Such an incredible community! Right when you walk in you will notice that you are somewhere truly…read morespecial. The staff go above and beyond to make each resident feel at home. The community has everything from assisted living, memory care, and independent living. There is an abundance of activities and amenities. Just to name a few there is a beautiful movie theater, a fitness center, billiards table, painting and activities room, outdoor yoga pad, gardening area, and a happy hour! This community is such a gem and will enhance the lives of seniors in the Columbus area for many years to come!

Poor janitorial service in memory care. Urine soaked carpet in my dad's room has gone uncleaned…read morefor a month after i first reported it. I've been asking every week and close to nothing has been done. Nursing staff have no access to cleaning supplies on weekend. They couldn't even find a mop to clean up feces on bathroom floor. Need to bring my own cleaning supplies every week i visit and spend an hour cleaning. This is what you get for $6k/ month.

Great place for seniors who need help but also be in a incredibly beautiful and social environment.read more

My mother loves it there: good service, food and activities.read more

My father was in memory care there and they seemed very understaffed. The day he passed I went to…read morefind him laying on the floor beside his bed flailing. The one person working the floor was playing on her phone in the eating area while the other patients were eating. I could add other incidents but I'll leave it at that.

Our family would like to formally express our deepest gratitude to Life Enriching Communities at…read moreWesley Ridge, especially the Nursing & Rehabilitation Center at The Robert A. Barnes Center and the Wesley Ridge Hospice team, for the exceptional care provided to our father over the past two and a half years. Placing a loved one into a rehabilitation or nursing facility is never an easy decision. Watching that same loved one gradually decline--and eventually having to make the decision to transition to hospice care--is one of the most difficult journeys a family can walk. Throughout every stage of that journey, Wesley Ridge and The Barnes Center made an incredibly heavy burden easier to carry. I was present in the facility often, which allowed me to witness the care firsthand. I didn't just observe how the staff cared for my father while I was there--I also saw how they treated other residents throughout the building. The compassion, patience, and respect shown were consistent and genuine, regardless of who was watching. As my father's medical needs increased and his dementia progressed, the staff continuously adapted to meet him where he was--physically, emotionally, and personally. Medical testing, daily care, and moments of confusion were handled with professionalism, dignity, and grace. He was never treated as a task, but always as a person. When the time came to transition to hospice care, that change was handled seamlessly. The hospice team worked closely with the facility staff to provide meaningful end-of-life care, addressing not only his physical comfort, but also his emotional, social, and spiritual needs. The level of peace and comfort provided exceeded anything our family could have hoped for. We would also like to recognize the exceptional activities staff, who went above and beyond to bring joy, engagement, and purpose to my father's days. From volleyball, cards, trivia, pool, and cornhole to church services and faith-based activities, they made a genuine effort to keep him active, social, and smiling. Those moments of laughter and connection meant more than words can express and greatly enhanced his quality of life. I would also like to acknowledge the many staff members who are often behind the scenes but are absolutely essential--the dietary staff and cooks who took care in preparing his meals, and the housekeeping and laundry staff who ensured his clothing and personal items were always clean and cared for. Their attention mattered greatly and contributed to his dignity and comfort. What stood out most was the humanity shown every day--kindness, patience, reassurance, laughter, and genuine connection. We are sincerely grateful to all involved--nursing staff, aides, rehabilitation professionals, hospice caregivers, activities staff, dietary services, housekeeping, and support staff. Wesley Ridge and The Robert A. Barnes Center exemplify what compassionate long-term, rehabilitative, and end-of-life care should be.

For my parents on Medicaid Miriam was pushing a facility with bad reviews and plenty of complaints…read more Miriam didn't put many efforts into finding facility either, instead Miriam was telling me how limited options were, and found just one bad option.

If you are like me when faced with helping aging parents downsize and find assisted living and…read moreprogressive care options you will be overwhelmed and not know where to start. I was lucky enough to be introduced to Miriam. She was knowledgeable, patient and incredibly helpful when helping me find a place for my parents. My mother was moved into nursing care at a facility to recover from surgery and then almost immediately covid hit. This was unfortunaty nefore we could move my father into the assisted living wing. Because of covid my parents were not able to see each other for months. My father was not doing well without seeing my mom. I decided it wasn't working and we needed to figure our a better place for them. Miriam stepped back in and helped me find an almost brand new care facility that because of its high vacancy rate was able to accomodate my parents seeing each other daily. They have been married almost 50 years and this was a quality of life issue for them. They have been in Smith's Mill for about a year and a half and receive excellent care there. I would 100% recommend Miriam to anyone with elderly parents looking to find them daily help.

They had my mom listed in poor condition for 3 days when we got her to the hospital she was already…read moreseptic and had to have two blood transfusions. Needless to say my mother died five days later if you care about your family member don't put them in this place!

This place almost starved my mother to death and she had a…read morefeeding tube. We dealt with multiple occasions of respiratory distress due to incompetent care. When we finally got her to the hospital she was also dehydrated, malnourished, and had multiple bruises in various stages of healing . If they weren't giving her tube feeding then they weren't giving her medication either which is what probably lead to increased stoke activity Please consider home health care.I wish I had. BTW I had to leave a star or I couldn't comment.

I highly recommend if you're looking for a facility in the area that this beautiful facility has…read moreamazing care and will truly love your family as if it was theirs. You will not be disappointed

This facility is beautiful, the staff caring but in need of help on weekends, and the food is not…read morewhat elderly people are used to. Dinner one night was potato soup and egg salad sandwich. Another was what seemed to be a leftover gumbo that included boiled eggs and vegetables. They would benefit from hiring a qualified chef.

