**Extremely Disappointed and Concerned About Safety Practices**…read more I had taken my 9-month-old Rottweiler to The Dog Club for several months, trusting that he was in a safe and professionally managed environment. Unfortunately, I later learned that the owner had knowingly allowed a highly reactive--borderline aggressive--Sheltie to interact with the general dog population for over two years. I first became aware of this dog's unstable behavior during a Saturday class led by one of the trainers, and I had hoped the situation was being responsibly managed. It was not. Eventually, I received a call notifying me that my pup had been involved in an "altercation." What actually happened was far more serious. The aggressive Sheltie had lunged at another dog, rebounded into my Rottie, and when my dog tried to set a boundary, the Sheltie escalated. My dog was left traumatized and had visible scabs on his neck after the encounter. As is often the case, the larger dog was unfairly blamed. The fact that this Sheltie had a long history of reactivity--and was still being allowed to roam freely among other dogs--is completely unacceptable. Using the general dog population as a "buffer" for this Sheltie's behavior was reckless and dangerous. Most reputable daycares would never allow this dog to remain in group settings, let alone for two years. To make matters worse, when I met with the owner to express my concerns, she took absolutely no accountability. Her proposed "solution" was to isolate my Rottie behind a gated area where he could watch other dogs play, while staff would spend one hour a day with him--an arrangement she admitted was also being used for the Sheltie. In other words, my well-adjusted, social dog was being punished for defending himself against an unstable dog who should never have been in group play in the first place. The Dog Club failed my dog, and I would strongly caution other dog owners--especially those with large breeds--to think twice before trusting this facility with their pets' well-being. The owner herself even stated that her staff cannot handle my Rottie as he is "too Strong". That should probably be put in her advertisement then!

I have taken my dogs here for a few years, both for boarding and daycare. The staff has always been…read morenice, and I fully trusted them to care for my dogs. Recently I took them in, and when the webcams came on, I saw that one of my my dogs had an extra collar on. I called to make sure it wasn't a shock collar, and was assured multiple times that the collar was not capable if shocking, it only beeps or vibrates. I was also told the collar would only be on her for short periods of time. I was watching the cam extra, to make sure my dog was not reacting badly to the collar, and saw the video attached. My dog (white/red on right hand side) was just standing there, no bark or anything, and obviously the collar either shocked or vibrated. My dog goes spinning out of view, and is still losing it a bit when she comes back in view. The employee takes the collar off and puts it back on a few seconds later. I called immediately and this time the owner answered. I let her know I was on my way to get my dogs and told her to have the collar taken off immediately. She asked what kind of collar my dog had on, and I told her it looks like a shock collar and asked if they use them. AGAIN I was told, this time by the owner, they don't use shock collars, they only vibrate. When I got there to pick up my dogs, she stated that what I saw online was just the first time the collar had vibrated (this was at 1:00, and she had been wearing it since at least 10 am when the cameras turn on) and that's why she had a strong reaction. When I asked to see one of the collars, they finally admitted the collars do have the capability to shock, they just "don't use that function" the lead trainer came down and tried to explain that they had taken the collar off multiple times, but had to put it back on again. Unfortunately, I know this not to be true. The only time they took that collar off was to adjust it. He admitted the collar was put on shortly after they got there, which was somewhere around 8 am. Whether the collar shocked my dog, or just vibrated, I know that the owner, lead trainer, and the lady that is usually at the front desk, all lied to me, and they used an e-collar without letting me know, didn't remove it when my dog had a strong reaction to it, and they used it in a manner that is outside their own policy, as the owner herself told me they should only be on for short periods. This situation would have been easily solved with a little honesty during my first call. Unfortunately, my dogs won't be returning, and I would never again reccomend this business for anyone who needs trustworthy care for their dogs.

They did great on my little toy Schnauzer he (found out later) was very nervous because he was…read moreactually sick with liver shunt his whole life which did cause issues with nerves and brain,and he did great there!

I tried Happy Pooch after a previous groomer was way too cocky about her abilities with poodle…read moregrooming - usually means the opposite. I found Happy Pooch just as a "get me by" - it became too apparent that groomer assigned to me had very little knowledge of the basic standards of grooming poodles - after making a major error on my dog's leg pom - I examined closely when getting home - one leg half shaved and the other with deep razor marks - a skin burn - constant shaking of head meaning water in her ears - unfortunately a lot more to write - when I called groomer to stop by and show them the mistakes, not even asking for return of money or a threat to leave they called and left a message saying they did not want us a client any longer. In reality they did me a favor - their shop is too small/crowded for intake of dogs at once - parking is dangerous and I was even side swiped in the parking lot of puddles and mud - I would not recommend Happy Pooch Professionals LLC to anyone - not worth just "getting you by".

From Scruffy to Fluffy!…read more I took my two spoiled Pomeranians here as we've been in Kalispell for 4 weeks, and they were DIRTY! It made me very nervous to take my pups to someone new, as they've only ever gone to one groomer back in San Jose. The ladies were super nice, and I am pleased to say they did a great job and followed my instructions to just trim their little feet, and not their entire body. Upon picking them up, they both seemed happy, which matters! They are clean, smell good and they did a great job brushing them out. Definitely will come back next time I'm in the area (which is a lot) with my dogs.

