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    The Barre Code Indianapolis - Fishers

    4.8 (33 reviews)
    Closed 8:00 am - 10:30 AM

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    Pure Barre

    Pure Barre

    4.3(36 reviews)
    3.9 mi

    I attended a free Pilates session this studio hosted at our local farmers market, and after the…read moreclass I was selected as the winner of a one-month unlimited class giveaway. I was genuinely excited and appreciative of the opportunity, but unfortunately my experience afterward left me disappointed. From the beginning, I found the explanation of the studio's services and policies to be unclear. Following my first in-studio class, the communication over the last few hours was not pleasant and made me feel more uncomfortable than welcomed as a guest. One of my biggest concerns was learning only after the giveaway had already been awarded that a payment method was expected to be kept on file "just in case." In my opinion, giveaways should be transparent from the start. seemed as if this is their was of making the money back from if the free guest misses a session and their not in a hole. which in my opinion defeats the purpose of the giveaway. When I expressed my concerns, I was advised to speak with the studio owner, Toby, for clarification. I made several separate attempts to reach out but never received a response or a phone call as told. Being referred to the owner and then receiving no communication made the experience even more bothersome and left me feeling as though my concerns were not valued. While the one class i did attend was enjoyable, the overall customer experience, communication, and lack of follow-through did not leave a positive impression. Because of that, I chose not to continue using the complimentary month. I sincerely wish the studio continued success and hope this feedback is taken as an opportunity to improve transparency, communication, and the onboarding experience for their next "giveaway"

    Part 2 to reply to the owners comment to my first post:…read more I contacted the studio directly multiple times over several months before leaving this review, so their polished public response is disappointing to read. If the empathy expressed here were genuine, my cancellation would have been handled months ago, the repeated billing attempts would have stopped, and I would not still be receiving ongoing payment texts and emails for a membership I do not owe. What has not been addressed publicly is the actual issue: my cancellation request was repeatedly denied despite medical documentation, an unauthorized freeze was placed on my account, billing attempts continued afterward, and my direct communication was repeatedly ignored. This response feels focused on public image rather than accountability or resolution. A polished response means very little when the private handling of the situation tells a different story. For anyone considering a year-long membership, I strongly encourage you to fully understand the cancellation terms before signing and be aware of how difficult it may be to cancel if circumstances change.

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    The Barre Code Indianapolis - Fishers - barreclasses - Updated August 2026

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