This place is great! Worth a stop, even if you have never been into birds before! It's a great hobbyread more

I would have to say I never thought I would find myself in the middle of the woods, in the middle…read moreof a shopping plaza. Yet, establishment owner Rhonda has created such utopia. As you walk in the sound of birds surrounds you, and before you realize it, every imaginable item to tickle your possibilities gene hits you. The amazing array of stone bird baths, bird food/seed, suet, hook up for feeders and MORE. I mean a lot more. This is a birding utopia, and I am the worse off for not knowing about it sooner, but the better for finding it now. I love that this establishment exists, and love the care, variety, and detail that has been put into place here. This is a definite check out and you will need to find many, many ways to find your way out of this amazing, informative, supply and gadget birding haven!

Fantastic self dog wash!…read more My favorite option for washing our 100# Shepard without breaking the bank near Springfield. Basic wash fee gets you access to their tubs with adjustable temp water sprayers, assorted shampoos, towels, and high powered blow dryers with different nozzle attachments. They have 5 self wash tubs with ramps and washing harnesses (so your collar can stay dry). Also there are rubber aprons for your convenience to minimize your secondhand shower. Blowing out that undercoat helps with heavy shedders A LOT. Come to the dog wash so you don't destroy your house every time you wash your floofy friend. This store has a large selection of treats and food as well. Our good boy gets to pick a cookie as a reward after the water torture. Staff is very helpful and friendly.

I have been coming to your store for 4 years at least. I loved everything about it. The staff, the…read moresales and prices, the selection. Yesterday, I called in to ask if the food I had ordered for my foster dog had come in. The conversation I had with the manager went downhill fast. He told me that what I was saying couldn't be true, since they don't text for special orders. He told me that they didn't carry the food I was talking about. I didn't know the exact name and I was driving. This was the second time I had tried to special order the food. Both times no one called or texted to let me know if had come in. Last time the food was in the shelf and they told me it was out there inadvertently. They did another order for me. A lovely team member helped me. So I knew the food was carried by the store. I was frustrated and told him that I had a picture of it and they definitely carried the food since I had bought it there before. I said I was coming over there, since I needed it. I got there and a staff member I'd never seen had some of the food up front. I had looked on the shelf and what I needed was there too, so the Purina One is carried in the store. Regardless, I asked to speak with the manager I talked with on the phone. I still don't know what happened. But the end result was an argument in front of at least 8 customers, where the manager basically told me it was my fault. That his team member had done the order wrong. They never did find my order request. They also told me that from now on I needed to pay ahead of time. He grabbed a handwritten note from the regional manager and slammed it in the counter. I still have no idea how the conversation degenerated into a store manager yelling and berating me. I told him you're yelling at me. He said, if I was yelling at you would know it lady. I was in tears by the time I reached the parking lot. He yelled at me. Wow... To top it off, because others had seen the argument and didn't know the context, another customer stopped in the parking lot just so he could call me a Bitch... I am heartbroken. This has been my go to store for years. I foster, rescue, transport and work with at risk dogs and other animals. Before yesterday, I couldn't have said enough about the store and the staff. I've recommended and talked about the store frequently. I will never come there again. Being humiliated and talked to that way was one time too many.

The shop now has milk in glass bottles!…read more There's also local meat. We don't eat meat, but our pet does so it's nice to have a place to purchase humanely sourced animal products. There's also Divina stuffed olives, which are a household favorite. Another new thing is in-store vegetable share pickup. We haven't tried because we already have a CSA share, but it sounds like a great deal. There's also fresh baked bread now. It's been great watching the number of products increase. We used to to come here only for our specialty purchases like a harder to find dog food brands or the great River Sea chocolates. But due to expanding stock, we're slowly switching to a Nature's Nibbles as our primary grocery go-to, and supplementing from other stores for items they don't carry. The most recent additions to what's available- saw a sign this past week, are beer and wine!

A great addition to Hollin Hall!…read more Went in for some local honey. They were able to give options and also information about where the honey was made (Alexandria--doesn't get much more local than that!) We saw they carry a variety of natural and health foods, CBD products, and pet wellness products. The staff was very helpful and parking was extremely easy.

Second visit to this location. Staff is always friendly and happy. They always seem to be out of…read morethe kitten food I'm looking for but if you're in a pinch they have a lot of other popular brands. They are a little pricey compared to other online retailers. Their dog selection is huge, unfortunately the cat section is a quarter of that. I'll keep returning when I need an item ASAP because they are conveniently located to my residence.

The groomer there Brian has been grooming our dog for the past 9 years. Our dog is anxious and not…read morefriendly to people he doesn't know, specially in a new environment. Before Brian, we tried grooming him at many different places; however, no one was able to get near him, except Brian. He is amazing!!!!!! I don't know what we would do without him. He's irreplaceable and certainly a dog-whisperer, as I have heard people talk about Brian being able to groom the most difficult dogs!!!!

We took our labradoodle pup to this Pet-smart for grooming and we were amazed by how well Jesica…read moreworked on our pup. We had not so good experiences with other groomers in the area with them retaining the teddy bear look of our pup. We read raving reviews about Jesica's work at this grooming salon and decided to take a shot. I'm so glad we did cause she did a fantastic job! Our pup had some matting in her tail and ears and other places but she managed to keep the teddy bear look and tail length while taking off all the matting! She also accessorized our pup making her look so cute!!We will only bring our pup here as long as Jesica is still here!

The grooming was disappointing, especially for $81 (even with the new customer special). I chose…read morethe Dry Shampoo option because I didn't want to stress my cat out more than necessary with a water shampoo for a first-time groom. I don't even know if they did the dry shampoo - cat doesn't smell different. I specifically asked for the paw fur to be trimmed cleanly, but that wasn't done properly. The overall haircut was uneven and chunky, and the hair on the back end was still too long. While they did leave the tail bushy as requested, I had asked for a slight trim to shape it, which wasn't done. Additionally, the ears didn't appear to be fully cleaned--there was still visible wax in the outer ear. Overall, the results were something I could have achieved at home and done better. The experience at check-in was also frustrating. There was a long line at 8am with only one staff member present until about 8:30. I was told only one person handles cat grooming, and they were running late. Considering I got a call at 10:30 my cat was ready - it doesn't surprise me it was faster than expected given the quality. Unfortunately, I won't be returning.

Awesome across the board! The arrangement of birds in the…read moreability to interact makes your experience wonderful.

Very well stocked store with knowledgeable staff. Varied selection and a must go for bird lovers.read more

Horrible customer service. The guy was busy with typing on his mobile phone. Zero customer service…read more I would never come back

This is always my go to pet store. I buy big bags of Fromm dog food for my 2 Australian Shepherds…read more Bonus points add plus there are email coupons and Sales that help. Employees are really excellent. You get in and out quickly and they carry everything to your car. Easy parking. Nothing not to love

The store is small, so check out is always hectic when dog owners refuse to control their fur…read morebabies. Sometimes this issue is a bit scary, frankly. However the store itself carries ALL the high-end food brands out there, (refrigerated too) along with suppliments and healthy treats. This alone makes this store an A+! The employees are always friendly and very helpful. They offer grooming, but I've been on the wait list for almost a year, so I assume they are awesome since we cant get in!

I was very concern after all the hours that took, to get Mía (Maltese) groomed. But when I finally…read moresaw my sweet Mía ( Maltese) I was glad and happy, no signs of struggles in her skin ,no cuts. Mía looks so beautiful! Who ever did her grooming thank you so much!!