This facility assured my dad that they had groomed bouviers before and knew how to groom a proper…read morebouvier coat. Our show dogs beautiful coat was completely shaved off which they did not have permission to do. They claim our dog was matted which was a lie. They most likely washed her without brushing her out first which can cause matting. Bouviers are supposed to have the ears shaved tightly and they left longer hair on the ears and forgot to trim her nails. Basically they butchered our dogs grooming and now we will have to cancel all her spring dog shows because it'll take 6+ months to grow her coat back! Unacceptable. I cannot recommend this place and will not be returning.

The customer service at Tailwaggers is so great. They spent so much time with me on the phone. I…read moreneeded an order delivered about 30 minutes away from them and sadly, they don't deliver. They did not care that I was not going to be able to buy from them. What they did was give me numbers of other local places that may deliver and even talked to me about toys for older dogs. They were just so nice and I can't wait to actually go there and shop.

My granddaughter and I had a super fun adventure today in Whitefish at Tailwaggers DIY Dog wash…read more The staff were very friendly and welcoming. Our dogs were very happy after the event. The shopping was very nice as well. We would definitely recommend this place.

While visiting the area on a road trip for the UTBS music festival, my husband and I needed a place…read moreto safely board our dogs for the day and overnight. We had never boarded our dogs before, so I was very apprehensive, but after reading several positive reviews, decided to make a reservation with Three Dog Ranch. We have two large great Pyrenees mixes so I requested that they be boarded in their own double bunkhouse. The staff were very kind and attentive and took the time to get to know our dogs and their unique personalities. I was able to enjoy the concert with my husband and when we picked our dogs up the following morning, they seemed happy and healthy. They did not appear distressed, and I am assuming they had a wonderful sleepover full of excitement because they slept hard the next day. Thank you Three Dog Ranch for taking such good care of my fur babies and allowing my husband and I to have a good time at the concert.

This was our first time using Three Dog Ranch, and also our dog's first time boarding. I feel…read morefortunate that he didn't have any injuries or accidents requiring a vet visit for now. I do believe their staff work to keep the dogs safe. However, when we picked up our dog, his whole body still smelled strongly of urine, and parts of him were still not dry. I could even see his paw prints in it. We dropped him off clean, so it's concerning to think he might have been sitting in urine during the days of boarding. Another issue was their internal communication. We arranged via email with Steph to drop off medication that needed to be given the morning after our pickup day (my email was titled "Aug. 11 for our dog"). But when we picked him up, a staff member at the Whitefish location said he read "Aug. 14" on the note and didn't administer the medication. They never called or checked with us to clarify. While these may seem like small details, I had higher expectations before choosing this place. I wouldn't say they neglected the dogs, but there are definitely areas--like communication and cleanliness--that could be improved.

They got my doodle in and out in a decent amount of time. Did a good job with his hair cut. I…read moreneeded to explain a bit more, please trim his feet...

I am the pickiest dog mom around. I'm obsessed with my girl Roxy and no one ever did an acceptable…read morejob! I tried many groomers in the area and once I found Petspaw I was done looking. Her cut is always perfect. The owner is so sweet and always tries to get her in ASAP when I ask about openings, sometimes the same day! I love getting a text that she is ready for pickup. The owner seems to really love animals. I love Petspaw!

I won't be shopping here anymore. They are friendly and have a great selection but I was…read moreovercharged for multiple items and I called them and instead of honoring the prices on the tags on my items and at the store they gave me some excuse about some "audit". I'm sorry but that is theft and its extremely dishonest to charge different prices than on the price tags. If you choose to shop here check your receipt.

Great friendly staff, my poodles groomer Kacey, did a wonderful professional grooming on Zeke mini…read morepoodle. She took some extra time with him already booked the next grooming appt!!!

I did not end up buying from this PetSmart, but they sure are nice. They have a great selection of…read morethings for your pet and the customer service is so nice. I needed to have something shipped and sadly, this one does not deliver. The staff was so kind in trying to figure out how to get my items from their store to a home about 20 minutes away. They really tried. Thank you so much for helping me and I will buy from you when I am actually in the area.

I would give them no stars if I could…read more Our second visit to the GF store was a huge disappointment. We booked a different groomer this time, and right away she refused to groom my 50 lb shepherd mix--first because of shedding (which is exactly why we made the appointment), then claiming my 11-year-old dog was "too old." When I asked for a better explanation, the manager backed her up instead of addressing the issue. Meanwhile, my dachshund had already been taken back. When I picked her up--after paying a high price--it didn't look like she'd been properly bathed. She still had visible dander, smelled like she'd just been sprayed, and her feet weren't cleaned. It's hard to believe she received the full service. Before leaving, I saw my shepherd mix in the grooming area, calmly being combed on the table. Later, the manager told me she was "too difficult" and wouldn't allow grooming--even though she hadn't even been bathed. That didn't match what I witnessed. Between the poor service, lack of honesty, and overall treatment, I won't be returning. I'll be taking this complaint to upper management. I wouldn't trust this store or that groomer with my dogs.

Jesse Romero was very knowledgeable in his training field. he helped us with our four month old…read morepuppy learn her basic skills such as " stay, leave it , come etc. But he even went a step further by introducing us to a dog medical kit and other information such list of plants and foods that could be toxic to dogs. Our Pup was always excited to see Jesse. Jesse is personable and made it a good training experience for our pup. Thank You

A lot of diseased and dying fish. Very few tanks are labeled. And often, those that are labeled…read moreare incorrect. A number of tanks have non-functioning lighting so it's impossible to see the fish. Not uncommon to see betta cups stacked one on top of the other...which covers the hole in the top of the cup that allows for air circulation. The poor condition of the fish department makes the whole place look bad. Sad.