Been gone six months come back, attempted to buy a pair of shoes, once again NO ONE AT ANY…read moreREGISTERS, walked past at least 8 employees. Walked up to customer service holding box of shoes, waited for bout 2 min while another customer checked out, girl comes up from behind and says I can get you taken care of on register (don't remember the number) I looked at her and said nevermind and sat the shoes on some water and walked out..... WHY ARE YOU NOT AT THE REGISTER?..... I'll drive to New Bern from now on.

The worse customer service I have ever experienced in this store! Today I went in with my receipt…read moreand 2 items to exchange or get a gift card for. The debit card that the items were purchased on is no longer active due to switching Banks. The lady at the counter did not have a clue how to handle my return so she called the manager. They ran the receipt and put my 87.00 back to that card after I had told them We no longer have it. I asked the manager would not void their mistake and did not give my gift card. I asked them to call corporate for help they would not and said I could not take my merchandise back with me!!! I was so upset when leaving that store. I did have a verbal altercation with the rudest manager I have ever met. They kept my things, I called corporate and they are looking into this for a resolution! A horrible experience

Lovely experience in the shoe department. The young gentleman that was helping me was very nice and…read morehelped me go through a variety of brands to find find the best shoes for walking/running. Everyone I ran into was nice and was happy to help. I love their rewards program as well. Thanks!!

Just bad all around, grumpy employees that have 0 social skills. But the inventory was complete…read moretrash. Nothing is organized or in order. Felt like a black and Friday scavenger hunt.

Gave this store a shot as it was right next to dicks sporting goods as we were looking for running…read moreshoes. They use a 3D scan that will show you all the details of your foot along with examining how you walk to find the best fit. Samantha helped us out and was very nice and made sure to explain everything thoroughly. My favorite part about fleet feet is that they are NOT pushy! As someone that used to sell shoes, I think it's so important to not pressure customers as it'll only turn them away. So thank you. Great value and they'll also price match along with offering 10% military discount. At check out you can sign up for their rewards and they'll send you your foot scan to your email. First experience was so good I plan to come back for my own pair!

Took my son for a fitting bc his feet were hurting during track practices. Jocole was absolutely…read moreamazing! She was so knowledgeable and provided us with several options from socks to running shoes! Oh Jocole! Her expertise was impeccable! She out fitted my son with sock, insoles, & new running shoes. She even allowed him to try his gear out on the sidewalk. My son reported no pain! She did better than his podiatrist! And I just know I was going to spend at least 1k. The prices were reasonably! With Jocole's expertise & knowledge I purchased my daughter a better running shoe as well. Thank you Fleet Feet & thank you Jocole! I could bear seeing my sons in so much pain, even walking! I can't thank you all enough!

Immediate service. I called for an appointment and kind people advised I just drive in over…read more Mountain bike was fixed in under 10 minutes! I'm a grandmother so service expert also wouldn't let me carry bike in or load it back into my car. He respectfully offered to lift heavy bike for me. I recommend this team highly. The even advised where my family could find the best bike trails when they learned we are new in town.

Great experience! Walked in here toying with the idea of picking up a bike for the first time. I…read morewas greeted with a warm welcome and was asked if I needed any assistance. After that short interaction I knew they were going to get my business. Fast forward past a long conversation of what type of bike I wanted and for the type of activity. After a couple options, a lot of back and forth on how much I should spend I finally pulled the trigger. I ended up paying alittle more than the budget called for but I knew if I was going to stick to this hobby I wouldn't need any upgrades or modifications for a long long time. Over all I was very satisfied with my experience and highly recommend this shop for your MTB needs. If it wasn't for the distance between my home and here I would be in here everyday picking the employees brains for tips and tricks.

Completely non communicative. I tried calling over and over again with no answer. I had to drive 45…read moreminutes twice and the second time they still didn't have my suit. I tried calling again and again to discover their phones were down and the person running the store just shows up 20 minutes late after I'd been in the parking lat trying to call. I eventually got my suit after 2 days of work

Have been coming more frequently and they are definitely on par with any suit shop in Wilmington…read more If you need a business or casual suit do yourself a favor and stop in. They sell shoes as well as dress shirts and even jeans and jackets. Well worth the money, although their pricing is reasonable. The staff is amazing and can have you sized up and out the door in no time. They tailor and will help you match anything you buy or bring in.

Sale prices good. It's June and bathing suits half off. Staff was helpful at counter but no one…read moreon the floor. Dressing rooms need to be cleaned better. Probably understaffed.

I was 2nd in line at jewelry counter when the person ahead of me asked for something from makeup…read more Service person left to help her and spent the next 20 min there with same customer while there were 3 customers waiting in jewelry. I finally approached her to ask if anyone else could help in jewelry and she said she would call someone (at the time she was straightening displays). I gave up and left along with at least one other customer. I would think much more money is being spent in jewelry as opposed to makeup. They just lost a $300 sale by informing me.

Firstly Marshall's department store is a good store no matter where it's located to find awesome…read morediscounts on name brand clothes, shoes and such. The store was clean and very well organized. I found what I was looking for and more lol Can't go in this store and not come out with something! Okay perhaps you can :) Marshall's is basically a place that has clothing and such that I'd say was overstocked in other department stores. Still yet their items are good though you may find a small manufacturing defect it still doesn't deter from the shirt for example. Stop here before going to the higher end stores to leave more money than you wish.

I love coming in shopping for great deals. Today I was surprised I guess I caught them in mid…read moreseason change out because some shoe aisles were bare! Health and beauty seemed a little scarce too. Give it a week or so it will all be full again with new stuff.. Halloween is out in housewares too! Back to school has made its mark but didn't stop people from shopping by any means!

The place is busy. Looking for a piece of luggage. Tried to open but they are all locked. I…read moreguess people load them up and walk right out the door. How sad. Anyway, had to wait for a manager to really check them out. The manager was very helpful. The luggage was $95 and I will let you know how it holds up after I get back from Morocco. Also picked up two long lounge dresses for $10 each. Dianne at check out was very friendly and kind. The only thing about the store is that where the carts are it is very dirty. It is also messy. The place needs to close for one day and CLEAN! Otherwise, the score would have been 5 star. Nov 22, 2025

I went into Burlington for nothing, lol. It was a Saturday and I was just out "window shopping "…read more I found some great buys. I had no clue as to what I wanted or was looking for. I actually found a couple of things that I needed. The store was clean and the staff was very helpful and friendly. Everything that I bought had a great price.

I had an order I got in mail that I did not order and was told to take to my local store. God bless…read morethem they were so sweet and tried so hard to help me figure out how to return an item that was obviously sent to me by mistake but it wasn't so easy. The young ladies that work in the store at this location are top notch. They got on phone to work thru it and in end I was happy it worked out. I love rack room when they have sales and I'm sure I'll come back to shop soon.

I buy all of my shoes here whether it be casual, athlectic, business, or beach shoes. They have a…read morenumber of different discounts and daily specials that make it easy to stock up on shoes for you or the family without breaking the bank. The staff is always friendly and helpful they care about their customers and make it a point to talk to each and everyone of them. Everytime I come in they remember me and ask about my daughter if she isnt with me.