The E key on my work laptop kept popping off, and since it was under warranty, I could have sent it…read moreback to Dell. But instead, I stopped into a local shop where Don tried to help. Even though he didn't have the part I needed, he kindly looked it up for me and gave me the exact link so I could order it myself. That simple act saved me both time and money. I truly appreciate his kindness, honesty, and helpfulness!

Let me begin by saying that if you'd like your computer cleaned, they did an excellent job getting…read morerid of the dust. They will put a sticker on your computer that will not want to come off. Be certain to ask them for a card and to not put a sticker on your computer. My experience was negative on the whole. I asked them if they felt comfortable diagnosing something I had difficulty solving and informed them that I was competent with building and servicing PCs. When I received my computer back, they mentioned that they had reinstalled Windows because of an improper boot partition. They were wrong. The problem stemmed from a bug in the 24H2 update of Windows that did not play nicely with either of my Western Digital NVME drives. I discovered the bug on Reddit and updated my SN770 2TB storage drive's firmware, though I noticed it (the drive itself) would appear and disappear. This was a new problem. So low and behold my computer updated again to 24H2 and same problem as before. Apparently the SN550 Boot Drive was also experiencing the same issue with DRAM-less WD drives, but was not given an update option nor was it validated as being a problem by WD. This necessitated a new drive for my OS, so I went with Crucial. Insofar as I was taking my computer apart to install a drive, I explored the issue with my storage drive. Bits and Bytes had broken the primary NVME port on my motherboard so that drives would no longer fit securely. When speaking with the technician, he mentioned he had never seen a board quite like that and had trouble extricating the drive. I fixed the problem myself and all it cost was $150 to Bits and Bytes, a new hard drive for my OS, a new motherboard, and a lot of time. I will not be going back.

When my HP Envy started acting up, I turned to Google and looked for a local place where I could…read moretake my laptop. I am so glad that I went onto the 2nd or 3rd page of local search results, because that's where I found Aaron! His website was professional, which is a huge deal to me, and I also saw that he did pickup and delivery. Wow -- that would be a time saver, I knew -- so I gave him a call. He was professional on the phone and asked all sorts of questions about the problem, so I could tell that he knew what he was doing. He picked up my machine, and within a day identified that it was simply overheating. I had read in reviews before I bought the Envy that it was a heat monster, but I wasn't using it for gaming so I figured that I would be okay. Guess not! I have a laptop fan now, which helps, and Aaron installed a program for me that lets me monitor the temps. Since that first transaction, we've used Aaron a few other times, once to fix a broken laptop hinge, another to help us with our home network and router, which was acting up, and yet another to fix the port where the power plug thiny goes in (sorry -- I'm not technical and don't know what that thing is called). We are SO happy to have found Aaron, and will be calling on him whenever we need computer help. He's prompt, professional, and his fees are reasonable, especially considering the fact that he picks up and delivers! I highly recommend Aaron Helps You.

They seemed nice enough, that's about the best I can say. I wanted to like them, I really did. I…read moreNEEDED to like them. But I brought the computer in on a Friday, and on Tuesday I believe it was I learned that the data from my Mac was gone, unrecoverable. They threw what they had at it and it didn't work. That would have been a 4-star review, except that I took it to another local place, and seven days later they had my data for me. I think Asheville Computer just doesn't have the latest and greatest programs for data recovery. I spent $100 and got nothing in the end.

My computer was running very slow and contacted PC AVL about a quote. They took a look at my…read morecomputer and noticed I had a virus infection. They were able to easily remote in and remove the virus at a reasonable cost. PC AVL is very professional and the cost for services are reasonable.

From the owner: We place high customer service and satisfaction as a priority for our community.read more

Bought a refurbished laptop from Biltmore Computers and it's the best laptop I have ever owned…read more Their prices were just right and they even have a warranty for refurbished computers! This is my go to computer store now!

The owner and his wife were soooo nice and super efficient. I had lost my password and my laptop…read morewas dying. They "unlocked" my old computer and transferred everything from it onto a new laptop that I provided. All in a day!

There are times in life when you're lucky. I depend on my laptops daily and when a display failed…read moreto start, I called Dan at WNC. He answered promptly, was at our home, twice in the same day, concluded that the motherboard was the cause, and determined that Lenovo may replace the mboard at no cost. All this for a minimal diagnostic charge. Additionally, Dan is great company as he works.......what else could you ask? You won't go wrong with him in our area!

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

Contacted Richard to help me try and copy data from an old MacBook Air. The first attempts failed,…read morebut Richard did not want to give up. I set a limit on how much I was willing to send to retrieve the data. Richard was very knowledgeable and quick. I Highly recommend him. Richard would not give up and spent many many hours and finally was successful. Richard agreed to charge no more than my initial limit even though he worked at it until I got what I needed. Thank You Richard. I understand that you never give up.

Super kind and helpful! Took time during his day to help me understand my mac, what I can do to…read moreextend its life + what to look for when buying a new one soon! Even though he lost everything in the hurricane, he was extremely generous and kind - will be making him my go-to computer guy in the AVL area!

These guys were SO helpful when I brought in my broken MacBook Air!!! I was looking at having to…read morebuy a new computer, but they gave me a way more affordable work-around, and I couldn't be more grateful! I will always go to them first before resorting to the Best Buy Geek Squad.

What the heck happened to Charlotte street computers? Did they change owners? I used them in the…read morepast (so, pre covid) for various things and always had great service. This time, I needed a MacBook Air battery looked at (and a Pro, but we never got that far). I was told it'd be $107 per device just for a diagnosis. Not ideal, but how much it would actually cost to replace the battery? "I dunno." Seriously? After pushing, the guy reluctantly went to check, making it clear I was inconveniencing him. He came back with a quote--for the wrong model--then told me they couldn't provide an estimate for my specific machine. So, to be clear: I could pay $107, get hit with a sky-high repair cost, and still walk away needing a battery? And you can't even give me a ballpark figure? "Yep." That's not my idea of good customer service. How can they not have a rough estimate for a battery replacement? I used to recommend them, but not anymore.

I have used Miltronics' services a couple of times. It's refreshing to have someone help me with my…read moretech needs who does quality work quickly at a reasonable price, which Chris does. I'm pretty much a Neanderthal when it comes to computers and any accessories related to the functioning of technical equipment. If something goes wrong with my laptop, printer or some other gadget that we can't live without today, I'm loathe to take it somewhere to get it fixed. Places like Best Buy or other repair shops are worse than car mechanics when it comes to price gouging, let alone actually fixing the issue. Chris actually explains to me what is wrong with my laptop or printer or whatever and how he is going to fix it. Even if I'm too dense understand, he won't take that for granted. Once, my laptop's screen went completely blank, I couldn't afford to buy a new one at the time. He got the replacement part & got it working again for about $50. Another time, I was too simple to get my wireless printer to print. Okay, I had never been able to get it to print without connecting the cable directly to my computer. I called Chris and he was able to solve the problem remotely, that night. If I ever have another issue, I would definitely use Miltronics again.

From the owner: Custom PC Building Laptop\Desktop Repair…read moreVirus\Malware Removal Home Network Setup Business Network/Computer Solutions