..not sure about cats, but I would ask if that were important to me, it's not unlikely they'd allow them in the apartments. I know one man that has lived there happily for over 15 years. They also have vendors come in almost every day. They have Taco and margaritas every Tuesday. There a pet rescue that comes in regularly to just allow some love for both the homeless pets and the residents. Overall, I'd recommend, especially if you have your own generator for emergencies.

Every time I have visited the community the residents and team members have always been so lovely…read more I really enjoy my visits to this community.

Kind and helpful from the front desk staff. Twanda was so welcoming and knew how to point me in the…read moreright direction.

My mother-in-law lived in the Evergreen neighborhood for persons with dementia. I cannot speak…read morehighly enough of the care she received there. The staff was so sweet and engaged. Everyone was very loving with my mother-in-law and it was obvious they genuinely cared for her. One care giver even came in on her day off to help my mother-in-law celebrate her birthday with a big cake. No place is perfect, but I can honestly say we felt blessed that we chose Arbor Terrace to help us care for my mother-in-law. Good people make such a difference!

I have been at Magnolia for 2 1/2 years and I have had an overall positive experience. I came in,…read morewheelchair bound and within a year (with therapy) I graduated to a walker and now I am completely independent. I walk and do all the steps every morning and in good weather, I walk outside. I also use the elliptical machine in the fitness room a couple of times a week. The staff have been very kind and the administration has responded to specific concerns of mine and residents as a whole. My book club enjoys coming here monthly for our meetings.

DO NOT EVEN CONSIDER THIS PLACE FOR YOUR LOVED ONE! The staff at Magnolia are incredible at touring…read moreand the sales pitch. But let me tell you, they will not even do the bare minimum that is part of the rental contract because they are always "under-staffed". The weekly cleanings, laundry and sheet changes do not happen regularly if at all! If and when they do clean, it's mediocre at best. The food is inedible. Several occasions they lost our family members medications and spent days trying to locate them while she was left without her diabetic monitors among other crucial medications. And you will be charged a ridiculous amount for a "care plan" and within weeks to months they will do another assessment without any communication and double the monthly care plan, this is how they make their money. Charging lower rent and ridiculous amounts for "care plans" that are bogus and unwarranted. AND, they won't even do the additional items they claim they need assistance with like showering and dressing. and God help your loved one if they push the "panic button" they are given to wear around their neck because they have an emergency, the staff is not coming to help at any type of pace that would be acceptable in a true emergency. I could go on forever about the unscrupulous practices happening in the place. The management team, accounting and care team will not respond to emails and will hide from you in their offices. Absolute incompetence. Stay away, so many other great options in this area of town.

Winnwood looks great on the outside and they are doing improvements on the inside, but there are…read morethings wrong that are hidden, even from the staff. I live in one of the independent buildings and more often then not, we have no hot water. I usually wake up around 2-3am to shower to get some mildly warm, not hot, water. I have complained to management but always get the same answer, "we are working on it". My family is looking to move me as soon as we can find a place. Management should be ashamed, we are all older people living here and pay quite a lot of money, money which includes meals. The food is not good, it is cold and often they don't order enough to give all what we ordered. We have spoken to the chef and the Director, both seem to do nothing. Current but looking to be former resident!

My husband and I have lived in Winnwood for more than six months, and we are happy here…read more Relationships are wonderful--with the executive director and administrative assistant and with other residents! Winnwood Retirement Community is really a community with support and concern expressed in a variety of ways. The campus is beautiful! There are a few things prospective residents need to be aware of. The smell of cigarettes is pervasive throughout the campus--in the dining area, near the entrances of buildings, and sometimes in the parking lot. The smell permeates clothing and affects my breathing. Breakfast is delicious and plentiful. Dinner is inconsistent in quality and in portion size. Dinners are tasty about 80% of the time; sometimes portions are small. The grand piano is beautiful, and I played it often for several weeks last summer. However, the action of the keys is so stiff that my shoulders could not tolerate the physical challenge of playing that piano as it is right now. If the cigarette issue were resolved, dinners were consistently tasty, and the piano were adjusted so that it's playable, I could give Winnwood an unequivocal 5! I can heartily recommend almost all of the people here. It's a pleasant place to live!

I wanted to update my review. The issue was resolved quickly after I blew up. It shouldn't have…read moretaken that much, but I am happy with their quick actions.

This facility is a high priced jail cell. I strongly recommend you don't contact this place as my…read moresister in law lived there 6 years. She passed two weeks ago and my wife played bingo twice a week and made many friends. When she attempted to enter she was told she is not allowed in the facility. The woman at the front desk told my wife that she was trespassing and if she didn't leave she would have her arrested.