After being in the hospital for a fall my mother was taken to this Unacceptable Facility!!…read more After being there my mother developed bed sores!! Mattresses are terrible!! Beds frames are broken!! Beware! Always take tours of the Facilities that you are taking loves ones!! Picture yourself in the facilties!! Alot of places don't have the save values as you!! Home health care is the best!!

If I could give them ten stars, I would. My sister and I have no complaints at all. From the second…read morewe arrived to the moment we left with our mother almost two weeks later it has been the best. She felt safe, secure, and loved it. We took her out on a little ride and she could not wait to get back to her room. She has had a pretty rough 85 days being in and out of hospitals and other rehab facilities that were lower than below the lowest low for facilities. I wish we had found this one the first time around. Dr. Deneen is the epitome of professionalism and he really does care about the residents! He introduced himself within 10 minutes of her being there. He saw her almost every day. Every day. The nurses are AMAZING!! One night I was leaving from my mom's and saw 3 sitting around one of the tables having dinner with a resident. They asked how her day was and what she had done. Ami came in and hugged my mom and sat down beside her and told her how much she was going to miss her. That is what you want to see in a facility you are leaving your loved one in. Beth had to call me to set up a care conference and the first sentence out of her mouth on my voicemail was that this was a non-emergency call. Now that may not seem like much, but when you are on pins and needles because your loved one has been very sick and has ups and downs for months; a phone call from the facility they are in usually is an emergency. She really did not have to say that is my point. However, she did and it was very much appreciated. The whole atmosphere is very homey and calm. They have bright call lights above each room and they have signage that shows that at the nurse's station which room needs assistance. Wild turkeys, deer, beautiful places for family to sit inside and outside. It has been impressive from day 1 and I could go on and on, but I do not have enough room. Our mother was taken care of just like we would have and we felt at ease during the day knowing she was there. They care, truly cared about her and helping her get back on her feet at the highest level they could help her get to. We've sadly taken her to other facilities in the area and were disappointed beyond belief. Not at New Albany Rehab. I hope she NEVER has to need that type of care again, but if she does, she is definitely going there. Thank you very much to: Kristin, Rebekah, Lorraine, Latoya, Kayla, Dr. Deneen, Cheryl, Annalynn, Joe, Liann, Judy, Cathy, Miriam, Ami, Brian (OT), Jeremy, Brandy, Katie, Jasmine, Tammy, and Beth. Each of you made the experience for our mom; Mary-Donna the best she has had during her whole ordeal since January 21, 2019. You treated her like you'd treat your own loved one. No words can express our appreciation for that.

Actually "0" stars!!!!!! Do not!!! I repeat.....Do not put…read moresomeone you love in this facility!!!!!!! Most staff does their best! But the management and Seth, the administrator is a joke!!!!! NEVER A CALL BACK!!!! Monthly billing is ALWAYS messed up. We found our loved one stuck on the floor between her bed and the wall with her door shut!!!!! That was the final straw. We moved her out and she only lasted a few months!!!! Tons of other neglects, too many to list!!!!!! I litterally went in and paid her balance IN FULL and got a PAID IN FULL receipt and they STILL tried to deduct from our account TWICE!!!!!!!! Please Please do not put a loved one in this facility!!!!

This isn't my fist time visiting Smith's Mill. Around 3.5 years ago my grandmother was in the…read morememory care unit for a short stay after a fall. The facility and staff in the mc unit were great back to my grandmother even though she was nonverbal due to Alzheimer's. My interactions and time at the facility were brief but they stood out because of those positive interactions. My 2nd mom who I've been taking care for the last several years is currently a resident at Smith's Mill for rehab. Unfortunately her dementia has progressed so I wasn't sure what to expect from her once she was transferred from the hospital. She's slowly perking up except for when Ashley Everson stops by her room each morning to check on her. She's much more talkative with Ashley and more like herself. That alone was enough for me to leave a review. As former fire/ems, I've seen all kinds of facilities and staff so I came in to sign paperwork and ready to ask a hundred questions. I left without asking any of them because Ashley covered everything I was going to ask and went over things I hadn't thought to ask or even thought about. It's rare to find a facility that is as nice as they appear on the outside. It's even more rare to meet someone like Ashley that genuinely cares about not just the residents but making sure the family members are informed and kept in the loop. When visiting my mom, I saw Ashley pass by the room and stopped her to ask the various units and then asked about meds because my mom said she hadn't been given any pain meds. I took that with a grain of salt because dementia. Ashley could have said she would send the nurse in to talk to me about meds but instead, she talked to the nurse and let me know when the last dose was given and how long before my mom could receive another dose. In that same visit, I was greeted by people left and right while walking to my mom's room. I brought her dinner for her birthday and she was just finishing it when Myshawn came in with dinner and wished my mom a happy birthday. She was slightly confused so he showed her the meal order with her info on it and the happy birthday at the top. Asked how her birthday was and if she enjoyed her dinner then said he had a piece of cake for her. She was all smiles during that interaction with him. Those moments where she's smiling ear to ear while in rehab are fleeting so it means a lot when that happens. I've told a number of friends that have aging family members about my experience over the years any time my mom goes to an SNF so they have options when needed or when they start the process of moving a family member who needs more care. I've since told all but a few of them about Smith's Mill and if they decide to check it out, ask for Ashley because she is not only a font of knowledge when it comes to elder care but she is genuine when it comes to caring about the residents. That and the food has looked delicious every time I've been to visit during meal time. Honestly a little envious of my mom on that front.